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Avaliações de Grand Royal Swiss Hotel

4 out of 5
Grand Royal Swiss Hotel
Vihiga Road, Kisumu

Avaliações

7,8

Boa

Nota 10 - Excelente. 6 de 18 avaliações" "
Nota 8 - Boa. 8 de 18 avaliações" "
Nota 6 - Ok. 1 de 18 avaliações" "
Nota 4 - Insatisfatória. 1 de 18 avaliações" "
Nota 2 - Terrível. 2 de 18 avaliações" "

9,2/10

Limpeza

8,6/10

Serviço e funcionários

8,8/10

Comodidades

8,6/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

jeffrey

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is an expertly run hotel with an amazingly friendly, helpful and attentive staff who speak excellent English. A nice, safe resort that westerners will feel at home visiting.
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Valerie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely place, friendly staff, and the food especially the fish was amazing.

4/10 - Insatisfatória

Edgar

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am Then next morning the music started back at 7am
Hospedou-se por 1 diária em set. de 2022

8/10 - Boa

Boureima

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2022

10/10 - Excelente

Valerie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great value for your money and very serene
Hospedou-se por 1 diária em mai. de 2022

10/10 - Excelente

Daniel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good
Amazing
Hospedou-se por 1 diária em fev. de 2022

6/10 - Ok

Jecinter, RENTON

Hospedou-se por 1 diária em out. de 2021

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied
Hospedou-se por 2 diárias em fev. de 2021

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least. Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.
Hospedou-se por 1 diária em dez.. de 2019

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff and facilities - location a bit far from Kisumu but peaceful.
Hospedou-se por 1 diária em set. de 2019
Resposta de GM em 11 de out. de 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

2/10 - Terrível

Lutta

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
My First Stay at the Kisumu Grand Royal
Overall comfortable. Our meeting was facilitated very well.
Hospedou-se por 2 diárias em ago. de 2019
Resposta de GM em 11 de out. de 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager

8/10 - Boa

Markus

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2019
Resposta de Shan em 16 de ago. de 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
GREAT TRIP
Hospedou-se por 6 diárias em jul. de 2019
Resposta de Shan em 16 de ago. de 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 - Boa

Viajante verificado

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check in was slow. It took me over 30min to check in. The property is great and a good place to relax. However, the pool is at the conference area and one might not enjoy the swim if there is a meeting in progress, which means swimming is limited to evenings after most meetings are done
Hospedou-se por 1 diária em abr. de 2019
Resposta de Shan em 16 de ago. de 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Well noted your comment on slow Check-in and will ensure the process will be quickly done by the Front Office Team. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 - Boa

Alex, salisbury, Wiltshire UK

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Secure hotel in attractive grounds. Rooms are large and well appointed. Staff helpful and friendly. Occupancy seemed low though which detracted from the ambience.
Hospedou-se por 1 diária em jan. de 2019
Resposta de Shan em 16 de ago. de 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

8/10 - Boa

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I lost a smart phone, a power bank and international socket adapter
Hospedou-se por 2 diárias em dez. de 2018

8/10 - Boa

Mark

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Luxury in Kisumu
The Grand Swiss Hotel is a taste of luxury at a good price.
Hospedou-se por 1 diária em ago. de 2018
Resposta de Shan em 16 de ago. de 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. We apologize that you didnt enjoyed the meal we served to yourself and will ensure the necessary actions will be taken. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
They went out of their way to ensure that you are comfortable. Similar to a 4 star hotel in the USA.
Resposta de Shan em 16 de ago. de 2019
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601