Dear John,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize that the renovations had such a negative impact on your stay. We look forward to welcoming you back once we have completed our renovations.

Hi Margaret,Thank you so much for the positive feedback about your experience!We look forward to welcoming you back the next time you are in Kingston!

Dear Samantha,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Trisa,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize that the renovations had such a negative impact on your stay.Although the circumstances were not ideal, I am happy to hear the reception were able to make the best of it.We look forward to welcoming you back once we have completed our renovations.

Hi Donald,Thank you for sharing your feedback. We are happy to hear you had a positive experience at our hotel!We look forward to hosting you again the next time you come to Kingston!

Dear Justin,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize that the renovations had such a negative impact on your stay. We look forward to welcoming you back once we have completed our renovations.

Dear Brian,Thank you for taking the time to let us know about your experience while staying with us!We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Judy,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the musty smell in the room. I have shared your feedback with the Housekeeping team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Tina,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback about the cleanliness with the housekeeping deportment to ensure that this does not happen again in the future. We look forward to welcoming you back once we have completed our renovations..

Thank you for sharing your feedback! We look forward to hosting you again the next time you are in Kingston!

Hi Gilda,I'm happy to see that you enjoyed your stay with us! We hope to host you again the next time you visit Kingston!

Dear Lynne,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the unpleasant interaction you had with the housekeeping staff. I have shared your experience with the Executive Housekeeper to ensure that this does not happen in the future.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Hi David,Thank you for the positive feedback, we look forward to hosting you again next time you are in Kingston!

Dear Don,I am thrilled to see that your enjoyed your stay with us and we hope to host you again, next time you visit Kingston! I have shared your feedback with the staff to celebrate your experience!

Dear Ethan,I am thrilled to see that your enjoyed your stay with us and we hope to host you again, next time you visit Kingston!

Dear Geoff,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I am happy to hear that your stay was great overall. I apologize that coffee was not to your liking, however we are in the process of rebranding so the coffee will change with the hotel name. We hope to welcome you back after renovations, when we have a new product to offer.

Dear John,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to effectively communicate the pool closure. I have also informed engineering about the issue you had with your AC so that this does not happen again.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear David,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Hi Peter,I am thrilled to see that you enjoyed your stay! We look forward to hosting you again next time you are in Kingston!

Dear chun-ling,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Hi Robert,Thank you for the positive feedback, we look forward to hosting you again next time you are in Kingston!

Dear Jessica,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and while I'm happy to hear you had a positive experience with the staff, I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Lisa,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the issue with your AC and your negative interaction with the staff. I have shared your feedback with the team to ensure that these issues are corrected moving forward.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Michael,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and while I'm glad to see you had a good stay overall, I sincerely apologize that the renovations had an impact on your stay. We look forward to welcoming you back once we have completed our renovations.

Hi Joanne,Thank you for the positive review, we look forward to hosting you again the next time you are in Kingston!

Salut Jean,Merci d'avoir pris le temps de nous faire part de votre expérience lors de votre séjour chez nous.Offrir le plus haut niveau d'hospitalité est notre priorité numéro un et je m'excuse sincèrement de ne pas avoir répondu à vos attentes. J'ai partagé vos commentaires avec l'équipe de direction pour m'assurer que les directives nécessaires sont en place pour éviter que ces problèmes ne se reproduisent à l'avenir.Nous sommes actuellement en train de rénover et j'espère que vous choisirez de revenir avec nous lorsque vos voyages vous ramèneront dans la région.

Hi Linda,I'm happy to see that you rated us a 4 out of 5 despite your issues with the breakfast. I looked into your rate and while the rate did not include breakfast we do have an a la cart menu available for breakfast.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Matthew,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I'm thrilled to hear you had a positive experience with the staff. I also want you to know that we value your feedback about the parking and I have shared it with the management team We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Thank you for the positive feedback, we look forward to hosting you again in the future!

Dear Reid,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Thank you for the positive feedback, we look forward to hosting you again in the future!

Dear John,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us.While it is great to hear you enjoyed your experience with us, I sincerely apologize for the issue you encountered with the bathroom sink during your stay. I have shared this information with our maintenance team, to help prevent this from occurring again in the future. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

Dear Fred,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Gail,Thank you for taking the time to let us know about your experience while staying with us. I am thrilled to see that your experience warranted a 5 out of 5.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Stephen,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you would like to discuss your experience in more detail, please not hesitate to reach out to me directly.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Richard,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Jean-Francois,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Eunice,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to properly communicate the costs affiliated with your reservation.I have also shared your feedback about the restaurant hours and their food offerings with the management team. I understand it must have been frustrating that it was closed upon your arrival. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Rosemarie,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – our guests! It is great to hear you enjoyed our service as well as our location. I appreciate your feedback on the issues with noise on your floor, and I sincerely apologize for the inconvenience. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

Dear Maude,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us.It is great to hear you enjoyed your experience with our staff. Your positive stay with us has been shared with our management team as a way of celebrating your great guest experience.We are currently in the process of renovating, and we hope to welcome you again soon!

Dear Dhara,Thank you for taking the time to let us know about your experience. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations on the price of the hotel.We are currently in the process of renovating and we hope to welcome you again soon.

Dear Theresa,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback. While it is great to hear you enjoyed our location, I sincerely apologize for the issues you encountered with the smell in your room. I have shared your experience with our Housekeeping team in the hopes of preventing that issue from occurring in the future. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

Dear Fiona,Thank you for taking the time to share how your stay was with us! It is great to hear you enjoyed our location as well as our restaurant. We are currently in the process of renovating, and we hope to welcome you again soon!

Dear William,Thank you for taking the time to let us know about your experience while staying with us. We really appreciate you giving a 5 despite the cost of parking.The parking is definitely a large additional cost, however all of the downtown hotels have their parking priced the same or higher than our hotel.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

Dear Becki,Thank you for letting us know how your stay was!We are currently in the process of renovating, and hope to welcome you again soon.

Dear Collette,Thank you for sharing how your stay was with us! It is great to hear you enjoyed our location. I appreciate you taking the time to share your feedback, and if there is anything else we could have done to improve your stay with us, please do not hesitate to reach out!We are currently in the process of renovating, and we hope to welcome you again soon.

Dear Renoir,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – our guests! While it is great to hear you enjoyed our location, I sincerely apologize for the cooling issues you had in your room. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

Dear Mia,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently undergoing a renovation and rebranding. We will be sure to use your feedback to inform our decisions with the renovation process going forward.I hope you choose to stay with us again once we have completed renovations and when your travels bring you back to the area.

Hi Hope,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – our guests! It is great to hear you enjoyed your experience with our staff. Your positive staywith us has been shared with our management team as a way of celebrating your great guest experience. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

Thank you for the positive feedback, we are currently starting renovations so the hotel will get some much needed TLC.We look forward to hosting you again soon!