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Avaliações de Kilkenny House Boutique Hotel

3 out of 5
Kilkenny House Boutique Hotel
Freshford Road, Kilkenny, Kilkenny

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 42 de 87 avaliações" "
Nota 8 - Boa. 24 de 87 avaliações" "
Nota 6 - Ok. 15 de 87 avaliações" "
Nota 4 - Insatisfatória. 5 de 87 avaliações" "
Nota 2 - Terrível. 1 de 87 avaliações" "

8,8/10

Limpeza

8,8/10

Serviço e funcionários

7,4/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Tamara, Trenton

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just outside the hustle and bustle of the city. Only a 20 minute walk to St. Canice’s Cathedral and Round Tower. Lovely staff. Wonderful dining options.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Duty Manager em 28 de abr. de 2024
Good afternoon Tamara,Thank you for the lovely review comments & excellent 5/5 score, we do appreciate that. I am pleased to see from this that you enjoyed your stay & if you ever return to Kilkenny, we would be delighted to welcome you here again.Kind Regards,

8/10 - Boa

Kristy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Duty manager em 24 de mar. de 2024
Good afternoon Kristy,Thank you for your 4/5 review score. I am pleased to see from this that you enjoyed your stay. If you return to Kilkenny, you are welcome to stay here again.Kind Regards,

10/10 - Excelente

Tara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I booked this room last minute. The room was clean and spacious. But the older gentleman at the front desk made the review a 5 star. He was so friendly and polite. I would recommend this hotel.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Duty Manager em 24 de mar. de 2024
Good afternoon Tara,Thank you for the excellent 5/5 score & lovely comments, we are most grateful. I am delighted to read that you enjoyed your stay & if you ever return to Kilkenny, you are more than welcome to stay with us again.Kind Regards,

2/10 - Terrível

Yvonne

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Duty Manager em 9 de dez. de 2023
Good afternoon Yvonne,Thank you for the review score. We appreciate all feedback as we do strive to keep our guests happy.Best Regards,

10/10 - Excelente

Kieran

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Duty Manager em 20 de nov. de 2023
Good afternoon Kieran,Thank you for your excellent 5/5 review score, we do appreciate that. I am pleased to see from this that you enjoyed your stay & that everything was to your liking; you are welcome here again anytime.Kind Regards,

10/10 - Excelente

Patricia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely hotel and staff
Hospedou-se por 1 diária em nov. de 2023
Resposta de Duty Manager em 13 de nov. de 2023
Good evening Patricia,Thank you for your lovely review comments & excellent 10/10 score, we are most grateful. I am pleased to see from this that you enjoyed your stay & would be delighted to welcome you here again anytime.Kind Regards,

4/10 - Insatisfatória

Kenny

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em out. de 2023
Resposta de Duty Manager em 4 de nov. de 2023
Good afternoon Kenny,Thank you for your review; we appreciate all feedback as we do strive to keep our guests happy.Kind Regards,

6/10 - Ok

Mary

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ok apart from food was awful in bar
The food was dreadful in bar
Hospedou-se por 1 diária em out. de 2023
Resposta de Duty Manager em 27 de out. de 2023
Good afternoon Mary,Thank you for your review comments & score given, we appreciate all feedback. I am sorry to read that the bar food was not to your liking' had you said this to a member of the bar staff at the time they would have been more than happy to assist you.Kind Regards,

10/10 - Excelente

Emily

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely staff, and very welcoming. Overall a great stay.
Hospedou-se por 1 diária em out. de 2023
Resposta de Duty Manager em 25 de out. de 2023
Good afternoon Emily,Thank you for the lovely review comments & excellent score 5/5 score given, we are most grateful. I am delighted to see from this that you enjoyed your stay, maybe we will see you again sometime.Kind Regards,

10/10 - Excelente

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice concierge
Hospedou-se por 2 diárias em out. de 2023
Resposta de Duty Manager em 20 de out. de 2023
Good afternoon Mark,Thank you for the lovely review comments & excellent 5/5 score given, we are most grateful. I am pleased to see from this that you enjoyed your stay; perhaps we will see you again sometime.Kind Regards,

10/10 - Excelente

Ann

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Enjoyable stay.
Lovely friendly hotel. Professional service and very convenient to both hospitals and Kilkenny city. Good Breakfast to be enjoyed. Relaxing ambience.
Hospedou-se por 1 diária em out. de 2023
Resposta de Duty Manager em 27 de out. de 2023
Good afternoon Ann,Thank you for the lovely review comments & excellent 10/10 score, we are most grateful. I am pleased to see that you enjoyed your stay & would be delighted to welcome you here again anytime.Kind Regards,

8/10 - Boa

Juha

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Night at Kilkenny
Elevator missing that's a minus. Otherwise nice bar / restaurant. Breakfast 3/5. Parking was easy and lots of parking space.
Hospedou-se por 1 diária em out. de 2023
Resposta de Duty Manager em 16 de out. de 2023
Good afternoon Juha,Thank you for the lovely review comments & 8/10 score, we do appreciate that. I am pleased to see that overall you enjoyed your stay; perhaps we will see you again sometime.Kind Regards,

6/10 - Ok

Caroline

Bien
Hospedou-se por 1 diária em out. de 2023
Resposta de Duty Manager em 14 de out. de 2023
Good afternoon Caroline,Thank you for your review comment & score given; we appreciate all feedback as we do strive to keep our guests happy.Kind Regards,

10/10 - Excelente

Elisa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great spot with an easy drive into the town centre.
Hospedou-se por 1 diária em set. de 2023
Resposta de Duty Manager em 30 de set. de 2023
Good afternoon Elisa,Thank you for the review comments & excellent 5/5 score, we are most grateful. I am delighted to read from this that you enjoyed your stay, you are welcome here again anytime.Kind Regards,

10/10 - Excelente

KATHERINE

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful coffee shop on site. Only a 25 min walk to town. Free parking if you do have a car. Lovely hotel.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Duty Manager em 28 de set. de 2023
Good afternoon Katherine,Thank you for the lovely review comments & excellent 5/5 score given, we do appreciate that. I am pleased to see from this that you enjoyed your stay; maybe we will see you again sometime.Kind Regards,

10/10 - Excelente

George

Hospedou-se por 1 diária em set. de 2023
Resposta de Duty Manager em 25 de set. de 2023
Good afternoon George,Thank you for the excellent 10/10 review score, we do appreciate that. I am delighted to see from this that you enjoyed your stay; you are welcome here again anytime.Kind regards,

8/10 - Boa

Joel

Hospedou-se por 2 diárias em set. de 2023
Resposta de Duty Manager em 25 de set. de 2023
Good afternoon Joel,Thank you for the 8/10 review score, we are most grateful. I am glad to see from this that you enjoyed your stay. Perhaps we will see you again sometime.Kind Regards,

10/10 - Excelente

AIDAN

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Brendan on front desk is a star. Every hotel should have a Brendan. I dropped key on the way to reception and left hotel. Then few hours later noticed that I had not got key .panic and searched everywhere no key. Brendan had got key found on hotel floor and emailed me. Where else would you get that. Thank you .Our hotel was very clean and staff v friendly Felt like i was staying with friends Would give 10 out 5 if i could. Beautiful setting
Hospedou-se por 3 diárias em set. de 2023
Resposta de Duty Manager em 23 de set. de 2023
Good afternoon Aidan,Thank you for the wonderful review comments & excellent 5/5 score given, we really do appreciate this. I am so pleased to read that you were treated so well here & that everything was to your liking, as you were such delightful guests.You are more than welcome here again anytime.Kind Regards,

10/10 - Excelente

Anthony

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Highly Recommend - Lovely stafd
We had to cancel our other accommodation at late notice due to a problem with the other hotel and we are so glad we did as this meant that we found this gem. The hotel was lovely. Quiet and clean and all the staff were great - especially Brendan on reception who couldn’t have been nicer. Would definitely recommend and we would definitely stay again
Hospedou-se por 1 diária em set. de 2023
Resposta de Duty Manager em 19 de set. de 2023
Good afternoon Anthony,Thank you so much for the amazing review comments & excellent 10/10 score, I really do appreciate that. I am delighted to read that you enjoyed your stay - it really was a pleasure meeting you all & you are welcome here again anytime.Wishing you all continued success with your show.Kind Regards,Brendan

8/10 - Boa

Kathleen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is lovely and well maintained. The only thing was that it could have been more clearly marked that there is no elevator.
Hospedou-se por 1 diária em set. de 2023
Resposta de Duty Manager em 10 de set. de 2023
Good afternoon Kathleen,Thank you for the lovely review comments & 8/10 score given, we are most grateful. I am pleased to see that overall you enjoyed your stay. There is no lift & this is stated in the property amenities section on the Hotels.com website but we always offer guests assistance with luggage.Kind Regards,

10/10 - Excelente

Anna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Duty Manager em 31 de ago. de 2023
Good afternoon Anna,Thank you for your excellent 5/5 review score, we are most grateful. I am glad to see from this that you enjoyed your stay.Kind Regards,

8/10 - Boa

Heidi

Hospedou-se por 1 diária em ago. de 2023
Resposta de Duty Manager em 31 de ago. de 2023
Good afternoon Heidi,Thank you for the excellent 8/10 review score, we do appreciate that. I am happy to see from this that you enjoyed your stay.Kind Regards,

10/10 - Excelente

Charles Sean

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked everything about this property.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Duty Manager em 31 de ago. de 2023
Good afternoon Charles,Thank you for the lovely review comment & excellent 5/5 star score, we are most grateful. I am happy to see from this that you enjoyed your stay.Kind Regards,

8/10 - Boa

Natalie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Cute boutique hotel
Cute boutique hotel just minutes from the city centre. Overall, clean and nicely decorated.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Duty Manager em 21 de ago. de 2023
Good afternoon Natalie,Thank you for your lovely review comments & excellent score given, we are most grateful. I am pleased to see that you enjoyed your stay & you would be welcome here again anytime.Kind Regards,

10/10 - Excelente

shelly

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
A very nice hotel, very cozy, staff is super nice and welcoming. They have a nice bar with drink and food. Rooms are clean, spacious and cozy. Beds are comfy. It’s about a 20 min walk into Kilkenny city center about a mile. If you don’t mind walking or have a car (about 5 mins into town by car) it’s a great place to stay for the price. 10/10 recommend
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Duty Manager em 11 de ago. de 2023
Good afternoon Shelly,Thank you for the lovely review comments & excellent scores given, we are most grateful. I am delighted that you both enjoyed your stay & that everything was to your liking. If ever you return to Kilkenny, it would be a pleasure to welcome you here again.Kind Regards,

8/10 - Boa

Deborah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were very nice. The food in the restaurant was not very good but they’re are restaurants within walking distance.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Duty Manager em 6 de ago. de 2023
Good afternoon Deborah,Thank you for the lovely review comments & excellent 4/5 score given, we are most grateful. I am sorry to read that the bar food was not to the standard on the night you stayed here; I am glad that everything else was to your liking.Kind Regards,

4/10 - Insatisfatória

Arnold, London

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Sadly we were not impressed by this establishment. Things did not start well - at check in we asked if we could get some lunch and were told 'yes of course the restaurant is open until 3pm'. The receptionist took us across to the restaurant and a lady came to tell us they were closed - despite it being 20 minutes before 'closing' Our second floor room (no lift available) was disappointing- a double bed and an unasked for single bed. The decor was tired with some odd 'boutiquey' touches although the bed was comfortable enough. There was one plug point for our use and a complicated TV system with no instructions but Netflix on tap but FTA channels difficult to locate. The bathroom was very old, with a dripping tap, a rickety shower door and no hand shower. The towels were threadbare and there was a lack of shelf space and no shaving point. No bathroom (or other) items for our personal use were provided, simply soap and shampoo dispensers. During our stay the level of cleanliness left something to be desired, with surfaces clearly untouched and hard floors clearly not washed during our stay (although complaints improved it slightly during our week). The hot water system is switched off during the night and early morning showers were cool ones. We are loathe to criticise family run hotels like this one, but frankly this establishment charges top money and delivers something far short of value for that money.
Hospedou-se por 7 diárias em jul. de 2023
Resposta de Duty Manager em 11 de ago. de 2023
Good afternoon Arnold,Thank you for your review comments, we appreciate all feedback as we do strive to keep all guests happy. I am sorry to read that you had so many issues with our hotel, this is most unusual.Best Regards,

10/10 - Excelente

patricia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Family break
Wonderful experience. Lovely rooms. Staff were all amazing couldnt be more helpful. Food was great and very affordable. Will definitely stay there again.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Duty Manager em 24 de jun. de 2023
Good afternoon Patricia,Thank you for the lovely review comments & excellent 10/10 score, we are most grateful. I am delighted to see that you enjoyed your stay & it would be a pleasure to welcome you here again anytime.Kind Regards,

10/10 - Excelente

Gerard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Duty Manager em 18 de jun. de 2023
Good afternoon Gerard,Thank you for the excellent 10/10 review score, we do appreciate that. I am glad to see from this that you enjoyed your stay & we would be delighted to welcome you here again anytime.Kind Regards,

8/10 - Boa

Wulliam

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good place. Right on one of the few Kilkenny bus lines, necessary for those with no car. The only lack is electricity, just one socket for plugging in all our electronics.
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Duty Manager em 8 de jun. de 2023
Good afternoon Wulliam,Thank you for the lovely review comments & score given. There is more than one socket in all rooms & we do also have plug extention leads if a guest requires one.Kind Regards,

8/10 - Boa

Erica

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Duty Manager em 8 de jun. de 2023
Good afternoon Erica,Thank you for the very good review score. I am glad to see from this that you enjoyed your stay & would be pleased to welcome you here again sometime.Kind Regards,

10/10 - Excelente

Lea

Hospedou-se por 1 diária em mai. de 2023
Resposta de Duty Manager em 24 de jun. de 2023
Good afternoon Lea,Thank you for the 5/5 star review score, we do appreciate that. I am glad to see from this that you enjoyed your stay. Maybe we will see you again sometime.Kind Regards,

8/10 - Boa

Ben

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Prima hotel.bleven er 2 nachten.goede kamer en badkamer.uitstekend bed.Uitgebreid ontbijt in leuk aangeklede zaal.gratis parkeren op eigen parkeerplaats. Voor een bezoek aan kilkenny een prima keuze
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Duty Manager em 3 de jun. de 2023
Good afternoon Ben,Thank you for your lovely review comments & 4/5 Star score, we are most grateful. I am pleased to see that everything was to your liking & if you return to Kilkenny, we would be delighted to welcome you here again.Kind Regards,

8/10 - Boa

Heike

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Es war ein toller Aufenthalt mit sehr schönen und geräumigen Zimmern. Das Frühstück ist auf alle Fälle zu empfehlen.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Duty Manager em 28 de mai. de 2023
Good afternoon Heike,Thank you for your lovely review comments & score given, we are most grateful. I am happy to see that you enjoyed your stay & you would be welcome here again anytime.Kind Regards,

10/10 - Excelente

Richard

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good accommodation, good Breakfast, excellent staff, loads of parking,reliable wi-fi, nice touch with the availability of books to read. Only criticism the poor choice of channels on bedroom tv (no BBC & no radio) although good sport coverage in bar
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Duty Manager em 27 de mai. de 2023
Good afternoon Richard,Thank you for the lovely review comments & excellent 5/5 score, we are most grateful. I am pleased to see that overall you enjoyed your stay & we would be delighted to welcome you here again anytime.Kind Regards,

6/10 - Ok

Florine

Pontos negativos: Limpeza e conforto do quarto
Hotel plutôt bien situé a 25 minutes à pied du centre ville. Place de parking gratuite devant l'hotel ce qui est plutot pratique. Chambre spacieuse. Literie correcte. Gros effort a faire sur la propreté, en effet les draps du lit et les serviette etzient tachés. Ainsi la propriété de la chambre et la salle de bain etaient limite.... (cheveux pas terre.. poussiere... sol collant..)
Hospedou-se por 1 diária em mai. de 2023
Resposta de Duty Manager em 20 de mai. de 2023
Good afternoon Florine,Thank you for your review comments, we appreciate all feedback from guests. I am pleased to see that on the whole you enjoyed your stay. I am sorry to read about the issue with cleanliness, we did have new housekeeping staff in training while you were here; they have been advised to be more attentive to detail.Kind Regards,

6/10 - Ok

Eleanor

Hospedou-se por 2 diárias em mai. de 2023
Resposta de Duty Manager em 20 de mai. de 2023
Good afternoon Eleanor,Thank you for your review score, we appreciate all feedback from guests.Kind Regards,

10/10 - Excelente

Damian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amazing bed and breakfast
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Duty Manager em 7 de mai. de 2023
Good afternoon Damian,Thank you for the lovely review comments & excellent 5/5 score, we do appreciate that. I am pleased to see that you all enjoyed your stay; if you ever return to Kilkenny, we would be delighted to welcome you here again.Kind Regards,

10/10 - Excelente

Gavin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Duty Manager em 2 de mai. de 2023
Good afternoon Gavin,Thank you for the excellent 10/10 review score, we do appreciate this. I am delighted to see from this that you enjoyed your stay & that everything was to your liking. Maybe we will see you again sometime.Kind Regards,

10/10 - Excelente

Diane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful stay totally recommend would stay again 👍
Hospedou-se por 1 diária em mar. de 2023
Resposta de Duty Manager em 1 de abr. de 2023
Goof afternoon Diane,Thank you for your lovely review comments & excellent 5/5 score, we are most grateful. I am delighted to see that you enjoyed your stay & would be pleased to welcome you here again anytime.Kind Regards,

10/10 - Excelente

Marian

Hospedou-se por 1 diária em mar. de 2023
Resposta de Duty Manager em 17 de mar. de 2023
Good afternoon Marian,Thank you for the excellent 10/10 review score, we are most grateful. I am pleased to see from this that you enjoyed your stay & would be delighted to welcome you here again anytime.Kind Regards,

10/10 - Excelente

Valerie

Hospedou-se por 2 diárias em mar. de 2023
Resposta de Duty Manager em 9 de mar. de 2023
Good afternoon Valerie,Thank you for the excellent 10/10 review score, we do appreciate that. I am pleased to see from this that you enjoyed your stay & I would be delighted to welcome you here again anytime.Kind Regards

10/10 - Excelente

Nicola

Hospedou-se por 1 diária em dez.. de 2022
Resposta de Duty Manager em 6 de dez. de 2022
Good afternoon Nicola,Thank you for the excellent 10/10 review score, we are most grateful. I am happy to see from this that you enjoyed your stay & it would be a pleasure to welcome you both here again anytime.Kind Regards,

8/10 - Boa

Tracy

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Autumn Break 2022
Lovely hotel, situated a short walk from the town centre.
Hospedou-se por 3 diárias em out. de 2022
Resposta de Duty Manager em 27 de out. de 2022
Good afternoon Tracy,Thank you for your review comments & excellent score, we are most grateful. I am glad to read that you enjoyed your stay & would be pleased to welcome you here again anytime.Kind Regards,

4/10 - Insatisfatória

Christopher

Pontos negativos: Condições e instalações da propriedade
Paid for bed and breakfast to be told the next morning it was room only. Bar food was also disgusting - like 2/10 disgusting
Hospedou-se por 1 diária em out. de 2022
Resposta de Duty Manager em 14 de out. de 2022
Good afternoon Chris,Thank you for your review, we appreciate all feedback from guests. I am sorry to read that the bar food was not to your liking.Regarding your your other comment - You did in fact book "Room Only" rate, so you would have been asked to pay for breakfast in the morning. I suggest that you read your confirmation of reservation that Expedia sent to you & you will see that this is true.Kind Regards,

6/10 - Ok

Craig

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2022
Resposta de Duty Manager em 7 de out. de 2022
Good afternoon Craig,Thank you for your review, we appreciate all feedback from guests. I hope you enjoyed your stay as we do strive to keep all guests happy.Kind Regards,

10/10 - Excelente

Janice

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I was on a business trip. This hotel is perfect, it's efficient, clean and well run.Good wi-fi and good food. I would stay again.
Hospedou-se por 1 diária em set. de 2022
Resposta de Duty Manager em 30 de set. de 2022
Good afternoon Janice,Thank you for your lovely review comments & excellent scores, we do appreciate that. I am pleased to see from this that you enjoyed your stay & would be delighted to welcome you here again anytime.Kind Regards,

10/10 - Excelente

Patricia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great. Would recommend.
Very nice. Brendan and the other front desk staff were very helpful. We attended the NPC and wanted to get an early start. The morning breakfast staff was gracious even though we must have added to the pressure of preparing the morning meal.
Hospedou-se por 3 diárias em set. de 2022
Resposta de Duty Manager em 23 de set. de 2022
Good afternoon Patricia,Thank you for your lovely review comments, we are most grateful. I am pleased to see that you enjoyed your stay & would be glad to welcome you here again anytime.Kind Regards,

6/10 - Ok

Susan

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Snobby and unfriendly manager.
I wrote an emai to the hotel asking for an early check-in. I received an answer stating that I could check-in at 2:00. Hotels.com confirmed this in their confirmation. When we arrived, Brandon/Brendan said absolutely not, 3:00 was the earliest. I told him I received an email stating 2:00. He replied, "We don't do that." I showed him the email. "Well, "she" shouldn't have done that. Then he gave me the wrong type of room and charged me more than the agreed amount.
Hospedou-se por 2 diárias em set. de 2022
Resposta de Duty Manager em 7 de out. de 2022
Good afternoon Susan,Regarding your feedback, check-in time is from 1500hrs. One of my colleagues emailed you in error advising you that you could check-in at 1400hrs. We need to allow housekeeping staff enough time to service rooms after previous night's guests & this was explained to you.You are mistaken in saying that you were given the wrong room type - you reserved a Superior Double room with Double bed & that is exactly what was allocated & given to you.You are mistaken in saying that you were overcharged - I suggest that you look at the confirmation of reservation & your credit card receipt again & you will see that both amounts are exactly the same.Regards,

6/10 - Ok

Glenn

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Staff was great. Very hard bed and flat hard pillows made for a bad nights sleep
Hospedou-se por 3 diárias em set. de 2022
Resposta de Duty Manager em 7 de set. de 2022
Good afternoon Glenn,Thank you for your review comments, we appreciate all feedback from guests. I am sorry to read that you did not sleep well. As I am sure you are aware, the preference for soft or firm mattress is an individual thing & varies from person to person. I hope you enjoyed your stay in all other respects.Kind Regards,