Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 48 de 213 avaliações" "
10 - Excelente
48
Nota 8 - Boa. 74 de 213 avaliações" "
8 - Boa
74
Nota 6 - Ok. 40 de 213 avaliações" "
6 - Ok
40
Nota 4 - Insatisfatória. 29 de 213 avaliações" "
4 - Insatisfatória
29
Nota 2 - Terrível. 22 de 213 avaliações" "
2 - Terrível
22
7,2/10
Limpeza
8,0/10
Serviço e funcionários
5,8/10
Comodidades
6,6/10
Condições e instalações da propriedade
6,6/10
Cuidado com o meio ambiente
Avaliações
2/10 - Terrível
Susan
Viagem com a família
6 de mai. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Tub was black water ran black also. No hair dryer.
I wouldn’t recommend anyone to stay here.
Susan
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Relations em 10 de mai. de 2024
Dear Susan,Thank you for taking the time to share your thoughts with our team. We are shocked to read your review as it is not representative of the high standards that we strive to provide for our guests. Our team will be sure to discuss your stay to investigate where we may have fallen short. Please allow us another opportunity to show you the experience that we are known for.
8/10 - Boa
Erik
5 de mai. de 2024
Pontos positivos: Serviço e funcionários
Bueno
Erik
Hospedou-se por 1 diária em abr. de 2024
4/10 - Insatisfatória
Pam
Viagem de negócios, Viagem a dois
28 de abr. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The room smelled like an ashtray, real bad!
The water drained super slow in the sink.
The fitted sheet was too small for the mattress.
No SUB plug was available.
The accent chair was ripped and broken seat support.
The staff were super sweet and helpful.
The owners need to update and fix these rooms.
Pam
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Relations em 2 de mai. de 2024
Dear Pam,Thank you for taking the time to share your feedback. While we are thrilled to hear your kind comments about our friendly staff, we are saddened to learn you did not enjoy your visit. Thank you for bringing your concerns to our attention. Your comfort and satisfaction are important to us, and we are sorry to hear that these issues affected your stay. Please know that we take this feedback seriously and will address it with our team to ensure a more relaxing experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay.
6/10 - Ok
John
Viagem com a família
21 de abr. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Advertised with a pool but told it was closed. The pool was drained and did not look like it was under repair. Breakfast was small muffins and bagels only. Set up for waffles but there was no batter.
John
Hospedou-se por 1 diária em abr. de 2024
8/10 - Boa
Carla
11 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Carla
Hospedou-se por 1 diária em abr. de 2024
8/10 - Boa
Joan
Viagem com a família
31 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
While checking in it took an extremely long time to check in. The room was dark, we bought a bulb for a lamp and the lamp had a short. The bath tub was to smooth and needed something for standing safely then getting out of the tub there was no grab bar for assistance. I didn't like the handicapped room that I asked for last year with no place to put the morning items needed for dressing and I didn't request it do to that last year. The breakfast was slim. Seems no one thinks about those who cannot have sugar. There are a lot of diabetics today and a noncoated cereal would be welcome. The hotel was comfortable for sleeping it was quiet. Thank you.
Joan
Hospedou-se por 3 diárias em mar. de 2024
8/10 - Boa
Holly
30 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Pool was broken
Holly
Hospedou-se por 1 diária em mar. de 2024
8/10 - Boa
Melissa
24 de mar. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
It’s clean enough. In need of an update
Melissa
Hospedou-se por 1 diária em mar. de 2024
4/10 - Insatisfatória
Shannon
10 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Shannon
Hospedou-se por 1 diária em mar. de 2024
8/10 - Boa
William
4 de mar. de 2024
Pontos negativos: Condições e instalações da propriedade
Average hotel with a huge mowed field in the back to air out dogs. Dining is close by.
William
Hospedou-se por 1 diária em mar. de 2024
10/10 - Excelente
Susan, Holland
2 de mar. de 2024
Susan
Hospedou-se por 1 diária em mar. de 2024
2/10 - Terrível
Linda
20 de fev. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
It was dirty, the swimming pool was out of order!! The only reason I stayed there for the swimming pool ,I took my grandchildren there so we could swim!! What a bad time. I should have gotten a discount!!!
Linda
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations em 25 de fev. de 2024
Dear Linda, We are very grateful that we had the opportunity to host you and your grandkids, but are truly sorry that you could not utilize all of our onsite amenities this time around. Please accept our apologies for any miscommunication regarding their availability and for any disappointment caused. We can't change the past, but we hope we will have the opportunity to serve you in the future so you can take full advantage of all that we have to offer.
6/10 - Ok
Stanley
3 de fev. de 2024
Pontos positivos: Serviço e funcionários
What I liked was that the staff were friendly and accommodating. It all went downhill after that. The hallway smelled of smoke despite this being a non-smoking environment. The baseboard/trim in the bathroom was badly separated from the wall leaving a bit of a chasm behind the toilet next to the tub. The tub itself had long hairs in it, was all knocked up and discolored, and the shower head was not adjustable; you couldn’t tilt or turn it to better cover you with the spray. I will give it a five for great hot water however!
Whomever had the room next to mine decided to stay up and watch tv all night. It wasn’t that the volume was loud, it was a problem of a poorly sealed connecting door between our rooms and the paper thin walls. He probably heard every time I cleared my throat. I certainly heard his attempts.
Breakfast was the last straw. No eggs or any other hot food. There was a double waffle iron but no batter, the temperature settings were in Celsius, but there was a conversion chart. There were no instructions as to how long to heat the non-existent batter nor to what temperature to set the dial. I did manage to find the hot water and had to settle for a bowl of plain instant oatmeal to get anything with some warmth beyond the coffee. The one remaining donut was hard as the proverbial rock. I wonder how many weeks it had been there. Thankfully, there’s a McDonalds nearby.
I almost forgot, the tv remote batteries dead.
Stanley
Hospedou-se por 1 diária em fev. de 2024
4/10 - Insatisfatória
Melanee
8 de jan. de 2024
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Lady working desk was beyond rude. Cursed at me. Got loud with me. Apparently her 2nd night working also. Ended up leaving a night early and lost out on money because of the disrespect.
Melanee
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Relations em 12 de jan. de 2024
Dear Melanee,Thank you for taking the time to share your thoughts. We are truly surprised and disappointed to read your comments, as our team always aims to provide courteous and professional service. Rest assured, this matter is being looked into. It is important to us that all of our guests feel respected and valued, and if you would like to discuss your experience further, we would be grateful for the chance to connect with you offline.
2/10 - Terrível
Thomas
Viagem de negócios, Viagem em grupo, Viagem a dois, Viagem com a família
1 de jan. de 2024
Pontos negativos: Comodidades e condições e instalações da propriedade
In all fairness I never judge a book by its cover but in my span of staying at hotels. This was by far the worst. We were there for a wedding and it was the 4 minutes from the venue so we bit the bullet. From finding bed bugs, the toilet doesn’t drain, the showers were filthy same with the chairs in the room. I was honestly scared to sleep there. The only good thing I can take away from this was the heat in the room. I never complain but this hotel needs a lot of work.
Thomas
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 3 de fev. de 2024
Dear Thomas,Your experience is not one that we're proud to read about, as we know we're capable of much better. We sincerely regret that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please know that room integer is essential to us. Your feedback will be shared with the respective teams as we make the appropriate changes and improvements. In the future, we hope you consider giving us another chance to change your perceptions.
8/10 - Boa
Leslie
Viagem com a família
21 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable and affordable
Perfectly serviceable inn with friendly desk help who changed our room assignment upon request to a first floor room--much appreciated. This is an older motel but reasonably well kept. Has an indoor pool which was closed when we arrived. Good wifi, fridge & microwave in room, comfortable beds. Everything worked. Good value IMHO and we'd stay here again.
Leslie
Hospedou-se por 1 diária em nov. de 2023
2/10 - Terrível
Megan
29 de out. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The shower was Rusted out the so called breakfast was just bread and water so it was bring your own food barley any thing to sleep with and it was smelly in the room
Megan
Hospedou-se por 2 diárias em out. de 2023
Resposta de General Manager em 2 de nov. de 2023
Dear Megan,What you've described isn't the experience we want our guests to have. We'll be sure to have our team members look into your comments regarding our amenities further and make improvements where necessary. Thank you, and we truly hope you'll consider joining us again in the future so we can deliver a stay that better represents our true value.
6/10 - Ok
nicole
27 de out. de 2023
Out dated old and smelly
nicole
Hospedou-se por 1 diária em out. de 2023
2/10 - Terrível
Richard
23 de out. de 2023
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This place needs renovating
We didn't stay. I only booked this hotel because it had an indoor pool. I'm disabled, and have many back & neck issues. The ad doesn't say that their pool is closed. The clerk didn't say anything about the pool being closed when we checked in. We struggled to carry all our stuff up to the 2nd floor (no elevator) then changed into our bathing suits. went to the pool to find a closed sign on it. The desk clerk came out & said it was closed because it needed chemicals & because of the weather. We asked Why because of the weather? She said the roof leaks & they don't open it when it rains. We looked and the entire pool had drops of rain coming in.
Richard
Hospedou-se por 3 diárias em out. de 2023
Resposta de General Manager em 26 de out. de 2023
Dear Richard, Guest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. Please accept our sincere apologies that you could not utilize all of our amenities during your stay and for the frustration is caused. Our team is actively working to prevent this concern from occurring again, and we truly hope you will consider joining us in the future so that you can experience all that we have to offer.
4/10 - Insatisfatória
William
Viagem com a família
1 de out. de 2023
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Terrible Hotel Review!!
This place badly needs renovation and cleaning just short of demolishing the property. We obviously will never stay here again.
William
Hospedou-se por 1 diária em set. de 2023
Resposta de Country Hearth em 8 de out. de 2023
We appreciate your feedback. Thank you for staying with us.
2/10 - Terrível
Greg
Viagem com a família
31 de ago. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was dirty. The sink in the room wouldn’t drain. Turned the shower on and got a blast of brown water shoot out. The toilet would almost overflow every time it was flushed. The room looked like it hadn’t been swept in a long time.
Greg
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Guest Relations em 5 de set. de 2023
Dear Greg,What you have detailed is not typical of a stay with us, and our housekeeping team has been notified. Our staff is dedicated to providing our guests with top-notch accommodations. That said, we hope you will consider staying with us again so that we can show you our efforts and change your perception of our hotel.
10/10 - Excelente
Beverly
29 de ago. de 2023
Beverly
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Country Hearth em 8 de out. de 2023
Thank you for your review. We hope to see you again soon.
8/10 - Boa
Carol
26 de ago. de 2023
Carol
Hospedou-se por 1 diária em ago. de 2023
Resposta de Country Hearth em 8 de out. de 2023
Thanks for staying with us. We hope to see you again soon.
10/10 - Excelente
kent
16 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We liked the area especially it was my home town,and just visiting for my 55th yr class reunion. Your hotel was great and when we come back home we will be staying there again. Thank You!
kent
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Country Hearth em 8 de out. de 2023
We are glad you enjoyed your reunion and your stay with us. We enjoyed having you here with us. Please visit us again soon.
10/10 - Excelente
Charles
15 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Charles
Hospedou-se por 7 diárias em ago. de 2023
Resposta de Country Hearth em 8 de out. de 2023
Thank you for your feedback. We look forward to your next visit
6/10 - Ok
Paul
9 de ago. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
If there were another hotel I’d have gone to it.
Unfortunately, this is the only hotel in Kenton. Mold on the bathroom ceiling from a water leak upstairs, bathtub faucet would not turn off, carpet what threadbare in places and filthy, vanity light did not work.
Paul
Hospedou-se por 2 diárias em ago. de 2023
2/10 - Terrível
Dan
12 de jul. de 2023
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The receptionist charged my cc again for the stay even after i told her it was paid for thru Expedia and she confirmed that. I've disputed it thru the cc company.
Poor security. The side doors are blocked open by a stop so they are not locked at night.
Dan
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Guest Relations em 15 de jul. de 2023
Dear Dan,Your feedback is appreciated, and we apologize for any issues with your final bill and concerns about security. This will be addressed by our staff right away, as we are dedicated to ensuring a secure environment for our guests. Thank you, and we wish you safe travels ahead.
8/10 - Boa
Rick
8 de jul. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Rick
Hospedou-se por 1 diária em jul. de 2023
6/10 - Ok
Terrence
8 de jul. de 2023
Pontos negativos: Condições e instalações da propriedade
No TV in the room. Breakfast not available the first day. Light in the bathroom flickered off and on.
Terrence
Hospedou-se por 2 diárias em jul. de 2023
8/10 - Boa
Ruth
Viagem com a família
1 de jul. de 2023
Pontos positivos: Limpeza e serviço e funcionários
The staff was nice and helpful especially the housekeeping. The pool needed maintenance and was disappointing that it was not available this time. Sometimes the breakfast is not refilled. Overall the location is great for my family visits.
Ruth
Hospedou-se por 7 diárias em jun. de 2023
6/10 - Ok
Dennis
Viagem com a família
29 de mai. de 2023
Pontos positivos: Serviço e funcionários
Rugs were soiled - bed cover was stained - paint peeling - bathroom and sink area was nice and clean
Dennis
Hospedou-se por 1 diária em mai. de 2023
6/10 - Ok
Joe
Viagem de negócios, Viagem a dois
10 de mai. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Description indicated fitnessroom but that was closed. There was an anytime fitness a few blocks away you could borrow a fob for but thats not convenient. Pool was closed. Provided breakfast was pretty much breads. Description should have indicated continental breakfast. The path to where the breakfast was was extra dark.
Might have been a single burnt out light bulb but still sketchy. Security door next to us that was supposed to be exit only wouldnt close all the way. Not totally sure if it was latched or not but it didnt give as warm and fuzzies. We did go for a walk around the area and felt safe.
Joe
Hospedou-se por 1 diária em mai. de 2023
2/10 - Terrível
Jewel
7 de abr. de 2023
Jewel
Hospedou-se por 1 diária em mar. de 2023
4/10 - Insatisfatória
Holly
Viagem com a família
20 de mar. de 2023
Pontos negativos: Limpeza e condições e instalações da propriedade
The property was run down and was dirty. The pool was disgusting as well. We will not be staying there again. One of the exit doors would not open and was falling out of its frame. Our room was gross.
Holly
Hospedou-se por 1 diária em mar. de 2023
Resposta de Guest Relations em 24 de mar. de 2023
Dear Holly,We sincerely apologize for failing to provide you with a great stay. Our team continuously seeks ways to improve our property and will use your feedback to help us do just that. Please be well, and we hope you have pleasant travels in the future.
2/10 - Terrível
rosemary
Viagem com a família
14 de mar. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay somewhere else
I was very disappointed, I will never stay there again. Key cards didn't work from outside to get to our rooms. Pool closed, exercise room closed. Rude workers the hole was terrible. Lucky for us we were only staying 1 night.
rosemary
Hospedou-se por 1 diária em mar. de 2023
8/10 - Boa
Elizabeth
Viagem de negócios
12 de mar. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Bed was OK. A bit hard. Room had bugs, gnats, little black bugs in the bathroom on floor and in tub, stink bugs. Carpet needed vacuumed. The tv controller was sticky. As far as quiet. the room was quiet and safe.
Elizabeth
Hospedou-se por 1 diária em mar. de 2023
8/10 - Boa
William
6 de mar. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Warm, clean, dry, and quiet. Close to restaurants and the like.
William
Hospedou-se por 2 diárias em mar. de 2023
4/10 - Insatisfatória
Abby
Viagem com a família
30 de jan. de 2023
Pontos negativos: Serviço e funcionários
Very disappointed
The main reason we were staying at this hotel was for the pool. It was not open because of maintenance. If it was closed they should let someone know. I put in my filter for an indoor pool. I would have stayed somewhere else so that my family could swim. Then we got to the room and the tv didn't work. We told the girl at the front desk and all she said is well it should. She did not make any effort to get if fixed.
Abby
Hospedou-se por 1 diária em jan. de 2023
Resposta de Guest Relations em 2 de fev. de 2023
Dear Abby,Thank you for taking the time to leave us your feedback, and we're sorry to hear that you didn't enjoy your time with us overall. We'll be sure to look into all your comments further and make changes where necessary. Please consider coming back to stay with us again at some point later down the road.
10/10 - Excelente
Judith, El Paso
29 de nov. de 2022
Pontos positivos: Limpeza
everything good
Judith
2/10 - Terrível
Pat
Viagem com a família
30 de set. de 2022
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Have stayed at this property about 18 years ago and it was very nice. It has since gotten into a very run down state. Repairs are needed to many items and even though staff is perhaps difficult to obtain, cleanliness was terribly lacking, so much so that if it were a requirement for a license to do business, it should not be granted. Staff was very cordial but situation was out of their control.
Pat
Hospedou-se por 2 diárias em set. de 2022
Resposta de Guest Relations em 3 de out. de 2022
Dear Pat,While it was indeed a pleasure to see you again, we are disappointed that our accommodations left much to be desired this time around. Your feedback is valuable to us, so know that our team will reflect and determine the next best step to take in improving our property and the overall guest experience. It would be an honor to welcome you back in the future so we can deliver the quality stay you've come to expect.
6/10 - Ok
April
28 de set. de 2022
April
Hospedou-se por 1 diária em set. de 2022
4/10 - Insatisfatória
Doug
Viagem em grupo
26 de set. de 2022
Indoor was good TV didn't work and the management need more experience
Doug
Hospedou-se por 1 diária em set. de 2022
Resposta de Guest Relations em 29 de set. de 2022
Dear Doug,We're sorry to hear that our amenities failed to impress you during your visit and that you didn't have a great time overall. We'll discuss all your comments internally as we continue to make changes. Thank you, and we hope you'll consider joining us again later down the road.
2/10 - Terrível
McKenzie
Viagem com a família
20 de set. de 2022
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I’ve been traveling to many different places and stayed at over 50 different hotels, this by far is the worst. Unhelpful and lying staff, shower and ac didn’t work and we were denied having it fixed or our room switched and the staff was rude to us.
McKenzie
Hospedou-se por 1 diária em set. de 2022
Resposta de General Manager em 23 de set. de 2022
Dear McKenzie,We're so sorry to hear that you didn't enjoy your time with us and we apologize for any lack of service or any issues with our accommodations during your visit. We'll be sure to look into your comments further and make changes where necessary. Please consider giving us another chance later down the road.
10/10 - Excelente
Pamela
21 de ago. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pamela
Hospedou-se por 1 diária em ago. de 2022
10/10 - Excelente
Douglas
Viagem com a família
4 de jul. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Douglas
Hospedou-se por 3 diárias em jun. de 2022
8/10 - Boa
Chris
Viagem com a família
27 de jun. de 2022
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice clean room, breakfast was a little disapointing.
Chris
Hospedou-se por 1 diária em jun. de 2022
8/10 - Boa
Caleb
12 de jun. de 2022
Pontos positivos: Limpeza e serviço e funcionários
Caleb
Hospedou-se por 1 diária em jun. de 2022
8/10 - Boa
Bruce
4 de jun. de 2022
Pontos positivos: Limpeza e serviço e funcionários
Common areas - hallways, vending area, entry ways were quite dated, not terribly clean, carpet very worn, loose in some areas. Not visually appealing.
Registration lobby was very clean, up to date, visually appealing. Rooms were not completely modern, but not horribly dated; and they were clean and comfortable.
Easy to find, ample parking, excellent value for the price. Would stay here again and would recommend it.
Bruce
Hospedou-se por 1 diária em mai. de 2022
4/10 - Insatisfatória
Tracie
22 de mar. de 2022
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
My room smelled like urine, the heater would not shut-off (even when on the "off" position) and when leaving the room for our fundraiser event the door would not lock. Because of these things I chose not to stay and checked out after the event, wasted over $100.00 on this room. Also, pictures on-line are old pictures.
Tracie
Hospedou-se por 1 diária em mar. de 2022
Resposta de Guest Relations em 29 de mar. de 2022
Dear Tracie,
We can't apologize enough for your experience. What you have shared is a poor reflection of our standards, and our team will use your feedback as a learning tool to ensure our guests receive better from us. If there is any chance to change your perceptions on the road ahead, we'd be grateful for it.