Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 127 de 1007 avaliações" "
10 - Excelente
127
Nota 8 - Boa. 206 de 1007 avaliações" "
8 - Boa
206
Nota 6 - Ok. 215 de 1007 avaliações" "
6 - Ok
215
Nota 4 - Insatisfatória. 172 de 1007 avaliações" "
4 - Insatisfatória
172
Nota 2 - Terrível. 287 de 1007 avaliações" "
2 - Terrível
287
5,8/10
Limpeza
6,2/10
Serviço e funcionários
5,4/10
Comodidades
5,2/10
Condições e instalações da propriedade
5,2/10
Cuidado com o meio ambiente
Avaliações
2/10 - Terrível
Celena
29 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I would not recommend
Celena
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any shortcomings you experienced during your stay. We will take your comments into consideration as we work to improve our services and facilities for our guests. If you have any specific concerns or would like to discuss your stay further, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager
4/10 - Insatisfatória
Keegan
Viagem com a família
28 de abr. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
the side doors didn’t even have a lock on them, and the place is pretty run down. The staff was kind. The “breakfast” was nothing really. I ate cereal out of a cup (there were no bowls) and had to drink it (there was no silverware). I felt a little scared staying here but not the WORST. If I HAD to stay here again I could, but I wouldn’t ever choose it again. Nothing horrible happened, just felt gross and run down.
Keegan
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Guest,We're sorry to hear about the concerns you encountered during your stay. Your feedback regarding the lack of locks on the side doors, the condition of the property, and the breakfast offerings is important to us, and we will address these issues promptly to ensure improvements are made. Your comfort and safety are our top priorities, and we regret that we fell short of meeting your expectations in these areas. We appreciate your kind comments about our staff and apologize for any discomfort you experienced. Please know that your feedback is invaluable to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager
4/10 - Insatisfatória
Jamie
Viagem a dois
26 de abr. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Outdated but remodeling is in motion. I don't expect continental breakfast to be much, although a toaster would have be nice.
Jamie
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Guest,Thank you for your feedback. We're glad to hear that renovations are underway to improve our facilities. Your understanding and patience during this time are greatly appreciated. We apologize for any inconvenience caused by the lack of a toaster at breakfast. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our offerings for our guests. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager
6/10 - Ok
Michael
Viagem de negócios
22 de abr. de 2024
Pontos negativos: Limpeza
The property was okay. no mini fridge in the room but ice is available. no iron in the room had to checkout one at the front desk. Staff was very responsive. The key card system needs work though. For the price I would stay again.
Michael
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 23 de abr. de 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be responsive and that you would consider staying with us again for the price. We apologize for any inconvenience regarding the lack of a mini-fridge and iron in your room, as well as any issues with the key card system. Your comments will be shared with our team for improvement. We appreciate your honesty and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager
6/10 - Ok
Chris
Viagem com a família
15 de abr. de 2024
Pontos positivos: Serviço e funcionários e comodidades
It was certainly a good value and convenient to the airport. The area is safe and surrounded by very upscale hotel neighbors. It's not a true micro hotel compared with the Japanese concept, but smallish. Everything worked and it was relatively clean. This particular establishment seemed to be showing it's age, so could do with an update, however, I prefer the lower price for a quick 6 hours of sleep before my next flight kind of stay over.
Chris
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 16 de abr. de 2024
Dear Guest,Thank you for your detailed feedback. We're glad to hear that you found our hotel to be a good value and convenient for your needs. It's great to know that you felt safe in the area and appreciated the functionality of the room. We take your comments about the age of our establishment seriously and will consider them for future improvements. We appreciate your understanding and hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager
2/10 - Terrível
Hallie
14 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hallie
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 16 de abr. de 2024
Dear Hallie,We're sincerely sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would like to address any specific concerns you may have had during your stay. Please feel free to reach out to us directly so that we can work to resolve any issues and ensure a better experience in the future.Sincerely,Hotel Manager
6/10 - Ok
pamela
Viagem com a família
10 de abr. de 2024
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Not real helpful in terms of issues, the rooms were decent, the beds good which is what really I paid for, they just charge a refundable deposit, waiting for them to return my deposit. No pool
pamela
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 10 de abr. de 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the rooms decent and the beds comfortable during your stay. We apologize for any inconvenience caused by the refundable deposit and the absence of a pool. Your deposit will be returned promptly according to our policies. We appreciate your understanding and hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager
10/10 - Excelente
Ayden
Viagem com a família
7 de abr. de 2024
Pontos positivos: Serviço e funcionários e comodidades
They are remodeling this property. That is very nice because things need repainted and fixed. But for the price of it, I was willing to deal with it.
It was in walking distance of the KCI expo center, which is what mattered to me.
The staff was very helpful with any request we made.
Ayden
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're glad to hear that you found our proximity to the KCI expo center convenient and that our staff was helpful during your stay. We apologize for any inconvenience caused by the ongoing remodeling, but we're pleased that you were willing to deal with it. Your feedback is appreciated, and we hope to welcome you back for an even better experience once the renovations are complete.Sincerely,Hotel Manager
10/10 - Excelente
Daniel
Viagem a dois
3 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to airport, clean room, and comfortable bed!
Daniel
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 4 de abr. de 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location near the airport, as well as our clean rooms and comfortable beds. Providing a pleasant stay for our guests is our top priority, and we're thrilled to know we succeeded during your visit. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager
6/10 - Ok
jamie
30 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sheets and rooms dirty
jamie
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 1 de abr. de 2024
Dear Guest,We're sorry to hear about your experience with the cleanliness of your room and linens. This is certainly not up to our standards, and we apologize for any inconvenience this may have caused. We'll address these issues with our housekeeping team to ensure they are resolved promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager
2/10 - Terrível
Rohit
Viagem de negócios
24 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No shuttles provided where as mentioned it is 24x7. Room size is approx 100sq ft where as mentioned 300 sq ft. No refrigerator and microwave in the room. No tissue paper in the bathroom. Towel and pillow covers are so dirty. Nevere go with this hotel.
Rohit
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 25 de mar. de 2024
Dear Guest,We're truly sorry to hear about the discrepancies between our amenities and what was advertised. This falls short of the standards we strive for and we deeply regret any inconvenience caused. Your feedback is invaluable, and we will address these issues immediately to ensure they are rectified. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
6/10 - Ok
Catherine
24 de mar. de 2024
Catherine
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 15 de abr. de 2024
Dear Catherine,Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any aspects of your stay that did not meet your expectations. Your comments are valuable to us, and we will use them to address any areas needing improvement. If there are specific concerns you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager
10/10 - Excelente
Amy
19 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The owners and staff are very nice. Comfortable beds. Nice morning breakfast.
Amy
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 20 de mar. de 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff, comfortable beds, and delicious breakfast. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Manager
2/10 - Terrível
Carol M
18 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Dried blood and snot on walls of room. Stained linens and stained upholstery . Dirty carpets. Dirty mirrors. Guess you do get what you pay for.
Carol M
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 19 de mar. de 2024
Dear Guest,We are truly shocked and deeply sorry to hear about the unacceptable condition of your room during your stay. This is absolutely not the standard of cleanliness we strive to maintain, and we sincerely apologize for the distress and discomfort this must have caused you. We take your feedback very seriously and will investigate this matter thoroughly to ensure it does not happen again. Please know that this is not indicative of our usual standards, and we are committed to providing all of our guests with a clean and comfortable environment. We understand your disappointment, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager
2/10 - Terrível
Catherine
15 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Catherine
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 19 de mar. de 2024
Dear Catherine,We're deeply disappointed to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or issues you encountered during your stay. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services. If there are specific areas where we can address or rectify any shortcomings, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.Sincerely,Hotel Manager
4/10 - Insatisfatória
Carol, Montrose
Viagem de negócios, Viagem a dois
11 de mar. de 2024
Pontos negativos: Comodidades
Very rundown. Needed repairs and remodeling. Cracked and broken tiles. Chipped sink and tub. Very old carpeting. Didn't seem clean. Needed updating.
Carol
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Hotel manager em 12 de mar. de 2024
Dear Guest,Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the condition of your room not meeting our standards. Rest assured, your feedback has been shared with our team, and we are taking immediate steps to address the issues you mentioned. We appreciate your patience and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
4/10 - Insatisfatória
William
10 de mar. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
William
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel manager em 12 de mar. de 2024
Dear William,Thank you for taking the time to provide your feedback. We're disappointed to hear that your experience fell short of expectations. Please know that we take your comments seriously and will work diligently to address any issues you encountered. We hope to have another chance to exceed your expectations in the future.Sincerely, Hotel Manager
6/10 - Ok
Brandon
7 de mar. de 2024
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel has no microwave or refrigerator in the rooms. Had to go ask for a towel. Breakfast only consisted of pancake or toast. Apple or orange juice. Rooms are really small. Couldn’t take a bath because there was no drain plug for tub or bathroom sink.
Brandon
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel manager em 11 de mar. de 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the amenities and breakfast options are duly noted, and we will review them to see how we can improve our offerings. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely,Hotel Manager
2/10 - Terrível
Lily
Viagem com a família
3 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were awful, and dirty. The staff were very rude !
Lily
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel manager em 4 de mar. de 2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Cleanliness and courteous service are our top priorities, and we regret that we fell short in these areas. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to regain your trust during a future visit.Sincerely,Hotel Manager
8/10 - Boa
Charles
26 de fev. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Charles
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel manager em 28 de fev. de 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
4/10 - Insatisfatória
Lucas
15 de fev. de 2024
Lucas
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 21 de mar. de 2024
Dear Lucas,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable, and we take it seriously. We will address the issues you've raised to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
10/10 - Excelente
Kathy
Viagem a dois
12 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the service an the room
Kathy
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel manager em 13 de fev. de 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you were satisfied with both the service and the room during your stay. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager
10/10 - Excelente
Chris
Viagem de negócios
5 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Chris
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel manager em 6 de fev. de 2024
Dear Chris,Thank you for your perfect rating and for choosing to stay with us. We're thrilled to hear that you had an excellent experience during your stay. If there's anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.Sincerely,Hotel Manager
2/10 - Terrível
Darrell
31 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The condition of the hotel is well below average. The water in the bathroom was nowhere near warm enough to take a shower. There is no coffee in the hotel, let alone toast or a bagel. I could have just slept in my car. This is unacceptable.
Darrell
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Your feedback is crucial, and we regret that the hotel did not meet your expectations in terms of amenities and overall condition. We take your comments seriously and will address the issues you've mentioned to ensure improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager
2/10 - Terrível
Juli
Viagem em grupo
25 de jan. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Dirty needs remodeled, however staff was pleasant
Juli
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We appreciate your feedback and apologize for the condition of your room during your stay. Your comments are important to us, and we will use them to address areas that need improvement, particularly with regard to cleanliness and the overall appearance of the hotel. We're pleased to hear that the staff provided a pleasant experience. Your comfort is our priority, and we hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Manager
2/10 - Terrível
Laurie
Viagem com a família
22 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Terrible customer service
I booked the hotel for my husband, paid for it and then the front desk refused to register my husband even though it had the confirmation email. The front desk person was really rude and arrogant.
Laurie
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We sincerely apologize for the inconvenience and poor service you and your husband experienced during the check-in process. Your feedback is essential to us, and we will address this matter with our staff to ensure better service in the future. We value your business and appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager
4/10 - Insatisfatória
Trevor
Viagem de negócios
21 de jan. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
Very run down and dirty
Trevor
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We apologize for the condition of your room during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience caused. We take your feedback seriously and will address the cleanliness issues to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager
2/10 - Terrível
Paulo
Viagem com a família
20 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Stains and dirty linen in a new check in room. Dated appliances and bugs everywhere. Main door did not work so you had to physically pull it apart. Leaking shower and holes in the walls everywhere. Bad attitude by staff when it was brought to their attention.
Paulo
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is unacceptable, and we deeply regret any inconvenience caused. We'll address the concerns you've raised, including cleanliness, maintenance, and staff attitude, to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager
2/10 - Terrível
Philip
13 de jan. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
This was just a last minute booking but the i arrived to the room and it was very clear that it was not properly cleaned. Bedding was all over the floor and no beds made. Bathroom still had a used bar of soap in the tub. Heater didnt work at all not recommend staying here and ice stayed at a lot of Microtels in the past.
Philip
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We apologize for the unacceptable conditions you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience caused. We'll investigate the issues you've raised, including cleanliness and the functionality of amenities, to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager
2/10 - Terrível
Rhafi
Viagem de negócios
10 de jan. de 2024
Rhafi
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel manager em 3 de fev. de 2024
Dear Rhafi,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager
2/10 - Terrível
Shanett
Viagem em grupo
3 de jan. de 2024
Pontos negativos: Serviço e funcionários
Staff was rude and told us we could take it or leave with no charge, We had to drive around and find a place to stay that we could park and fly. Then I received two charges to my card. She stated the rules changed Jan. 1 and that we couldn't leave our car while on trip. When I called hotel, they said it would be an extra $25 fee and I felt that was fair, but she said no we could not leave our car.
Shanett
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We apologize for the confusion and inconvenience you experienced regarding the parking arrangements. It's important for us to address the miscommunication and ensure that such issues are clarified with our staff. We'll review the situation and make the necessary adjustments to prevent similar incidents in the future. If there's anything specific you'd like to discuss or share, please contact us directly. We appreciate your feedback and your patience. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manager
2/10 - Terrível
keith
26 de dez. de 2023
keith
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Keith,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager
2/10 - Terrível
Jason
Viagem em grupo
24 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Microtel equals mega issues
It was terrible. First I had to put down a rediculous deposit on the room. Even that room had several items not working slow drains fridge not cold. Switched rooms to no cable service on tv several light bulbs out and slow draining tub and sink also. Then upon check out The place has come up with multiple bs unfounded complaints on us and charges us more money And us not getting the whole deposit back.
Jason
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We apologize for the numerous issues you encountered during your stay. Your experience is unacceptable, and we deeply regret any inconvenience caused. We'll investigate the concerns you've raised regarding room conditions, charges, and deposits to ensure immediate resolution. Your feedback is invaluable, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to address your concerns and provide a much better experience in the future.Sincerely,Hotel Manager
2/10 - Terrível
Andrea
20 de dez. de 2023
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Andrea
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Andrea,We're sorry to learn that your experience didn't meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We appreciate your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager
4/10 - Insatisfatória
Shannon
Viagem com a família
20 de dez. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Not the best stay I’ve experienced
The check in took a really long time, the hotel was a complete mess because it was under construction— but the construction areas were not safely blocked off so there was just a mess everywhere. The place smelled like cigarettes and weed. There was a couple yelling and fighting outside later at night in the parking lot, and the management didn’t do anything about it. It was a long night.
Shannon
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we'll address the issues with construction safety, unpleasant odors, and the disturbance in the parking lot to ensure immediate improvements. We take these matters seriously, and your comfort and safety are our priorities. If there's anything specific you'd like to discuss or share, please contact us directly. We appreciate your patience and hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager
6/10 - Ok
Stewart
Viagem de negócios
18 de dez. de 2023
Pontos positivos: Serviço e funcionários
Fits a need.
This is a reasonably priced average Hotel.
Stewart
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,Thank you for sharing your thoughts on our hotel. We appreciate your feedback. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We strive to provide a comfortable and pleasant experience for all our guests.Sincerely,Hotel Manager
6/10 - Ok
Catlyn
17 de dez. de 2023
Catlyn
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
2/10 - Terrível
Alan
17 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dirty. Nothing works at this property except the television. Blow dryer doesn’t work. Shower curtains moldy. Spilled Pepsi or root beer or whatever it was all over the table in the room from someone else before me sticky mess. Heater felt like a/c in the room in middle of November when I’m looking for warmth. Side door of building broken so anyone can just walk in at anytime of day. I can go on and on but I won’t
Alan
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay. Your feedback is deeply concerning, and we take this matter seriously. We'll address the issues you've raised, including cleanliness, maintenance, and security concerns, to ensure immediate improvements. Your comfort and satisfaction are our top priorities, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Manager
4/10 - Insatisfatória
Khaled, San Diego
11 de dez. de 2023
My room smelt like a bathroom
Khaled
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest,We apologize for the unpleasant odor in your room. Your experience is not reflective of our standards, and we take this matter seriously. We'll investigate the issue to identify and address the cause promptly. Your comfort is our priority, and we appreciate your patience. If there's anything specific you'd like to discuss or share, please contact us directly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
8/10 - Boa
Synda
9 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Synda
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Synda,Thank you for your 8 out of 10 rating! We appreciate your feedback. If there are specific areas where we can improve or any suggestions you have, please feel free to share. We hope to host you again and ensure an even better experience.Sincerely,Hotel Manager
10/10 - Excelente
Ali
8 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very affordable and bang for your buck!
Ali
Resposta de Hotel manager em 7 de fev. de 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be very affordable and a great value for your money. Providing excellent value and service to our guests is our top priority. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager
4/10 - Insatisfatória
Farrell
Viagem com a família
3 de dez. de 2023
Pontos negativos: Serviço e funcionários
Not great but not terrible
Decent room for the night. Clean at least. Needs a remodel. The TV in one of the rooms I purchased never worked. But for 150$ for two rooms. I would recommend a stay there.
Farrell
Hospedou-se por 1 diária em dez.. de 2023
2/10 - Terrível
Traquida
27 de nov. de 2023
Traquida
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Traquida,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them. If there are specific details you'd like to share or if there's anything we can do to make things right, please contact us directly. We value your input and hope to have the opportunity to improve your impression in the future.Sincerely,Hotel Manager
8/10 - Boa
Angela
27 de nov. de 2023
Angela
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel manager em 3 de fev. de 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
6/10 - Ok
Lisa
20 de nov. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was under construction all access doors were open zero security besides the cameras reeked of marijuana up and down the hallways there was blood on our blanket selection of the breakfast items was very limited and I was charged a different amount than what expedia had told me my total charge would be
Lisa
Hospedou-se por 2 diárias em nov.. de 2023
2/10 - Terrível
Terry
19 de nov. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Don't stay here!!
AC / heater broken as in didn't work at all. No hot water. Hair dryer didn't work. Spider in my room. Super small room, like half the size of a normal room. Breakfast selection?? What selection. 3 cereal options but only one had cereal in it. Pancake machine no batter to make pancakes. Toast no butter. Jelly was old and dry. DONT stay here!! What a joke!!
Terry
Hospedou-se por 1 diária em nov. de 2023
6/10 - Ok
Edward
14 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Work on the exterior of the building with a lift up until 6 PM. Unable to sleep for an early flight the next day.
Edward
Hospedou-se por 1 diária em nov. de 2023
2/10 - Terrível
Daniel
Viagem de negócios
10 de nov. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Rude management, they found no reason to inform me of construction work (resurfacing their parking spaces and would call me to move my vehicle twice even three times a day. Electric outlets constantly trip at the breaker. Elevator doesn’t work. Don’t stay here…
Daniel
Hospedou-se por 7 diárias em out. de 2023
Resposta de andy em 19 de nov. de 2023
we apologize for your inconvenience stay, we are not rude, more then 3 to 4 times we our staff inform you to park on next lot, due to doing new parking but still you never moved your car & we had to call you & never moved & our staff moved your car. on one let 5 to 6 equipment plugged & said breaker trip still we fix right away, elevator was fixed very next day. again we apologize for your inconvenience stay. thanks
6/10 - Ok
geovany
Viagem de negócios, Viagem em grupo
9 de nov. de 2023
Pontos positivos: Comodidades e condições e instalações da propriedade
Todo bueno no excelente de 10 le doy un 6
geovany
Hospedou-se por 3 diárias em nov.. de 2023
6/10 - Ok
Tashia
Viagem de negócios
8 de nov. de 2023
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Honestly I think everyone should pay the extra 20-100 dollars to get a nice hotel. I woke with a sore throat, phone didn’t work, tv didn’t work, blanket had stains all over it, towels were dingy and over used, and the bathroom was not properly cleaned. Will never again.