Thank you for your review and feedback! We have an excellent location to the convention center, entertainment and complimentary streetcar. We appreciate you staying with us and hope to see you again soon!

Thank you for staying with us! We appreciate your feedback and hope to welcome you back soon.

Good Afternoon and Thank you for your recent review and feedback! We are looking into your comments and will be reviewing this with the team. If you would like, please do not hesitate to reach out to the hotel GM directly to discuss in more detail. Thank you again!

Thank you for review. We appreciate you staying with us!

We're sorry to hear you did not enjoy your stay. The hotel was full occupancy during your stay and the elevators were in constant motion. We're surprised to hear your description of the mattresses and pillows as they are newer plush beds with premium linens. We would have been happy to exchange the pillows. Again, we apologize that you didn't sleep well and hope you give us another opportunity.

Thank you for your review and feedback. We appreciate you staying with us!

Thank you for your review and staying with us! We hope to welcome you back in the near future!

Thank you for your review and feedback. We appreciate your business and hope to welcome you back in the near future!

Thank you for your review and comment! We appreciate you staying with us and hope to see you again.

Thank you for your feedback and review! We appreciate you staying with us and hope to welcome you back in the near future!

Thank you for your review. We appreciate you staying with us and hope to see you again.

Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon. We apologize for the inconvenience of not receiving a return call.

Thank you for your review. We appreciate you staying with us and hope to see you again soon.

Thank you for your review. We appreciate you staying with us and hope to welcome you back again soon.

Thank you for your review and feedback. We appreciate you staying with us and hope to see you soon.

We appreciate you staying with us. The hotel was renovated in 2019 although the bathroom size is not able to be changed. We certainly apologize you were unhappy with the breakfast buffet. We will pass along your comments to the staff. We typically receive very positive feedback regarding the buffet. Again, our apologies.

Thank you for your review! We hope to welcome you back again in the near future.

Thank you for your feedback and review. We look forward to welcoming you back in the near future!

Thank you for your review and feedback! We hope to welcome you back in the near future.

Thank you for your review and feedback. Our pool is a seasonal outdoor pool. We look forward to welcoming you again in the near future

Thank you for your feedback. We appreciate you staying with us. A renovation is scheduled for a future date. We look forward to welcoming you back soon!

Thank you for your review and feedback. We look forward to seeing you soon in the near future.

Thank you for your feedback and review. We hope to welcome you back in the near future.

THank you for your review! Unfortunately, we don't see any feedback as to the reasoning for the rating. Reach out to us and let us know when you get a chance!

Thank you for staying with us. We appreciate your feedback and would like to hear details regarding the restaurant as this is an uncommon comment. Our guests typically rave about the breakfast buffet. We are glad to hear you were pleased with the coffee shop and hope to see you again soon.

Thank you for your review and feedback. We appreciate you staying with us and hope to see you again in the near future!

Thank you for your review! We appreciate you staying with us and hope to see you again soon.

Thank you so much for your review. We're pleased to hear you enjoyed your stay and hope to welcome you back in the near future.

Thank you for your review! We hope to see you again soon.

Thank you for your review and feedback! We appreciate you staying with us and we hope to welcome you back in the future.

Thank you for your review and feedback. We appreciate you staying with us and we hope to welcome you back in the future.

Thank you for your review and feedback! We appreciate you staying with us and will certainly pass along your comments to Fannie and her manager. We hope to welcome you back in the near future.

Thank you for your review and feedback! We appreciate you staying with us and hope to see you in the near future.

Thank you so much for your review. We appreciate you staying with us and hope to welcome you back in the near future!

We thank you for staying with us and appreciate your feedback. We sincerely apologize for the issues you encountered. All of these items have been addressed with our senior management team to implement measures to prevent these from occurring in the future. We are so sorry for the inconveniences you experienced.Due to the unusually frigid temperatures and weather conditions, heaters were operational but were not keeping up due to the extreme cold. We apologize for the wait times to get food. Unfortunately, many of our staff were unable to make it into work on those weather days. We did provide overnight accommodations to our staff but had limited availability of rooms. We hope you give us another chance to show you these were isolated incidents.

Thank you for your review and feedback. We do apologize for the inconvenience. This is certainly not the norm. We pride ourselves on our hard working housekeeping staff maintaining the image of the hotel.Please note that your comments regarding the hotel cleanliness isn't a common or frequent occurrence. During your stay, the hotel was at full occupancy with a large group of high school students attending a conference. The housekeeping staff worked diligently to maintain cleanliness, however, some guests were not considerate in assisting with the process of picking up after themselves.We hope to welcome you back in the future so that you will see how the hotel is maintained on a frequent basis.

Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back in the near future.

Our condolences for the reason for your stay. Thank you so much for your review and feedback! Our employees are trained to go above and beyond providing basic customer service. It's so good to hear this was delivered. We will certainly pass your comments along to the staff mentioned and their supervisors. We appreciate you staying with us and hope to welcome you back in the near future.

Thank you for your feedback. We will certainly pass along your comments to our management team. Our sincere apologies for the unpleasant interactions with the lobby bar employees. Regardless if it was busy, we strive to deliver exemplary customer service. We certainly appreciate you staying with us and hope you will give us another opportunity in the future.

Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon!

Thank you for staying with us. We appreciate it and hope to see you again soon.

Thank you for your review. We appreciate you staying with us and hope to see you again in the near future.

Thank you for your feedback. We appreciate you staying with us and hope to welcome you back in the near future.

Thank you for your review. We appreciate you staying with us and hope to see you soon!

Thank you for your review and feedback. We appreciate you staying with us and look forward to seeing you again!

We appreciate your review! Thanks for staying with us and we hope to welcome you back in the near future!

Thank you for your review! We appreciate you staying with us and hope to welcome you back in the near future!

Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back soon!

We appreciate you staying with us. We completed a renovation in 2019 of the guest rooms and common areas. The hotel is conveniently located to many venues in the city. We hope to see you soon.

Thank you for your review and feedback. We appreciate you staying with us and hope to welcome you back soon!