Café da manhã com buffet grátis todos os dias

Avaliações

5,6
Nota 10 - Excelente. 55 de 554 avaliações" "
Nota 8 - Boa. 131 de 554 avaliações" "
Nota 6 - Ok. 118 de 554 avaliações" "
Nota 4 - Insatisfatória. 109 de 554 avaliações" "
Nota 2 - Terrível. 141 de 554 avaliações" "

5,8/10

Limpeza

6,2/10

Serviço e funcionários

4,6/10

Comodidades

5,4/10

Condições e instalações da propriedade

5,0/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Michal

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
If you think it's ok, cheap but with breakfast thing again and look for something better.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Manager em 15 de abr. de 2024
Hi Michal,We appreciate your feedback and apologize if our offerings did not fully meet your expectations. While we strive to provide a comfortable stay at competitive rates, we understand that individual preferences vary. Our complimentary breakfast is designed to offer a convenient start to the day for our guests, and we regret if it did not meet your needs. Your comments will be duly noted as we continuously aim to enhance our services. We hope you'll consider giving us another opportunity to exceed your expectations in the future.

2/10 - Terrível

Chanel

Hospedou-se por 7 diárias em fev. de 2024
Resposta de Guest Relations Specialist em 20 de mar. de 2024
Hi Chanel,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 - Insatisfatória

Jo e

Viagem em grupo
Was charged 90 a night for one room and 59 a night for the other the 90 room had ripped curtains and dirty bed skirts and a broken light the heating and cooling unit was all busted up
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Relations Specialist em 16 de jan. de 2024
Hi Joe,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain high standards of cleanliness and comfort, and we take your concerns seriously. We will investigate the issues you mentioned with the ripped curtains, dirty bed skirts, and broken light to ensure they are addressed promptly. Please be assured that we are committed to providing a positive experience for all our guests, and your comments will be valuable in helping us improve our services.

10/10 - Excelente

Sabrina

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy access to food and shopping
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations Management em 12 de jan. de 2024
Hi Sabrina! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 5 out of 5 rating and appreciate your kind comments. It's wonderful to hear that our hotel's location provided easy access to food and shopping for your convenience. Providing a convenient and enjoyable experience for our guests is our top priority, and we're pleased that we met your expectations. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

8/10 - Boa

Marvin

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations Specialist em 9 de jan. de 2024
Hi Marvin,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 - Insatisfatória

Thomas

Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
Not a good place to stay
The room was unremarkable and a little drafty. The bathroom was a little dirty and too. A $50 deposit that wasn’t indicated when I booked the room and a $25 fee for early arrival.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations Specialist em 12 de dez. de 2023
Hi Thomas,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations, and we regret that the room did not meet your expectations. Regarding the deposit and early arrival fee, we understand the importance of transparent communication and will review our booking process to ensure that all charges are clearly outlined for our guests. We value your input as it helps us identify areas for improvement, and we hope to have the opportunity to better serve you in the future.

8/10 - Boa

Jerry

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Relations Specialist em 24 de out. de 2023
Hi Jerry,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 - Terrível

Malinda

Pontos negativos: Limpeza e serviço e funcionários
Not at all what was advertised online. Room smelled funny. Element was scary to me. Definitely not worth the price or deposit. Never stayed in the room. I left
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relations Management em 22 de out. de 2023
Hi Malinda, We are sorry to hear that you had a less-than-ideal experience at our property. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. We do strive to provide accurate information about our property to all booking platforms, and we apologize if what was advertised online was misleading in any way.We apologize for all the inconvenience you have experienced, especially the smell in the room.Please be assured that we take your feedback seriously, and we will investigate and take appropriate action to rectify the issues you experienced. We value your business and would like to assure you that this is not reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.

8/10 - Boa

Luis

Viagem com a família
Pontos positivos: Serviço e funcionários
Knee maintenance
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relations Specialist em 14 de out. de 2023
Hi Luis,Thank you for sharing your feedback regarding your recent stay at our hotel. However, it appears that the comment "Knee maintenance" lacks specific details about your experience. To better understand your concerns and address them appropriately, we kindly request more information about the issues you encountered during your stay. This will help us improve our services and ensure a better experience for future guests.

2/10 - Terrível

Stephanie

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Just awful
It was not very clean. The bed was a Queen size bed not a king. The air conditioning unit in the room was broken like parts broken. Looked like someone kicked it a few time it was lopsided. It worked to a certain degree. The sink/faucet in bathroom was so rusty that when you turn water on it came out the back and on the the counter. It smells like cigarette smoke in non-smoking room. I asked for them to switch my room and the manger told me that all the rooms were same. He did switch the room but they mad us check out and come back at check in time so we had to drive around find things to do for 4 hours. It was awful and i would never recommend this place to anyone. Weekend ruined. This is not a 3-star hotel. More like a negative 2-star motel. Horrible. I did not take any photo i forgot because i was very angry. Lol
Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Relations Specialist em 7 de out. de 2023
Hi Stephanie,We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and will certainly address the concerns you've raised with our team to ensure that we maintain our high standards of cleanliness and service. We understand your frustration and appreciate your patience in allowing us to switch your room. We strive to provide a comfortable and enjoyable experience for all our guests, and we hope you might consider giving us another chance to meet your expectations in the future. Your feedback is invaluable as we work to improve our services.

10/10 - Excelente

Brittany

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything. Thanks.
Hospedou-se por 4 diárias em set. de 2023
Resposta de Guest Relations Management em 2 de out. de 2023
Hi Brittany, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 - Insatisfatória

Denise L

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Air conditioner did not work. Room was too warm and stuffy. No hair dryer in slot but I guess that made sense since the plug didn’t work. They seemed to be in the process of maintenance. The door was freshly painted and there was an c unit outside, probably being repaired.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations Specialist em 1 de out. de 2023
Dear Denise, we apologize for the inconveniences you encountered during your stay with us. It's disappointing to hear that the air conditioner was not functioning properly, which led to a warm and stuffy room. We also regret the absence of a hair dryer and the issue with the plug not working. Your feedback is essential to us, and we are actively working to address these maintenance issues and ensure a more comfortable experience for our guests. The freshly painted door and the presence of the A/C unit being repaired confirm our commitment to improving our facilities. We appreciate your patience and understanding, and we hope you will consider giving us another chance in the future. If there's anything else you'd like to share or if you have any further concerns, please reach out to us.

2/10 - Terrível

Eunice, Wheeling

Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Relations Specialist em 16 de out. de 2023
Hi Eunice,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

8/10 - Boa

Matt

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Ac not working the best
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations Management em 17 de set. de 2023
Hi Matt, We are sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for all the inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We are very sorry for the condition of the AC and we will address this issue with our maintenance department.These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

2/10 - Terrível

Godfrey

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was cigarette burns in the comforter and the room smelled. There was a crazy lady running around the property with a bat.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Relations Specialist em 10 de set. de 2023
Hi Godfrey! We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a memorable experience and it is disheartening that we left a bad impression instead. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.

6/10 - Ok

Craig, Dundee

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em set. de 2023
Resposta de Guest Relations Management em 11 de set. de 2023
Dear Craig, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

2/10 - Terrível

Kate

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Camera's coving head to toe even in the bathroom so I'd say stray away!!!
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations Specialist em 9 de set. de 2023
Hi Kate! We're very sorry to hear that you experienced such an unusual circumstance during your most recent stay with us, especially that we were not able to address the issue right away. We assure you that the issue mentioned is being investigated and addressed. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation.

4/10 - Insatisfatória

Steve

Viagem a dois
I had to pay an additional $50 once I arrived to check in ! For what I don’t understand! The room had no deadbolt lock so we used chairs to make sure the door stayed locked!
Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Relations Management em 20 de ago. de 2023
Dear Steve, We regret to hear that your recent experience with us fell short of your expectations. Our team strives to provide the highest level of safety and customer service, and it is disappointing to learn that we fell short of these areas during your stay. First, in relation to the 50 additional fee, we will pass on this issue to the front desk staff. Then, regarding the absence of a bolt in the room, we sincerely apologize for this. This should not have been the case. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. Rest assured that we will address this issue with our maintenance staff.We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest. Thank you for your honesty, and we hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.

2/10 - Terrível

ERICA

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check out was at 11am. It took 30 minutes to check out because there was one person working and before anyone could check out, they went and inspected the rooms. I had a meeting at 11:30 5 minutes away from the hotel and I was late to this appointment because I was not able to check out in time. They charged a $50.00 deposit after I pre-paid through Expedia and in order to get my deposit back I had to wait for them to inspect each room. The staff was very rude.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Relations Specialist em 19 de ago. de 2023
Hi Erica! It is good to hear from you, though we are very sorry to learn that you were inconvenienced due to our check-out process. We're also sorry for any rudeness you encountered with this situation and assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. It is through feedback like yours that we are able to quickly address staff courtesy issues, and we thank you for taking the time to share this experience. We hope that you'll give us another chance to restore your faith in our hospitality and service.

10/10 - Excelente

Craig

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em ago. de 2023
Resposta de Guest Relations Specialist em 15 de ago. de 2023
Hi Craig! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

2/10 - Terrível

Trisha kian

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários
The guy give us the wrong room number. And unsafe environment.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Relations Management em 7 de ago. de 2023
Dear Trisha Kian, We are sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and safety is our top priority. We are sorry to hear that you were given the wrong key and that you felt unsafe while in the area. Please know that your voice is very important to us. We will report the key incident to the management. About the environment being unsafe, Let us reassure you, that while on-site, we do our utmost to maintain the safety of our guests. We apologize that the hotel wasn't to your satisfaction. We always strive to offer a positive experience for our guests and we take your review and others like it as an opportunity to assess our services and address any issues that are raised. Thank you for taking the time to write a review.

6/10 - Ok

Julia

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Guest Relations Specialist em 19 de jul. de 2023
Hello Julia! We're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!

2/10 - Terrível

Georgina

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Guest Relations Management em 15 de jul. de 2023
Dear Georgina, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

2/10 - Terrível

Micheal

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very dirty in direpair bad area make shift repairs unsafe asking for trouble. Home.less in driveway. Poor lighting broken down car at end of driveway. Door apperas fo habroken into. Security latch btoken. Luggage rach ready to fall off wall. Horrible property.shameful property.check in behind bullett proof glass.not condusive to generating trust.i did not feel safe at all showed me to anaother room. It was worse.i refused to stay in such a plce under cupboards were bugs. I demand my money back.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Guest Relations Specialist em 11 de jul. de 2023
Hi Micheal! I'm sorry to hear that you had a less-than-ideal experience at our property. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. While we may not be able to change our location, we strive to provide accurate information about our property to all booking platforms, so we're sorry to hear that you didn't feel safe during your stay. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good condition. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

6/10 - Ok

Amie

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Guest Relations Management em 12 de jul. de 2023
Dear Amie, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

4/10 - Insatisfatória

Moises

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overpriced for the property condition & quality
Hospedou-se por 1 diária em jul. de 2023
Resposta de Guest Relations Specialist em 9 de jul. de 2023
Hi Moises! We regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our ultimate goal to give each guest the best value and most comfortable and convenientexperience at the most affordable rate. For this reason, our rates are competitive within the area, and we sincerely apologize if you did not receive your money's worth in accommodations and hospitality. We do hope that you'll change your mind about seeking out new accommodations in the area and withholding your valuable recommendation of our hotel to others.

2/10 - Terrível

Timothy

Hospedou-se por 3 diárias em jun. de 2023
Resposta de Guest Relations Specialist em 28 de jul. de 2023
Hi Timothy! We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a five star experience and it is disheartening that this is not the impression we left you with. It is always our goal to give you a 5 star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.

4/10 - Insatisfatória

Shannon

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
this was by far the worst hotel I've ever stayed in and all my years of using Orbitz. The room was filthy. Definitely old the tub had rusting and gunk all over. It would not recommend in fact I would like my money back.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Guest Relations Specialist em 8 de jul. de 2023
Hi Shannon! Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard. If your room was not cleaned according to these standards, we hope you will accept our sincerest apologies for the oversight. Thank you again for sharing your experience.

8/10 - Boa

Cory

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Guest Relations Specialist em 15 de jun. de 2023
Hello Cory! We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are so glad that your stay was enjoyable and we look forward to seeing you again!

4/10 - Insatisfatória

Debbie

We showed up between 12-1 and told me I could pay an early check in fee or wait till 3 so I waited cause they also charge 2.5 a day for room cleaning and a 50 dollar deposit witch I did not know about
Hospedou-se por 1 diária em jun. de 2023
Resposta de Guest Relations Specialist em 13 de jun. de 2023
Hi Debbie! We regret to read that you found this experience to be so unsatisfactory due to our policy. We're sorry for the misunderstanding regarding the fees, and that this was not effectively explained to you, hence, the inconvenience that you experienced due to this issue. Occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and we regret to hear that this system failed you. We hope you'll return and let us show you a far better experience.

6/10 - Ok

Brad

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Guest Relations Specialist em 25 de mai. de 2023
Hello Brad! We greatly appreciate that you've taken the time to share your rating of our hotel. It is very important to us to make sure that every guest enjoys a comfortable experience. We hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience.

2/10 - Terrível

Richard, Romulus

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nothing
Resposta de Guest Relations Specialist em 19 de mai. de 2023
Hi Richard! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so.

2/10 - Terrível

Eric

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Checked in to additional charges that made no sense and couldn't be explained, the room is a different story, the toilette barely flushed, the tub already had a dirt ring in it...very disappointing and not wirth the money they charge.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Manager em 29 de abr. de 2023
Hello Eric,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 - Boa

Tranzik

Hospedou-se por 1 diária em abr. de 2023
Resposta de Guest Relations Specialist em 4 de mai. de 2023
Hi Tranzik! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

2/10 - Terrível

Christopher

Hospedou-se por 2 diárias em abr. de 2023
Resposta de Guest Relations Specialist em 3 de mai. de 2023
Hi Christopher! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so.

4/10 - Insatisfatória

Pat

Pontos negativos: Serviço e funcionários
Having to pay an additional $50 deposit.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Manager em 29 de mar. de 2023
Hello Pat, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

4/10 - Insatisfatória

David

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
They appear to be slowly rebuilding an older property. Our room was clean but much of it was old and in need of renewal.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Manager em 19 de mar. de 2023
Hello David,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 - Boa

linda

Viagem em grupo
Pontos positivos: Limpeza
You can tell it is an older property. I have stayed at three other americas best from mo to la. All had coffee makers in the room. When I called the front desk, he said he would bring one up. Nothing ever showed up. Disappointing. If this would have been my first one, I would have booked at anymore
Hospedou-se por 1 diária em mar. de 2023
Resposta de Manager em 15 de mar. de 2023
Hello linda, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

2/10 - Terrível

Tammye

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We checked in and the front desk clerk assigned us a room that was already occupied. We walk into a room with people already in it. This was a very dangerous mistake. Luckily the people who were in the room were very understanding. Also, the tv did not work. The clerk told us that she would come to look at it but she never showed up. In addition, the place is a dump. This was a horrible experience. Unfortunately the booking was non-refundable so we had to stay the night. I would appreciate a full refund for this stay and I would suggest that this motel be removed from your search engine. So no one else has to experience the poor service that we received. Thank you.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Manager em 21 de fev. de 2023
Hello Tammye, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 - Terrível

Kenneth

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Worse stay ever
Conditions were very poor.
Hospedou-se por 2 diárias em dez. de 2022
Resposta de Manager em 7 de jan. de 2023
Hello Kenneth,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 - Terrível

Jennifer

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Worse ever
There were cigarette burn holes in all bedding. Dead.bugs all in room. Stair well had old mattresses all over drink.cups.all.around.atair well and homeless and street walkers in parking lot. Not a place for family to.stau. We stayed not even a..hour and left.
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Manager em 29 de dez. de 2022
Hello Jennifer, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - Terrível

Emzie

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The only thing I liked about this place was the girl at the front desk she was a sweetheart other than that this place should be condemned by the health department the door didn't close proper bathroom door was hanging off at the hinges floor was dirty sticky nasty this was the worst experience I have ever had at a motel the only thing this motels got going good for him is the girl that was working the front desk she was a sweetheart
Resposta de Manager em 9 de dez. de 2022
Hello Emzie, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

8/10 - Boa

Jennifer

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Inexpensive hotel. Hole in bathroom door, shower head sprayed all over. Got back from late game and there were 4 males standing on the deck with music blaring. For a woman this was very uncomfortable.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Manager em 8 de out. de 2022
Hello Jennifer,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our shower and comments about our shower head. We hope you will return so that we can provide you an even superior experience.

4/10 - Insatisfatória

Michelle

Viagem em grupo
Pontos negativos: Condições e instalações da propriedade
Disappointed
Pictures on the website gave false information. Pictures showed a real clean room, which really wasn’t bad as far as clean. But definitely needs some TLC inside and out. Probably would not stay there again unless I was desperate.
Hospedou-se por 1 diária em jul. de 2022
Resposta de Guest Relations em 10 de ago. de 2022
Dear Michelle, Thank you for your feedback, as we appreciate the opportunity to find areas where our guests' experience could be improved. Providing clean and comfortable accommodations is what our guests can expect during their stay. That said, we will keep your concerns in mind when making future improvements. Should you return to the area, we hope you will choose to stay with us again for an even better stay.

2/10 - Terrível

Amanda

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Manager em 31 de out. de 2022
Hello Amanda, Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - Insatisfatória

Georisha

Hospedou-se por 4 diárias em jul. de 2022
Resposta de Manager em 8 de out. de 2022
Hello Georisha,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 - Ok

Jason

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Needs newer fridges. Fridge leaked. Other than that it was ok.
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Manager em 8 de out. de 2022
Hello Jason,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 - Terrível

Scott

Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They charge you an extra fee to check in early even though the room is ready.
Hospedou-se por 1 diária em jul. de 2022
Resposta de Guest Relations em 11 de jul. de 2022
Dear Scott, Thank you for sharing your thoughts. Though it was a pleasure having you, we regret to hear that you were disappointed in our policies and rates. Please know that we have these guidelines in place for a reason, as they aid in our consistent organization and business. That said, thank you for understanding, and we hope you consider returning in the future for a better experience.

2/10 - Terrível

Shannon

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2022
Resposta de Manager em 8 de out. de 2022
Hello Shannon,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - Terrível

Alexandria

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
WORST PLACE EVER.
They gave someone else our room and walked in on us getting ready. Next morning called super early and wanted to argue about my card not going through. Made us check out early because they were super rude and disturbing. Could not just have a conversation with them as they didn’t care and only wanted to argue the whole time. Worst place ive ever stayed at.
Hospedou-se por 1 diária em jul. de 2022
Resposta de General Manager em 9 de jul. de 2022
Dear Alexandria, Please accept our apologies for any issues with your stay, including any perceived rudeness from our team members. This is never our intention, and we'll be sure to look into your comments further as we continue to make changes. Thank you, and we hope you'll consider coming back to give us another chance in the future.