Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager

Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from Vivanta, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad

Dear Mr. Mohan,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad

Dear Guest At the outset, I would like to thank you for allowing us to be of service to you. At Vivanta Ermakulam!, we are committed to delivering an unparalleled hospitality experience and delight throughout their stay.Please be assured that I have made a note of your feedback and have shared it with the concerned departments to ensure such incidents do not occur in the future. I hope you would treat this incident in isolation and give us another opportunity to showcase our signature Vivanta Ermakulam, experience.I look forward to welcome you on your next visit soon.Warm regards,Saneej Pottakkad

Dear Guest, Greetings from the Gateway Hotel, Marine Drive!It was a pleasure speaking to you. Thank you for the review for your stay with us. We are pleased to know that you enjoyed this experience and service at the hotel except for the food and beverage experience.At the Taj, we are committed to ensure that you have a holistic holiday experience and the joy that a holiday brings with the highest level of product and service being rendered across all areas. Thank you for sharing your feedback and your suggestion which is so much essential to improve on our services and offer the best .I would personally take this up with my concerned colleagues and ensure that appropriate corrective measures are taken Its been nice of you to express your willingness to visit us once again. Please do let me know and it would be our pleasure to welcome you back and look after you.Warm RegardsSaneej Pottakkad

Dear Ms. Neha,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager

Dear Singh,Greetings from Vivanta Ernakulam!Thank you for taking the time to write this review concerning your recent stay with us . Your feedback is highly valuable for us and will be used constructively to maintain and improve our standards of service and facilities. Please accept my personal apologies for the inconvenience that had been caused to you during your stay with regards to Overall Experience .It is our endeavour to provide the finest of Hospitality and Service. However, we seem to have fallen short of your expectations. Your comments about your stay experience have been noted and taken up with the individual and department concerned for corrective action.Personalized service and creating memorable experiences is our highest mission in the hotel. On the rare occasion when this does not happen, we are extremely grateful for the chance to make up for it. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. I thank you once again for your kind patronage of the Taj and look forward to welcome you back at Vivanta Ernakulam.In the meanwhile, if I can be of any assistance, kindly let me know.Regards,Saneej Pottakkad,General Manage

Dear Guest,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad

Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Mr. Manoj,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Mr. Manoj,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Saneej PottakkadGeneral Manager

Dear Mr. Baiju,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Mr. Kumar,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from The Gateway Hotel Marine Drive!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad

Dear Guest, Greetings from the Gateway Hotel, Marine Drive!It was a pleasure speaking to you. Thank you for the review for your stay with us. We are pleased to know that you enjoyed this experience and service at the hotel except for the food and beverage experience.At the Taj, we are committed to ensure that you have a holistic holiday experience and the joy that a holiday brings with the highest level of product and service being rendered across all areas. Thank you for sharing your feedback and your suggestion which is so much essential to improve on our services and offer the best .I would personally take this up with my concerned colleagues and ensure that appropriate corrective measures are taken Its been nice of you to express your willingness to visit us once again. Please do let me know and it would be our pleasure to welcome you back and look after you.Warm RegardsSaneej Pottakkad

Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the same. We are also in process of commencing the renovaton soon to upgrade the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Mr. Bosycot,Greetings from The Gateway Hotel Marine Drive !At the outset I would like to thank you for your feedback on your recent stay with us.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance and I am greatly perturbed on hearing the same. Please accept my sincere apologies for the inconvenience caused.I would also like to assure you that the matter has been discussed with all concerned individuals and related development needs have been addressed to ensure such reoccurrences can be avoided.Once again we thank you for sharing your valuable thoughts and assure you our best services and attention at all times.Warm regards,Saneej Pottakkad

Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager

Dear Guest,Thank You very much for choosing to stay at The Gateway Hotel Marine Drive! and taking time to share your experiences.We are sincerely delighted that you found our hospitality par excellence. It is feedback from valued guests like you that motivates us to strive for excellence.My Team and I look forward to the pleasure of welcoming you back again.Warm Regards,Saneej Pottakkad

Dear Guest,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad

Dear Mr. Sankar,Thank you for taking the time to write your review of our property, your comments are very much valued. Our team takes their roles in our industry very sincerely and tries every day to provide that quality customer service that our guests expect.Thank you again, and we look forward to seeing you on your next trip to Ernakulam!Warm Regards,Saneej Pottakkad

Dear Mr. Krishnan,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad

Dear Mr. Joseph,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Mr. Shebu,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager

Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. Our team takes their roles in our industry very sincerely and tries every day to provide that quality customer service that our guests expect.Thank you again, and we look forward to seeing you on your next trip to Ernakulam!Warm Regards,Saneej Pottakkad

Dear Guest,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad

Dear Ms. Sarah,Thank you for choosing The Gateway Hotel Marine Drive, for your stay. Your comments will be shared with our entire team. We are delighted to know that you had a memorable experience with us. We make every effort to maintain high standards of timely and quality service delivery that Taj is known for and we are happy to note that we have been successful in achieving this during your stay.We sincerely thank you for recommending our property on Expedia and we look forward to welcome you back to The Gateway Hotel Marine Drive in the very near future. Warm Regards,Saneej Pottakkad

Dear Guest, Greetings from the Gateway Hotel, Marine Drive!It was a pleasure speaking to you. Thank you for the review for your stay with us. We are pleased to know that you enjoyed this experience and service at the hotel except for the swimming pool experience.At the Taj, we are committed to ensure that you have a holistic holiday experience and the joy that a holiday brings with the highest level of product and service being rendered across all areas. Thank you for sharing your feedback and your suggestion which is so much essential to improve on our services and offer the best .I would personally take this up with my concerned colleagues and ensure that appropriate corrective measures are taken Its been nice of you to express your willingness to visit us once again. Please do let me know and it would be our pleasure to welcome you back and look after you.Warm RegardsSaneej Pottakkad

Dear Mr. Padmanabhan,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Dharmesh CariappaGeneral Manager