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Avaliações de St Andrews Hotel and Spa

3 out of 5
St Andrews Hotel and Spa
22 Milner Avenue, St Andrews, Germiston, Gauteng

Avaliações

6,8
Nota 10 - Excelente. 16 de 73 avaliações" "
Nota 8 - Boa. 26 de 73 avaliações" "
Nota 6 - Ok. 11 de 73 avaliações" "
Nota 4 - Insatisfatória. 10 de 73 avaliações" "
Nota 2 - Terrível. 10 de 73 avaliações" "

7,8/10

Limpeza

7,4/10

Serviço e funcionários

6,6/10

Comodidades

6,8/10

Condições e instalações da propriedade

6,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

samuel

Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Not so good. Better care could be taken of the rooms - however poorly designed.
Hospedou-se por 1 diária em jan. de 2024

6/10 - Ok

Philiph

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Reception staff are useless
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jane em 28 de nov. de 2023
Good day ,Thank you for taking the time to give us your feedback ,we are sorry that your experience was bad ,we have addressed the issue with the relevant department and everything was sorted .We hope you will consider staying with us in the near future .Kind regards

8/10 - Boa

Jan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
There was no hot water in this room in the morning.
Hospedou-se por 1 diária em out. de 2023
Resposta de J em 3 de nov. de 2023
Good Day ,Thank you for your response we are sorry that there was no hot water in the room ,we have informed the responsible department and the issue have been resolved .We hope you will consider staying with us in the near future .Kind regards St Andrews Hotel and spa

8/10 - Boa

Patrick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good overall bad Internet
Hospedou-se por 6 diárias em abr. de 2023
Resposta de Jiji em 24 de abr. de 2023
Thank you for your feedback we would like to thank you for choosing us and we hope to see you again .Kind regards

10/10 - Excelente

Julio

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2023

10/10 - Excelente

Dineo

Hospedou-se por 1 diária em mar. de 2023

2/10 - Terrível

Thulani

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
When I arrived, I was shocked to discover that the room I was checked into was dirty and the bed was not made up. This was unacceptable, as cleanliness is one of the most important factors for me when choosing a hotel
Hospedou-se por 1 diária em mar. de 2023

10/10 - Excelente

Dr Jean-Pierre

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
... Soulfood ...
Tranquility at its best! Staff is impeccable 👌 Food is absolutely divine!
Hospedou-se por 2 diárias em fev. de 2023

4/10 - Insatisfatória

Thabo

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
No hot water, noisy
Hospedou-se por 1 diária em jan. de 2023

8/10 - Boa

Raymond, Smyrna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property with large rooms. Great value for money. My only negative is unreliable wi-fi in room.

2/10 - Terrível

Glen

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
The condition of the room was horrendous. The carpets were badly stained and in a terrible condition. The room did not look like it had been cleaned properly prior to my stay an example being fingerprints over anything that was glass. The bedding was also not in the best condition either and marked.
Hospedou-se por 3 diárias em dez. de 2022

2/10 - Terrível

Adegboyega

Hospedou-se por 1 diária em dez.. de 2022

2/10 - Terrível

Viajante verificado

Viagem de negócios
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disappointed.
Hospedou-se por 1 diária em out. de 2022

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disappointing
Hospedou-se por 1 diária em out. de 2022

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay away
Initial impression was very nice as Hotel on beautiful grounds but the room was disgusting , Room was filthy , Bathroom ceiling looked like it was going to collapse , Cupboards were filthy and obviously had not been cleaned for ages , There was a half eaten tub of old ice cream in the bar fridge. TV did not work , 1 towel , Hotel needs some hands on management to sort out the tardiness and pay attention to detail and get management to get involved and act interested , the rooms need some TLC
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Jiji em 1 de set. de 2022
Good day ,We would like to thank you for a sincere feedback we as the St Andrews hotel appreciate every feedback and we will try and make sure that maintenance is done thoroughly in every room .We have escalated the issue to the housekeeping and maintenance department .Thank You.

4/10 - Insatisfatória

Kristy

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Room wasnice however there were random faults in the room. One bedside lamp did not work and the other had a damaged lampshade. The plug by the fridge was literally hanging off the wall. Not safe with a toddler. Lastly we had no hot water the following morning at 08.30am when we went for a shower. Not enjoyable at all.
Hospedou-se por 1 diária em jul. de 2022

6/10 - Ok

Mats

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quite hotel with some missing services.
OK stay for three nights. Food varying from very good to tasteless. No gym and Spa not open take down the greade. Nice view form my window and very quite area is positive things
Hospedou-se por 4 diárias em jun. de 2022
Resposta de Eli em 12 de jul. de 2022
Good day , Firstly we would like to thank you for the feedback we take every feedback very seriously and we will try to resolve the issues you had with the restaurant as for the spa we are sorry we couldn't accommodate you the spa is currently under renovation . Kind regards

2/10 - Terrível

Carol

Viagem com a família
We left the property early due to safety concerns. Please be warned that safety is an issue at this property. Belongings from our safe disappeared and then were returned without adequate explanation. I would find other accommodation.
Hospedou-se por 14 diárias em abr. de 2022

8/10 - Boa

Lindsy, Witney

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 2 diárias em abr. de 2022

4/10 - Insatisfatória

Ike

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
This was a mistake, 3 story building with no elevator. Who does that? No hot water for first 24 hrs.
Hospedou-se por 5 diárias em fev. de 2022

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Quiet area and beautiful views. Checkin was easy with friendly staff. The room itself was elegant . Breakfast was delicious. On the other hand , I had to change rooms because a lot was wrong: door was not opening properly , batteries maybe . TV was not switching on , aircon giving problems, coffee station missing. I mean...🙄🙄
Hospedou-se por 1 diária em jul. de 2021

10/10 - Excelente

Viajante verificado

Hospedou-se por 3 diárias em jun. de 2021
Resposta de Jane em 4 de ago. de 2021
Good Morning Thank you for staying at our hotel we appreciate your feedback and we love to have you back at our hotel in the near future. Kind regards

2/10 - Terrível

Salim

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Firstly when we got there to check in, they said my booking was not paid for. But i paid for it the previous night with my credit card, yet they still made me show them the proof of payment. Then they gave me room 106. We went to our room and wanted to make tea but there was no kettle, only 1 cup, no milk and bottle water. And there wasnt a hairdryer or soap. We tried to call reception but the phone in the room wouldn't work so i used my cell phone and whatever items wasnt in the room, I requested for them to bring it. So they brought the stuff for us. But then we noticed the rooms were dirty as if it hasnt been maintained. There were spider webs on the bedside lamps and in the bathroom as well. From the previous time i stayed there compared to now, the standard has dropped drastically. We were so put off by the state of the room that we went home that night instead of staying for the night that we paid for.
Hospedou-se por 1 diária em abr. de 2021

10/10 - Excelente

Nelisiwe

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Enjoy my stay 5star service
Hospedou-se por 1 diária em dez.. de 2020
Resposta de Jane em 5 de jan. de 2021
Good day Thank you for choosing St Andrews a home away from home we are glad you enjoyed your stay and we look forward to having you at our hotel soon . Kind regards Reservations Jane

8/10 - Boa

Michael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very comfortable and convenient. A bit of a mix up with the check out and payment but overall a very enjoyable stay and I will certainly return.
Hospedou-se por 1 diária em dez.. de 2020
Resposta de Jane em 22 de dez. de 2020
Good day We would like to thank you for the feedback here at St Andrews hotel we strive to make sure our guest stay is memorable we have therefore addressed the check out issue with the front office manager .We look forward to having you in the near future . Happy holidays . Kind regards Jane

10/10 - Excelente

Helen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing
Hospedou-se por 1 diária em ago. de 2020
Resposta de Jane em 23 de set. de 2020
Good day Firstly we would like to thank you for choosing St Andrews hotel and spa .We appreciate your feedback and we look forward to seeing you at the hotel in the near future. Kind Regards Jane

4/10 - Insatisfatória

Shayne

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Unpleasant
Great hotel, and a sophisticated room, however they were hosting a private event on the roof top which they failed to mention. Headboards, windows and picture frames rattling, bed vibrating from the loud music which only came to a halt at 1:30... office staff not reachable on the phone provided in the room or numbers listed online at the time. A fair warning prior to check in would have been the decent thing to do, as you don’t expect booking into a luxury hotel and having it sound like a muffled club bathroom till the early hours of the morning. My stay was definitely non-relaxing. Great venue, my experience just wasn’t pleasant.
Hospedou-se por 1 diária em ago. de 2020

8/10 - Boa

DARYL

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2020
Resposta de Jane em 29 de jan. de 2020
Good Day Thank you for your feedback we really appreciate and we are glad to know that you had a wonderful stay . We hope to see you in the near future . Kind Regards Jane

10/10 - Excelente

Julia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stunning place
Exceptional.
Hospedou-se por 1 diária em set. de 2019
Resposta de Jane em 5 de set. de 2019
Good Afternoon Thank you for the positive feedback we really appreciate and we hope to having you again in the near future . Kind Regards Jane

8/10 - Boa

Guido

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
All good
One night stay for a business trip:All good, i’ve appreciated the early check-in given after an overseas flight but had problems on the world-fi speed, too slow
Hospedou-se por 1 diária em ago. de 2019
Resposta de Jane em 14 de ago. de 2019
Good Morning Thank you very much for your response we really appreciate.As for the wifi please note we are in the process of fixing it . Kind Regards Jane

8/10 - Boa

Baanetse

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em out. de 2018
Resposta de jane em 4 de dez. de 2018
thank you for your feedback

8/10 - Boa

Guido

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Large rooms
I’ve been a regular guest at st-Andrews for the last 8years (2/3 trips per year) as it’s near to the office. Plus:Executive rooms are very really large (a key point for me) and confortable, breakfast is fair, hotel is clean and staff nice. Price ( also thanks to the convenient exchange rate) is excellent. Downs: internet connection is too often slow; no elevators (but floors are usually -1, ground, +1, so not really important for me)
Hospedou-se por 3 diárias em set. de 2018
Resposta de Marc em 26 de set. de 2018
Dear Guido Thanks for your feedback and for taking the time to post it. we look forward to welcoming you back in the near future. Marc

4/10 - Insatisfatória

maximilian

Pontos negativos: Serviço e funcionários
Non per business
In hotel non funziona WiFi
Hospedou-se por 3 diárias em set. de 2018
Resposta de Marc em 19 de set. de 2018
Dear Guest, We have been experiencing issues with our Wi-Fi connectivity recently but as soon as the fibre has been installed which is imminent then this will be resolved. Thanks for your Feedback. Marc

8/10 - Boa

Thabo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Refreshing stay
Refreshing and good!
Hospedou-se por 1 diária em ago. de 2018
Resposta de Marc em 22 de ago. de 2018
Dear Thabo, Thanks for talking the time to write the review. we are happy that you enjoyed your stay with us and we look forward to welcoming you back to St Andrews.

6/10 - Ok

NAİLE

orta
Hospedou-se por 5 diárias em ago. de 2018
Resposta de Marc em 19 de set. de 2018
Thank you for your feedback regarding your stay at St Andrews Hotel.

6/10 - Ok

Minji, Seoul SK

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice property, food not so good
The property is beautiful but the dinner was expensive and not as advertized
Hospedou-se por 1 diária em jan. de 2018
Resposta de Chantelle Els em 10 de jan. de 2018
Good Day!' Thank you for your response Look forward to welcoming you back in the future Many Thanks & Kind Regards

10/10 - Excelente

ANTONIO

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice hotel
Very nice hotel with spacious rooms and excellent services. Breakfast could be improved as well as wifi speed Excellent location if you need to be on East Joburg
Hospedou-se por 3 diárias em dez. de 2017
Resposta de Chantelle Els em 10 de jan. de 2018
Good Day!' Thank you for your response Look forward to welcoming you back in the future Many Thanks & Kind Regards

6/10 - Ok

KEITH

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
NEEDS A MAINTAINANCE REVIEW
If this was a 3 star it would get v good, it was once an VERY GOOD hotel but has not been maintained, carpets stained/worn, curtains stained--even stained bed linen on the bed. The staff are helpful but clearly do not know how to set table,although menu is fine --poor breakfast selection. GOOD location and amenities are good. It appears that occupation is low and therefore budgets cut to the bone and this results in this no longer being a 5 star
Hospedou-se por 2 diárias em ago. de 2017
Good Day! Thank you for your Feedback. I will investigate this further to ensure that we can maintain a 5 Star Establishment, as that is what our goal is. Hope to receive a booking from you again in the future. Many Thanks & Kind Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Kanonbra
Mycket bra hotell, till rimligt pris. Närma till flygplats och centrum. Bra rum och vänlig personal. Good mat och bra service.
Hospedou-se por 4 diárias em ago. de 2017
Good Day! Thank you for your Feedback. Many Thanks & Kind Regards

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2017
Good Day! Thank you for your feedback Many Thanks & Kind Regards

10/10 - Excelente

Dickgov, PMB

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A serene experience.
A beautiful and well maintained hotel with lovely gardens. The hotel overlooks a lake with lots of birds. Loved the big paintings, almost everywhere to be seen. Breakfast was a treat, though the range of the supper menu could be expanded on.

6/10 - Ok

Mölndal, mölndal

Pontos positivos: Limpeza
ok hotell jburg
ganska ok

6/10 - Ok

Julian, UK

Pontos positivos: Limpeza e conforto do quarto
Boutique Hotel, convenient for golf
Disappointing compared to previous stays. Hotel was almost empty and staff seemed to have gone to sleep! Still a very nice place to stay though.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto

8/10 - Boa

Njål Armann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

4/10 - Insatisfatória

K, North America

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Definitely not 5 star
Location. This is the only reason the hotel worked for me. It is located in a quiet area, familiar to me and close to where I needed to be. At first glance the property looks great. Unfortunately, this does not follow through. The room was just ok, could benefit greatly from an upgrade. Sparse dated interiors, worn stained carpets and upholstery. Poor plumbing. No in room WiFi. Not consistent in replacing toiletries, water etc. Restaurant was hit and miss. Breakfast was on occasion a buffet. Continental breakfast consisted of cereals, fruit, cold cuts, cheese and yogurt. The food and drinks were not kept chilled or properly covered, often visited by flies. Service was practically non existent. The runners on the tables were always dirty, attracting flies. The staff tried to be helpful once asked but, it seemed they could not cope. The restaurant was never busy, especially dinner time. I can see why. I had to wait 40 minutes one evening for the menu to be printed and another 30 minutes to be served. Sad. This hotel has a lot of potential but it is just not functioning properly in any areas. The pool was empty due to a leak and the roof in the hotel was leaking. The shower faucet in one room sprayed all over the bathroom except for inside the shower. There was often no bottled still water available.

2/10 - Terrível

Christopher, Johannesburg

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay here at your own peril
We found that this hotel was anything but a signature Hotel & Spa. We are not quiet sure how it qualifies to be a 4 star hotel. The walls in reception have cracks, the furniture is scuffed and dirty, the grass outside was long and uncut, the pool was green and their were broken tiles in the restaurant. The room provided had old and very used linen. The attitude of management was unaccommodating in any way. I can honestly state that our experience was not great. I would definitely recommend giving this place a miss.

8/10 - Boa

Stephen, Wigan, UK

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A friendly home from home experience
I had experienced a frightful journey by Air France from Paris and was so tired that I could hardly stay awake as I registered at this delightful hotel. The receptionist understood and had noticed my delayed flight on the web site. She told me to get straight off to bed and have a meal whenever I woke up. The dining room staff were delightful and the food was made to order and among the best i have ever eaten. I love this place! The bedroom and bathroom were huge and well fitted out

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful grounds, attentive and courteous staff
Great for leisure, perhaps not the greatest for business. The WiFi unfortunately left much to be desired, but the attentiveness of the staff, the service provided, and the beauty of the grounds were enough for me to recommend this hotel to family and friends traveling for leisure in Johannesburg.