Upon check-in, I confirmed that the room allocated was as per my booking and that breakfast was included as per the booking confirmation. This proved to be a problem as I was informed that breakfast was not included. I showed the staff member my email confirmation - some debate ensued with a colleague and then it was decided to phone someone - I presume a supervisor. After much debate, it was suggested to phone a more senior person and after extensive further questioning, it was finally confirmed that they would honour the terms of my pre-paid reservation. Not a great start!
All drinks in the bar as well as meals in the restaurant must be paid for - "pay-as-order". I was told due to the high incidents of fraud experienced by the hotel.
The room was a comfortable size but the lighting is poor. Not enough where its required and overwhelming where not. There is no USB plug and no adaptor in the room for mobile phone or tablet charging. I had to pay R150.00 for an adaptor which was refunded when I handed it back at checkout.
I stayed three nights and used the restaurant for breakfast and dinner. Breakfast was above average; the portions of the dinner main course too big for one person! The quality of dinners varied.
All staff interactions were great - they were all really friendly and pleasant to deal with.
This was my first stay at the Royal Elephant - I travel frequently and have experienced better!
