Dear Bernard,Thank you for the wonderful review. We look forward to welcoming you back in the near future.Kind regards,Rand Club Hotel.

Dear Simon,Thank you for your review. It is unfortunate you had an awful stay because of the water situation again. As explained during your stay, there is water outages in the city which is beyond our control. We will not be taking any further bookings until the situation has been resolved. We are also working on a back up plan for the Club in case the outages continue.We do apologize for the inconvenience caused to your stay and would to offer you a free night stay in the future once the problem has been resolved.Kind regards,Rand Club Suite

Dear Damilola,Thank you for your review. Unfortunately the water situation was unexpected and was out of our control as this was a city problem which has been resolved. We gladly refunded you the full amount of 2 night stay as a gesture and to apologize for your experience. Rand Club is not a hotel. It is a private Members Club hence does not operate as a normal hotel. We reached out to inquire of your arrival time and never got a response as we wanted to be ready for you when you arrive as our reception is not a 24hr reception.It is unfortunate you had such an experience but this is not our daily experience.Kind regards,Rand Club Suites.

Dear Andre Thank you for the 10 out of rating on hotels.com. We are glad that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards, Rand Club Hotel