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Avaliações de Protea Hotel Fire & Ice by Marriott Pretoria Menlyn

4 out of 5
Protea Hotel Fire & Ice by Marriott Pretoria Menlyn
221 Garsfontein Road, Menlyn, Pretoria, Gauteng

Avaliações

8,6

Excelente

Nota 10 - Excelente. 84 de 170 avaliações" "
Nota 8 - Boa. 62 de 170 avaliações" "
Nota 6 - Ok. 13 de 170 avaliações" "
Nota 4 - Insatisfatória. 8 de 170 avaliações" "
Nota 2 - Terrível. 3 de 170 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

9,4/10

Comodidades

9,0/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Devyane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good
Too expensive for what it offers. But it’s a clean place with a nice bed.
Hospedou-se por 1 diária em mai. de 2019
Resposta de GUEST Profiler em 22 de mai. de 2019
Dear Devyane It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued GUESTS. Please note your feedback has been shared with the hotel TEAM as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn and we hope you choose to create more memories here whenever your travels bring you back to Menlyn. Kind regards, GUEST Profiler

8/10 - Boa

Mara Lucia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em fev. de 2019
Resposta de GUEST Relations Manager em 28 de mar. de 2019
Dear Mara Lucia, Thank you so much for making the time to share your experience rating in regards to your recent stay with us. It was a pleasure to have you stay with us and we hope to welcome you back in the not too distant future! Kind regards, GUEST Relations Manager

10/10 - Excelente

Maria Valeria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Maravilhosoo

10/10 - Excelente

Ilana

Hospedou-se por 1 diária em jan. de 2024
Resposta de Tshepo em 4 de fev. de 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

8/10 - Boa

Leon

Hospedou-se por 1 diária em jan. de 2024
Resposta de Tshepo em 4 de fev. de 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 - Excelente

Andile

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tshepo em 4 de fev. de 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tshepo em 4 de fev. de 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Tshepo em 4 de fev. de 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 - Excelente

g i

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Tshepo em 4 de fev. de 2024
Dear Valued GUEST, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great staff in all areas.
Hospedou-se por 11 diárias em nov.. de 2023
Resposta de Tshepo em 4 de fev. de 2024
Dear James, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that your experience with us was great! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Service

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Tshepo em 12 de nov. de 2023
Dear Valued GuestOn behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.I'm glad that you had an amazing stay with us! Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

6/10 - Ok

Tyrone

Hospedou-se por 1 diária em nov. de 2023
Resposta de Tshepo em 6 de nov. de 2023
Dear Tyrone, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

4/10 - Insatisfatória

DENILIA

Viagem com a família
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em nov. de 2023
Resposta de Tshepo em 6 de nov. de 2023
Dear Denilia, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 - Excelente

Veronica

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Tshepo em 2 de nov. de 2023
Dear Veronica,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 - Excelente

J

Hospedou-se por 2 diárias em out. de 2023
Resposta de Alisha Wessels em 25 de out. de 2023
Dear J,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us. It is always encouraging to be rated with positive results, particularly when it comes from those who matter the most – you! Your rating has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Your opinion really matters to us! We hope to welcome you again soon.Yours Sincerely,

8/10 - Boa

Eva Jacqueline, Kikuyu

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Liked the excellent service by the staff on most fronts as well as the extremely convenient location next to Menlyn mall. The security is also guaranteed with a check point as you leave the hotel. Did not like that they do not accept to post a bill in the room if not using a credit card.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Tshepo em 13 de out. de 2023
Dear Eva JacquelineOn behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We'll escalate the issue that you've brought up with the Marriott Customer Care to enable such options.Your opinion really matters to us!We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

8/10 - Boa

David

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em out. de 2023
Resposta de Tshepo em 12 de out. de 2023
Dear David, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 - Excelente

Mogeshni

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
5 Star stay
It was amazing. Friendly and smiley staff make a huge difference. Very helpful and efficient. Loved it.
Hospedou-se por 1 diária em set. de 2023
Resposta de Tshepo em 6 de out. de 2023
Dear Mogeshni,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 - Excelente

Nozipho

Hospedou-se por 1 diária em set. de 2023
Resposta de Tshepo em 6 de out. de 2023
Dear Nozipho,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 - Excelente

Melusi

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Great service from the staff and a relaxing environment
Hospedou-se por 1 diária em ago. de 2023
Resposta de Tshepo em 1 de set. de 2023
Dear Melusi, On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

8/10 - Boa

SeoYeon, Marietta

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very close to the mall, safe, and parking was easy to use. The room included breakfast buffet which was very nice and many options to choose from. The pool area became like club with DJ in the evening time, but you won’t hear them in the room. Overall it was good.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Tshepo em 2 de ago. de 2023
Dear SeoYeon,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 - Excelente

Maselulu

Hospedou-se por 1 diária em jul. de 2023
Resposta de Tshepo em 2 de ago. de 2023
Dear Maselulu,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 - Excelente

Palesa

Hospedou-se por 1 diária em jul. de 2023
Resposta de Tshepo em 2 de ago. de 2023
Dear Palesa,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

8/10 - Boa

Sandro

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very good stay
Room clean and confortable Breakfast and restaurant are very good. Staff very kind Iìll be back for sure
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Tshepo em 29 de jul. de 2023
Dear Sandro,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

4/10 - Insatisfatória

Sloan

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Never in my life have I experienced a dirty bathroom in a Marriott brand hotel! EVER. The property was beautiful but my room was NASTY! There was dried, crusted stains on the bathroom sink and dried dark matter around the rim of the toilet. It was late when I got in and I was exhausted and didn’t feel like changing rooms SO I CLEANED THE ROOM MYSELF. I informed the front desk the next morning but was not offered a discount of any kind. I feel that I should’ve been compensated for that. I paid over $100 US for that room in South Africa! Doesn’t feel good leaving there and not feeling like I got my money’s worth.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Tshepo em 29 de jul. de 2023
Dear Sloan,We recognize your time is valuable and appreciate the feedback you have provided.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.In order to better uphold our commitment to deliver exceptional service to every GUEST, I have shared your feedback with the Front Office & Housekeeping. We will work to improve our arrival experience and do our very best to assist with a clean & unstained room. I do apologies that the room was not according to our normal standard.I hope you choose to stay with us again when your travels bring you back to the area.Yours Sincerely,Tshepo MothibeliDuty ManagerProtea Hotel Fire & Ice! by Marriott Pretoria Menlyn

10/10 - Excelente

M L

Hospedou-se por 1 diária em jun. de 2023
Resposta de Tshepo em 29 de jul. de 2023
Dear Valued GUEST,On behalf of the entire Hotel TEAM, I want to thank you for rating our service during your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire TEAM as a way of celebrating the great Guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Tshepo MothibeliDuty ManagerGUEST Services

10/10 - Excelente

BONGAI

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2023

8/10 - Boa

SANJAY

Hospedou-se por 1 diária em abr. de 2023

10/10 - Excelente

Given

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2023

10/10 - Excelente

Line

Hospedou-se por 1 diária em abr. de 2023

8/10 - Boa

Hooshang

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Room was very small.
Hospedou-se por 2 diárias em abr. de 2023

10/10 - Excelente

W

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2023

4/10 - Insatisfatória

Stacie, Washington

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
I was very disappointed with this hotel. I paid a higher corporate rate which was supposed to include shuttle service to my training site and the shuttle was unreliable. The food was terrible and the rooms were extremely dark. I ended my 14 day stay early and moved to a different hotel. The Protea did not meet my typical Marriott expectations.
Hospedou-se por 13 diárias em mar. de 2023

10/10 - Excelente

Rainer

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
insgesamt sehr gut
Hospedou-se por 1 diária em fev. de 2023

10/10 - Excelente

Deshnee

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Friendly and efficient
Great location, good service and restaurant was great
Hospedou-se por 1 diária em nov. de 2022

10/10 - Excelente

Frans, LINCOLN PARK

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great breakfast
Hospedou-se por 1 diária em nov. de 2022

10/10 - Excelente

Janique

Hospedou-se por 2 diárias em nov.. de 2022

10/10 - Excelente

Cilliers

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2022

10/10 - Excelente

Sumaya

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

Bryan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay in a great location.
Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

Frederick

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was an over night business trip, very comfortable.
Hospedou-se por 1 diária em jul. de 2022

10/10 - Excelente

CG Buitendag

Hospedou-se por 1 diária em jul. de 2022

8/10 - Boa

Prashini

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2022

8/10 - Boa

Michael

Hospedou-se por 1 diária em fev. de 2022

8/10 - Boa

Prudence

Pontos positivos: Serviço e funcionários
Location is everything!
The service was good. But the rooms are not sound proof. people walking & Talking in the passage almost feels like someone is right into your room, that was a bit unnerving. I guess that is a structural issue that cannot easily be resolved. The food was amazing! I just loved the proximity to Menlyn shopping center and to summit bar next door.
Hospedou-se por 1 diária em dez.. de 2021

8/10 - Boa

Nozipho

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021

10/10 - Excelente

Aubrey

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesome Experience All the time!
Always a pleaure staying at Fire and ice Menlyn. Very professional and friendly staff.
Hospedou-se por 1 diária em set. de 2021

10/10 - Excelente

Nomvula

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Positive advice
It was amazing and truly enjoyable, In terms of cleanliness, Carpets and material couches need to be washed they are too dirty and risky especially in this time of COVID-19
Hospedou-se por 1 diária em set. de 2021

10/10 - Excelente

Cecile

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It is a lovely hotel.
Hospedou-se por 1 diária em set. de 2021

8/10 - Boa

Arie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable city hotel next to Menlyn mall
Large comfortable bed, very big for city hotel standards. Check in was fast and efficient, and portiers were very attentive. However, the loud interior decorating was definitely not to our taste and the in-room dining Caesar salad was not tasty. The breakfast selection was varied. Waiters were fast and attentive. The milkshakes, which we ordered after reading some reviews, lived up to the fame! All in all a comfortable city hotel.
Hospedou-se por 1 diária em jun. de 2021