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Avaliações de Fairmont Jakarta

5 out of 5
Fairmont Jakarta
Jl. Asia Afrika No.8, Gelora Bung Karno, Jakarta, Jakarta

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 181 de 254 avaliações" "
Nota 8 - Boa. 54 de 254 avaliações" "
Nota 6 - Ok. 10 de 254 avaliações" "
Nota 4 - Insatisfatória. 4 de 254 avaliações" "
Nota 2 - Terrível. 5 de 254 avaliações" "

9,6/10

Limpeza

9,2/10

Serviço e funcionários

9,6/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Andree

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Parfait
Hospedou-se por 1 diária em abr. de 2024

4/10 - Insatisfatória

Wocky, tucson

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything great !
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Jason

Hospedou-se por 4 diárias em mar. de 2024

10/10 - Excelente

Vladimir

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Dinda Dinanty em 22 de fev. de 2024
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

8/10 - Boa

Michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Spacious and convenient.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Dinda Dinanty em 22 de fev. de 2024
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 - Excelente

Savoy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is my second stay at The Fairmont and fortunately they've mantained their high quality of service. Our room was spacious and in excellent condition. The staff are warm and polite without being intrusive. Breakfast buffet has a vgood choice of local and international dishes. Just a tip tho, be patient at the reception desk. Some guests take a v long time to check-in or out. When they are busy you may wait awhile. Jakarta Fairmont is a luxury hotel in a nice neighborhood. Highly recommended.
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Dinda Dinanty em 22 de fev. de 2024
Dear Savoy,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your second stay at Fairmont and that we were able to maintain our high standards of service for you. It's wonderful to know that your room was spacious and well-maintained, and that our staff provided warm and polite service throughout your stay.We appreciate your tip regarding the reception desk, and we apologize for any inconvenience caused by wait times during check-in or check-out. Rest assured, we continuously strive to improve our efficiency to ensure a seamless experience for all our guests.We're delighted that you found our breakfast buffet to offer a variety of delicious local and international dishes, and we're glad you enjoyed our luxury hotel's neighborhood in Jakarta.Thank you for highly recommending Fairmont Jakarta. We look forward to welcoming you back for another exceptional stay in the future!Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 - Excelente

james

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Dinda Dinanty em 22 de fev. de 2024
Dear James,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 - Excelente

roland

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Top notch property and staff
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Sun Min

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em nov.. de 2023

10/10 - Excelente

Sang don

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very kind
Hospedou-se por 4 diárias em nov.. de 2023

10/10 - Excelente

hiroaki

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023

10/10 - Excelente

Michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A quiet and convenient location to many restaurants and two shopping malls…
Hospedou-se por 4 diárias em nov.. de 2023

10/10 - Excelente

Takayuki

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
とてもお気に入りのホテルです。 久々の宿泊ですが、スタッフの対応、食事を含めていつも満足しています。
Hospedou-se por 5 diárias em out. de 2023

10/10 - Excelente

Lai Teck

Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Rika

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
とても綺麗で落ち着きのあるホテル。 不満な点はありません。大満足です。
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Dr. Mohd Noor Akmal, Banting

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything is top notch
Hospedou-se por 4 diárias em set. de 2023
Resposta de Dinda Dinanty em 28 de set. de 2023
Dear Dr. Mohd Noor Akmal,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Glenn, Tarzana

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is my second time to stay at Fairmont Jakarta and, as usual, I was not disappointed. The rooms are big and drinking water is aplenty. The staff is courteous and polite. The hotel is connected to the Plaza Senayan mall where shops and restaurants are many. Cross the street and Senayan City mall is another place with more shops and restaurants.
Hospedou-se por 6 diárias em set. de 2023
Resposta de Dinda Dinanty em 28 de set. de 2023
Dear Glenn,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

6/10 - Ok

Bima, Jakarta

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em ago. de 2023
Resposta de Dinda Dinanty em 28 de set. de 2023
Dear Bima,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

2/10 - Terrível

Bima, Jakarta

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jul. de 2023
Resposta de Dinda F. Dinanty em 12 de jul. de 2023
Dear Bima,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Michael

Viagem de negócios
Best location - quiet and convenient!
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Dinda F. Dinanty em 3 de jul. de 2023
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Michael

Hospedou-se por 6 diárias em jun. de 2023
Resposta de Dinda F. Dinanty em 12 de jul. de 2023
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

8/10 - Boa

Jenny

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Location
Location is very convenient for shopping and restaurants in Plaza Senayan.
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Dinda F. Dinanty em 3 de jul. de 2023
Dear Jenny,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Exceptional Business Trip
I wanted to take a moment to express my utmost satisfaction and appreciation for the exceptional experience I had during my recent stay at your hotel. From the moment I walked through the doors, I was greeted with warmth and professionalism, setting the tone for a truly remarkable stay. I had a fantastic stay at Fairmont Jakarta. The staff was friendly, the room was comfortable, and the service was impeccable. I highly recommend it!
Hospedou-se por 10 diárias em mai. de 2023
Resposta de Dinda F. Dinanty em 10 de jun. de 2023
Dear Valued Guest,Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta.It warms our heart to know that your visit was an enjoyable one and that you were happy with the hospitality we have delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Michael

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Amazing clean hotel
Hospedou-se por 6 diárias em mai. de 2023
Resposta de Dinda F. Dinanty em 10 de jun. de 2023
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Huh

Hospedou-se por 2 diárias em mai. de 2023
Resposta de Dinda F. Dinanty em 3 de jul. de 2023
Dear Huh,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Kye

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Situated in a decent location. Nightlife.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Dinda F. Dinanty em 10 de jun. de 2023
Dear Kye,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
Super late check in
This is the second time I stayed in this hotel. And in both times we have to wait until 4pm to get our room. Extra bed was said to be sold out when I check in before 1 pm. And yes, 3 hrs waiting is no joke. If you need to rest early dont choose this hotel. There are plenty other hotels.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Dinda F. Dinanty em 14 de mar. de 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.I have shared your concerns in regards to the timeliness of our room as well as the extra bed availability to related departments for further follow upWe appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Da Hsuan

Hospedou-se por 1 diária em fev. de 2023
Resposta de Dinda F. Dinanty em 8 de mar. de 2023
Dear Da Hsuan,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

2/10 - Terrível

Aydar

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em fev. de 2023
Resposta de Dinda F. Dinanty em 8 de mar. de 2023
Dear Aydar,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Ricky

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent stay
Very attentive and friendly staff. Everything was excellent.
Hospedou-se por 3 diárias em jan. de 2023
Resposta de Dinda F. Dinanty em 2 de fev. de 2023
Dear Ricky,Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta.It warms our heart to know that your visit was an enjoyable one and that you were happy with the hospitality we have delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

6/10 - Ok

Elrando

Hospedou-se por 1 diária em dez.. de 2022
Resposta de Dinda F. Dinanty em 9 de jan. de 2023
Dear Elrando,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing stay. Staff were friendly and helpful, great selection at buffet breakfast
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Dinda F. Dinanty em 24 de nov. de 2022
Dear Valued Guest,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A nice one but kind of old, with a very limited choice for breakfast items…
Hospedou-se por 3 diárias em nov.. de 2022
Resposta de Dinda F. Dinanty em 24 de nov. de 2022
Dear Michael,Thank you for taking the time to write your kind evaluation following your stay at Fairmont Jakarta.We appreciate you for sharing your constructive feedback in regards to our Hotel facilities as well as choices for breakfast items. Rest assured that it will be shared to the management and respective departments. We believe that your feedback will be a great source of encouragement for all of our staffs to always strive towards excellence. Nevertheless, we are delighted to learn that you still find your stay to be enjoyable.Once again, thank you for giving us the unique opportunity to see ourselves through your eyes. Hopefully your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Elisa

Hospedou-se por 1 diária em out. de 2022
Resposta de Dinda F. Dinanty em 21 de out. de 2022
Dear Elisa,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Marco

Hospedou-se por 3 diárias em out. de 2022

10/10 - Excelente

Yolanda, Kailua-Kona

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful staff, hotel everything superb
Hospedou-se por 2 diárias em set. de 2022
Resposta de Dinda F. Dinanty em 27 de set. de 2022
Dear Yolanda,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Matthew

Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

KEONYOUNG

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2022
Resposta de Dinda F. Dinanty em 27 de set. de 2022
Dear KEONYOUNG,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

4/10 - Insatisfatória

Maxime-Herve

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
Très décevant qualité prix
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Dinda F. Dinanty em 2 de set. de 2022
Dear Maxime-Herve,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations especially due to the disappointing value for money on your previous stay. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

Anna

Hospedou-se por 2 diárias em ago. de 2022
Resposta de Dinda F. Dinanty em 2 de set. de 2022
Dear Anna,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

AGNES, Petaling Jaya

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Located in Senayan ideal location for business travelers, the hotel is clean and provides great hospitality.The hotel duty manager Adrian is very helpful and follow through matters.The staffs were very helpful.
 Overall experience was awesome. I'll return to this hotel again during my next business visit knowing that they are efficient and meet my requirements.
Hospedou-se por 4 diárias em jul. de 2022
Resposta de Dinda F. Dinanty em 2 de set. de 2022
Dear AGNES,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

JUNKOO

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
컨시어즈가 정말 친절해요
Hospedou-se por 4 diárias em jul. de 2022
Resposta de Dinda F. Dinanty em 2 de set. de 2022
Dear JUNKOO,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel especially due to the service our concierge team has delivered.Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

JOSE RAMON

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed an extended stay at the Fairmont very recently to watch our son’s team compete at the ASEAN Football competition. Loved everything about the hotel. The premises were clean, food was excellent in all the outlets including room service and the staff, accommodating. Location was right across one of the stadiums used for the games. Will stay here again should I return to Jakarta.
Hospedou-se por 6 diárias em jun. de 2022
Resposta de Dinda F. Dinanty em 2 de set. de 2022
Dear JOSE RAMON,Thank you for taking the time to share your splendid feedback in regard to your stay at Fairmont Jakarta.It warms our hearts to know that your visit was an enjoyable one and that you were happy with the hospitality we delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

muhammad

Hospedou-se por 1 diária em jun. de 2022

6/10 - Ok

rimi

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2022
Resposta de Dinda F. Dinanty em 16 de ago. de 2022
Dear rimi, Thank you for taking the time to tell us about your experience at Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. Dinanty Guest Experience and Loyalty Manager Fairmont Jakarta

10/10 - Excelente

PARK

Hospedou-se por 1 diária em mar. de 2022
Resposta de Dinda F. Dinanty em 16 de abr. de 2022
Dear PARK, Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta. It warms our heart to know that your visit was an enjoyable one and that you were happy with the service we have delivered. Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again! Sincerely, Dinda F. Dinanty Guest Relations and Loyalty Manager Fairmont Jakarta

8/10 - Boa

Shawn

Hospedou-se por 1 diária em mar. de 2022

10/10 - Excelente

Fahad

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2022
Resposta de Dinda F. Dinanty em 21 de fev. de 2022
Dear Fahad, Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta. It warms our heart to know that your visit was an enjoyable one and that you were happy with the service we have delivered. Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again! Sincerely, Dinda F. Dinanty Guest Relations and Loyalty Manager Fairmont Jakarta

8/10 - Boa

Masako

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
立地が良くお部屋もとても綺麗で、窓からの景色も良かったです。 ただ、チェックインの時間を過ぎてもお部屋の準備ができておらず、違うタイプの部屋になってしまいました。また、チェックイン時に朝食の案内が何もなかったため、朝食付きだったかどうか不安になってしまいました。
Hospedou-se por 1 diária em jan. de 2022
Resposta de Dinda F. Dinanty em 21 de fev. de 2022
Dear Masako, Thank you for taking the time to write your kind evaluation following your stay at Fairmont Jakarta. We appreciate you for sharing your constructive feedback in regards to our room readiness, along with the misinformation upon the arrival process. Rest assured that it will be shared with the management and respective departments. We believe that your feedback will be a great source of encouragement for all of our staff to always strive towards excellence. Nevertheless, we are delighted to learn that you still find your stay to be enjoyable and you were happy with our Hotel's view. Once again, thank you for giving us the unique opportunity to see ourselves through your eyes. Hopefully, your next visit is just around the corner, see you again! Sincerely, Dinda F. Dinanty Guest Relations and Loyalty Manager Fairmont Jakarta