Fachada da propriedade

Avaliações de Clarks Amer

5 out of 5
Clarks Amer
Jawahar Lal Nehru Marg, Jaipur, Rajasthan

Avaliações

6,6
Nota 10 - Excelente. 17 de 73 avaliações" "
Nota 8 - Boa. 19 de 73 avaliações" "
Nota 6 - Ok. 13 de 73 avaliações" "
Nota 4 - Insatisfatória. 13 de 73 avaliações" "
Nota 2 - Terrível. 11 de 73 avaliações" "

7,0/10

Limpeza

6,6/10

Serviço e funcionários

7,6/10

Comodidades

6,4/10

Condições e instalações da propriedade

5,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Ashish

Hospedou-se por 5 diárias em dez. de 2023
Resposta de Vivek Dubey em 24 de dez. de 2023
Dear Mr. Ashish,Greetings from Clarks Amery Jaipur!Thank you for your feedback and choosing Clarks Amer as your valued choice. I am glad to know that you overall liked the stay and found our team hospitable.Please accept my sincere thanks for your five-star rating which always motivate our team to serve our guest in best possible manner to have wonderful hospitality experience with us.At Clarks Amer, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We do hope you will recommend us to your friends and associates and look forward to the pleasure of welcoming you back soon.Warm RegardsVivek Dubey

2/10 - Terrível

Ishan

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Vivek Dubey em 17 de nov. de 2023
Dear Mr. Ishan, Greetings from Clarks Amer Jaipur! Thank you for sharing your experience during your recent stay at Clarks Amer Jaipur. Please accept my sincere apologies for the inconvenience you faced during the stay. Further request you to treat this experience as an isolated one and not our routine way of service standard.We value your patronage and request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. Assuring you of our best attention at all times. Warm Regards

10/10 - Excelente

Chand

Hospedou-se por 1 diária em ago. de 2023
Resposta de Vivek Dubey em 29 de ago. de 2023
Dear Mr. Chand,Greetings from Clarks Amery Jaipur!Thank you for your feedback and choosing Clarks Amer as your valued choice. I am glad to know that you overall liked the stay and our hospitality.Please accept my sincere thanks for your feedback which always motivate our team to serve our guest in best possible manner to have wonderful hospitality experience with us.At Clarks Amer, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We do hope you will recommend us to your friends and associates and look forward to the pleasure of welcoming you back soon.Warm Regards

2/10 - Terrível

Vikas

Hospedou-se por 1 diária em jul. de 2023
Resposta de Vivek Dubey em 30 de jul. de 2023
Dear Mr. Kumar,Greetings from Clarks Amer Jaipur!Thank you for sharing your experience during your recent stay at Clarks Amer Jaipur.Please accept my sincere apologies for the inconvenience you faced during the stay. As informed, the experience you had indeed regrettable, but our efforts are always on to work on area’s where we can improve. Further request you to treat this experience as an isolated one and not our routine way of service standard.We value your patronage and request you to kindly give us an opportunity to "make amends" and re-establish credibility with you.Assuring you of our best attention at all times.Warm Regards

6/10 - Ok

Kartik

Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay elsewhere
Was not clean, check-in was a nightmare, check out was a nightmare.. would not come again.
Hospedou-se por 3 diárias em nov.. de 2022
Resposta de Hotel Manager em 19 de nov. de 2022
Dear Guest, Greetings from Clarks Amer Jaipur! Thank you for sharing your experience during your recent stay at Clarks Amer Jaipur. We apologies to found our service and product not up to your satisfaction. Further request you to treat this experience as an isolated one and not our routine way of service standards. We value your patronage and request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. Assuring you of our best attention at all times. Regards.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em nov. de 2021

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Very dirty place
Very dirty hotel ....my first visit to 5 star hotel .. I was surprised to see how dirty property..
Curtains look dirty
Ripped garage box
Dirty steps before checkin
Dirty pillow
Hospedou-se por 1 diária em mar. de 2021
Resposta de HOTEL MANAGER em 9 de set. de 2021
Dear Guest, It was a pleasure to have you stay with us during your visit in Hotel Clarks Amer, Jaipur and we sincerely appreciate your time and review. We apologies to found our service and product not up to your satisfaction. We are committed to providing our guests with the highest quality of service which keeps us motivated and helps us in serving our best. Looking forward your next visit with us. Thank you for your recognition.

2/10 - Terrível

Rakesh

Viagem com a família
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
The rooms are substandard. It should not be rated 5 Star. It is misleading. The washrooms are equally disastrous. Very bad. They do not even have proper cutlery and serve in plastic plates and glasses.
Hospedou-se por 1 diária em mar. de 2021
Resposta de HOTEL MANAGER em 9 de set. de 2021
Dear Guest, It was a pleasure to have you stay with us during your visit in Hotel Clarks Amer, Jaipur and we sincerely appreciate your time and review. We apologies to found our service and product not up to your satisfaction. We are committed to providing our guests with the highest quality of service which keeps us motivated and helps us in serving our best. Looking forward your next visit with us. Thank you for your recognition.

6/10 - Ok

Anil

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Not satisfactory
Bed condition is not good, doing much sound, bed hight is very low, tv of room 808 is not having essential entertainment channel & there is no tv guide of channels was available in the room. To many mosquitos in the room 808 and house keeping not leased bother to do hit spray, only provided good night rippler after to much follow up. Length of jet spray is short of commod. Water pressure in bath tub is very low in 808 room. Hotel provided call centre mobile numbers on website is pathetic, one is continuously switched off & another is no answer. No landline number of hotel is on website.
Hospedou-se por 1 diária em set. de 2020
Resposta de HOTEL MANAGER em 9 de set. de 2021
Dear Guest, It was a pleasure to have you stay with us during your visit in Hotel Clarks Amer, Jaipur and we sincerely appreciate your time and review. We apologies to found our service and product not up to your satisfaction. We are committed to providing our guests with the highest quality of service which keeps us motivated and helps us in serving our best. Looking forward your next visit with us. Thank you for your recognition.

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The club room on the 5th floor are nicer, try to ask for those. The breakfast had plenty of choices including an amazing dosa station. The staff are attentive and courteous. I would recommend staying here if you are in Jaipur.
Hospedou-se por 1 diária em fev. de 2020
Resposta de Hotel Manager em 9 de set. de 2021
Dear Guest, It was a pleasure to have you stay with us during your visit in Hotel Clarks Amer, Jaipur and we sincerely appreciate your time and review. We are committed to providing our guests with the highest quality of service which keeps us motivated and helps us in serving our best. Looking forward your next visit with us. Thank you for your recognition.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2020
Resposta de Hotel Manager em 9 de set. de 2021
Dear Guest, It was a pleasure to have you stay with us during your visit in Hotel Clarks Amer, Jaipur and we sincerely appreciate your time and review. We are committed to providing our guests with the highest quality of service which keeps us motivated and helps us in serving our best. Looking forward your next visit with us. Thank you for your recognition.

2/10 - Terrível

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Although classified as a. 4 or 5 star property, nothing at this property matches those standards, including service, ambience, facilities and rooms. I would not recommend this hotel to anyone looking for an experience of that standard. My experience was so terrible that I checked out mid trip and moved into another hotel.
Hospedou-se por 3 diárias em jan. de 2020
Resposta de HOTEL MANAGER em 9 de set. de 2021
Dear Guest, It was a pleasure to have you stay with us during your visit in Hotel Clarks Amer, Jaipur and we sincerely appreciate your time and review. We apologies to found our service and product not up to your satisfaction. We are committed to providing our guests with the highest quality of service which keeps us motivated and helps us in serving our best. Looking forward your next visit with us. Thank you for your recognition.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bar最高!
最上階のBarは、最高でした!!
Hospedou-se por 5 diárias em abr. de 2019
Resposta de HOTEL MANAGER em 9 de set. de 2021
Dear Guest, It was a pleasure to have you stay with us during your visit in Hotel Clarks Amer, Jaipur L and we sincerely appreciate your time and review. We are committed to providing our guests with the highest quality of service which keeps us motivated and helps us in serving our best. Looking forward your next visit with us. Thank you for your recognition.

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a good and comfortable stay . Aminities were good cooperative staff in room service round the clock menue all the items were not served .
Hospedou-se por 3 diárias em abr. de 2019
Resposta de Duty Manager em 13 de abr. de 2019
Dear Guest, Greetings from Hotel Clarks Amer, Jaipur! At the outset, we would like to thank you for your detailed feedback. Thank you for your kind words of appreciation and encouragement. We are truly grateful for the wonderful things you have said about the hotel, teams and the services provided. Your kind words on the hospitality, service, restaurants and ambience has been noted and communicated to the team. It is only your valuable comments and suggestions that help us in our continuous endeavour to make improvements. We hope you will plan to stay with us again and enjoy our exquisite range of food and beverage options along with the other recreational facilities in the hotel. We thank you for your kind recommendation and look forward to welcoming you again. Warm Regards Duty Manager

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Well located hotel. Efficient and professional front desk staff. Room maintenance needs improvement.
Hospedou-se por 2 diárias em jan. de 2019
Resposta de Duty Manager em 19 de fev. de 2019
Dear Guest, Greetings from Hotel Clarks Amer, Jaipur! At the outset, we would like to thank you for your detailed feedback. Thank you for your kind words of appreciation and encouragement. We are truly grateful for the wonderful things you have said about the hotel, teams and the services provided. Your kind words on the hospitality, service, restaurants and ambience has been noted and communicated to the team. It is only your valuable comments and suggestions that help us in our continuous endeavour to make improvements. We hope you will plan to stay with us again and enjoy our exquisite range of food and beverage options along with the other recreational facilities in the hotel. We thank you for your kind recommendation and look forward to welcoming you again. Warm Regards Duty Manager

8/10 - Boa

Harvindar

Pontos positivos: Serviço e funcionários
Hospedou-se por 3 diárias em dez. de 2018
Resposta de Anushree em 13 de dez. de 2018
Dear Guest, Greetings from Hotel Clarks Amer, Jaipur! At the outset, we would like to thank you for your feedback. Thank you for rating us. We would be grateful if you could share your review with us in detail on vp.gm@clarksamer.com We hope you will plan to stay with us again and enjoy our exquisite range of food and beverage options along with the other recreational facilities in the hotel. We thank you for your kind recommendation and look forward to welcoming you again.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2018
Resposta de Manager em 12 de nov. de 2018
Dear Guest, Greetings from Hotel Clarks Amer, Jaipur! At the outset, we would like to thank you for your feedback. Thank you for rating us. We would be grateful if you could share your review with us in detail on vp.gm@clarksamer.com We hope you will plan to stay with us again and enjoy our exquisite range of food and beverage options along with the other recreational facilities in the hotel. We thank you for your kind recommendation and look forward to welcoming you again. Warm Regards Duty Manager

8/10 - Boa

Pete, Manchester UK

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good modern hotel
Modern well equipped hotel, with friendly and helpful staff.
Hospedou-se por 5 diárias em jul. de 2018
Resposta de Anushree em 30 de jul. de 2018
Dear Mr. Pete Greetings from Hotel Clarks Amer, Jaipur! At the outset, we would like to thank you for your detailed feedback. Thank you for your kind words of appreciation and encouragement. We are truly grateful for the wonderful things you have said about the hotel, teams and the services provided. Your kind words on the hospitality, service, restaurants and ambience has been noted and communicated to the team. It is only your valuable comments and suggestions that help us in our continuous endeavour to make improvements. We hope you will plan to stay with us again and enjoy our exquisite range of food and beverage options along with the other recreational facilities in the hotel. We thank you for your kind recommendation and look forward to welcoming you again. Warm Regards Anushree

2/10 - Terrível

Bhupesh

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Scammer
Didn't stay at clerk because i did not like was told i will get refund from hotels.com but when hotels.com contacted them they refused to refund my money.Please avoid it at all.
Hospedou-se por 1 diária em set. de 2017
Resposta de Anushree em 31 de jul. de 2018
Dear Mr. Bhupesh At the outset, we would like to thank you for your detailed feedback. Please accept my sincere apologies for the inconvenience caused to you. We fully empathize with the situation you mentioned and we are truly sorry to have let you down. It is our commitment to make sure that every guest experience is an enjoyable one and we sincerely apologize that we failed you on this occasion. Rest assured that your feedback has been taken very seriously and shared with the respective teams to ensure the right measures are in place to prevent this from happening again. We would love for an opportunity to welcome you back whenever your travels bring you back to Jaipur. Warm Regards Anushree

8/10 - Boa

TOKURA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
満足です
良かったですがチェックインの時に欧米人観光客がカウンターを占領してWiFiの設定をスタッフにさせていたためなかなかチェックインが出来なかった、20~30人です。
Resposta de Anushree em 31 de jul. de 2018
Dear Guest, At the outset, we would like to thank you for your detailed feedback. Please accept my sincere apologies for the inconvenience caused to you. We fully empathize with the situation you mentioned and we are truly sorry to have let you down. It is our commitment to make sure that every guest experience is an enjoyable one and we sincerely apologize that we failed you on this occasion. Rest assured that your feedback has been taken very seriously and shared with the respective teams to ensure the right measures are in place to prevent this from happening again. We would love for an opportunity to welcome you back whenever your travels bring you back to Jaipur. Warm Regards Anushree

4/10 - Insatisfatória

Vidya Sagar

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Good for an emergency and medium budget
Several things upset us. One was the the minibar was totally empty. Later I was told that they fill it only if we ask. Another was that there was no single stitch of paper in the room that told us of the services or the in-room service menu or the phone numbers. I had to go down to ask for the menu. The food that I ordered, soup, salad and ham sandwich were not befitting such a hotel. Then most importantly, the windows were not sound proof and we were disturbed well beyond midnight by the music that was being played downstairs. The buffet breakfast was very mediocre The best part was that the people at the reception and others were most friendly and the location close to airport and town was convenient. Given that, I think that this has every chance of becoming a great hotel if they look into the negatives that I have mentioned.
Hospedou-se por 1 diária em jan. de 2018
Resposta de Anushree em 31 de jul. de 2018
Dear Guest, At the outset, we would like to thank you for your detailed feedback. Please accept my sincere apologies for the inconvenience caused to you. We fully empathize with the situation you mentioned and we are truly sorry to have let you down. It is our commitment to make sure that every guest experience is an enjoyable one and we sincerely apologize that we failed you on this occasion. Rest assured that your feedback has been taken very seriously and shared with the respective teams to ensure the right measures are in place to prevent this from happening again. We would love for an opportunity to welcome you back whenever your travels bring you back to Jaipur. Warm Regards Anushree

4/10 - Insatisfatória

Gobinder

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
3 Star property at 5 Star price
The carpet was very dirty and there was a small cockroach in our toilet. For 5 star the room was like 3 star.
Resposta de Anushree em 31 de jul. de 2018
Dear Mr. Gobinder At the outset, we would like to thank you for your detailed feedback. Please accept my sincere apologies for the inconvenience caused to you. We fully empathize with the situation you mentioned and we are truly sorry to have let you down. It is our commitment to make sure that every guest experience is an enjoyable one and we sincerely apologize that we failed you on this occasion. Rest assured that your feedback has been taken very seriously and shared with the respective teams to ensure the right measures are in place to prevent this from happening again. We would love for an opportunity to welcome you back whenever your travels bring you back to Jaipur. Warm Regards Anushree

10/10 - Excelente

Maya

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice
It's good ad comfortable to high fy people
Hospedou-se por 1 diária em ago. de 2017
Resposta de Anushree em 31 de jul. de 2018
Dear Ms. Maya Greetings from Hotel Clarks Amer, Jaipur! At the outset, we would like to thank you for your detailed feedback. Thank you for your kind words of appreciation and encouragement. We are truly grateful for the wonderful things you have said about the hotel, teams and the services provided. Your kind words on the hospitality, service, restaurants and ambience has been noted and communicated to the team. It is only your valuable comments and suggestions that help us in our continuous endeavour to make improvements. We hope you will plan to stay with us again and enjoy our exquisite range of food and beverage options along with the other recreational facilities in the hotel. We thank you for your kind recommendation and look forward to welcoming you again. Warm Regards Anushree

10/10 - Excelente

george, Toronto, Ontario

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Mainly used for pompous weddings
Too expensive for the 3-star rooms, somewhat compensated by the spacious, well-manicured lawns and pool. The cafeteria is all-Indian cuisine, over-priced/spiced, and the other restaurant (Zoolocruise) is extremely expensive with no Western-style food. The staff is extremely helpful and courteous. Don't try to walk anywhere outside the premises as you will be accosted immediately by extremely aggressive Tuk-Tuk drivers, as well as strong Outhouse-fragrances.
Resposta de Anushree em 31 de jul. de 2018
Dear Mr. George Greetings from Hotel Clarks Amer, Jaipur! At the outset, we would like to thank you for your detailed feedback. Thank you for your kind words of appreciation and encouragement. We are truly grateful for the wonderful things you have said about the hotel, teams and the services provided. Your kind words on the hospitality, service, restaurants and ambience has been noted and communicated to the team. It is only your valuable comments and suggestions that help us in our continuous endeavour to make improvements. We hope you will plan to stay with us again and enjoy our exquisite range of food and beverage options along with the other recreational facilities in the hotel. We thank you for your kind recommendation and look forward to welcoming you again. Warm Regards Anushree

2/10 - Terrível

R, Boston

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Avoid - needs major renovations.
Terrible service. Untrained, unprofessional but polite staff.
Resposta de Anushree em 31 de jul. de 2018
Dear Guest, At the outset, we would like to thank you for your detailed feedback. Please accept my sincere apologies for the inconvenience caused to you. We fully empathize with the situation you mentioned and we are truly sorry to have let you down. It is our commitment to make sure that every guest experience is an enjoyable one and we sincerely apologize that we failed you on this occasion. Rest assured that your feedback has been taken very seriously and shared with the respective teams to ensure the right measures are in place to prevent this from happening again. We would love for an opportunity to welcome you back whenever your travels bring you back to Jaipur. Warm Regards Anushree

6/10 - Ok

pradumna

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
the property is old and needs refurbishing toilets are in bad shape...they don't even bother to offer a complementary drop off to the airport which is at a distance of 1 km

4/10 - Insatisfatória

Subin

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
This is an OK place for the business traveller like me, who knows he's gonna just be getting back totally bushed at the end of a long tiring day and just crash out. If there's any expectation from a standard of service or trappings of comfort for a relaxed stay, you're best advised to avoid this place by a mile. A dump with a comfy bed at best. In summary, terribly mediocre breakfast buffet, pathetic amenities, awful service. To be fair though, it's priced at a 40% discount to its contemporaries. So if you are willing to overlook shoddy service and poor F&B, you're good to book here. - Subin Balakrishnan

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel
Great hotel and stay. Good and helpful staff. Food was costly though. However overall great experience. Worth visiting.

8/10 - Boa

Manoj, Singapore

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel close to airport and quiet
Nice hotel, roof top open terrace bar and restaurant, good breakfast options including Indian masala tea (which is often missing in 5 star hotels), 5 mins drive from airport, 2 mins drive from malviya nagar modern shopping area and Enterntainment Paradise. Bit far from old city but I didn't want to stay in noisy old city anyway.

10/10 - Excelente

Raj Bhushan, mumbai

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
excellent

8/10 - Boa

Jai

Pontos positivos: Serviço e funcionários e conforto do quarto

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Serviço e funcionários e conforto do quarto
Feedback for frontdesk
Clark Amer is a nice hotel to stay. Some of the front desk employee need a training how to behave, talk and be helpful to all the customers. There is a major difference how they take care of visitors with a high standard. At arrival there is a ceremony only for the high standard people, not for all customers. Some of the front desk employee, don't listen to the customers at all, that's a shame, because it is a nice hotel. I would advise the manager to train the front desk employee. On the website of Expedia it's written, free wifi, that's not true. One has to pay for wifi and it is not cheap, very very very expensive. I would like to say thank you to miss Pratibha (one of the front desk employee), she was very helpful. Food is very nice, there is variety. Room was okay, unfortunately we had a room with a very very old small tv, something to find out first if you want to watch tv.

6/10 - Ok

Arnab

Pontos negativos: Serviço e funcionários e conforto do quarto

8/10 - Boa

VIJAY

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

4/10 - Insatisfatória

Ameet, Delhi

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Shockingly bad, not worth more than 2*
No hot water poor service and slack attitude. Lower rooms ancient. Was on the 6 th floor and they started moving furniture on the 8th floor restaurant from 2-3 am! In the morning there was no hot water in the shower. Ordered room service and was served shabbily and without a dinner plate! So are off bowls as they take 15 minutes to respond. Really sad as used to be a good hotel.

4/10 - Insatisfatória

Jagmeet, Australia - WA - Perth

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Facilities: Horrible; Value: Could be better; Service: Rude; Cleanliness: Clean;

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Superb hotel owners and great staff.
The owners of this hotel are amazingly gracious. They love animals which is apparent throughout the hotel through prints and other art work. They also support local industries and have two very nice hotel shops. The rooms are spotless and comfortable.
Resposta de Ajay em 9 de mai. de 2015
Dear Sir/Madam, We are very thankful to you for writing about us expedia.com. Please give us chance to serve you again.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Didn't enjoy it much..
Firstly, the hot water did not work and early in the morning when I had to leave for work I just felt terrible. I didn't pay so much for such a facility.

8/10 - Boa

atul, Gurgaon

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Centrally located Hotel with good roof top pub
Comfortable room, though the property is old and needs uplift in aesthetics.Tablu roof top Bar & restraurant attracts local and good crowd from Jaipur. Food is good. Recommended for people looking for value yet comfortable stay.

6/10 - Ok

mohit

Pontos positivos: Limpeza e serviço e funcionários

4/10 - Insatisfatória

Arijit

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Can be excellent hotel but needs better staff.
Rooms are comfortable with hotel being located in a nice location. The welcome experience was nice but after that services was sub par. It takes hotel upto 30 to 45 minute to fix non working things and that to after multiple calls. The staff in the night shift is not properly trained and don't have any idea on customer service. From hotel of such repute this is not acceptable. They will not be able to help you out if you need anything at odd hours. Nor the staff in the night and early morning are in sync with what are things planned in the hotel. I as a customer told them an event is schedule and I want to take part in it. They were not be able to assist to make the arrangements and informed that as management is not there they will not be able to take the booking at that time and I would have to visit front desk when they are there to make decision. Moreover if you keep a message with the front desk to ask their manager to call when they are in, please dont expect such a call as calls are not returned nor commitment are fulfilled as it has happened to me. I would like to say that I have seen other review similar to this but I thought it might have been a one time issue but I have to say now that I would have to agree with the bad review and they appear to be true.

10/10 - Excelente

Kavita , New Delhi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Really a good hotel located in prime area of Jaipu
This hotel is extremely good....the whole staff from security guard to the manager takes good care of guest..the way they welcome u is really amazing...u feel special....they organised many activities like couple dance, games for children, candle light dinner, puppet show, free cookery classes by their chefs which we really enjoyed......buffet breakfast is really good....enjoyed two days stay in this hotel thoroughly...

2/10 - Terrível

NMonga, New York

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not recommended
Really poor service! The hotel staff is not hospitable and they took over 2 hours for check inn. Facilities are very poor, pool was super dirty and the hotel reall needs a makeover in management and property! I would not recommend this hotel at all!

2/10 - Terrível

KK Choudhary, Mumbai

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
The hotel has not provided transfers as part of package committed by Hotels.com and they have charged 1300 for transfers, which is ridicules.

4/10 - Insatisfatória

Beate, Düsseldorf

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Renovierungsbedürftig
Werde hier vorerst nicht mehr wohnen. Das Hotel war einmal hervorragend. Es hat eine typisch indische, wunderschöne Einrichtung und Architektur und hervorragende Restaurants, eine tolle Dachterasse/ Bar.. Jedoch habe ich in diversen Zimmern nur noch schlechte Leitungen vorgefunden, die Fernseher produzieren nur noch Schnee , außer man schaut Indisches TV... Der Internetzugang ist ebenfalls instabil. Man betrachtet es hier nicht als Selbstverständlichkeit, dem Gast ein funktionierendes Zimmer zur Verfügung zu stellen. Nein - man bietet daher Service an und ist wohl froh, wenn der Gast einen Grund hat, einen Service in Anspruch zu nehmen - ( und dafür dann zu bezahlen...)!!! das beschreibt die Zustände in diesem Hotel am Besten. Somit ist man als Gast ständig damit beschäftigt, eine Mangel zu melden, der dann ( netterweise !! ) behoben wird... Und der dem Gast extra Geld kostet, weil die Housekeeper etc.. das ja wohl erwarten... Das ist kein tragbares System und ich werde das Hotel daher nicht mehr buchen.

6/10 - Ok

themarshalls, manchester uk

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
We have stayed at other Clarks hotels in the past and had been satisfied with the quality, service, and other aspects of the hotels. However on this occasion we were disappointed to say the least. It does have one redeeming feature and that is its close proximity to the airport. There are other hotels nearby which can only be better than this one.

8/10 - Boa

Rajeev Bhaskar, Delhi

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Still Has the Punch
Great Ambience, Comfortable Stay. Enjoyed the time at Clarks Amer.

4/10 - Insatisfatória

vivek, kolkata

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Shoddy maintenance
The hotel is very poorly maintained. Bathrooms leak, the phone handsets have old batteries which have leaked, nobody bothers changing them. The window grills have bird feathers stuck on them. Feels like you have checked into an ITDC hotel...for the price its a rip off. Never again, thank you.

4/10 - Insatisfatória

Ashok, pune

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
So so