The hotel and grounds are tastefully decorated, clean, and well kept. Our room, however was entirely too small - particularly given the furniture and decor, it was made to feel even smaller. The bathroom was very cramped as well. Someone over 6 feet tall would not be able to comfortably take a shower.
Restaurants are overpriced and choice of food is narrow and not acceptable for a 5-star hotel. Vegetarians beware.
Staff are friendly and try to be helpful. We had subpar restaurant service one night of our stay but I’d like to think that was an exception. We opted for room service for the 2nd night of our stay in light of that experience and that was much better. Breakfast is ample and staff helpful, however.
Pool area is nice, as is the spa although the latter is absurdly overpriced.
Not much to do at the hotel, otherwise. We killed time in the omnisport complex, which we often had to ourselves for yoga, a workout, and a bit of basketball.
Staff do seem to take feedback quite seriously - surveys are available after every service- so I’m hopeful that they take guest comments to heart and try to improve where possible.