Fachada da propriedade

Avaliações de Hyannis Harbor Hotel

3.5 out of 5
Hyannis Harbor Hotel
213 Ocean St, Hyannis, MA

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 432 de 1000 avaliações" "
Nota 8 - Boa. 298 de 1000 avaliações" "
Nota 6 - Ok. 133 de 1000 avaliações" "
Nota 4 - Insatisfatória. 85 de 1000 avaliações" "
Nota 2 - Terrível. 52 de 1000 avaliações" "

8,8/10

Limpeza

8,2/10

Serviço e funcionários

7,6/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Doug

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Rug near ac was wet
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
We apologize for any inconvenience caused by the wet rug near the AC. We'll investigate the issue promptly to ensure it's resolved and prevent it from happening again. Thank you for bringing this to our attention, and we appreciate your understanding.

10/10 - Excelente

Ibrokhim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It is really great place to stay, i was visiting from Nantucket Island that’s why i couldn’t find better place than this place
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
We're thrilled to hear that you found our hotel to be the perfect choice during your visit from Nantucket Island! Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 - Excelente

Saul

Good
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 3 de abr. de 2024
We are glad you enjoyed your stay and we hope to welcome you back again soon!

2/10 - Terrível

John

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Staff was rude
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 19 de mar. de 2024
We regret that you did not enjoy your stay with us. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 - Excelente

Louise

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 19 de mar. de 2024
Thank you for your positive rating. We hope to see you again soon!

8/10 - Boa

Bethany

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Manager em 13 de mar. de 2024
We appreciate you choosing our hotel and we hope to welcome you back again!

6/10 - Ok

Christian

Pontos negativos: Serviço e funcionários
There was an unexpected $38 “amenity fee” that was not disclosed. The only amenity was free coffee in the lobby!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 6 de mar. de 2024
We sincerely apologize for any confusion regarding the unexpected amenity fee. We understand your frustration, and we value your feedback. We'll review our communication processes to ensure transparency about any additional charges. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a more seamless and enjoyable stay.

6/10 - Ok

Nancy

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Beautiful location on the harbor and our view was the dumpster in the back. We got hit with a $43 amenities charge which was supposed to include water, but there was no water in the room.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 6 de mar. de 2024
We appreciate your feedback and apologize for the disappointment you experienced during your stay. We regret that your view did not meet expectations, and we apologize for the oversight regarding the missing water in your room. Your comments about the amenities charge are noted, and we will address this internally. We hope to have the opportunity to make it up to you on a future visit.

10/10 - Excelente

Daniel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Over all was a positive experience
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 13 de fev. de 2024
Thank you for sharing your feedback! We look forward to welcoming you back for another positive stay in the future.

10/10 - Excelente

Romolo

Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 13 de fev. de 2024
Thank you for your positive rating! We hope to welcome you back soon!

4/10 - Insatisfatória

Kerry

Pontos positivos: Limpeza e serviço e funcionários
Terrible
90 0/0 of hotel was closed under construction no restaurant no pool no gym none of this was mentioned when booked. Wanted a resort for a super 8 Not happy
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 24 de jan. de 2024
We sincerely apologize for the inconvenience you experienced during your stay. We are sorry the seasonality of some amenities was not properly communicated during your booking. We hope to have another opportunity to serve you and create a more positive experience in the future.

10/10 - Excelente

Elwis

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 23 de jan. de 2024
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 - Excelente

Ross

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
New rooms with nice decor
I have seen a few negative reviews of the rooms being outdated but the recent renovations seem to have alleviated this. My room looked just like the photo with clean, new furniture and bed linens. The towels were a tiny bit older but I expect that during the offseason. I enjoyed the design of the rooms and amenities - very nautical rather than "beachy."
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 18 de jan. de 2024
Thank you so much for sharing your experience! We're thrilled to hear that our recent renovations made a positive difference for you. It's great to know you found the room design and amenities enjoyable. Your feedback is valuable, and we appreciate you choosing us for your stay. We look forward to welcoming you back soon!

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Kichenette room
The biggest reason for the lower score is that I got a room with a kitchenette and got charged $50 more per night.....except there was nothing provided to use said kitchenette. We asked a manager and they said no. I would have expected something saying that pots/pans would not be provided. Even throughout my 7 day day, the paper/plasticware was not replenished. Other than that it was nice.
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Manager em 8 de jan. de 2024
We apologize for the inconvenience regarding the kitchenette amenities during your stay. Your feedback is valuable, and we'll address this communication gap to ensure future guests are informed about the kitchenette offerings. We're glad to hear you found the overall experience nice, and we appreciate your insights to enhance our services.

8/10 - Boa

Rigoberto

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 4 de jan. de 2024
Thank you for sharing your rating. We hope to welcome you back for an even better experience in the future!

8/10 - Boa

Everod

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was recently updated. It's close to the ferries, close main Street and just a few minutes away from the mall. Close to a few Jamaican restaurants.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 26 de dez. de 2023
We're thrilled you appreciated our recent updates and found our location convenient for exploring the area! Being close to the ferries, main street, and having access to nearby Jamaican restaurants is something we're glad you enjoyed. We hope to welcome you back for another great stay!

10/10 - Excelente

Darla

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 4 de dez. de 2023
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 14 de nov. de 2023
Thank you for staying with us and sharing your positive rating! We hope to see you again soon for another great stay!

10/10 - Excelente

Gretchen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Manager em 13 de nov. de 2023
Thank you for your positive rating! We appreciate you choosing our hotel and hope to welcome you back again.

8/10 - Boa

Michael

Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 22 de nov. de 2023
Thank you for your feedback. We hope to welcome you back for even better stay in the future!

10/10 - Excelente

Jonathan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel, great staff!
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 30 de out. de 2023
We are so glad you enjoyed your stay and appreciate your kind words about our staff. We hope to welcome you back again soon!

10/10 - Excelente

Michelle L.

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice room right by the harbor
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 23 de out. de 2023
Thank you for sharing your positive feedback. We hope to welcome you back again soon!

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent stay
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 23 de out. de 2023
We are glad you enjoyed your stay and hope to welcome you back again soon!

10/10 - Excelente

Emmalesa

Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 23 de out. de 2023
Thank you for your positive rating! We look forward to welcoming you back!

6/10 - Ok

Steven

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Rude staff beautiful property
Hotel is awesome. Staff needs a lot of improvement very rude.
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 17 de out. de 2023
We appreciate your feedback and apologize for any interaction with our staff that left you with a negative impression. We take your comments seriously and will address this issue to ensure a more pleasant and welcoming experience for our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to make your next visit a more positive one.

10/10 - Excelente

david

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 17 de out. de 2023
Thank you for choosing to stay with us and sharing your positive rating! We hope to see you again soon!

8/10 - Boa

Samantha

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Too much space under the room door to the hall. Felt a little unsafe. Stunning room otherwise. Very clean and great location to the hyline ferry to get to the islands (directly across the street)
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 17 de out. de 2023
We appreciate your feedback and are glad to hear that you found the location convenient for accessing the ferry. Your safety is important to us, and we will look into the issue with the space under the room door to the hall to ensure a more secure experience for our guests. Thank you for bringing this to our attention, and we hope you'll choose to stay with us again in the future.

10/10 - Excelente

Ryan, North Attleboro

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay in a very comfortable hotel
Hospedou-se por 3 diárias em out. de 2023
Resposta de Manager em 12 de out. de 2023
We're thrilled to hear that you had a great and comfortable stay at our hotel! Your positive feedback is greatly appreciated. We look forward to the opportunity to welcome you back in the future for another enjoyable stay. Thank you for sharing your experience!

8/10 - Boa

Ashley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Stayed there for only one night and was enjoyable. Will come back next time in the summer :)
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 12 de out. de 2023
We're pleased to hear that you had an enjoyable stay, even if it was just for one night. We look forward to welcoming you back in the summer! Thank you for your feedback, and we can't wait to provide you with another great experience on your next visit.

10/10 - Excelente

Carl

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 12 de out. de 2023
Thank you for your positive rating! We hope to see you again soon!

8/10 - Boa

christopher

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Hotel was clean. Staff was friendly, but could’ve been more helpful at check in. Major construction going on at hotel during our stay. Noisy and mess. No one told us when we made reservations.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 12 de out. de 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you found our hotel clean and our staff friendly. We sincerely apologize for the inconvenience caused by the ongoing construction during your stay. Your feedback is essential to us, and we appreciate your understanding. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable and hassle-free stay.

10/10 - Excelente

Stephen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was great Rooms were clean
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 3 de out. de 2023
Thank you for your positive feedback! We're pleased to hear that you had a great experience with our staff and that you found the rooms clean. Your satisfaction is important to us, and we appreciate your kind words. We look forward to hosting you again in the future!

8/10 - Boa

Luc, Lewiston

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2023
Resposta de Manager em 11 de out. de 2023
Thank you for sharing your rating. We hope to welcome you back for an even better stay in the future.

8/10 - Boa

Vicki

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades
The hotel is being renovated so the lobby is in another bldg. It's very difficult to get to when it's raining. There's no way to unload luggage without getting wet. You either have to use a long ramp or drag luggage down steps. There is really no reception area. It would have been nice to have water and coffee available in the lobby area. The location is great though, very close to restaurants and right across the street from the hotel.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Manager em 27 de set. de 2023
Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the inconvenience caused by the rainy weather and the lack of a convenient area to unload luggage without getting wet. We understand the importance of guest comfort and will consider your suggestions for improvement in this area.We're pleased to hear that you found the location to be great and conveniently close to restaurants. Your feedback is valuable, and we hope that you will consider staying with us again in the future.

10/10 - Excelente

Peter

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em set. de 2023
Resposta de Manager em 27 de set. de 2023
Thank you for your positive rating! We hope to welcome you back for another great stay in the future!

6/10 - Ok

Sean

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 11 de set. de 2023
We are sorry to see you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience next time you are in the area.

10/10 - Excelente

Rubén

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Manager em 4 de set. de 2023
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 - Excelente

Celestino

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 30 de ago. de 2023
Thank you for your positive rating. We appreciate you staying with us and hope to see you again soon!

6/10 - Ok

Nick

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 23 de ago. de 2023
We regret you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience in the future.

10/10 - Excelente

Sherrie

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 22 de ago. de 2023
Thank you for your positive rating! We appreciate you choosing to stay with us and hope to see you again soon!

8/10 - Boa

POOI SEE

Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 11 de set. de 2023
Thank you for choosing to stay with us and sharing your feedback. We hope to see you again soon!

6/10 - Ok

Monica

Hospedou-se por 2 diárias em ago. de 2023
Resposta de Manager em 11 de set. de 2023
We are disappointed you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience next time you are in the area

6/10 - Ok

Davida

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 22 de ago. de 2023
We apologize you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience on your next visit to Hyannis.

2/10 - Terrível

Adam

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Manager em 15 de ago. de 2023
We're sorry to hear that your experience didn't meet your expectations. If there's anything specific you'd like to share with us, please don't hesitate to reach out. We hope you might consider giving us another chance in the future to provide you with a better experience.

8/10 - Boa

Serina

Hospedou-se por 2 diárias em ago. de 2023
Resposta de Manager em 4 de set. de 2023
Many thanks for choosing to stay with us and we hope to welcome you back again soon!

8/10 - Boa

Dawn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location making it easy to walk to restaurants, shopping etc as well as directly across from ferry to Nantucket. Lots of renovations going on there...look forward to going back to stay again.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 15 de ago. de 2023
Thank you for your positive feedback! We're thrilled that you enjoyed our convenient location and found it easy to explore the area. We're glad you're looking forward to returning after our renovations, and we can't wait to welcome you back for another great stay!

6/10 - Ok

Michelle

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Manager em 15 de ago. de 2023
We appreciate your feedback. If you have any specific concerns you'd like to discuss, please don't hesitate to reach out to us. We hope to welcome you back for an improved experience in the future.

6/10 - Ok

Victor

Pontos negativos: Serviço e funcionários
Overpriced for the accommodations.
Resposta de Manager em 15 de ago. de 2023
Thank you for sharing your perspective. We're sorry to hear that you felt our accommodations were overpriced. Your feedback is important, and we'll take it into consideration as we work to provide value to our guests. If you have any specific concerns you'd like to discuss, please don't hesitate to reach out to us.

2/10 - Terrível

Nick

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
I was never told the hotel was under renovation and people working across from my room rebuilding the hotel im staying at
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 15 de ago. de 2023
We apologize for any inconvenience you experienced due to the ongoing renovations. Your feedback is important to us, and we'll strive to communicate such changes more effectively in the future. We hope you still found aspects of your stay enjoyable and we appreciate your understanding.

6/10 - Ok

ANGELA

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
This property is NOT on the harbor. 4 people and we kept getting 1 roll of TP and 2 water bottles. Ice machine broken - had to walk to another building for ice. Room was nice, staff was very friendly.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Manager em 8 de ago. de 2023
Thank you for sharing your thoughts about your recent stay. We apologize for any inconvenience you faced regarding the amenities and location. We appreciate your feedback and will take it into consideration for improvements. We're glad you found the room nice and our staff friendly. We hope to have the chance to welcome you back and provide a more seamless experience.