Hi Gerard, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Claudia, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Thank you for staying with us, Lisa. Your feedback is appreciated. Our team will look into your concerns and see if there is anything we can do to mitigate the noise from the appliances. We hope to host you again in one of our 40+ cities worldwide.

Hi Jessica, thank you for staying with us. Your feedback is important to us, and we will relay your thoughts to our team. We hope to host you again.

Hi Ezekiel, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

Hi Ellena, your feedback is important to us. We're sorry for the issues during your stay. Thank you for allowing us to make it right with a partial refund. We'll take your thoughts into consideration, and work to improve. We hope to host you again and show you a better experience.

Hi Kevyn, on rare occasions, we may not be able to move forward with a reservation if the verification process does not pass. These decisions are made using the information provided during the booking process, in line with all relevant local regulatory requirements. We can guarantee that these decisions are not based on protected characteristics such as race. Our team is constantly working towards improving our communication, and we're sorry the reason wasn't better explained to you. If you're willing, please accept our apologies if anything came off in the wrong way. We have a zero-tolerance policy toward discrimination.