Piscina externa

Avaliações de Homewood Suites by Hilton North Houston/Spring

3 out of 5

Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 273 de 345 avaliações" "
Nota 8 - Boa. 47 de 345 avaliações" "
Nota 6 - Ok. 11 de 345 avaliações" "
Nota 4 - Insatisfatória. 5 de 345 avaliações" "
Nota 2 - Terrível. 9 de 345 avaliações" "

9,6/10

Limpeza

9,6/10

Serviço e funcionários

9,2/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Danielle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and quiet. TV reception was spotty. FYI there is a gate to enter and exit the property. Would stay there again.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Paige Blackburn-Front Office Manager em 2 de mai. de 2024
Thank you for taking the time to leave us a review, and for the 4/5. Sorry to see you experienced some issues with your tv, as we aim for total satisfaction. We can't wait to welcome you back.

10/10 - Excelente

Jessica

Viagem com a família, Viagem com animais de estimação
Everything was great! The staff was nice and friendly. Checkin was super fast and easy. The breakfast was also good. We will definitely be staying here again. Thanks!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Paige Blackburn-Front Office Manager em 2 de mai. de 2024
Thank you for taking the time to leave us a review. We appreciate the fact that your time is valuable. We're pleased to see you enjoyed your stay, as our goal is to treat each guest as a guest in our home. We can't wait to welcome you back.

10/10 - Excelente

Maria

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was gated which made us feel safe. I loved the surrounding gardens and how clean the property was. The rooms where spacious, clean and comfortable, I loved the kitchen area and all utensils available. My favorite though was the staff, politeness and professional. And pet friendly! Will be my to go place when in Houston area.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Paige Blackburn-Front Office Manager em 28 de mar. de 2024
Thank you for taking the time to leave such a glowing review. We pride ourselves on making every guest feel as though they are a guest in our own home. We are happy to hear that you enjoyed your stay with us and can't wait to welcome you back.

10/10 - Excelente

Sandra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and very quiet. The staff was always very friendly and helpful
Hospedou-se por 10 diárias em mar. de 2024
Resposta de Paige Blackburn-Front Office Manager em 21 de mar. de 2024
Thank you for taking the time to leave us a review, and for the 5/5. Our staff works exceptionally hard to achieve guest satisfaction, and I'm glad it shows. We can't wait to welcome you back when you're back in the area.

10/10 - Excelente

Celeste

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stay was fantastic! The room was very clean and spacious.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Paige Blackburn-Front Office Manager em 5 de mar. de 2024
Thank you for taking the time to leave us a review. We appreciate the 5/5 rating, as I know the staff works exceptionally hard to achieve guest satisfaction. We're glad to see you enjoyed your suite and we can't wait to welcome you back when you're in the area again.

8/10 - Boa

Tiffany Sue

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Remote didn’t work well. Food was okay.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Paige Blackburn-Front Office Manager em 5 de fev. de 2024
Thank you for your recent stay and the helpful feedback. We apologize that the remote in your suite did not work properly and really wish you had reported it so we could have remedied that for you. We look forward to seeing you again in the future.

4/10 - Insatisfatória

Shareef

Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
Overrated hotel
Room is not clean No water or any other refreshments insdie the freezer Air conditioner was not working. TV was not working.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Paige-Front Office Manager em 5 de fev. de 2024
We're sorry to see you were unhappy with your suites. I sincerely apologize for the inconvenience, and really wish you had taken the opportunity to speak with a staff member or member of management during your stay, as we could have helped remedy the situation. We sincerely hope you will consider staying with us in the future.

2/10 - Terrível

Rebecca

Hospedou-se por 1 diária em jan. de 2024
Resposta de Paige Blackburn-Front Office Manager em 5 de fev. de 2024
Thank you for your recent stay at our property. We're sorry to see you were unhappy with your suites and really wish there was a little more detail as far as how we could have improved. Please feel free to reach out to the property directly and ask for a manager so we can further discuss how we could have better served your travel needs.

10/10 - Excelente

Darlene

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Houston family trip
Stayed for 4 nights with the whole family. Perfect location as we had plans to go to Woodlands, Cypress, Tomball and Houston. Ample size room. Great that it had a kitchen and we were able to utilize it as we have a toddler with us. We were also able to utilize their laundry room as we packed light for this weeklong trip. Pretty quiet location. Gated. Plenty of parking. Staff was great. Appreciate the breakfast that was included in the reservation. We checked in around 2 am and had no issues. We didn’t have our dog with us but it’s good to know that they are also dog friendly.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Paige-Front Office Manager em 2 de jan. de 2024
Thank you for the glowing review. Guest satisfaction is our top priority, so the 5/5 me4ans the world to us. We can't wait to welcome you back.

10/10 - Excelente

Jodi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Paige-Front Office Manager em 11 de dez. de 2023
Thank you for your recent stay. We appreciate the 5/5, as I know the staff takes guest satisfaction very seriously. We can't wait to welcome you back.

10/10 - Excelente

Glenna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Paige-Front Office Manager em 11 de dez. de 2023
Thank you for your recent stay at Homewood Suites. We appreciate the 10/10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back.

10/10 - Excelente

Zaydan

Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Paige-Front Office Manager em 2 de jan. de 2024
Thank you for taking the time to leave us a review. Guest satisfaction is our top priority, so the 5/5 means the world to us. We can't wait to welcome you back.

10/10 - Excelente

Anthony

Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Paige-Front Office Manager em 2 de jan. de 2024
Thank you for taking the time to leave a 5/5 review. We appreciate you choosing our hotel, as we know you as a guest have options. We can't wait to welcome you back.

6/10 - Ok

Connie

Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Dead cockroach on the floor of the closet and keys quit working twice during my stay.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Paige-Front Office Manager em 11 de dez. de 2023
Thank you for your recent stay at our property. We're sorry to see you were unhappy with your stay, but I'm glad we got to the bottom of the issue, and discovered it was in fact a drop of paint on the floor. We can't wait to welcome you back.

4/10 - Insatisfatória

Jenica

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
My check in was horrendous and it took over an hour to check in.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Paige-Front Office Manager em 11 de dez. de 2023
thank you for your recent stay at our hotel. We're sorry to see you ran into issues with your check-in, but glad to see our front desk agent was able to assist with sorting it out. We can't wait to welcome you back.

10/10 - Excelente

Yolanda

Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Paige-Front Office Manager em 2 de jan. de 2024
Thank you for the 5/5. We make guest satisfaction our top priority. We can't wait t6o welcome you back.

8/10 - Boa

Scott

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Enjoyed our stay
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Paige-Front Office Manager em 20 de nov. de 2023
Thank you for taking the time to leave us a review. We value all feedback we receive, as guest satisfaction remains our top priority. We can't wait to welcome you back again soon.

6/10 - Ok

Daniel

Hospedou-se por 5 diárias em out. de 2023
Resposta de Paige Blackburn-Front Office Manager em 20 de nov. de 2023
We appreciate you taking the time to leave us a review. I welcome any feedback as far as how we could have improved your stay and earned that perfect 5/5. Please feel free to reach out to the hotel. We can't wait to welcome you back again soon.

8/10 - Boa

GAYLON

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
room was comfortable and very quiet
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Paige-Front Office Manager em 20 de nov. de 2023
Thank you for taking the time to leave us a review. Guest satisfaction is our top priority, and we're glad to see it shows. We can't wait to welcome you back again soon.

10/10 - Excelente

constanza

Hospedou-se por 10 diárias em out. de 2023
Resposta de Paige-Front Office Manager em 11 de dez. de 2023
Thank you for the 5/5 rating, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back to the area.

10/10 - Excelente

Samantha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Paige-Front Office Manager em 14 de nov. de 2023
Thank you for taking the time to leave us a review. We appreciate the 10/10 as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back again soon.

10/10 - Excelente

Suzanne K

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Not much near by to walk to - stores, restaurants, etc. but a nice property with great staff. Super quiet and clean
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Paige-Front Office Manager em 8 de nov. de 2023
Thank you for taking the time to provide feedback. We appreciate you choosing Homewood Suites for your travel needs and can't wait to welcome you again soon.

10/10 - Excelente

Melanie

Hospedou-se por 1 diária em nov. de 2023
Resposta de Paige-Front Office Manager em 27 de nov. de 2023
Thank you for taking the time to leave a review. We value all feedback and keep guest satisfaction as our number one priority. We can't wait to welcome you back when you're in the area again.

10/10 - Excelente

Luis

Hospedou-se por 1 diária em out. de 2023
Resposta de Paige-Front Office Manager em 24 de out. de 2023
Thank you for the 10/10. Our staff takes great pride in the service we provide, and we're so glad it shows. We can't wait to welcome you back again.

10/10 - Excelente

Sara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Paige Blackburn-Front Office Manager em 16 de out. de 2023
Thank you for taking the time to leave a review. We appreciate the 10/10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back soon.

10/10 - Excelente

Lisa

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Paige Blackburn-Front Office Manager em 16 de out. de 2023
Thank you for taking the time to leave a review. We appreciate the 5/5, as I know the staff works exceptionally hard to achieve guest satisfaction.

10/10 - Excelente

Rogelio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice property, seems of recent construction. There was only one elevator working and made some terrible noises when moving. Room was clean and comfortable, only downside was the bathroom did not have an air extractor. Also, a safe was in the list of ammenities but there was no safe in the room. Staff was great.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Paige-Front Office Manager em 30 de out. de 2023
Thank you for taking the time to leave such a glowing review. We strive for excellence, and we're glad to see you enjoyed your stay. I have shared your feedback with our team, and we can't wait to welcome you back.

2/10 - Terrível

Erica D.

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Horrible Hotel.com service!!!
This was a terrible experience due to the fact that I booked online on Hotels.com but I never received a confirmation. Once I arrived to town, I finally found the hotel and asked for help checking in. Unfortunately, they could not check me in because I had no confirmation or proof of booking. They were extremely nice to cancel the stay for the inconvenience. I was very disappointed considering the fact that it took me over five hours to arrive to my destination with no hotel room reservation available. This was very unfortunate considering I had just booked about a week prior at a different location through Hotels.com. To make matters worse, I called Hotels.com numerous time for help but no answer. The hotel hostess called as well to either confirm or cancel the reservation but no luck either. This was a horrible experience.
Hospedou-se por 1 diária em set. de 2023
Resposta de Paige Blackburn-Front Office Manager em 8 de set. de 2023
Thank you so much for the recognition of the front desk agent and how helpful they were. I am sorry to hear of the bad experience with your booking, and hope this won't discourage you from staying with us when you're in the area again. We look forward to welcoming you back soon.

10/10 - Excelente

Kaitlyn

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
No complaints!!
This is the best hotel Ive ever stayed in. It might not be fancy as the Ritz, but for the value, this place can't be beat. It was very clean, the bed was incredibly comfortable, and the front desk people were polite. The breakfast was also significantly better than most other hotels that are in the same price range. The little convenience store area near the front desk came in handy for late night snacks. Everything was great!
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Paige Blackburn-Front Office Manager em 1 de set. de 2023
Thank you so much for taking the time to leave a review and for the kind words. We make guest satisfaction our top priority and we're glad you enjoyed your stay. We can't wait to welcome you back when you're in the area again.

8/10 - Boa

Lenzie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Paige Blackburn-Front Office Manager em 23 de ago. de 2023
Thank you for taking the time to leave a review. We hope you found that we exceeded your expectations. We welcome any feedback as far as how we could have made your stay more enjoyable. We look forward to welcoming you back, when we can earn that perfect 10!

10/10 - Excelente

Triona

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Stay!
It was fun for me and my friends! My experience was amazing! This was a last minute decision and I didn’t really get to look at pictures and I was amazed with the setup and everything went perfectly fine! We went to the swimming pool and ordered snacks! The service was amazing! The man at the front desk was so polite. And to add to that this was my first time paying for a hotel room! Keep up the good work 😁
Hospedou-se por 1 diária em ago. de 2023
Resposta de Paige Blackburn-Front Office Manager em 9 de ago. de 2023
Thank you for your recent stay and the glowing review. Guest satisfaction is our top priority, and I'm glad we met the mark with you. We can't wait to welcome you back for your next impromptu trip.

10/10 - Excelente

Shandy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Anniversary Weekend
We were staying in town for our anniversary. The customer service was great. We were greeted nicely and the check in and check out were very easy and quick. We really enjoyed our stay. It was quiet and relaxing. The full kitchen was fantastic!
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Paige Blackburn-Front Office Manager em 25 de jul. de 2023
thank you for taking the time to leave a 5 star review. We strive for excellence, and we're glad we met that mark with you. We can't wait to welcome you back soon.

10/10 - Excelente

Floydine

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was so pleasant
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Paige Blackburn-Front Office Manager em 24 de jul. de 2023
Thank you for your feedback on your stay. We aim for excellence, and we're glad we achieved it with you. We can't wait to welcome you back again.

10/10 - Excelente

Mirna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was excellent,
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Paige Blackburn-Front Office Manager em 3 de jul. de 2023
Thank you for taking the time to leave a 5/5 review. We're so glad you enjoyed your stay and we look forward to welcoming you back.

10/10 - Excelente

Marie

Hospedou-se por 1 diária em jun. de 2023
Resposta de Paige Blackburn-Front Office Manager em 3 de jul. de 2023
Thank you for taking the time to leave a 5/5 review. We take guest satisfaction very seriously, and we're glad we met the mark with you. We can't wait to welcome you back.

8/10 - Boa

Montana

Hospedou-se por 7 diárias em mai. de 2023
Resposta de Paige Blackburn-Front Office Manager em 3 de jul. de 2023
Thank you for the 4/5 review. We look forward to welcoming you back, when we are certain to earn that perfect 5!

10/10 - Excelente

Baylee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel for a reasonable price.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Paige Blackburn-Front Office Manager em 3 de jul. de 2023
Thank you for the 5/5 review. We take guest satisfaction very seriously, and we're glad we hit the mark with you. We look forward to welcoming you back again soon.

10/10 - Excelente

Melissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Property was extremely clean and well kept. Def would stay again!!
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Paige Blackburn-Front Office Manager em 24 de mai. de 2023
Thank you so much for taking the time to leave a review. Guest satisfaction is our top priority, and we can't wait to welcome you back.

10/10 - Excelente

Richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean
Resposta de Paige Blackburn- Front Office Manager em 9 de mai. de 2023
Thank you for taking the time to review our property and for the 5/5. Guest satisfaction is our most important goal, and we can't wait to welcome you back.

10/10 - Excelente

David

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em mai. de 2023
Resposta de Paige Blackburn- Front Office Manager em 8 de mai. de 2023
Thank You for the perfect score of 10/10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back.

10/10 - Excelente

Melissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was great, breakfast was yummy, room was great! Will book again!
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Paige Blackburn- Front Office Manager em 1 de mai. de 2023
Thank You so much for taking the time to respond to the survey. We appreciate the 5/5 as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you back.

10/10 - Excelente

Lenora, Shreveport

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Cleanliness Cons: Matress was too soft.
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Paige-Front Office Manager em 18 de abr. de 2023
Thank You so much for the 5 star review. I know the staff works exceptionally hard to achieve guest satisfaction and we can't wait to welcome you back.

4/10 - Insatisfatória

Michelle

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em abr. de 2023
Resposta de Paige Blackburn- Front Office Manager em 4 de abr. de 2023
Thank You for taking the time to leave a review. I would love to hear how we could have improved your experience with us. Please feel free to reach out with any feedback and we look forward to welcoming you on your next trip.

10/10 - Excelente

Jacqueline

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de Paige Blackburn-Front Office Manager em 13 de mar. de 2023
Thank you for choosing Homewood Suites for your recent travel accommodations. We appreciate the score of perfect 10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you on your next trip.

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and efficient.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Paige Blackburn-Front Office Manager em 27 de fev. de 2023
Thank You so much for taking the time to review our property. Our staff works exceptionally hard to achieve guest satisfaction, and we appreciate the feedback. We look forward to seeing you on your next stay.

10/10 - Excelente

Teresa

Hospedou-se por 6 diárias em jan. de 2023
Resposta de Paige Blackburn-Front Office Manager em 6 de fev. de 2023
Thank you so much for the perfect 10 out of 10 rating. Guest satisfaction is our top priority, and we can't wait to welcome you when you're in the area again.

10/10 - Excelente

Sharon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check in was very personable, very clean property. Always happy with Homewood suites
Hospedou-se por 1 diária em jan. de 2023
Resposta de Paige Blackburn-Front Office Manager em 24 de jan. de 2023
Thank You so much for the great review. We can't wait to welcome you again when you're in the area.

10/10 - Excelente

Carlos

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful hotel with excellent service from all staff!
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Paige- Front Office Manager em 2 de jan. de 2023
Thank You for the perfect score of 10, as I know the staff works exceptionally hard to achieve guest satisfaction. I have shared your kind words with the staff and we can't wait to welcome you again when you're in the area.

10/10 - Excelente

diana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Resposta de Paige- Front Office Manager em 2 de jan. de 2023
Thank you for the score of 5 out of 5! It means a lot to us, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you when you're in the area again.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em nov.. de 2022
Resposta de Paige- Front Office Manager em 2 de jan. de 2023
Thank you so much for the score of 10 out of 10, as I know the staff works exceptionally hard to achieve guest satisfaction. We can't wait to welcome you when you return to the area.