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Avaliações de Candlewood Suites Houston - Pasadena, an IHG Hotel

2.5 out of 5
Candlewood Suites Houston - Pasadena, an IHG Hotel
3450 East Sam Houston Parkway, Pasadena, TX

Avaliações

8,6

Excelente

Nota 10 - Excelente. 141 de 229 avaliações" "
Nota 8 - Boa. 48 de 229 avaliações" "
Nota 6 - Ok. 14 de 229 avaliações" "
Nota 4 - Insatisfatória. 6 de 229 avaliações" "
Nota 2 - Terrível. 20 de 229 avaliações" "

8,8/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Kent

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient and always clean
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Gabrielly

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked my experience for the weekend
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Demetrio

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Weird vibe
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Diego

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good Place to Stay
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Cecilia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice please i like everything. It's me second time in this hotel and a like.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Stacie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The service was great! The shopping was great! The hotel was safe and clean
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Joe

The place was clean had everything needed for a short stay close to anything and everything . Parking space could be a little better.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Arthur, Rosharon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Codie em 29 de mar. de 2024
Thank you for your recent review and we are so glad you enjoyed your stay with us! Come back to see us!

10/10 - Excelente

Taylor

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Codie em 22 de mar. de 2024
Thank you for your review and we are glad you enjoyed your stay! Come back to stay with us again!

2/10 - Terrível

Sarah

Viagem a dois, Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Booked my stay for this hotel, with a conformation/ booking Then comes the day i am traveling to my destination, this hotel. I get a call half way there that they are overbooked and only have a single queen bed room for me that is available. I asked what happened to my room, which was paid for, and confirmed. The lady then says im sorry were over booked and this is all we have left. This was unacceptable. I told them to cancel it. Not 2 hours later I get another call from the same hotel, different person, telling me the same thing. That they were over booked and only had x available. I then had the same conversation about paying for and having a conformation #. Told her to cancel it. Seeing how they gave my paid for room away. And the fact that 2 different people called me from the same hotel, tells me they don't communicate within their hotel. And they dont pay attention to confirmed bookings. I would like ny money back for this. I didn't get the room i booked and paid for. I went to another hotel. And had no issues with my booking online. I have never had this problem with Expedia until now. And i will no longer be using this site. Thank you. If i could please get a refund for a room that was sold out from under me that would be GREAT.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Codie em 22 de fev. de 2024
HI, good morning and I want to start off by saying that we truly apologize for the inconvenience caused to you and we do not want this issue for any of our customers. After further investigation we have found that, the refund was issued back to Expedia which is our protocol and Expedia will in turn issue that refund back to you. If you have any questions about this, feel free to reach out for any help we may be able to help with. Again, we do apologize and did not mean for these issues. Team Candlewood Suites Pasadena

10/10 - Excelente

Mary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very reasonable priced. Liked the fact that there were laundry facilities, a place to buy basic food for cooking in our suite. Bed was very comfortable.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Codie em 19 de fev. de 2024
Thank you for your recent review with our hotel and we are so happy you had a great stay! Come back to stay with us in the future! Team Candlewood Suites Pasadena

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Everything was perfect
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Codie em 15 de jan. de 2024
Thank you for your recent review and we are glad to hear you had a great stay. Come back to see us in the future ! Team Candlewood Suites

4/10 - Insatisfatória

Marina

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Make up stains on pillows. I dont wear make up
Hospedou-se por 1 diária em jan. de 2024
Resposta de Codie em 16 de jan. de 2024
Thank you for your recent review and we do apologize to hear you had an issue with your stay. We definitely want all guest to not experience any issues and we will address this with the housekeeping manager as well! If there is anything we can do please let us know.. Team Candlewood Suites

2/10 - Terrível

Martha

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
There was bed bugs in our room. Fire Alarm kept went off for an hour or so in the morning.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Codie em 10 de jan. de 2024
Good morning , I do apologize we didn't meet your expectations and we would definitely love to be able to fix any issue you may have experienced. We are continuing to investigate this issue. Again, we do apologize and hope you give us another chance in the future to fix the issues from this stay Team Candlewood Suites Pasadena

10/10 - Excelente

Raven

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 26 de dez. de 2023
Thank you... Happy Holidays …GM

2/10 - Terrível

Gladys

Viagem com família e crianças pequenas
Pontos negativos: Comodidades e condições e instalações da propriedade
I needed a king size bed for my toddler and husband which is what I bookedand they had plumbing issues so they stuck us in a queen size room. We weren't able to sleep and the room was a lot smaller than what I had booked. They should have at least notified me of the downgrade before I arrived and I would have switched hotels.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 21 de dez. de 2023
My apologies we did not live up to our standards... We hope you give us another try down the road. GM

10/10 - Excelente

Carl

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de GM em 21 de dez. de 2023
We are so happy you enjoyed your stay here with us... We hope to see you again soon. GM

8/10 - Boa

Kimberly

It was very clean, but price never went down after being there two weeks
Hospedou-se por 4 diárias em set. de 2023
Resposta de Codie em 26 de out. de 2023
Thank you for your recent review and we are so glad to hear your stay was great, we do apologize about the rate not being what you expected as we do have rates we have to remain at for certain days, etc. Please come back to stay with us and we can definitely work on this with you also. Team Candlewood suites Pasadena

10/10 - Excelente

Angie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Love everything about this place
I love staying here, the beds are si comfortable. The room is spotless! The kitchen has everything. And the staff are so friendly. There was a lady at the front desk that was in training, she was absolutely delightful, and so was the person training her. This place is my go to when I'm in the area.
Hospedou-se por 1 diária em out. de 2023
Resposta de Codie em 26 de out. de 2023
Thank you for your recent review and we are so glad to hear your stay was great, we hope you come back to stay with us in the future!Team Candlewood suites Pasadena

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fall Pasadena Visit
Easy and pleasant check-in. Parking in the back was well lit and easy ingress/egress. The room was very clean and comfortable. It is far enough from the road to eliminate road noise. The Air Show was practicing during the day but that meant you git to see jets! Recommended.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Codie em 19 de out. de 2023
Thank you so much for your review and we are so glad you had a great stay , hope you come back to see us ! Team candlewood Suites

10/10 - Excelente

Paige

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect for what we needed!
Great hotel for our family of 4. Having a full size kitchen was wonderful! The hotel is very conveniently located off the interstate and near restaurants. We stayed here to go to the Wings Over Houston Airshow. The airport is only about 15 minutes away and easy to get to. Highly recommend!
Hospedou-se por 3 diárias em out. de 2023
Resposta de Codie em 18 de out. de 2023
Thank you so much for your recent reviews to our property and we are so glad you had a great stay! Come back to see us in the future!

10/10 - Excelente

Cathy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2023
Resposta de Codie em 14 de out. de 2023
Thank you for your recent review and we are so glad you had a good stay! Come back to see us !Team candlewood Suites Pasadena

8/10 - Boa

Brittney

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Codie em 10 de out. de 2023
Thank you for your recent review with candlewood suites Pasadena! We are glad to hear you had a great stay with us and hope you come back to see us in the future! Team Candlewood Suites Pasadena

10/10 - Excelente

Shannon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em set. de 2023
Resposta de Codie em 3 de out. de 2023
Thank you for your review and we are glad you had a great stay, come back to stay with us in the future as well ! Team Candlewood Suites

8/10 - Boa

Jeffrey

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Staff
Hospedou-se por 1 diária em set. de 2023
Resposta de CWS em 25 de set. de 2023
Thanks for your review and we look forward to having you visit us again.

10/10 - Excelente

Rene

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The hotel was very clean and a great location for us. So close to our friends and to various places that we wanted to visit. Staff was friendly and we had no issues with anything.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Codie em 15 de set. de 2023
Thank you for taking time to leave us a good review and we hope you come back to stay with us! Team Candlewood Suites Pasadena

10/10 - Excelente

Michael

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Beautiful property but wish they had a breakfast option
Hospedou-se por 1 diária em ago. de 2023
Resposta de Codie em 1 de set. de 2023
Thank you so much for your review and we look forward for you to come back and stay with us again! We are glad you had a great stay!Team Candlewood Suites Pasadena

8/10 - Boa

Melynda

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was really nice. Overall clean and tidy. Manager was great and very ftiendly!
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Team Candlewood Suites em 29 de ago. de 2023
Thanks so much for your visit and we look forward to having you come again soon.

6/10 - Ok

Kim

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
I found fake eye lashes and a previous guests hair band in my bed.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Codie em 1 de set. de 2023
Thank you so much for your review and we look forward for you to come back and stay with us again! ! apologize for any issues you may have experienced. We will get with housekeeping to be sure this does not happen again. Team Candlewood Suites Pasadena

10/10 - Excelente

Lari

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were friendly, our neighbor across the hall was very loud in the middle of the night and front desk took care of it, & apologized.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Codie em 8 de ago. de 2023
Thank you for leaving us a good review and we are so thankful you had an amazing stay, We hope you to come back to see us! We apologize about the disruption in the middle of the night but we are glad we could take care of it quickly for you. Team Candlewood Suites Pasadena

10/10 - Excelente

Maya

Hospedou-se por 1 diária em jul. de 2023
Resposta de Codie em 2 de ago. de 2023
Thank you for leaving us a good review and we are so thankful you had an amazing stay, We hope you to come back to see us! Team Candlewood Suites Pasadena

10/10 - Excelente

stacey

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
This place was Awesome, Everyone there was So Helpful and Friendly. Will Definitely be staying here again and Highly recommend them ❤️
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Belinda em 31 de jul. de 2023
Thanks for your review and feedback, we appreciate your business and look forward to your visit again. Team Candlewood Suites

8/10 - Boa

Lourdes

Hospedou-se por 1 diária em jul. de 2023
Resposta de Codie em 18 de ago. de 2023
Thank you for your review and we hope you come back to stay with us in the future!Team Candlewood Suites Pasadena

10/10 - Excelente

Anna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We enjoyed our stay. Staff were very accommodating and went above and beyond to make our stay enjoyable.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Codie em 26 de jul. de 2023
Thank you for leaving us a good review and we are so glad you had a great stay, come back to see us! Team Candlewood Suites Pasadena

10/10 - Excelente

April

Hospedou-se por 5 diárias em jul. de 2023
Resposta de Codie em 10 de jul. de 2023
Thank you for your review! We are happy to hear you had a great stay and hope you come back to see us in the future! Team Candlewood Suites

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de Codie em 6 de jul. de 2023
Thank you for taking time to leave us a review and we are so glad to hear you had a great time! Come back to see us in the future when you are in our area!

10/10 - Excelente

Adolfo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Buena atención
Hospedou-se por 1 diária em jun. de 2023
Resposta de Codie em 6 de jul. de 2023
Thank you for taking time to leave us a review and we are so glad to hear you had a great time! Come back to see us in the future when you are in our area!

10/10 - Excelente

Anamaria

Hospedou-se por 1 diária em jun. de 2023
Resposta de Codie em 27 de jun. de 2023
Thank you for taking time to leave us a review and we are so glad to hear you had a great time! Come back to see us in the future !

10/10 - Excelente

Latoya

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff at this place hospitality is TOP TIER!!! Ms. Codie & Ms. Katie goes out there way to make sure your stay is a wonderful experience! I HIGHLY recommend this hotel if your ever in the Pasadena Texas area!!
Hospedou-se por 7 diárias em jun. de 2023
Resposta de Codie em 26 de jun. de 2023
Thank you for leaving us a review! Its always great getting guest feedback so i will make sure to let the staff know of your comments and we are glad your stay was good, thank you for staying with us! Come back to see us! Team Candlewood Suites Pasadena

10/10 - Excelente

GUADALUPE L MARTINEZ,

Hospedou-se por 1 diária em jun. de 2023
Resposta de Team Candlewood Suites em 17 de jul. de 2023
Thanks for your review and we look forward to having you visit us again soon.

10/10 - Excelente

Maria trinidad

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Exeoente. Me encanto la estancia super limpio la verdd. Olveria una y otra vez
Hospedou-se por 1 diária em jun. de 2023
Resposta de Codie em 26 de jun. de 2023
Thank you for leaving us a review! Its always great getting guest feedback so i will make sure to let the staff know and we are glad your stay was good, thank you for always being a loyal member to us .. come back to see us! Team Candlewood Suites Pasadena

2/10 - Terrível

Melissa

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hidden Deposits Beware!!!
There were hidden deposits I wasn't made aware of. I was coming to the area for a family emergency. I called to double check that my reservation was good and give them a heads up about my dog. I knew about the Dog fee which I was ok with. I asked if there were any deposits that would be taken and they told me no that they just took a card for incidentals. I get there and the Lady at the desk told me there would be a $25 refundable deposit as well as the 75 that I knew about. When I got to my room I had a 50 dollar charge and 2 25 dollars charges. I assumed it was my 75 dollars that i owed plus the deposit. Sunday Morning I had a 75 dollar charge. a 50 dollar charge and 25 dollar charge. I had to scrounge around for gas money to get home. When I mentioned it to the front desk she said that was normal and they don't say anything because they don't know who will get the charges.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Codie em 30 de mai. de 2023
Thank you for your review and we do apologize for the issues you faced while at our property- upon checking i do see there are charges which should of been taking as a whole for the 75.00 pet fee and the one time 25.00 refundable Inc fee. I will look into this and see what happened! Guest experience is definitely our priority!Team Candlewood Suites Pasadena

10/10 - Excelente

Christina, Houston

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I spent 3 nights here; I'd return again.
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Codie em 30 de mai. de 2023
Thank you for your review and we hope to see you back at candlewood suites Pasadena in the future! Team Candlewood Suites Pasadena

2/10 - Terrível

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Unpleasant
Hair on counters. Showers not clean. Unpleasant smell in hallway & room.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Codie em 25 de abr. de 2023
Thank you for your review! As we take pride in giving our guest the best experience, we do apologize for any issues that you have encountered during your stay! I will definitely get with the Housekeeping Supervisor to let her know so we can look into this! We always want our guest to have a great stay so we hope you give us another chance in the future!Team Candlewood Suites Pasadena

6/10 - Ok

Deborah

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Can't get a hot shower
This hotel SHOULD have gotten very high ratings except for their lack of concern for a hot shower. Upon arrival, the lobby, halls, and rooms were ridiculously cold from A/C. We turned off AC for awhile, then had to turn on HEAT to warm the room back up. Finally, my daughter took a shower to get rid of the chill but the water was lukewarm. I paid for two rooms. Early next morning I attempted to shower and again it was only lukewarm so we never showered. I told the front desk I was disappointed I could not get a hot shower after spending nearly $300. He said, "Yeah, I heard about that. I'm sorry." So they are aware the water temp is not acceptable and apparently feel there is no need to fix the issue or credit customers for it. Such a shame! The hotel is otherwise nice, even if there is no pool or breakfast.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Codie em 22 de abr. de 2023
Thank you for your review and we do apologize for the hot water issue, We have had a team working from morning to night to establish the issue and now it has been resolved. We weren't seeing any issues with the hot water since all tests were running normal so we had to investigate it further! Again we truly do apologize for the issues you experienced , as we want all guest to have a great stay! I will also look into the A/C being dropped to make it comfortable … Team Candlewood Suites Pasadena

10/10 - Excelente

Tasha

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Codie em 22 de abr. de 2023
Thank you for your review and we are happy to hear you had a great stay - come back to stay with us again!!!! Team Candlewood Suites Pasadena

8/10 - Boa

Terry

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2023
Resposta de Codie em 10 de mai. de 2023
Thank you for your review on the property and our staff! We strive for great experiences and hope you come back in the future to see us ! Team Candlewood Suites Pasadena

10/10 - Excelente

Ashley

Hospedou-se por 2 diárias em abr. de 2023
Resposta de Codie em 12 de abr. de 2023
Thank you taking the time to leave us a review as your business is always valuable to us! We are glad you had a great stay and look forward to seeing you here again in the future! Team Candlewood Suites Pasadena

10/10 - Excelente

Jodi

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a clean hotel that had a nice little kitchenette which was nice for our extended stay. The staff were very friendly and helpful.
Hospedou-se por 4 diárias em mar. de 2023
Resposta de Codie em 10 de abr. de 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites in Pasadena!Please know that we love hearing guest feedback as it is very valuable to us. We are glad to hear you had a great stay and hope to see you back soon!! Again , thank you for taking the time to let the staff know they are doing great!Team Candlewood Suites

8/10 - Boa

Maria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de Codie em 10 de abr. de 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites in Pasadena!Please know that we love hearing guest feedback as it is very valuable to us. We are glad to hear you had a great stay and hope to see you back soon!!Team Candlewood Suites