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Avaliações de Stay USA Hotel & Suites

2.5 out of 5
Stay USA Hotel & Suites
1401 Hwy 18 Bypass, Hot Springs, SD

Avaliações

7,8

Boa

Nota 10 - Excelente. 384 de 1000 avaliações" "
Nota 8 - Boa. 318 de 1000 avaliações" "
Nota 6 - Ok. 149 de 1000 avaliações" "
Nota 4 - Insatisfatória. 89 de 1000 avaliações" "
Nota 2 - Terrível. 60 de 1000 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

7,0/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Scott

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property is dated. Suppose to have a restaurant and lounge area? Did not open until later than most guests stayed in the mornings (mostly construction type workers) and open at strange times and days. Motel breakfast consisted of 4 bagels and 4 pieces of bread, kiddy yogurt, egg pucks, frozen briskets and old sausage gravy. One of the worst I have ever experienced. The room had an oder of cowboy, horse and manure. Heat/Cool unit vents and fins were so filthy and moldy, the black out curtains fell off the rod, no one at the front desk to tell. Waited 15 minutes and rang the bell 5 times with no response. Pool and Hot tub out of order. The town has no place to eat breakfasts and nightly meals are non existent except for a couple of bars.
Hospedou-se por 4 diárias em abr. de 2024

6/10 - Ok

Gary

Pontos negativos: Limpeza e condições e instalações da propriedade
Dated property
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Daniel

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice town
Hospedou-se por 1 diária em abr. de 2024

4/10 - Insatisfatória

Michelle, Mission

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bed sheets were torn and dirty, pillows were dirty. We had to wait 10 minutes for the guy to wake up to check us in as we got in late.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Kimberly

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were checked into a dirty, uncleaned room for the first room. The second room had boxelder bugs on top of bed and trash on both the hotel floor and bathroom floor. This hotel has gone down hill quickly! Everything felt extremely dirty including the initial smell in the lobby. Would not recommend this hotel to anyone.
Hospedou-se por 3 diárias em mar. de 2024

2/10 - Terrível

george

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I have no idea how expidia still has them on the website, the restroom was sort of maintained, the towels were clean but all towels were torn, the bed sheets were torn as well, the room itself was just dirty. If it wasnt snowing definitely would of left. Do not stay here !!!
Hospedou-se por 1 diária em mar. de 2024

6/10 - Ok

Jessica

Viagem de negócios, Viagem com a família
What I liked was it was quiet. (May be because it is not tourist season.) The heat worked great. There were no bedbugs. What I didn’t like was the smell. Like there is poor ventilation and the smell of stink feet and body order ruminating in the entire place. The cheap, thin mattresses were rock hard. The pillows were small and thin. The fan didn’t work in the bathroom. The vent was full of old lint. The beds were poorly made. There were crumbs along the edges of the carpet everywhere. I would rate this place better if a little more effort went into ventilation and keeping the place cleaner. I would even look past the crumbs on the floor and the lack of sleep from the hard beds if it didn’t smell.
Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Michael

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
When we checked in we were immediately hit with the smell of burnt methamphetamines in the lobby. The front desk clerk was clearly under the influence. When we got into our room all of the electronics in the room were unplugged and furniture had to be moved to plug them back in. After correcting that we found that all of the lightbulbs in the room were missing. We went to the front desk to get new light bulbs but were unable to get a hold of anyone so our stay had to be accommodated with our own flashlights Simply unacceptable.
Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Mathew

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Only 1 towel in room.the window curtains i think have mold or something strange on them. Toilet seat was broken. No creamer/sweetner for coffee. Hot tub out of service vending machines all empty. Staff was good and courteous. Bring ypur own.pillow these pillows are terrible.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Scott

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Best afforadable option in Hot Springs, SD
Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Jim

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Stephanie em 30 de jan. de 2024
Thank you for staying with us during your visit to the Black Hills. We look forward to your next stay. May you always be blessed.

2/10 - Terrível

Terra

Hospedou-se por 1 diária em jan. de 2024
Resposta de Stephanie em 11 de jan. de 2024
We thank you for your visit to the Black Hills, and am sorry to see you were unsatisfied with your stay with us. We do hope that on your next visit you will choose to give us a second chance. May you be blessed!

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent deal for the price. Clean hotel in good shape. Free breakfast was beyond expectations.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Stephanie em 8 de jan. de 2024
Thank you for staying with us during your visit to the Black Hills. We are so happy to hear that you enjoyed your stay and it met/exceeded your expectations! We really hope to see you again on your next visit! May you always be blessed!

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Stephanie em 4 de jan. de 2024
We are so glad that you chose to stay with us during your visit to the Black Hills. We hope that you will once again stay with us the next time you are in the area. May you always be blessed!

4/10 - Insatisfatória

wayne

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Stephanie em 2 de jan. de 2024
We thank you for your visit to the Black Hills, and am sorry to see you were unsatisfied with your stay with us. We do hope that on your next visit you will choose to give us a second chance. May you be blessed!

6/10 - Ok

Joshua

Pontos positivos: Serviço e funcionários
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Stephanie em 2 de jan. de 2024
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

10/10 - Excelente

Tracy

Viagem com a família
Pontos positivos: Comodidades
A real bang for the buck.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Stephanie em 28 de dez. de 2023
We thank you for your visit to the Black Hills. May you be blessed.

8/10 - Boa

Anne

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Room was clean. However, there was only 1 plastic cup in the room to drink out of. A coffee pot, but no cups to make coffee in! Disappointing that the spa and pool were both closed.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Stephanie em 28 de dez. de 2023
We thank you for your visit to the Black Hills and apologize for any inconvenience you experienced during your stay. Our pool does close during the off season. May you be blessed.

6/10 - Ok

Lindsey

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Stephanie em 2 de jan. de 2024
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

10/10 - Excelente

Zerah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Stephanie em 2 de jan. de 2024
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

8/10 - Boa

WAYNE

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Stephanie em 2 de jan. de 2024
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

4/10 - Insatisfatória

Brittney

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
The pool was closed. The spa was closed. It smelled like sewer and Lysol. There was a note on couch bed that said we’d be charged $100 if we used it. The waffles mix was sour.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Stephanie em 28 de dez. de 2023
We thank you for staying with us and apologize for any inconvenience. Our pool is closed for the season and hope that your next visit to the Black Hills we can meet your expectations of standard. May you be blessed.

2/10 - Terrível

Carolyn

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Front desk person did not know his job, tv did not work so we requested another room and were allowed to move. Cafe attached to the hotel served us very old hoagie bread with our sandwich. Breakfast was cold, the bananas were black and the hot water for tea was not hot even after he refilled it.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Stephanie em 28 de dez. de 2023
We apologize for the inconvenience you experienced during your stay. Unfortunately, we have no control over or connection to the cafe onsite. Hopefully on your next visit to the Black Hills you will visit our establishment again and find that everything is up to your standards. May you be blessed.

8/10 - Boa

Janet

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room very warm but dining room cold Disappointed that pool closed.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Stephanie em 4 de dez. de 2023
Thank you for choosing to stay with us during your Black Hills getaway. We look forward to your next visit. We apologize the pool was closed for the season. May you be blessed!

8/10 - Boa

Erin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Comfy beds but pillows not the best. Staff was amazing and very nice. Hotel could use a make over but one of the better choices to stay at. Would rebook.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Stephanie em 28 de nov. de 2023
Thank you for choosing to stay with us during your visit to the Black Hills. We are so glad you enjoyed your stay and look forward to the next time you grace us with your presence. Hope you are blessed!

2/10 - Terrível

Israel

Hospedou-se por 1 diária em nov. de 2023
Resposta de Stephanie em 2 de jan. de 2024
We thank you for your visit to the Black Hills, and am sorry to see you were unsatisfied with your stay with us. We do hope that on your next visit you will choose to give us a second chance. May you be blessed!

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Still the best in town
I truly like this property. the staff is always friendly and accommodating. the property is kept clean and the rooms are clean and comfortable. Unfortunately things are getting a bit run down - wallpaper in the bathroom was peeling, the furniture looking pretty worn and the linens are showing extreme wear. While i was there, they were replacing all of the flooring so i take that as a sign that the owners are working on updating.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Stephanie em 20 de nov. de 2023
Thank you for choosing to stay with us during your visit to the Black Hills. We love hearing how you enjoyed staying with us and look forward to your next visit. Yes, we did update the carpeting thru out the hotel. Have a blessed one.

10/10 - Excelente

Linda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was our first time visiting Hot Springs, South Dakota. The hotel staff was friendly and accommodating. The facilities are a little dated, but the hotel is very clean. The breakfast was hot and delicious. We hope to visit the area again.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Stephanie em 10 de nov. de 2023
Thank you for staying with us during your visit to the Black Hills. We are so glad you enjoyed your stay with us and hope that you will consider visiting again the next time your in the area. Have a blessed one!

8/10 - Boa

Mark

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The hotel is undergoing remodeling - so it was a bit dusty, piles of old carpet outside, etc...that said the price was pretty fair, the room was nice enough and clean. Our room probably had new carpet and paint, however the mattress needed replacement and the bathroom lacked some basic supplies. All in all, we hope that the refurbishing adds value - we poke with the general manager who said that the hotel should be better sooner than later.
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 3 de nov. de 2023
Mark, thank you for your review! We appreciate you choosing to stay with us during your visit to the black hills and hope you will stay with us again. We apologize for any inconvenience there was during this time of upgrading our carpet. Have a great evening and we look forward to seeing you again

8/10 - Boa

Laura

Hospedou-se por 2 diárias em out. de 2023
Resposta de Stephanie em 10 de nov. de 2023
Thank you for choosing to stay with us during your visit to the Black Hills. We are glad you enjoyed your stay with us, and hopefully you will choose to stay with us again on your next visit. Have a blessed one.

10/10 - Excelente

Thomas W

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent staff! A little disappointed that the microwave in the room did not work and there were no cups for the coffee maker. And only one coffee pod for my two day stay. Breakfast was very good with an excellent fellow attending and making sure all needs were met.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Stephanie em 10 de nov. de 2023
Thank you for choosing to stay with us during your visit to the Black Hills. We apologize that you did not have the items you needed during your stay but am very glad you were happy with your accommodations. We hope that you will choose to stay with us on your next visit. Have a blessed one.

8/10 - Boa

Colton

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed my stay. It was quiet and peaceful. The staff was friendly and helpful.
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 31 de out. de 2023
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to hear that you enjoyed your stay. We look forward to having you stay with us again, if you make it back to this area. My your journey in life always be blessed.

4/10 - Insatisfatória

Steven

Viagem a dois
Pontos positivos: Comodidades
Pontos negativos: Limpeza
Doing a lot of remodeling, avoid until done.
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 27 de out. de 2023
We apologize for updating the carpet in our hotel, and that you stayed during that time. We did try to ensure that our guests were not affected, by not putting them on the floor getting the new carpet. Hopefully you will decide to stay with us again. Be blessed.

10/10 - Excelente

Mike and Mimi

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean and affordable place to stay.
We appreciated this affordable option and the great location. Check in was super easy.
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 24 de out. de 2023
We are so happy to hear that you enjoyed your stay with us this past weekend. We are so proud that our employees made check-in so easy and that you found the location and price worth the stay. Please feel free to join us again on your next getaway to the black hills. Have a blessed one.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quiet room to relax
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 23 de out. de 2023
Thank you for staying with us during your getaway. We hope to see you back the next time your in the area.

4/10 - Insatisfatória

Carie

Pontos positivos: Limpeza e condições e instalações da propriedade
Property was clean room was nice and clean
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 23 de out. de 2023
Thank you for choosing us for your getaway. We hope that you choose to stay with us again in the future.

2/10 - Terrível

Nancy

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The place was filthy…. Stained curtains in room…. Horrific…
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 23 de out. de 2023
We are sorry to hear that your expectations were not met while staying with us. We hope that in the future you will choose to give us another try and let us give you the stay you deserve!

10/10 - Excelente

Lisa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
No complaints. Property was clean and quiet. Great value at $89 a night
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 23 de out. de 2023
We are so happy to hear that you enjoyed your stay! We look forward to seeing you on your next visit to the area. Thank you for the amazing review of our establishment!

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Conforto do quarto
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 18 de out. de 2023
We apologize for the inconvenience you experienced during your stay with us, and hope that you will give us another try in the future.

8/10 - Boa

Amy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 18 de out. de 2023
Thank you Amy for your review on our hotel. We hope that you had an enjoyable stay with us, and look forward to having you stay again. May you always be blessed!

6/10 - Ok

Pamela

Viagem a dois
Pontos negativos: Comodidades
Pool and spa was shut down
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 17 de out. de 2023
We apologize for the inconvenience not having a spa is after a long travel. We do shut our pool down for the season and am sorry that was not made clear when you booked the room. We are working to resolve that issue. We do hope that you will visit us again during the warmer months and are then able to use the pool.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
The bed was awful...everything else was ok. Nothing spectacular.
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 17 de out. de 2023
We are so sorry that the bed was not comfortable for you. And I do hope you will think of us when booking your next getaway and the bed will then be more comfortable. Have a blessed day.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Stephanie em 17 de out. de 2023
We hope that you decide to choose our hotel again on your next trip to the black hills. We are so happy that you got to stay with us, and have a relaxing stay. Please enjoy where ever the wind may take you, until you come and see us again.

10/10 - Excelente

Arlie, DEADWOOD

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was very clean. We were able to park near the entrance close to the room. Rates were great.
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 17 de out. de 2023
We are so pleased you enjoyed your stay with us. We try our best to make your getaway, home away from home. We do hope that you will stay with us again.

10/10 - Excelente

Kim

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Front lobby very clean. Friendly service. The room was clean with comfortable beds and pillows. The shower was great with plenty of hot water. Had an excellent sleep! There’s a full breakfast that had more than i expected. Overall a great stay!
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 17 de out. de 2023
Thank you for choosing to stay with us, during your getaway and that we were able to exceed your expectations. We look forward to accommodate you on your next getaway.

8/10 - Boa

m

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect for us for a night traveling
Perfect for us for a night
Hospedou-se por 1 diária em set. de 2023
Resposta de Stephanie em 17 de out. de 2023
Thank you for choosing to stay with us on your getaway. Hopefully on your next you can stay with us for more than a night and will get to do more sightseeing of our beautiful town and area.

8/10 - Boa

MARK, Duluth

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The people working there were great! The property was only partially open, poorly maintained and dirty. Carpets made my socks black. Unfortunately I can't recommend it.
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 17 de out. de 2023
We are sorry to see that you did not enjoy your stay, and hopefully you will be willing to give us another try at a later date. We are very pleased to see that our employees at least were enjoyable and if none other that that, may that be the reason to come back. We have had to do some renovations and look forward to over exceeding your future expectations.

2/10 - Terrível

Erin, Sunnyside

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place is an absolute dump. The fitness center was “under construction”, the pool was closed, there is no hot tub (even though it’s advertised that there is one), the breakfast is disgusting and none of the staff seems to know what is going on in any capacity. The sheets in our room had blood stains on them (which were promptly replaced) and the majority of the hotel was in complete disrepair. I rarely give bad reviews but this place is truly awful and I would never stay here again.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Stephanie em 17 de out. de 2023
We are sorry that our hotel was not to your liking, and do apologize for the inconvenience you experienced while at our establishment. We do hope that in the future you will allow us to do better and give us another try. Have a blessed one.

10/10 - Excelente

Bente

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The room was nice and clean and the bed was wonderful !
Hospedou-se por 1 diária em out. de 2023
Resposta de Stephanie em 17 de out. de 2023
Thank you so much for choosing to stay with us. We hope that after leaving our establishment you made it safely to your destination. We look forward to having you back on your next getaway!

10/10 - Excelente

Rodney

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Stephanie em 4 de out. de 2023
Thank you for choosing to stay with us on your getaway. We definitely appreciate you and hope your trip home, or wherever the wind blows, goes splendidly well!