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Avaliações de The Park Lane Hong Kong, a Pullman Hotel

5 out of 5
The Park Lane Hong Kong, a Pullman Hotel
310 Gloucester Road, Causeway Bay, Hong Kong

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 443 de 1001 avaliações" "
Nota 8 - Boa. 361 de 1001 avaliações" "
Nota 6 - Ok. 111 de 1001 avaliações" "
Nota 4 - Insatisfatória. 53 de 1001 avaliações" "
Nota 2 - Terrível. 33 de 1001 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

8,0/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

MARIO

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Manager em 9 de mai. de 2017
Dear Mario, Thank you very much for giving us 5 stars. We are glad you enjoyed your stay and we look forward to welcoming you to our hotel very soon. Best, The Park Lane Hong Kong, a Pullman Hotel

10/10 - Excelente

RUIHAN, Arcadia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good place for shopping. Based on the history of the building, the only thing it need to improve is the water flow of the sink.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

YIHUA

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff and location. Spacious room in Hong Kong. Will definitely stay here if we come back
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Happy Leung em 29 de abr. de 2024
Dear Yihua,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 - Ok

MICHEL

Viagem a dois
Pontos negativos: Limpeza e comodidades
hôtel très bien placé en pleine zone commerciale de causeway bay et donnant sur le victoria park; accès faciles des transports en commun. mais mal entretenu, pas très propre. pas un 5*, plutôt 4*-. finalement ne vaut pas le novotel.
Hospedou-se por 10 diárias em mar. de 2024
Resposta de Happy Leung em 6 de abr. de 2024
Dear Michel,Thank you for your kind review. We are glad you enjoyed our prime location. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Yanlei, seattle

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked it
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Happy Leung em 6 de abr. de 2024
Dear Yanlei,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

catherine

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Nice location
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Happy Leung em 26 de mar. de 2024
Dear Catherine,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Marc, Radlett

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Happy Leung em 29 de abr. de 2024
Dear Marc,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Dexter

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Its been years since we stayed at Park Lane but we are glad to have tried it again. Hotel is in a great location and rooms/facilities were top notch. What sets it apart though was the service we received from the staff. Thanks to Sandy, Bonnie, June, Neo, Michelle, Julia, Rachel, Juluis, Jack and Joey for making our stay great.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Happy Leung em 20 de mar. de 2024
Dear Dexter,Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on the services provided by the teams. It was indeed our pleasure to have you always and we look forward to welcoming you again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Rebecca

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
the check in was seamless, Quentin was very helpful and friendly in offering advice to our queries. The Parklane is also very accessible to various locations within Hong Kong island and more importantly walking distance to Causeway Bay MTR.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Happy Leung em 15 de mar. de 2024
Dear Rebecca,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

jay

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
bad experience
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Happy Leung em 15 de mar. de 2024
Dear Jay,Thank you for your review. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Jose

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
A lot of shopping in the area.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Happy Leung em 15 de mar. de 2024
Dear Jose,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 - Ok

MIYUKI

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
バスタブの排水が悪いなど､バスルームが使いづらい感じありました。
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Happy Leung em 15 de mar. de 2024
Dear Miyuki,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconvenience and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Ginger

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was wonderful and a perfect added touch
Hospedou-se por 1 diária em fev. de 2024
Resposta de Happy Leung em 15 de mar. de 2024
Dear Ginger,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 - Terrível

MEI LAN

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Zero Vip amenities accorded, no point reserving vip access hotels in future.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Happy Leung em 23 de fev. de 2024
Dear Mei Lan,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you and your family back again in the future. Sincerely,Guest Experience Manager

10/10 - Excelente

Adrienne

Hospedou-se por 7 diárias em fev. de 2024
Resposta de Happy Leung em 26 de mar. de 2024
Dear Adrienne,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 - Ok

Raymond

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
The location is excellent; however, the room amenities and service fall below expectations. The room lacks cleanliness, evidenced by bread left from the previous guest on the table.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Happy Leung em 15 de fev. de 2024
Dear Raymond,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Jun

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really good location. Very close to Victria Harbour and I could enjoyed CNY fireworks. It was great.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Happy Leung em 14 de fev. de 2024
Dear Jun,Thank you for the positive review of our hotel! We are glad to know that you enjoyed your stay and the CNY fireworks. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Bernard, Calgary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Did not receive VIP upgrade and services
Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Leung em 15 de fev. de 2024
Dear Bernard,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 - Ok

Trevor

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
An old and tired hotel. Not a 5 star by any means of the imagination and certainly not a Pilmam. Very expensive for an average hotel and that didn’t include breakfast. Worst view of apartments I have ever had. Despite being. VIP Gold member on Expedia was offered an upgrade at a hefty price. No thanks. On the better side staff were good and efficient and very convenient for the metro. But not worth the money overall.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Happy Leung em 15 de fev. de 2024
Dear Trevor,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Bernard, Calgary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff and services were excellent. Did not receive upgrade, ended up paying extra for room upgrade.
Hospedou-se por 11 diárias em jan. de 2024
Resposta de Happy Leung em 14 de fev. de 2024
Dear Bernard,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Oi yuen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is very clean and the staffs are excellent,the location to tube station is very near,yes very good that’s how 5 star hotel should be
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Happy Leung em 14 de fev. de 2024
Dear Oi Yuen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

JUNKO

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Happy Leung em 1 de fev. de 2024
Dear Junko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

li yun

Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Leung em 1 de fev. de 2024
Daer li yun,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Kyung Jae

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
생수병 대신 정수기가 설치되어 있어 살짝 당황했습니다.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Happy Leung em 1 de fev. de 2024
Dear Kyung Jae,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Ta Chou

Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Leung em 1 de fev. de 2024
Dear Ta Chou,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Eunice

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location! Many dining options & shops nearby.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Happy Leung em 21 de jan. de 2024
Dear Eunice,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Tien

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Leung em 21 de jan. de 2024
Dear Tien,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Janet

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Happy Leung em 21 de jan. de 2024
Dear Janet,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

averil

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Happy Leung em 21 de jan. de 2024
Dear averil,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Location No 1
Location is fantastic , with lots of shopping and food surrounding the hotel. Near Causeway Bay MTR however short of plugs for charging my iPhone as not both side of the bed have the power plug
Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Leung em 21 de jan. de 2024
Dear Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

6/10 - Ok

Agnes

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Need to uplift condition of rooms.
The room condition was old, there was a stale smell in the room, the toilet flush was faulty as well as bath tub stopper.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Happy Leung em 21 de jan. de 2024
Dear Agnes,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconveniences caused and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Ferry yanto

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Happy Leung em 21 de jan. de 2024
Dear Ferry yanto,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

WING TING JENNY

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 11 diárias em dez. de 2023
Resposta de Happy Leung em 21 de jan. de 2024
Dear Jenny,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Kelvin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Happy Leung em 21 de jan. de 2024
Dear Kelvin,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

TATSUYA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Happy Leung em 21 de jan. de 2024
Dear Tatsuya,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

6/10 - Ok

Woon Choon

Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Happy Leung em 1 de fev. de 2024
Dear Woon Choon,Thank you for your review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

4/10 - Insatisfatória

MISEON

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Happy Leung em 21 de jan. de 2024
Dear Miseon,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 - Terrível

Yoyo

Hospedou-se por 8 diárias em dez. de 2023
Resposta de Happy Leung em 21 de jan. de 2024
Dear Yoyo,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Luke

Hospedou-se por 10 diárias em dez. de 2023
Resposta de Happy Leung em 1 de fev. de 2024
Dear Luke,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Kumudini

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I stayed five nights. From the arrival to departure the concierge and other members of staff have been extremely helpful. The room gets cleaned very well daily.
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Happy Leung em 31 de dez. de 2023
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Peter

Hospedou-se por 5 diárias em dez. de 2023
Resposta de Happy Leung em 31 de dez. de 2023
Dear Peter,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Phoebe

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Happy Leung em 31 de dez. de 2023
Dear Phoebe,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 - Terrível

Yukari

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Happy Leung em 31 de dez. de 2023
Dear Yukari,Thank you for your kind review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Kuan Yee

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Convenient location by Victoria Park ( huge and interesting) and 100m from Causeway Bay MTR and 8 min walk to Times SQ. Overall good except hotel is a bit aged.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Happy Leung em 13 de dez. de 2023
Dear Kuan Yee,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

4/10 - Insatisfatória

Dirk, New Canaan

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Amenities were fine, nice location, but all four experiences with the reception staff were off-putting. Fairly hard upsell at check-in to get a more expensive room (when I already paid for a better room). Had a question about the reservation, both people I spoke with were condescending. Tried to check out 7:45 AM on a Friday morning, there was one person working the check-out desk and six people in line waiting to check out - on a business morning.
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Happy Leung em 13 de dez. de 2023
Dear Dirk,Thank you for taking the time to share your review with us. Please accept our sincere apologies for your experience. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. It is our hope to have the opportunity to welcome you back again in the near future. Sincerely,Guest Experience Manager

6/10 - Ok

Joyce

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The property is conveniently located. However, rooms are outdated and definitely need renovation. I also booked a room for my son who stayed there for 5 nights and he told me they did not provide any water in the room. He was told he had to ask for it. I think hotels should not skim on essential items like water, body lotions in the name of being environmentally friendly. Last thing any traveler want to do is having to rush out to buy thge essential stuff!!
Hospedou-se por 15 diárias em nov.. de 2023
Resposta de Happy Leung em 30 de nov. de 2023
Dear Joyce,Thank you for your review of our hotel. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

Suen

Hospedou-se por 1 diária em nov. de 2023
Resposta de Happy Leung em 31 de dez. de 2023
Dear Suen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

Yuko

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
最初に案内された部屋はビルの裏側のひどい眺望だったので、差額を支払いグレードアップしてもらいました。 水の勢いも排水も問題なく、広さも充分でリネン類も清潔、廊下が冷え過ぎていた以外、とても快適に過ごせました。 空港へのアクセスも、近くからA11のバスがあり、便利。 メトロのコーズウェイベイとトラムの駅も近く、スーパーもすぐ近くにあって、買い物、外食には最高のロケーションでした。 オススメです。
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Happy Leung em 30 de nov. de 2023
Dear Yuko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We appreciate your recommendation and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 - Boa

TAK YAN

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 12 diárias em nov.. de 2023
Resposta de Happy Leung em 30 de nov. de 2023
Dear Tak Yan,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful view and spacious area around the hotel, but near MTR.
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Happy Leung em 30 de nov. de 2023
Dear John,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager