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Avaliações de Holiday Inn Hinton, an IHG Hotel

3 out of 5
Holiday Inn Hinton, an IHG Hotel
393 Gregg Ave, Hinton, AB

Avaliações

7,6

Boa

Nota 10 - Excelente. 295 de 1000 avaliações" "
Nota 8 - Boa. 358 de 1000 avaliações" "
Nota 6 - Ok. 191 de 1000 avaliações" "
Nota 4 - Insatisfatória. 91 de 1000 avaliações" "
Nota 2 - Terrível. 65 de 1000 avaliações" "

8,0/10

Limpeza

8,0/10

Serviço e funcionários

7,6/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Lucila

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Em Hinton como base para o Jasper Park
Ficamos no Holiday Inn Hinton como base para irmos ao Jasper Park, pois em Jasper ja nao tinham mais hoteis disponiveis ao alcance do meu bolso! O hotel segue bem o padrao dos Holiday Inns: boas camas, quartos grandes, banheiro com o lavatorio para fora, o que para uma familia de 4 pessoas facilita muito! E todos os confortos de shampoo, sabonetes, hidratantes etc. Uma cafeteira Keourig no quarto, geladeira e microondas. O café da manha incluso na diaria era completo e muito bom, apesar de repetir tudo em todos os dias. 70km de viagem até Jasper é puxado, mas a estrada é otima e no verao, como anoitece so perto das 11pm voltamos com luz do dia na estrada todos os dias! O hotel é tal e qual aparece nas fotos do site.
Hospedou-se por 3 diárias em jul. de 2017
Resposta de Sachin em 3 de ago. de 2017
Dear Lucila, Thank you for the wonderful review and we are delighted that you had a truly satisfactory stay with us. Your kind comments about the hotel, rooms, amenities, location and food are much appreciate. I have shared your positive comments with my team and we look forward to welcoming you back soon. Kind Regards, Sachin Pandey Guest Services Manager

6/10 - Ok

Ronaldo, Sao Paulo

Hotel excelente para uma noite
A cidade de Hinton é muita pequena, as opções de lazer estão em Jasper, a estrada está em obras, assim, a opção de hosperdar-se em Hinton e aproveitar Jasper é complicada!!! Sobre o Hotel, tem uma acústica não muito boa, ouve-se tudo o que se faz nos quartos ao lado e principalmente o ruído das pessoas acima, fora isto, o hotel tem uma piscina com tubo agua que os filhos se divertiram!!! O café da manhã é realizado no restaurante anexo ao Hotel, com o voucher de $ 15,00 por pessoa dá para aproveitar bem!!! Ainda, as refeições do restaurante também são boas e com preços justos!!!

10/10 - Excelente

Leon

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hospitality
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 8 de mai. de 2024
Thank you for taking the time to leave a review. We appreciate your feedback.

10/10 - Excelente

myeongsoo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Kindness and clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Services em 14 de mar. de 2024
Thank you for taking the time to leave a positive review.

10/10 - Excelente

Danny, Grande Prairie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It is exceptionally clean. Very quiet and the staff is super friendly. Very modern rooms.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Services em 11 de fev. de 2024
Thank you for taking the time to leave us a positive review. We appreciate your feedback.

8/10 - Boa

Scott

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Services em 13 de dez. de 2023
Thank you for staying with us! We Appreciate your feedback!

4/10 - Insatisfatória

Jacinta

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Very dated… even thou we were in a room that was renovated the heater/ac was not working we had to reset at least 10 times, without luck. As well our bathroom door would not close, needed to be held closed with a weight. Great when sharing a room with husband and son.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Guest Services em 28 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - Terrível

Deborah

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
This hotel is horrible, I wouldn’t recommend staying here with their pre paid accommodation. If you have problems with the property you are stuck staying there unless you put out extra money to stay elsewhere.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Guest Services em 28 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - Boa

Annette

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Guest Services em 17 de dez. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

4/10 - Insatisfatória

Carrie

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
If you book through Expedia, expect snotty service because you booked “through a third party”. I was also refused a receipt when I checked out because l “booked through a third party” . I have booked many hotels with Expedia and never been refused a receipt. They have no problem taking my credit card info and deposit but will refuse the receipt. The staff here needs a course on customer service. Last time I stay here
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Unfortunately, due to booking through a third party your receipt can be found through your booking site as our front desk team have access to view your third party rate. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 - Ok

Denise

Viagem com família e crianças pequenas
Holiday Inn Hilton was an average property. Appears to be an older hotel with an add on. Bathroom was very small but how much time are you spending in there lol. Room was very quiet and the beds were very comfortable.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 - Excelente

Kathryn

Viagem em grupo, Viagem com a família
Staff was more than accommodating. We came with a large group, restaurant stayed open late for us and all staff including front desk were very friendly.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 - Ok

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall good experience except for the food service was very subpar.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for writing about your stay experience. We are so sorry to hear that the food service was not up to expectations. We have noted your comments and will pass on your feed back to the concerned departments for improvement.We hope see you again and will make sure your next review will be a 5 star review.

8/10 - Boa

Alex

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 - Ok

Corey

Viagem de negócios
Pontos negativos: Condições e instalações da propriedade
The parking area and grounds around the area told the story. Dirty, garbage every were with weed growing out of control. Inside wall paper peeling off walls, towel wrack wired to the wall and lint and mildew in bathroom corners.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 - Excelente

Satya

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 - Ok

Darren

Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 - Excelente

Ryan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff were awesome start to finish hotel is lucky to have people representing them so well
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 - Ok

Kira

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was nice enough. Some of the other patrons however didn’t seem to care there were other people staying at the hotel. But would go back again.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 - Boa

Vivek

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Rooms and pool area need some Renos.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 - Insatisfatória

chirag

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
THERE is no elevator in hotel. They don’t have bell boys service after 9. We have to carry language to the second floor
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 - Excelente

ALLISANDRINI

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything is perfect
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 - Ok

Amy

Pontos positivos: Serviço e funcionários
Comfortable enough. Reasonable cost but no frills. Food at the restaurant was subpar and overcooked. Room was clean but small. Shower was equipped with shampoo, conditioner and soap dispensers which was great. The fitness center was small but clean . Decent location but better views down the road. Probably wouldn't not stay again.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 - Terrível

Andrea

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I SPECIFICALLY phoned the night before to ensure that the pool was working. Not once did anyone inform me that they would be doing maintenance (which I’m told is fine every Monday) to it in the morning (we were going to be checking in late) I only booked this hotel for the pool and slide otherwise I would have booked somewhere else and paid less. Extremely annoyed.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 - Boa

Irena

Pontos positivos: Condições e instalações da propriedade
Very nice but no elevator
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for writing about your stay experience. We are so sorry to hear that your stay was not up to expectations. We have noted your comments and will pass on your feed back to the concerned departments for improvement.Kindly note, the property has plans for installing an elevator in the building to improve the stay of our guests.We hope see you again and will make sure your next review will be a 5 star review.

10/10 - Excelente

Yolanda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 - Excelente

Megan

Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

2/10 - Terrível

Brenda Rose

Viagem com a família
Pontos positivos: Comodidades
Breakfast was not included. Very expensive for not including a meal.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 23 de nov. de 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 - Boa

Irene

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The bed was very comfortable and it suited our needs to a tee. We were there only as a stop over in heading home from Jasper. We would stay there again.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 - Excelente

rosana

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bed was very comfy. Loved the choice of soft or firm pillows!
Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Marcin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Yan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I love this property.
Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

Linda

Pontos positivos: Limpeza e serviço e funcionários
Difficult for a person with mobility challenges
We asked for a handicapped accessible room. The door way was very narrow, bathroom was not accessible for a person in a wheelchair. The staff was kind and respectful, they just don’t have a facility that accommodates a handicapped person.
Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

wyatt

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Absolutely unimpressed
The hotel was filthy. Had a nasty stench in hallways. The floors creaking there was a 4 ft wet spot on the carpet. Found blood on the head board of my bed . And found a gooey spot in the bed sheets. There was crusting on top of the duvet do None of the tvs would work. Dirt on everything stained food and dust. Windows looked like kids were running amuck At 300 a night I was 100% upset Found bed bug carcasss honestly felt luke crawling out of my skin
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Mario

Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

2/10 - Terrível

Janpinder

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
At first ,there was no elevator over there and it was so difficult to carry bags through stairs and then They had no room service they said they were short staffed then I went all the way downstairs to grab a coffee and even that one was cold .then again I came downstairs then they just microwaved it
Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Margaret, Calgary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall good hotel
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 - Boa

Errol

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Parking was tight with lots of large trucks.
Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

Zahid

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff non-cooperative
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

BARBARA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice place
Everything was nice. Good hotel, my kids loved the pool and the room was great and comfortable, with good options of tv channels. The only “problem” was in the breakfast, there was just two people working to serve and cook. These two people were very kind and helpful, but they need more help.
Hospedou-se por 2 diárias em set. de 2023

8/10 - Boa

SALMA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
hotel was good but the quality of the breakfast was average and it can get better
Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

Olan

Viagem com família e crianças pequenas
Every thing was fine. Room was clean. Staff was friendly and helpful
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Harkiranjeet Singh

Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Services em 22 de nov. de 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 - Excelente

Steve

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
clean and quiet
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Ernesto

Viagem com a família
Pontos positivos: Comodidades
The place and staff are awesome
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

James

Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

kenneth

Hospedou-se por 1 diária em ago. de 2023

2/10 - Terrível

chengyu, Mississauga

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
no elevator ! no service at all, front desk wont send anything to my room, you have to pick up at front desk. carpet is kind dusty and there are hair left in bathroom
Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Gerald

Viagem a dois
If I new it was under construction we would have never booked there. Never got clean towels or wash cloths
Hospedou-se por 2 diárias em ago. de 2023

2/10 - Terrível

Christian

Hospedou-se por 1 diária em ago. de 2023