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Avaliações de The Swan Hotel

3 out of 5
The Swan Hotel
The Thoroughfare, Harleston, England

Avaliações

7,6

Boa

Nota 10 - Excelente. 9 de 39 avaliações" "
Nota 8 - Boa. 15 de 39 avaliações" "
Nota 6 - Ok. 12 de 39 avaliações" "
Nota 4 - Insatisfatória. 1 de 39 avaliações" "
Nota 2 - Terrível. 2 de 39 avaliações" "

7,8/10

Limpeza

8,0/10

Serviço e funcionários

6,0/10

Comodidades

6,4/10

Condições e instalações da propriedade

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Very characterful old world charm full of history.
Hospedou-se por 1 diária em jul. de 2019

6/10 - Ok

Viajante verificado

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Not recommended!
The hotel is old as England. Some of the wooden beams in the ceilings are going to collaps some time soon: there are so many worm holes in them, it's hard to believe they still hold up. The shower is an every day adventure: do I get hot water today? Does the temperature change from ice cold to burning hot in a blink of an eye? Does another guest drain his bath tub and I get the water fed back into mine?! The place is very typical british, but it is very run down. Service is fair at best.
Hospedou-se por 1 diária em jun. de 2019

10/10 - Excelente

Brian

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Swan Harleston
It is a very old building and as such it does not have the pristine condition that more modern hotels.provide. However it has character, history and the staff work hard to help in any way that they can. The breakfast is highly recommended and the bar is busy and lively. Good value and great service.
Hospedou-se por 1 diária em jun. de 2019

8/10 - Boa

Lucy

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Dated but comfortable
We stayed in a family room which was spacious and clean, but unbearably hot. It was 26° on the day we stayed, and because of the hotel holding a beer festival outside into the early hours of the morning, we could not open the windows as the children would not have slept. As this is an old, period property, understandably there is no air-con, but the temperature really was unbearable. The rooms are dated, and although I understand the character of the building needs to be kept, some updating would not go amiss. The bathroom in particular was probably older than I am, and the shower was poor. The beds were comfortable and clean, and there were good facilities in the room, including ironing equipment and tea/coffee making facilities. Breakfast was included and was really lovely, and we couldn't fault the service, but the room price was high for what we got, particularly with the beer festival on, which took over the whole hotel and car park. We were not notified this was happening prior to our arrival. The hotel can charge what it likes as there is little competition for family rooms in Harleston, and although I can't fault the staff and service, I do think this hotel is overpriced and in need of freshening up.
Hospedou-se por 1 diária em jun. de 2019

8/10 - Boa

Heather, San Diego

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very historical and lovely. Great huge breakfast and had a lot of character. The front desk was in the pub! Great location right downtown.
Hospedou-se por 3 diárias em mar. de 2019

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel 👍
Nice place to stay. Food downstairs in the Bar was delicious. Will definitely stay again
Hospedou-se por 1 diária em jan. de 2019

8/10 - Boa

Ian

Nice old hotel, lots of nice period features although at some point, doors had been replaced by rather low quality ones that detracted from the ambience. The room was ok. The bed not the largest but comfortable. The bath with overhead shower wasn’t the best, I’m still amazed that hotels still seem to think that shower curtains are still acceptable. The extractor fan wasn’t working and judging by the musty smell, this wasn’t a recent fault. I must stress though that overall the room was ok and we would stay again. Noise from outside late at night was more than I expected. If we stay again I will remember to ask for a room at the rear. Also, finding the car park is fun due to the one way system. (Hint- go almost out of town and come back down a parallel road...) Breakfast was excellent and the staff were friendly, helpful and helped make the stay quite enjoyable
Hospedou-se por 1 diária em nov. de 2018

8/10 - Boa

Robert

Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2018

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Not quite as website
Not quite as pictures on website - room adjusted for our stay
Hospedou-se por 2 diárias em set. de 2018

6/10 - Ok

Nicola, Co Clare, Republic of Ireland.

Pontos positivos: Limpeza e serviço e funcionários
A lovely, old fashioned hotel, privately owned.
An historic building so no mod cons in this lovely old fashioned hotel. Rooms are large and bathrooms adequate although dated. Didn't worry me at all as the staff were great (although a bit thin on the ground)! If you want a hotel were old fashioned values count this is the one for you. Situated in a lovely market town it's a gem as long as you are not looking for a modern plastic chain. The food is brilliant also.
Hospedou-se por 4 diárias em ago. de 2018

10/10 - Excelente

Geoff, st ives cambs

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very good surprise with the suite and comfort of the bed. Helpful stall and a good breakfast.
Hospedou-se por 1 diária em jul. de 2018

6/10 - Ok

Viajante verificado

Ok for an overnight stop
Nothing wrong with this hotel. Just a bit tired looking and not much to recommend it. There was a big party in thd function room and only 1 member ocf staff to do everything. I guess jt is quieter normally
Hospedou-se por 1 diária em jul. de 2018

10/10 - Excelente

Trudi, Hampshire UK

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Going back again 😁
Lovely hotel, full of character including very wonky floors. Warm welcome and super helpful staff: Luke, especially is a credit to the hotel. My partner and I both said we would plan to stay again... Soon.
Hospedou-se por 1 diária em jun. de 2018

6/10 - Ok

Steve, London

Pontos positivos: Limpeza e serviço e funcionários
Historic old inn in the high street
We booked this hotel on the basis of it offering a family room for four at reasonable value. It is a historic old inn on the high street of a charming market town.
Hospedou-se por 1 diária em mar. de 2018

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Great pub with small but clean rooms
Rooms seem to be kept clean, and beds are comfortable. Pub downstairs is great, with friendly bar staff and locals. Well looked after at breakfast time.
Hospedou-se por 1 diária em jan. de 2018

6/10 - Ok

alan, Sussex

Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Tired
The hotel is full of character but certainly shows its age. The shower in our room did not work and we were unable to switch off the radiator so it became overly hot. Very friendly staff and we had an excellent evening meal there. Was also in an excellent central location for everything we needed.
Hospedou-se por 2 diárias em out. de 2017

6/10 - Ok

Viajante verificado

Hospedou-se por 1 diária em out. de 2017

8/10 - Boa

David

Pontos positivos: Serviço e funcionários
Nice country hotel
The Swan oozes local charm and is good value for money. A good breakfast, great beer and the host with the most. Rooms and plumbing are very dated but that is a part of the charm, I will certainly stay again in preference to other establishments I have used in the same area.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
nice hotel - bit tired
Nice Hotel, bit tired, very old, steeped in history, stairs not for the faint hearted as they are very wonky. staff very good, breakfast very good.

10/10 - Excelente

Frederick, West Coast USA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A nicely restored inn with a history
The staff is friendly and helpful. I enjoyed dining downstairs and imagining myself chugging a beer there, back in the day, sitting across from my ancestor Edward Fuller. The town is delightful. St. Mary's Church is magnificent, a legacy in my family and well worth a visit.

10/10 - Excelente

Jill, Queniborough

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel was great x good service x hotel could do with refurb x

8/10 - Boa

Irene, Northampton

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Swann
Good hotel let down by breakfast staff really nice

8/10 - Boa

Jim, Worcester

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Work
Good place to stay nothing too fancy but great food in the Bar and made to feel very welcome

8/10 - Boa

Elaine, manchester

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Attending a friend's wedding. Arrived a lot later than expected, due to weather condition. Hotel staff were very helpful and friendly. Lovely breakfast. Would stay again.

4/10 - Insatisfatória

katie, england

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
noisey and carpet very dirty
not much sleep noisey outside people shouting andbathroom dirty smelt of blocked drains needs a bit of bleach down loo and sink loo was brown stains not clean at all

6/10 - Ok

Mike, Derby

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Our arrival didn't get off to a great start. The receptionist was having a bad day and was quite surly. The rest of the staff were great, especially in the morning. This is a very old building, with plenty of character, but the room itself was very tired, especially the bathroom. Breakfast was good and the staff were friendly. Overall, given the lateness of the booking, it was reasonable value for money.

10/10 - Excelente

Colin O, Nottingham

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
GREAT SERVICE ON ARRIVAL
ON ARRIVAL I WAS GREETED WITH A FRIENDLY SMILE......AND AFTER A BAD DAY IT WAS MUCH APPRECIATED,THE STAFF ARE GREAT, HOME FROM HOME,WENT AND HAD A BEER IN THE TRADITIONAL BAR AND READ THE PAPER TO CHILL OUT.............GOOD PINT AS WELL.GOOD BREAKFAST TOO!WHEN IN THE AREA NEXT I'LL STAY AGAIN!

6/10 - Ok

Biker WM, West Midlands

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Good Service but Looking Tired
We experienced great service and very nice food. Rooms are tired and most areas of the hotel need a 'lick' of paint. Expensive for the quality of room compared to similarly priced hotels.

8/10 - Boa

Roy, Northants

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
great ambience
A good stay in a room at the top of this old hotel. No lift, but a staircase that reminded me of a haunted house, first leaning to the left and then to the right. An experience not to be missed.

2/10 - Terrível

Rea, midlands

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disappointing; needs to urgently be reviewed again
Reception closed so bar staff booked us in and wrongly informed us that we were staying in two single rooms as opposed to a twin bedded room causing unnecessary problems. Hotel was poorly maintained and staff sloppy without any clear management or direction.. Very loud at night and in the early hours of the morning resulting in inability to sleep or being repeatedly woken up. No safe or hair dyer but 2 sachets of bath gel were provided. Probably the worst hotel we have stayed and should not be recommended on your site.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
The building itself and surrounding area were beautiful. The breakfast was very nice, the room needed a refurb and the bed mattress was the worst I have ever tried to sleep on!!!! I could feel almost ever spring on the mattress and some springs were almost popping out!!!

10/10 - Excelente

Roy, Milton Keynes

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good Location
Good location in centre of town. Excellent service from all staff who were very friendly./

10/10 - Excelente

taur 1, manchester

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
fantastic service
staff excellent rooms very clean would stay again.

8/10 - Boa

SG

Pontos positivos: Limpeza e conforto do quarto
Quiet ,good Waveney Valley location
Overall impression was very good. Room was a very good size, good quality Ducal furniture. Fabulous hot breakfast. The only issue was the room carpet, it is more than due an upgrade. A good choice for a South Norfolk Hotel at a good price. I would stay there again. (good beer choice too :))

8/10 - Boa

louise, London, UK

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Welcoming, warm and worthwhile
Very pleasant and welcoming staff, I enjoyed the stay and would certainly go back. The Hotel had character was warm, clean and generally good value. I left an item of clothing there and they rang to tell me they are posting back to me, I thought that was excellent service.

6/10 - Ok

Viajante verificado

opinion
A couple of minor points would help. Cleaning out or changing the shower head - plenty of hot water & sufficient pressure, but few working jets. A small hairdryer in each room would not go amiss.

8/10 - Boa

Paul, Sheffield

Pontos positivos: Limpeza e conforto do quarto
Very traditional pub
A good pub with a great restaurant. A Very old building so anyone over 6ft be careful going to your room after a skin full. Friendly staff. The room could have done with a bit of a refurb but far from bad. Would I stay here again? Yes but its a close call.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza
8/10?
Good food and clean accommodation, but 8/10? Let's face it this is a pub in a small market town and as such is worth 5/10 at best. That's not to say that what is on offer isn't good because it is. If you choose to stay here then ask for a room away from the main road: the boy racers finish about 12.15 and the local traffic begin s about 05.30.

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários
Swan Hotel
Pros: Nice helpful staff, clean rooms, Cons: Wireless connection was poor, breakfast was alright, rooms are a little dated.