Vista do quarto

Avaliações de InterContinental Hanoi Landmark72, an IHG Hotel

5 out of 5
InterContinental Hanoi Landmark72, an IHG Hotel
Keangnam Hanoi Landmark Tower , Plot E6, Cau Giay, Me Tri Ward, Tu Liem District, Hanoi

Avaliações

9,6

Extraordinária

Nota 10 - Excelente. 358 de 458 avaliações" "
Nota 8 - Boa. 75 de 458 avaliações" "
Nota 6 - Ok. 23 de 458 avaliações" "
Nota 4 - Insatisfatória. 1 de 458 avaliações" "
Nota 2 - Terrível. 1 de 458 avaliações" "

9,6/10

Limpeza

9,6/10

Serviço e funcionários

9,0/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

FUMIMARO

Pontos positivos: Comodidades
Really welcome staff and their passion for service. I really satisfied with the stay. It’s far from old quarter which is the disadvantage but overall satisfaction is high because of great services.
Hospedou-se por 8 diárias em abr. de 2024

10/10 - Excelente

Conrad Joseph

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
quite area
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Thao Do em 2 de mai. de 2024
Dear Conrad Joseph, Thank you for taking time to leave us a review following your most recent stay at InterContinental Hanoi Landmark72.We are elated to learn that you had pleasant time while staying with us and found the hotel tranquil ambience perfect for your stay.I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manger

10/10 - Excelente

José

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love the hotel and the hospitality
Hospedou-se por 1 diária em abr. de 2024
Resposta de Thao Do em 15 de abr. de 2024
Dear José,Thank you for taking time to review about your recent stay at InterContinental Hanoi Landmark72.We are delighted to learn that you had pleasant time and appreciate the warm hospitality rendered by our colleagues. I and the team look forward to welcoming you back for another exceptional experience.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Aminah

Hospedou-se por 5 diárias em abr. de 2024
Resposta de Thao Do em 2 de mai. de 2024
Dear Aminah, Thank you for your 5-star review.We are glad to learn that you have enjoyed an overall positive stay experience with us. We greatly value your feedback and look forward to your next visit to InterContinental Hanoi Landmark72.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

man stephanie Leung, Yuen Long

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Loved this property, spacious, friendly and helpful staff
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Thao Do em 7 de abr. de 2024
Dear man stephanie Leung, Thank you for having chosen InterContinental Hanoi Landmark72 as your accommodation in Hanoi.At the InterContinental Hanoi Landmark72 we pride ourselves on delivering the most memorable of experiences to all our guests, and we are thrilled to hear you had such a wonderful visit. Your lovely comments are highly appreciated, and we are looking forward to create another unforgettable experience with you soon. Warm regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Sungmok

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Thao Do em 24 de abr. de 2024
Dear Sungmok, Thank you for having chosen InterContinental Hanoi Landmark72 as your accommodation in Hanoi.We are delighted to learn that you had pleasant time at our hotel. On behalf of the team, we look forward to welcoming you again to InterContinental Hanoi Landmark72.With warm regards,Thao DoQCI Manager

10/10 - Excelente

Clemen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We especially like the hotel breakfast got many food varity with quality! The area is full of nice Korean restaurants which make you feel like in Seoul! Location wise is roughly 30 mins to all major tourist attractions in City
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Management Team em 19 de mar. de 2024
Dear Clemen,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our breakfast selection and found it to be diverse and of high quality. It's also fantastic to know that you appreciated the vibrant Korean restaurant scene in the area, which added to your overall experience.Regarding the location, we're delighted that our proximity to major tourist attractions in the city was convenient for you.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay with us.Best regards,Hotel Management Team

10/10 - Excelente

Kenneth, Saratoga

Viagem com a família
We got what we expected: 5 star facilities, amenities and service! The staff, all of them, were the best. One door person actually stood in the rain for 10-15 mins. trying to get us a taxi. We loved our stay. The breakfast buffet was the best we had anywhere in Vietnam!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Thao Do em 26 de fev. de 2024
Dear Kenneth, Thank you for your shining compliments.At InterContinental Hanoi Landmark72,we take great pride to create memorable experience for our valued guests. We are glad that every aspect of your hotel was up to your expectation. We are glad to know that we have the best buffet breakfast in Vietnam and the dedicated service from our colleague left you with long lasting impression. We are much looking forward to welcoming you back for another amazing stay.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Chanmoon

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Thao Do em 31 de jan. de 2024
Dear Chanmoon,Thank you for having awarded such a high rating review following your recent visit to InterContinental Hanoi Landmark72. Guest satisfaction is our priority and your kind review let us know that we have succeeded in making your visit truly comfortable and memorable for you. I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Kyoungho

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Thao Do em 31 de jan. de 2024
Dear Kyoungho,Guest satisfaction has always been at the top of everything we do. Your 10 out of 10 stars review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

10/10 - Excelente

MINORU

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
サービス、食事全てに満足です。
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Thao Do em 29 de jan. de 2024
Dear MINORU, Thank you for taking the time to leave us such an awesome review following your experience at InterContinental Hanoi Landmark72.I am extremely pleased to learn that you had such a lovely experience with us and would like to thank you very much for your kind words for the excellent services and sharing provided by the team.Thank you very much for your patronage and I look forward to the pleasure of having you back for another exceptional experience.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

JONG UK

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
아주 좋았어요
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Thao Do em 29 de jan. de 2024
Dear JONG UK , Thank you for taking the time to leave us such an awesome review following your experience with us at InterContinental Hanoi Landmark72.We are elated to learn that you enjoyed great time when staying at our hotel. At the InterContinental Landmark72, quality of service is imperative to each and every employee and we endeavour to provide the five star service to each and every guest.I do hope we get the chance to host you again and show you the true InterContinental Landmark72 service experience.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Eunsun

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Thao Do em 24 de jan. de 2024
Dear Eunsun,Thank you for having chosen to stay at InterContinental Hanoi Landmark72.Guest satisfaction is our goal and achievement and it brings us joy to learn that you rated 10 out of 10 for your experience at our hotel.We are much looking forward to welcoming you back soon.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Minsu

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Thao Do em 24 de jan. de 2024
Dear Minsu,Thank you for spending time to leave us review following your most recent stay at InterContinental Hanoi Landmark72.We are delighted to learn that you had great time at our hotel. I and the team look forward to welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Tokiko

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Thao Do em 16 de jan. de 2024
Dear Tokiko, Thank you for your 5-star review.At InterContinental Hanoi Landmark72, we strive to create wonderful experience to our guests and it brings us joy to learn that you enjoyed great time at the hotel.We hope to have pleasure to welcome you back in the near future.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Ralph

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Thao Do em 15 de jan. de 2024
Dear Ralph,Guest satisfaction is our top priority and we are delighted to learn that you rated so high for your recent experience at InterContinental Hanoi Landmark72. I and the team look forward to welcoming you back soon.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Lota

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Thao Do em 15 de jan. de 2024
Dear Lota, Guest satisfaction is our top priority and we are delighted to learn that you rated so high for your recent experience at InterContinental Hanoi Landmark72. I and the team look forward to welcoming you back soon.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Takashi

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Thao Do em 15 de jan. de 2024
Dear Takashi, Guest satisfaction has always been at the top of everything we do. Your 5-star review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

10/10 - Excelente

Azizur

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Highly Recommend
We had the pleasure of staying at the Intercontinental Hanoi landmark hotel recently, and I must say, the experience was simply outstanding. The duty manager Le Van Tam went above and beyond to ensure our stay was exceptional. Not only did they greet us warmly upon arrival, but extended his hospitality on the daily at the club lounge. They also took the initiative to upgrade our room to a stunning junior suite when the AC malfunctioned in the other room. Their attention to detail and genuine care for guests truly set this hotel apart. From personally ensuring all our needs were met to rechecking if anything else was required, the manager's commitment to hospitality was remarkable. It's rare to encounter such a dedicated individual who elevates the entire guest experience. The upgraded room was beautifully appointed, exceeding all expectations, and made our stay even more memorable. This level of personalized service and generosity speaks volumes about the hotel's commitment to excellence. I cannot commend the manager and the staff enough for their exceptional service and genuine hospitality. This hotel will undoubtedly be my top choice for future stays, thanks to the remarkable care and attention we received.
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Thao Do em 15 de jan. de 2024
Dear Azizur,We sincerely appreciate you taking a moment to share your experience with InterContinental Hanoi Landmark72. As we are dedicated to delivering exceptional service, it is most heartening to know that our colleague, especially our Duty Manager Mr. Tam Le, had gone the extra mile making sure your stay to be memorable. Your compliments are truly appreciated and will be shared with Tam and our team as I am sure it will be a great source of motivation for them to continuously exceed expectations.Best regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Xing

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome place to stay
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Thao Do em 5 de jan. de 2024
Dear Xing, Thank you for having chosen InterContinental Hanoi Landmark72 for your recent visit to Hanoi.We are enchanted to receive your 5 out of 5 star review as your satisfaction is our goal and achievement. We hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Il Kyung

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Thao Do em 27 de dez. de 2023
Dear Il Kyung , Guest satisfaction has always been at the top of everything we do. Your 5-star review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

10/10 - Excelente

SUNGBIN

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Thao Do em 27 de dez. de 2023
Dear SUNGBIN, Thank you for taking time leave us review following your recent stay at InterContinental Hanoi Landmark72.We are delighted to receive your 10 out of 10 rating. Guest satisfaction is our priority here and it warms our heart to learn that you thoroughly enjoyed your time at our hotel. Looking forward to the pleasure of welcoming you back soon for another memorable moment.Regards, Thao DoQuality & Continuous Improvement Manager

2/10 - Terrível

Jun Ki

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Thao Do em 15 de jan. de 2024
Dear Jun Ki ,Thank you for having awarded such a high rating review following your recent visit to InterContinental Hanoi Landmark72. Guest satisfaction is our priority and your kind review let us know that we have succeeded in making your visit truly comfortable and memorable for you. I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Hengching

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Thao Do em 22 de dez. de 2023
Dear Hengching , We are enchanted to receive your 10 out of 10 star review following your recent stay. At InterContinental Hanoi Landmark72, guest experience has always been at the heart of everything we do here. It is great pleasure to learn that you enjoyed great time here. We look forward to welcoming you back for another amazing stay.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

TEBNOMA DAVID

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was an amazing stay at the Landmark 72 hotel Hanoi . Everything was good and perfect. Staff are very nice and front desk staff helpful and friendly. The 71 floor club suite staff are friendly and always warm. Breakfast fantastic and nice people.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Thao Do em 15 de dez. de 2023
Dear TEBNOMA DAVID,Thank you for taking time to share your amazing experience at InterContinental Hanoi Landmark72.Guest experience has always been at the heart of everything we do here. It brings us joy to read your high appreciation for exceptional service and warm hospitality from Front Desk to Club Lounge to 3 Spoons team. Thank you for your patronage and we look forward to welcoming you back to the hotel in near future.Regards, Thao DoQuality & Continuous Improvement Manager

8/10 - Boa

Uk

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Thao Do em 15 de dez. de 2023
Dear valued guest, Thank you for taking time to review your recent experience at InterContinental Hanoi Landmark72.We are delighted to learn that overall you had pleasant time at our hotel. We hope to have pleasure of welcoming you back again,Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Cyril

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great room, well furnished and excellent breakfast buffet.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Thao Do em 6 de dez. de 2023
Dear Cyril, Thank you for your fantastic review.We are thrilled that you enjoyed our spacious and well furnished guest room as well as delightful breakfast. Thank you for choosing us, and we look forward to hosting you again for another memorable stay.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

JUNHO

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent experience always
Staffs are kind. Professional Location is good. Near from korean town Room is clean
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Thao Do em 6 de dez. de 2023
Dear JUNHO, Thank you for sharing such lovely feedback following your recent stay at InterContinental Hanoi Landmark72.We are enchanted to learn that you found the hotel location convenient for you and room cleanliness is up to your expectation. It bring us joy to read your high appreciation for the warm hospitality rendered by our associates. We look forward to welcoming you back on your future travels.

8/10 - Boa

deok young

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Thao Do em 6 de dez. de 2023
Dear deok young, Thank you for taking time to review your recent stay at InterContinental Hanoi Landmark72.We are elated to learn that overall you had pleasant time at our hotel.I and the team look forward to welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

8/10 - Boa

Hyeji

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Thao Do em 22 de dez. de 2023
Dear Hyeji , Thank you for having awarded such a high rating review following your recent visit to InterContinental Hanoi Landmark72. Guest satisfaction is our priority and your kind review let us know that we have succeeded in making your visit truly comfortable and memorable for you. I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Young Kyun (Jeff)

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Thao Do em 22 de dez. de 2023
Dear Young Kyun (Jeff), Guest satisfaction has always been at the top of everything we do. Your 5-star review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

10/10 - Excelente

HYUNGSIK

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Thao Do em 22 de nov. de 2023
Dear HYUNGSIK, Thank you for taking time to review your recent experience at InterContinental Hanoi Landmark72.Guest satisfaction has always been our top priority here and we are are delighted to learn that you had pleasant stay and rated so high for your experience.We do hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

eunmin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Thao Do em 8 de nov. de 2023
Dear eunmin,We are elated to learn that you had pleasant stay and rated so high for your recent experience at our hotel.We do hope to have pleasure of welcoming you back to InterContinental Hanoi Landmark72 in the near future.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Simon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Thao Do em 8 de nov. de 2023
Dear Simon, We are thrilled to receive your 10 out of 10 score review following your recent stay at InterContinental Hanoi Landmark72. Guest satisfaction is our utmost priority and your 10-score review let us know that we have succeeded making your stay truly memorable.I and the team look forward to welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

8/10 - Boa

DOKYUNG

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2023
Resposta de Thao Do em 8 de nov. de 2023
Dear DOKYUNG , Thank you for taking time to leave us a review following your recent stay at InterContinental Hanoi Landmark72.We are delighted to learn that you had great time at the hotel. We hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Abrum

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em out. de 2023
Resposta de Thao Do em 17 de out. de 2023
Dear Abrum ,Thank you for having awarded such a high rating review following your recent visit to InterContinental Hanoi Landmark72. Guest satisfaction is our priority and your kind review let us know that we have succeeded in making your visit truly comfortable and memorable for you. I and the team hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

AIMI

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
very nice.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Thao Do em 12 de out. de 2023
Dear AIMI, Thank you for your kind review.We are delighted to learn that you enjoyed a pleasant time while staying at our hotel.We do hope to have pleasure of welcoming you back to InterContinental Hanoi Landmark72 in the near future.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

nina

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em set. de 2023
Resposta de Thao Do em 4 de out. de 2023
Dear nina,Thank you for taking time to leave us a review following your recent stay at InterContinental Hanoi Landmark72.We are enchanted to learn that you had pleasant time while staying at our hotel. We are look forward to welcoming you back for another amazing stay.Kind regards,Thao DoQuality & Continuous Improvement Manager

4/10 - Insatisfatória

Kanniphat

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em set. de 2023
Resposta de Thao Do em 4 de out. de 2023
Dear Kanniphat, Thank you for taking time to leave us a review following your recent stay at InterContinental Hanoi Landmark72.Guest experience has always been at the heart of everything we do here. We are sad to learn that your stay with us was not up to your expectation. Please accept our most sincere apology for any inconvenience it may cause to you. We do hope you will consider returning to InterContinental Hanoi Landmark72 so we may have another chance to deliver to you a truly memorable and expectational service. Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Il Kyung

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Well prepared and welcome.
Hospedou-se por 1 diária em out. de 2023
Resposta de Thao Do em 4 de out. de 2023
Dear Il Kyung, At InterContinental Hanoi Landmark872, guest satisfaction is our goal and achievement. It brings us joy to receive your 5 star review following your recent stay at our hotel. Hopefully we will have another chance to taking care of you when you come back to Hanoi.Kind regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

JENGHEE

Hospedou-se por 1 diária em set. de 2023
Resposta de Thao Do em 4 de out. de 2023
Dear JENGHEE,Thank you for having chosen InterContinental Hanoi Landmark72 as your accommodation in your recent visit to Hanoi. Guest satisfaction is our top priority here and we are delighted to receive your perfect rating 10 out 10 for your experience at our hotel.Hopefully we will soon have another chance to welcoming you back to the hotel.Regards, Thao DoQuality & Continuous Improvement Manager

8/10 - Boa

Hogeun

Hospedou-se por 3 diárias em set. de 2023
Resposta de Thao Do em 4 de out. de 2023
Dear Hogeun,Thank you for your recent stay at InterContinental Hanoi Landmark72.We are elated to learn that overall you had pleasant time while staying at our hotel. We do hope to have pleasure of welcoming you back soon.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

??

Hospedou-se por 2 diárias em set. de 2023
Resposta de Thao Do em 17 de out. de 2023
Dear valued guest, Guest satisfaction has always been at the top of everything we do. Your 5-star review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

6/10 - Ok

ari

Pontos positivos: Limpeza e serviço e funcionários
Not a 5 star property. Rooms have dated furniture. Restaurant and room service food was not edible. You have to take 2 elevators to get your room. Staff was friendly and professional.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Thao Do em 25 de set. de 2023
Dear ari, Thank you for your recent stay at InterContinental Hanoi Landmark72 and taking time to leave us a review. Guest satisfaction has always been our top priority here. We are elated to learn that the warm hospitality and professional services rendered by our colleagues left your with fond memories. However it is pity that your experience at the hotel was not perfectly enjoyable. Please rest assured that we take your feedback seriously and all of your comments have been forwarded to the management team for action to ensure that the necessary corrective measures have been put in place.We do hope we will have second chance to welcoming you back at the InterContinental Hanoi Landmark72 for a more comfortable experience. Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

TEBNOMA DAVID

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was a great stay at the intercontinental Landmark 72 Hanoi . It is a luxury hotel with lot facilities and accessible for many places. I like the warm welcoming of the front desk staff and the manager. The breakfast staff are so nice and serviable. I highly recommended this hotel . It was an in forgettable stay .
Hospedou-se por 2 diárias em set. de 2023
Resposta de Thao Do em 21 de set. de 2023
Dear TEBNOMA DAVID, I and the team are thrilled to read how amazing your recent experience at InterContinental Hanoi was. Thank you for taking time to share that with reader of Hotels.com. We truly appreciate your lovely review and we do hope to have pleasure of welcoming you back soon.Regards, Thao DoQuality & Continuous Improvement Manager

6/10 - Ok

sayaka

Viagem de negócios
まーまー良かったですね。
Hospedou-se por 3 diárias em set. de 2023
Resposta de Thao Do em 20 de set. de 2023
Dear sayaka, Thank you for having chosen InterContinental Hanoi Landmark72 as your hotel of choice in Hanoi.We are delighted to learn that you enjoyed a wonderful time at the hotel. I and the team look forward to welcoming you back soon.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Siwoo

Hospedou-se por 1 diária em set. de 2023
Resposta de Thao Do em 20 de set. de 2023
Dear Siwoo,Guest satisfaction has always been at the top of everything we do. Your 10 out of 10 scored review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Warm regards, Thao Do Quality & Continuous Improvement Manager

10/10 - Excelente

CHONG

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em set. de 2023
Resposta de Thao Do em 20 de set. de 2023
Dear Chong, Guest satisfaction has always been at the heart of everything we do. We are elated to learn that you rated so high for your experience at InterContinental Hanoi Landmark72. We hope to have pleasure to create another amazing experience for you soon.Regards, Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Soonsun

Hospedou-se por 2 diárias em set. de 2023
Resposta de Thao Do em 20 de set. de 2023
Dear Soonsun,Thank you for taking time to share a review about your recent stay at InterContinental Hanoi Landmark72.We aim to make every guest a memorable experience. Your 10 out of 10 stars review after your recent experience at the hotel let us know that we have succeeded in creating a memorable one for you. I and the team thank you for your patronage and we do hope to have pleasure of welcoming you back soon.Regards,Thao DoQuality & Continuous Improvement Manager

10/10 - Excelente

Erick

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Luxurious hotel with amazing customer service.
The hotel is elegant, posh and pristine with a high attention to details. The customer service has a level of excellence difficult to match. It mostly caters to a business community and it's a little bit out of the way to the mail tourist attractions. The rooms are spacious and comfortable with state of the art amenities, buffet breakfast is extensive and the quality of the food is superior to most hotels in its category. For me the best features of this hotel are the customer service and the view from the rooms.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Thao Do em 6 de set. de 2023
Dear Erick,Thank you for taking the time to share your fantastic experience at the InterContinental Hanoi Landmark72.We are absolutely delighted to hear that your stay exceeded your expectations and we sincerely appreciate your kind words and recommendations.I and the team look forward to hope to have the pleasure of welcoming you back for another exceptional stay.Kind Regards, Thao DoQuality & Continuous Improvement Manager