Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiana CRIPPA General Manager Novotel Genova City

Estimado, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Genova City. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Cristiana CRIPPA General Manager Novotel Genova City

Dear Guest, firstly I would like to thank you for taking the time to inform us about your experience following your stay at our Hotel. I am deeply sorry that the standards of service fell short of your expectations and I ask you to accept my most sincere apologies. I have already taken the necessary measures in order to avoid such kind of inefficiency in the future. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Your sincerely, Cristiana CRIPPA General Manager Novotel Genova City

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiana Crippa General Manager Novotel Genova City

Dear Guest, firstly I would like to thank you for taking the time to inform us about your experience following your stay at our Hotel. I am deeply sorry that the standards of service fell short of your expectations and I ask you to accept my most sincere apologies. I have already taken the necessary measures in order to avoid such kind of inefficiency in the future, specially with my staff that they have to guarantee good welcome to all our Guest. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Your sincerely, Cristiana CRIPPA General Manager Novotel genova City

Dear Guest, thank you for taking the time to write your feedback about your stay. We are happy to read you had a nice time and we are looking forward to welcoming you again in the near future at the Novotel Genova City. Kind Regards, The Management