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Avaliações de Gananoque Inn & Spa

3 out of 5
Gananoque Inn & Spa
550 Stone Street South, Gananoque, ON

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 322 de 891 avaliações" "
Nota 8 - Boa. 311 de 891 avaliações" "
Nota 6 - Ok. 141 de 891 avaliações" "
Nota 4 - Insatisfatória. 82 de 891 avaliações" "
Nota 2 - Terrível. 35 de 891 avaliações" "

8,0/10

Limpeza

8,4/10

Serviço e funcionários

7,4/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente custo x benefício !!

8/10 - Boa

Pevel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Services em 13 de abr. de 2024
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 - Excelente

Patrick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was right on the water! Could walk to everything. Staff was great!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Services em 12 de abr. de 2024
We're thrilled to hear you had a wonderful experience! Thank you for your kind words and for choosing to stay with us. We hope to see you again soon!

6/10 - Ok

Cynthia

Viagem a dois
Great area, very walkable and right on the water!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Services em 12 de abr. de 2024
We're so glad you enjoyed the area and our waterfront location! Your feedback is appreciated. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 - Excelente

Lauren

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We recently stayed at the Inn for the solar eclipse. It was an excellent stay. The room was beautiful and nicely appointed, lots of space. Complimentary breakfast was great! The location was excellent, perfect view of the water and tucked away ok a quiet street but close enough to walk to everything downtown. We are already looking forward to coming back!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 10 de abr. de 2024
Thank you for your kind words! We're delighted you enjoyed your stay and look forward to welcoming you back soon!

10/10 - Excelente

Jeffery

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 12 de abr. de 2024
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

8/10 - Boa

vincent

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Frontdesk em 18 de mar. de 2024
Thank you very to stay with the gananoque inn and spa.

10/10 - Excelente

Roger

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It’s an old building that has been well cared for and provides exceptional service and views combined wit caring staff.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Services em 11 de mar. de 2024
Thank you for your kind words! We're thrilled to hear you enjoyed our exceptional service, views, and caring staff.

8/10 - Boa

Eric

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean room with a fireplace, which was nice cozy touch. The lady at the front desk was pleasant and very friendly. Shower could have been a little warmer and breakfast a little bit more substantial but way better than a typical "Holiday Inn" breakfast. Will definitely be back!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Services em 3 de mar. de 2024
Thank you for your feedback! We're glad you enjoyed the cozy ambiance and friendly service. We'll work on adjusting the shower temperature and enhancing our breakfast offerings. Looking forward to welcoming you back soon!

10/10 - Excelente

Jo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Incredible view of the St Lawrence River and the 1000 islands. Buildings are historical and well kept a welcome change from regular "cookie cutter" hotels
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Services em 11 de fev. de 2024
Thank you for your kind words! We're thrilled you enjoyed our historic charm and picturesque views. Your satisfaction is our priority, and we're glad to provide a refreshing alternative to traditional hotels.

4/10 - Insatisfatória

Karin

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Cons - Sadly worn curtains that were broken and unable to be closed to block the bright lights outside, a heater that only blew ice cold air, barely tepid water in the morning. Finally got a gas fireplace to work, only to have the fan squeak and rattle all night long. It did eventually warm up the frigid room though, which came in handy when there was only cool water with which to shower (even after it ran for 10 minutes). In-room coffee was super duper stale, I did eventually find a q-tip in my bag so I could stir in some sugar (still undrinkable). The clock hadn’t been set ahead since the fall time change, so I suspect the coffee had been there for at least that long. Breakfast downstairs was so-so. Eggs were done nicely and served warm, but the bacon was chilled enough that it must only have been pulled out of the walk-in cooler and put under a heat lamp for a mere moment…not long enough to warm it through or melt the congealed grease, though. At checkout I did bring things up and was told that due to safety valves that were installed, the water doesn’t get hot. Even warm would have been nice. Pros - Every single one of the staff were incredibly nice. Very friendly, as helpful as they could be given the circumstances. The room was very clean, the bed was REALLY comfortable. Nice sunrise. In the end, on one of the coldest nights of the year I was more fortunate than many others without the resources to rent a room. That said, next time I’ll keep driving.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Services em 22 de jan. de 2024
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, and we appreciate your constructive feedback. We're glad to hear that our staff was friendly and helpful, and that you found the room clean with a comfortable bed. We take your concerns seriously and will address them promptly to enhance the overall guest experience. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - Boa

Kimberly

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de Guest Services em 21 de jan. de 2024
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 - Excelente

Rosanna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Services em 31 de dez. de 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 - Excelente

Richard

Great location very attentive staff
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Services em 31 de dez. de 2023
Thank you for your kind words! We're thrilled you enjoyed our great location and experienced attentive service. We appreciate your positive feedback and hope to welcome you back soon!

10/10 - Excelente

Marie-Laure

Pontos positivos: Limpeza e condições e instalações da propriedade
Everything was great
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Services em 27 de dez. de 2023
Thank you for your kind words! We truly appreciate your feedback and hope to welcome you back in the future. Your satisfaction is our top priority!

8/10 - Boa

Linda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Services em 12 de dez. de 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

8/10 - Boa

Angela

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Rishu em 14 de dez. de 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 - Excelente

Trina

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Rushi was very hospitable and kind. It is a very cute hotel with a beautiful view of the water.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Services em 9 de dez. de 2023
Thank you for your kind words! We're thrilled to hear that you had a wonderful stay at our hotel. We truly appreciate your feedback and hope to welcome you back in the future. Your satisfaction is our top priority!

6/10 - Ok

George

Pontos positivos: Serviço e funcionários
I have stayed at the Gananoque Inn and Spa many times on my way to and from family in the States. I have always enjoyed my room and the property. This stay, however, was a completely different experience for me. I was tucked into the annex, which had limited amenities - no fridge or microwave and no access to ice - and a very loud heater that didn't work properly and kept me up for most of the night. I realize it's the off season, but that's no reason to provide guests with a second-class stay. The only positive was an updated bathroom with a decent shower. Based on this experience, the likelihood of me staying at this property again is doubtful. The Gananoque Inn is, clearly, a warm-weather destination.
Hospedou-se por 1 diária em nov. de 2023
Resposta de R em 28 de nov. de 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

2/10 - Terrível

Saida

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Gan Inn em 12 de nov. de 2023
I'm sorry that you thought your stay was terrible can you elaborate on this. I do know on check out there was four in your room instead of 3 as stated and because you only got three breakfast you shared a breakfast..

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Heritage Hotel
Made a reservation through Hotels.com and asked for a room with a lake view. When we arrived at the hotel we were given a room with no lake view and were told that the lake view rooms get those who book directly through the hotel’s website (!) and not through the third party and we still could get a lake view room but needed to pay extra money. We did not want to ruin our stay and decided to pay the extra fee. Later we discovered and were disappointed that we paid much more than if we would book the same room initially through Hotels.com. For any other requests the staff was helpful and friendly. It is convenient that parking and breakfast are included in the pay. Gananoque Inn is a historical hotel and it is a heritage property. I would say that it is one of the gems of Gananoque town. It has a very good location. I really hope that the character, style of this hotel will not be ruined; I hope this heritage property will be preserved today and for future generations, no matter who is or will be a private owner of this hotel.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Guest Services em 12 de nov. de 2023
Thank you for sharing your feedback with us. We appreciate your kind words about our historical hotel and the helpful and friendly staff. We understand your initial request for a waterfront room, and as communicated earlier, these rooms are not available through third-party websites. Your original booking was for 2 Double Bed rooms. At check-in, you chose to upgrade to a 1 King Bed with a Fireplace and River View. The additional fee was applied based on the room type selected.We apologize for any inconvenience caused and hope that despite this, you enjoyed your overall stay with us. We value your patronage and look forward to the possibility of welcoming you back in the future.

10/10 - Excelente

james

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A lovely, quaint spot to spend a night or two. Great staff & very friendly atmosphere....highly recommend!!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 11 de nov. de 2023
Thank you for your kind words! We're delighted you enjoyed your stay at our lovely spot. Our staff is dedicated to providing a friendly atmosphere, and we appreciate your recommendation. We look forward to welcoming you again!

4/10 - Insatisfatória

Jan

Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 10 de nov. de 2023
Thank you for staying with us. Could you please share any concerns or feedback about your experience?

10/10 - Excelente

Steven

Hospedou-se por 1 diária em nov. de 2023
Resposta de Rishu em 9 de nov. de 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 - Excelente

WENDY

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice property. Room was well equipped and clean. We had a great stay. Beautiful along the water. Staff was great.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 6 de nov. de 2023
Thank you for your kind words! We're thrilled to hear that you had a wonderful stay at our hotel. We truly appreciate your feedback and hope to welcome you back in the future. Your satisfaction is our top priority!

10/10 - Excelente

Barbara

Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 6 de nov. de 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 - Excelente

Gerrit

Viagem com a família
Pontos positivos: Limpeza
Decor could use an update (especially broadloom) Loved the antiques and fireplace and location on the water. And elevator seems necessary 😊
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services em 5 de nov. de 2023
Thank you for your feedback. We're thrilled to hear that you enjoyed our antique decor, fireplace, and waterfront location. The Inn, which is an historic building, was built in 1865, and no elevators were installed. We continuously strive to enhance our guests' experience and will consider your input for future improvements.We look forward to welcoming you again soon.

10/10 - Excelente

Tammy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
He had a lovely little get away at the inn. The staff was friendly and accommodating and the property and room were very clean. Locations was perfect for a late fall walk around the waterfront.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 29 de out. de 2023
Thank you for your kind words about your recent stay at our inn! We're delighted to hear that you had a wonderful getaway and that you found our staff friendly and accommodating. We take great pride in maintaining a clean property and rooms for our guests to enjoy. We hope to welcome you back soon for another fantastic stay!

8/10 - Boa

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Services em 30 de out. de 2023
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

4/10 - Insatisfatória

evan

Viagem com família e crianças pequenas
Pontos negativos: Limpeza
The bed was stained. The sheet and hair in it from other people. No fitted sheet on the mattress so we could see the yellow stained mattress
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 28 de out. de 2023
We apologize that you found your room in this condition. It would have been helpful had we known while you were here so we could rectify your issues at the time.

10/10 - Excelente

lisa a

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 27 de out. de 2023
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

10/10 - Excelente

Raymond

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice staff. Needs an elevator for 2nd and 3rd floor rooms.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 25 de out. de 2023
Thank you for your feedback. We appreciate your kind words about our staff and regarding elevator The Inn, which is an historic building, was built in 1865, and no elevators were installed, We apologize for any inconvenience this may cause and appreciate your understanding.Your feedback is important to us.We look forward to welcoming you again!

8/10 - Boa

Elyse

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, easy walk to multiple restaurants and the Thousand Islands Playhouse. It was nice to have a breakfast at the restaurant included in our stay, however the potatoes were under cooked and the toast had way too much butter on it. The staff were extremely friendly, I think they were just really busy the weekend we stayed. I would stay here again.
Resposta de Gan Inn em 24 de out. de 2023
Thank you for your feedback! We appreciate your comments on the convenient location, though we'll address the breakfast issues. Our friendly staff will ensure a better experience on your next stay. We look forward to welcoming you again!

10/10 - Excelente

Amma

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 23 de out. de 2023
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

10/10 - Excelente

Jose

Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 12 de nov. de 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

4/10 - Insatisfatória

Mugsy

Viagem em grupo
Friendly staff but way overpriced for the size of the room.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Services em 14 de out. de 2023
Hello, thank you for your comments. You booked standard room with 2 beds. That was what we booked for you.

10/10 - Excelente

Daniel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was the Canadian Thanksgiving weekend, and all banks were closed.The staff was very helpful. They exchanged some of our US currency to Canadien dollars. The best thing about this hotel is its location. It is withing walking distance to most places of interest in Gananoque.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 13 de out. de 2023
Thank you for your comments. We appreciate you staying with us. We're so pleased our staff was able to accommodate your needs.

10/10 - Excelente

Thomas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location
Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Services em 11 de out. de 2023
Thank you for staying with us.

10/10 - Excelente

Annalea

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 10 de out. de 2023
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

6/10 - Ok

Giuseppe

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Facility is old and looking tired. Rooms facilities below average (old bar fridge). Poor TV
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 28 de out. de 2023
Thank you for your feedback; we appreciate your input. We apologize for any inconvenience you experienced during your stay. Some of the rooms have smart tv's, but we don't replace the tv's until they no longer are working.

10/10 - Excelente

matt

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
I get that is is an old building. So the stairs are a bit off. The carpet isn’t the newest. But I give five stars for the bathrooms. They are great. I finally had a shower where the shower head is above me. At 6’4 that is a great feat.
Hospedou-se por 1 diária em out. de 2023
Resposta de Gan Inn em 9 de out. de 2023
Thank you for your review.

8/10 - Boa

Marie-Pierre

Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 28 de out. de 2023
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

8/10 - Boa

Carol

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My husband and I stayed at this hotel for 3 nights. At first when we drove up to the hotel, it did have character but wasn’t sure how the inside looked. We were pleasantly surprised, they are renovating the inside which included the lobby ( which was beautiful) the bedroom, washrooms etc. The receptionist was very friendly as was the wait staff. We had our friend meet us there on our last night and were equally impressed as we were. We would definitely stay there again in the future.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Gan Inn em 7 de out. de 2023
Thank you for your kind word and we are pleased that you enjoyed your stay with us and look forward to seeing you again.

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay here.
I couldn’t recommend this hotel highly enough. It’s slightly dated - but that’s part of its charm. Modern-dated. The staff was friendly and helpful. The location is amazing. 6-8 minute walk to the main street. View of the water from the patio and from most of the rooms.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services em 2 de out. de 2023
Thank you for your glowing feedback! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found our staff friendly and helpful.We look forward to welcoming you back in the future!

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
everyone was so nice and helpful and the rooms were great.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 3 de out. de 2023
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with us! Thank you for your kind words, and we look forward to welcoming you back soon.

10/10 - Excelente

Dorothy

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay at the Inn
We've been there many times everyone was very friendly, meal were fantastic, rooms very clean and comfortable
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 1 de out. de 2023
Thank you for your staying with us! We're thrilled to hear you've had great experiences with us.

8/10 - Boa

Steven

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Services em 1 de out. de 2023
Thank you for staying with us. We appreciate you taking the time to comment and rate the Inn.

10/10 - Excelente

Gurjap

Viagem com a família
Pontos positivos: Comodidades
Good place to stay but breakfast is 2/5
Hospedou-se por 1 diária em set. de 2023
Resposta de Rishu em 2 de out. de 2023
Dear Gurjap,Thank you for taking the time to share your valuable feedback about your recent stay at our hotel. We greatly appreciate your input and are committed to providing the best possible experience for our guests.We are pleased to hear that you found our establishment to be a good place to stay. We strive to create a comfortable and welcoming environment for all our guests, and it is heartening to know that you had a positive overall impression of your visit.However, we are disheartened to learn that your experience with our breakfast did not meet your expectations. We take our guest feedback seriously, and we will use your comments as an opportunity for improvement in this particular area. Your satisfaction is of the utmost importance to us, and we will work diligently to enhance our breakfast offerings to provide a more enjoyable experience in the future.We value your patronage and would be grateful for another opportunity to serve you. Thank you for choosing to stay with us, and we hope to welcome you back in the near future to showcase the improvements we have made.Warm regards,

4/10 - Insatisfatória

Randy

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
We stayed 3 nights the property is run down but clean. One gentlemen at the front desk was attentive all the other staff payed no attention to you and were unhelpful. THE WORST BREAKFAST experience ever from service to food.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Guest Services em 29 de set. de 2023
We're not sure what part of the hotel you are considering run down as we have just had a complete renovation of the rooms. There is still more work to do, but there always will be. We apologize that our staff did not respond to any of your inquiries you may have had. It is easier to respond to issues while you are at the Inn, than after you have left.

2/10 - Terrível

Shahab

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de front desk em 27 de set. de 2023
please contect the hotel for issue