Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 117 de 757 avaliações" "
10 - Excelente
117
Nota 8 - Boa. 144 de 757 avaliações" "
8 - Boa
144
Nota 6 - Ok. 150 de 757 avaliações" "
6 - Ok
150
Nota 4 - Insatisfatória. 135 de 757 avaliações" "
4 - Insatisfatória
135
Nota 2 - Terrível. 211 de 757 avaliações" "
2 - Terrível
211
5,6/10
Limpeza
6,6/10
Serviço e funcionários
5,2/10
Comodidades
5,2/10
Condições e instalações da propriedade
5,0/10
Cuidado com o meio ambiente
Avaliações
4/10 - Insatisfatória
Patricia
24 de abr. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
It was just not a good type of Peaple staying in the area
Patricia
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 25 de abr. de 2024
Hello Patricia, We appreciate you sharing your feedback about the neighborhood. Your safety and comfort are our priorities, and we recommend contacting local authorities if you ever feel uneasy. Thank you for staying with us, and we hope to host you again for a more positive experience.
4/10 - Insatisfatória
Hugo
Viagem a dois
24 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bad management I didn't get my deposit because they said the machine didn't work so I paid cash when I went to get my money the representative said it was going to be deposited back into my card which I never used. Anyways bad experience
Hugo
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 25 de abr. de 2024
Hello Hugo, We apologize for any inconvenience you experienced with the deposit refund process. Please contact our management team directly for assistance resolving this matter. We appreciate your feedback and thank you for bringing this to our attention.
10/10 - Excelente
Jesus
Viagem a dois
23 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A lot of close food places off the freeway
Jesus
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Manager em 25 de abr. de 2024
Hello Jesus,We appreciate your feedback on the proximity of dining options near our hotel. If you ever have further suggestions on how we can enhance your stay, feel free to contact us directly.
2/10 - Terrível
Samnang, Long Beach
Viagem com a família
22 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is rundown, shower head fell off when trying to use it and bed had nasty stains. Attaching the Wyndham name too it made it sound like it was newly renovated and a good star location. Falsely advertised.
Samnang
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 25 de abr. de 2024
Hello Samnang, We're sorry to hear about your recent experience. Your feedback is valuable and will be shared with the team for improvements. We recommend reaching out to our management for further assistance regarding your concerns. Your satisfaction is important to us as we strive to provide a pleasant stay for our guests.
8/10 - Boa
Heather
Viagem a dois
13 de abr. de 2024
Pontos positivos: Limpeza
The front desk clerk wasn't the friendliest. There are people hanging around the property that make things feel unsafe. And people doing a lot of banging.
Heather
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 14 de abr. de 2024
Hello Heather,Thank you for sharing your feedback with us. The safety and comfort of our guests are of the utmost importance, and we will address your concerns with the appropriate team members to ensure a better experience for our future guests.
4/10 - Insatisfatória
Michael
Viagem de negócios
5 de abr. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I travel with work I stayed here for the first time but I'm in the area often I got off work early cuz of rain and they charged me $10 for early check-in but then checking out they changed it to $15 there was no chair in my room there was breezes going through the door the towels were terrible and the homeless and the dog feces around the hotel doors was just terrible
Michael
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Michael, We appreciate your feedback and apologize for any inconvenience you experienced. Please reach out to our management team directly to address your concerns. Your input helps us improve and provide a more enjoyable stay for all guests.
2/10 - Terrível
Richard, Sparks
Viagem de negócios, Viagem em grupo
2 de abr. de 2024
Pontos negativos: Comodidades e condições e instalações da propriedade
Disgusting & dirty hotel.
Richard
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 4 de abr. de 2024
Hello Richard, We regret to hear about your experience at the hotel. We value all feedback and will address this internally. Thank you for bringing this to our attention.
6/10 - Ok
Lucy
Viagem com família e crianças pequenas
29 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
It smelled AWFUL. We had to air it out because my kids were getting a terrible headache from the smell of bleach. It didn’t smell clean, it just reeked of bleach. The breakfast was great though and the staff was super sweet.
Lucy
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 29 de mar. de 2024
Hello Lucy,We appreciate your feedback regarding your recent stay. We're glad to hear you enjoyed our breakfast and found our staff friendly. We'll share your comments about the room with our team for further review. Thank you for taking the time to provide your valuable input so we can continue to improve our guests' experiences.
2/10 - Terrível
Samantha
Viagem com a família
26 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The most disgusting dirty hotel I have ever stayed at.
Samantha
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Samantha, We regret to hear about your experience. Your feedback is valuable to us and will be shared with the appropriate teams for further review and improvement. Thank you for bringing this to our attention.
2/10 - Terrível
Erika
25 de mar. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
Erika
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Erika, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide more details about your stay so we can address any issues you encountered.
2/10 - Terrível
Angelica, LONG BEACH
24 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Some guy was sent to my room at night around 11 pm from the main office he was looking for some one he was knocking on the window and then the door really hard in my room was very aggressive and telling me to open the door I tried calling the main office at the hotel phone didn’t work so we call 911 he left before the police came we all got scared didn’t want to stay that night I ask for my refund and the front office lady was so rude to me and we just left
Angelica
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Angelica, We apologize for any disturbance you experienced during your stay. We take guest safety seriously and are looking into this matter. Your feedback will be shared with our team for further review. If you require further assistance, please contact our management team directly.
2/10 - Terrível
Vincent
23 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Noisy and not clean enough
Vincent
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Vincent,We appreciate your feedback and apologize for any inconvenience caused during your stay. We strive to maintain a high standard of cleanliness and provide a peaceful environment for all our guests. Your comments will be shared with the team to ensure improvements are made. Thank you for bringing this to our attention.
6/10 - Ok
moua
Viagem de negócios, Viagem com a família
22 de mar. de 2024
Average
moua
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello moua,We appreciate you sharing your feedback with us and regret to hear that your experience was only average. Your comments help us improve our services for future guests. Thank you for staying with us.
4/10 - Insatisfatória
Pranay
Viagem com a família
18 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Oh the location is terrible, homeless all around the hotel
Pranay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 19 de mar. de 2024
Hello Pranay, We're sorry to hear about your concerns regarding the location. Your feedback is important to us, and we encourage guests to contact our management directly to address any issues they encounter during their stay. We appreciate your review and hope you had an otherwise pleasant experience at our hotel.
2/10 - Terrível
Dylan
8 de mar. de 2024
Dylan
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Dylan,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any feedback you would like to share so we can address your concerns.
2/10 - Terrível
LISA
Viagem de negócios
22 de fev. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dirty bedspread, carved in furniture with signs of trafficking. Dented refrigerator and the nastiest painted over stained bathtub!
LISA
Resposta de Manager em 24 de fev. de 2024
Hello LISA, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for further review and improvement. Our top priority is to ensure a comfortable and enjoyable experience for all our guests.
10/10 - Excelente
Rood M
1 de fev. de 2024
Rood M
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Rood M,We are delighted to hear that you had a wonderful stay at our hotel! We appreciate your positive rating and hope to welcome you back soon for another fantastic experience.
8/10 - Boa
Louie
30 de jan. de 2024
Louie
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 1 de fev. de 2024
Hello Louie,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had a pleasant experience with us. Should you have any feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
2/10 - Terrível
Alice
Viagem a dois
29 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This hotel is Filthy. Bed mattress look like they were left outside and slept on by the homeless. But actually the homeless would not sleep on this beds. Did not discover this filth until the day we checked out. I take the linens off the bed before leaving to make sure the next person gets clean linens. To my surprise the mattresses was so filthy. There was Feces, Blood, and Mold and Mystery spots. I immediately got so sick to my stomach. Went to complain and check out. I had taken photos and sent them to their manager who did nothing about it. She said there was a mattress pad that was protecting us. The health department needs to be contacted. Don’t stay here!!!!!
Alice
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 31 de jan. de 2024
Hello Alice, We apologize for any inconvenience you may have experienced during your stay. We take the cleanliness of our hotel very seriously and regret that you found the condition of the bed to be unsatisfactory. Our team works diligently to ensure that each room is thoroughly cleaned and maintained before guest arrival. We encourage you to reach out to our management directly to further discuss your concerns. Thank you for bringing this to our attention.
10/10 - Excelente
RUBY
Viagem a dois
22 de jan. de 2024
Pontos positivos: Limpeza e serviço e funcionários
comfy bed
RUBY
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 25 de jan. de 2024
Hello RUBY,Thank you for your feedback regarding the comfort of our beds. We are pleased to hear that you found them to be snug and we hope this enhanced your overall stay with us. Should you have any further suggestions or comments, please feel free to reach out to our management team directly. We appreciate your valuable input and look forward to hosting you again in the future.
10/10 - Excelente
Andy
11 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Andy
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 13 de jan. de 2024
Hello Andy,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
4/10 - Insatisfatória
Ryan
Viagem de negócios
11 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Terrible place to stay
Room dirty, wasn't vacuumed, hot water in shower didn't work, dirty counter tops. Overall just a dump to stay. Will not ever stay there again.
Ryan
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 13 de jan. de 2024
Hello Ryan,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced during your time here. We strive to uphold high standards of cleanliness for our guests and will address the concerns you raised with our team. We appreciate your comments and hope to have the opportunity to welcome you back in the future.
8/10 - Boa
RUBY
11 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
RUBY
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 13 de jan. de 2024
Hello RUBY, We appreciate you taking the time to rate your recent stay at our hotel. If you have any specific feedback or concerns you would like to share, please contact us directly so we can address them accordingly. We strive to provide all of our guests with a positive experience, and we hope to have the opportunity to welcome you back in the future.
10/10 - Excelente
Annmarie
Viagem com a família
1 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was super nice and clean well nicely renovated everything worked had hot water and the air/heater worked great thanks again !
Annmarie
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 8 de jan. de 2024
Hello Annmarie,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our property to be well renovated, clean, and with all amenities in working order. We strive to provide a comfortable and enjoyable stay, and your feedback is greatly appreciated. Should you have any future travel plans, we would be more than happy to welcome you back.
10/10 - Excelente
gene
26 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
gene
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 30 de dez. de 2023
Hello gene,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience. We strive to provide exceptional service and amenities to all our guests, and we're glad that we exceeded your expectations. Should you have any further comments or suggestions, we would love to hear from you. We hope to welcome you back soon for another perfect stay!
10/10 - Excelente
gene
25 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
gene
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 28 de dez. de 2023
Hello gene,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
2/10 - Terrível
Jeanina
24 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Jeanina
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 28 de dez. de 2023
Hello Jeanina, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could please reach out to us directly with any specific feedback you may have, as we always strive to improve our guests' experiences.
2/10 - Terrível
Luis
Viagem de negócios, Viagem em grupo
22 de dez. de 2023
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This is the first time that I stay at a hotel where I feel uncomfortable. I had to put on a face mask to avoid breathing the dust and filth found in the room. I have already reviewed this property on another site. Dirt all over the room, sheets including comforter were dirty. Shower broken and leaking throughout the stay. The least I would expect is a refund and an apology from the operators of this hotel. I have stayed at other Wyndham properties and thus far this is the worst in terms of up-keep and cleanliness.
Luis
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 24 de dez. de 2023
Hello Luis,I'm sorry to hear about your experience during your recent stay at our hotel. We strive to provide a clean and pleasant environment for our guests, and we apologize for any inconvenience you experienced. We appreciate your feedback and will address the issues you mentioned with our team. For further assistance regarding refunds or any other concerns, we kindly ask that you contact our management directly. Thank you for bringing this to our attention, we value your patronage.
8/10 - Boa
Alejandro
3 de dez. de 2023
Alejandro
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 7 de dez. de 2023
Hello Alejandro,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience overall. If there's anything specific you'd like to share about your stay, please don't hesitate to reach out to us directly. We truly value your feedback and hope to welcome you back in the future.
10/10 - Excelente
Michael
30 de nov. de 2023
Michael
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 5 de dez. de 2023
Hello Michael,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
6/10 - Ok
EDITH
27 de nov. de 2023
EDITH
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 19 de dez. de 2023
Hello EDITH, Thank you for choosing our hotel for your stay. We appreciate your business and hope you enjoyed your time with us. If you have any specific feedback or concerns about your stay, please don't hesitate to reach out to us directly. We value your feedback and would like to ensure that we address any issues you may have experienced.
10/10 - Excelente
Leslie
27 de nov. de 2023
Leslie
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 19 de dez. de 2023
Hello Leslie,We sincerely appreciate your positive rating and are delighted that you had a wonderful stay at our hotel. Your satisfaction is our utmost priority, and we look forward to welcoming you back on your next visit. If there is anything else we can do for you, please reach out to us directly. Safe travels!
2/10 - Terrível
beatriz
Viagem com a família
25 de nov. de 2023
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room was old, had a strong sewer & cigarette smell, sheets were ripped, dirty, & stained, fridge had dead roaches inside, floor was dirty, sketchy people walking around the property we didn’t get any sleep, and did not feel safe in other words DO NOT STAY HERE!
beatriz
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 30 de nov. de 2023
Hello beatriz, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
8/10 - Boa
Juliana
25 de nov. de 2023
Juliana
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 16 de dez. de 2023
Hello Juliana,Thank you for choosing our hotel for your recent stay. We're glad you had a pleasant experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.
6/10 - Ok
Larenn
Viagem com a família, Viagem com animais de estimação
23 de nov. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
The place is definitely working on updates. Loved that it was tile/ laminate flooring through out. I had brought my dog so that was a plus so she had no smells to enjoy.
As for the property it is close to the fwy so you definitely hear the noise if you are on the side facing it.
Other then that we had no hot water in our shower and when I went to walk my dog there was a homless man next to the ice vending maching under a blanket and there was broken glass and a few little blades in the gravel. So I let her pee and took her back inside till we could get on the road to have her go potty some where safer.
Larenn
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 26 de nov. de 2023
Hello Larenn,Thank you for sharing your feedback on your recent stay. We appreciate your positive comments about the flooring and the pet-friendly aspect of our hotel. We regret any inconvenience caused by the noise from the freeway. Regarding the hot water issue and the presence of a homeless person and broken glass near the ice vending machine, we apologize for any discomfort you may have experienced. We encourage guests to notify our management team during their stay so that we can address any concerns in a timely manner.
6/10 - Ok
THOMAS
Viagem de negócios
18 de nov. de 2023
Pontos positivos: Serviço e funcionários
Just an average low budget hotel but clean and quiet.
THOMAS
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 21 de nov. de 2023
Hello THOMAS, Thank you for sharing your feedback with us. We appreciate your kind words about our cleanliness and peaceful atmosphere. If there is anything specific that you feel we can improve upon, please let us know. We value your input as it helps us enhance our services for future guests.
6/10 - Ok
Alma
13 de nov. de 2023
Alma
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 6 de dez. de 2023
Hello Alma,Thank you for choosing our hotel for your recent stay. We appreciate your rating and would love to hear any feedback you may have regarding your stay. Please feel free to reach out to us with any comments or concerns, as we strive to continuously improve our services. We hope to welcome you back in the future for an even better experience.
2/10 - Terrível
Julia
Viagem com a família
13 de nov. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Julia
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 18 de nov. de 2023
Hello Julia, Thank you for taking the time to share your feedback with us. We apologize if your experience did not meet your expectations. We appreciate your comments and would like to pass them on to our management team for their review and consideration.
4/10 - Insatisfatória
Jesus
Viagem de negócios
13 de nov. de 2023
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Jesus
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 18 de nov. de 2023
Hello Jesus,Thank you and we appreciate your rating and are glad to hear that you had a satisfactory experience at our hotel. This has been noted, and we will continue to strive for excellence in all aspects of our service. We hope to have the opportunity to welcome you again in the future.
2/10 - Terrível
Arturo
Viagem com família e crianças pequenas
12 de nov. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was completely filthy and dirty and the walls were dirty and stained. Holes and patched walls were unpainted, bathroom was dirty, floor was not swept or mopped. Mattress slid off bed frame with hand. People smoke weed and manager did nothing. Asked for another room and was told they are all the same like that.
Arturo
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 14 de nov. de 2023
Hello Arturo, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team works diligently to maintain a high standard of cleanliness in our rooms, and we regret that we fell short on this occasion. Your concerns have been escalated to the appropriate department for immediate improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a truly enjoyable stay.
4/10 - Insatisfatória
Viajante verificado
Viagem com a família
2 de nov. de 2023
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Unclean Hotel
I would not stay at this Hotel again:
1. All kinds of dirt in the room on the floor and corners
2. Mirrors not clean
3. Shower Curtain so dirty it was black instead of white
Viajante verificado
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 4 de nov. de 2023
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to maintain cleanliness throughout our hotel, and we appreciate you bringing these concerns to our attention. Your feedback will help us improve our housekeeping services going forward.
6/10 - Ok
Denise
30 de out. de 2023
Pontos negativos: Condições e instalações da propriedade
This was the worst place ever! No tv remote. No ice bucket. no coffee maker. Sink didn’t drain. A cigarette butt floated up out of the sink drain. No hair dryer. I went to get something to eat and when I got back there was water all over the bathroom floor. Couldn’t find the source. Hole in the wall behind bathroom door where the handle went through. Place was dirty. So much for “newly remodeled”!
Denise
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 1 de nov. de 2023
Hello Denise, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Your comments have been passed along to our team for immediate attention and improvements. We value your input and will ensure that necessary measures are taken to prevent such occurrences in the future.
2/10 - Terrível
Teresa
Viagem em grupo, Viagem com a família
27 de out. de 2023
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Cockroaches, Urine, and Broken Doors Oh My!
We walked in and were blasted with the smell of urine and cigarettes. The door frame was broken and filthy. We saw cockroaches running around the room. Needless to say, we did not stay. Even though we checked out minutes upon arriving the hotel has refused to refund our money. It's was an all around horrible experience.
Teresa
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 28 de out. de 2023
Hello Teresa,We apologize for the inconveniences you encountered during your recent stay. We take cleanliness and maintenance very seriously and we regret that your room did not meet our high standards. We kindly ask you to contact our hotel management directly so we can address your concerns and discuss the refund matter. Your feedback is important to us and we appreciate you bringing these issues to our attention.
2/10 - Terrível
Anders
Viagem a dois
27 de out. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It’s the most dirty and worn down hotel I have ever stayed at. There were some very “different” people around whom were very noisy during the night
We will never stay there again
Anders
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 28 de out. de 2023
Hello Anders,We apologize for your experience at our hotel. Our team strives to provide a clean and comfortable environment for all our guests. We appreciate your feedback and will address the noise issue promptly. Thank you for bringing this to our attention.
6/10 - Ok
LaAndre
26 de out. de 2023
Pontos positivos: Limpeza e condições e instalações da propriedade
No complaints
LaAndre
Hospedou-se por 4 diárias em out. de 2023
Resposta de Manager em 28 de out. de 2023
Hello LaAndre,Thank you for your positive feedback! We are delighted to hear that you had a great experience at our hotel. We appreciate your review.
8/10 - Boa
SANG
Viagem em grupo
24 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
SANG
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 26 de out. de 2023
Hello SANG,Thank you for your rating! We apologize for any confusion, but please note that the maximum rating is typically 5 stars. If you have any specific feedback or concerns, please let us know so we can address them.
4/10 - Insatisfatória
Tim
21 de out. de 2023
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Bugs and dirt
Tim
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 24 de out. de 2023
Hello Tim,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.
10/10 - Excelente
Keisha
15 de out. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Keisha
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 18 de out. de 2023
Hello Keisha,Thank you for your excellent rating! We're thrilled to hear that you had a great experience with us. We hope to welcome you back soon!
6/10 - Ok
Martha
Viagem de negócios
15 de out. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Las limpieza de las habitaciones es muy mala, los pisos tienen costras de mugre en las esquinas y por donde no se ve, el agua caliente tardó 10 minutos en llegar, no volvería a hospedarme ahí, fue una mala experiencia.
Martha
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 18 de out. de 2023
Hello Martha,Lamentamos escuchar sobre tu mala experiencia en nuestro hotel. Agradecemos tus comentarios y los transmitiremos al departamento correspondiente para mejorar nuestros servicios. Esperamos tener la oportunidad de recibirte nuevamente en el futuro.
2/10 - Terrível
Salvador
8 de out. de 2023
Salvador
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 29 de out. de 2023
Hello Salvador,We are sorry to hear that you had a disappointing experience at our hotel. We would appreciate more details about your stay so we can address any concerns you may have.