The hotel staff are respectful and the service is great. I received a clean room, nice city view, free parking, and additional hotel amenities. The breakfast that is served is also good. The only problem I had was 5he hot water. My entire stay I did not have hot water to shower. I called the lobby over 6 times regarding the hot water issue and I was told the problem would be fixed. The problem never was fixed. I had to take a cold shower a few times during my stay. I did not enjoy that. If the hotel staff want their customers to be happy and continue staying at the hotel they need to make sure all hotel guest receive hot water for showers.