Piscina externa sazonal

Avaliações de Super 8 by Wyndham Florence

2 out of 5
Super 8 by Wyndham Florence
1832 1/2 Lucas Street, I95 Exit 164, Florence, SC

Avaliações

7,0

Boa

Nota 10 - Excelente. 273 de 1000 avaliações" "
Nota 8 - Boa. 287 de 1000 avaliações" "
Nota 6 - Ok. 180 de 1000 avaliações" "
Nota 4 - Insatisfatória. 105 de 1000 avaliações" "
Nota 2 - Terrível. 155 de 1000 avaliações" "

7,0/10

Limpeza

7,8/10

Serviço e funcionários

6,6/10

Comodidades

6,6/10

Condições e instalações da propriedade

6,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Expedito

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2022
Resposta de Manager em 21 de mar. de 2022
Hello Expedito, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

8/10 - Boa

Karine

Tout est ok
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Karine,Nous sommes ravis d'apprendre que tout s'est bien passé pendant votre séjour. Votre satisfaction est notre priorité. N'hésitez pas à nous contacter pour toute autre question ou préoccupation.

10/10 - Excelente

Richard

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Richard,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay.

10/10 - Excelente

Robin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It's great for 1 night stays, woyld need upgrade on mattresses for longer stays. Orherwise very nice
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Robin,We appreciate your feedback regarding our mattresses and will share it with our team for future improvements. Thank you for highlighting the positives of your stay; we hope to welcome you back soon for an even better experience.

8/10 - Boa

Maria

Viagem a dois, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
We found dead roaches in our rooms and it smelled like mildew.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 24 de abr. de 2024
Hi Maria! We apologize for the inconvenience you experienced during your stay. The presence of dead roaches and a mildew smell is certainly not acceptable, and we understand the impact this had on your experience.Rest assured, we take issues like these seriously and will address them with our housekeeping and maintenance teams immediately to ensure that such problems are resolved promptly and effectively.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these concerns to our attention.

6/10 - Ok

Leonard C

Pontos positivos: Limpeza e condições e instalações da propriedade
Nice property, clean with ample parking. I was disappointed that the staff would not honor the price I was given when I made the reservation. The staff added $8 because I requested a non-smoking room. If the company wants to add this bogus charge they should disclose it on line.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Leonard C, We appreciate your positive feedback on our property and parking facilities. Pricing can vary based on specific requests and additional charges may apply. We recommend all guests review the terms and conditions of their reservation for full transparency on pricing details. Feel free to reach out to our management team for further clarification on this matter.

8/10 - Boa

Bonnie

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dog friendly, right off highway I95, friendly staff.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Bonnie,We are delighted to hear you found our hotel to be conveniently located and enjoyed our pet-friendly policy. Our team strives to provide exceptional service to all our guests. If you have any concerns or feedback, please feel free to reach out to our management team directly.

8/10 - Boa

Diane

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
L’intérieur du micro onde navait pas été lavé après usage
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 16 de abr. de 2024
Hi Diane! Thank you for your feedback and the positive rating. We're glad that your stay was largely enjoyable, but we apologize for the oversight regarding the cleanliness of the microwave in your room. This is certainly not up to our usual standards, and we have addressed this with our housekeeping team to ensure a thorough cleaning of all amenities in our rooms.We appreciate you bringing this to our attention as it helps us improve our service. We hope to welcome you back soon and provide an even more satisfying experience. Thank you for choosing to stay with us!

10/10 - Excelente

daniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bon service jai demander de transferer de chambre
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 15 de abr. de 2024
Hi Daniel! Thank you for your excellent rating and for highlighting the good service you received during your stay. We're pleased to hear that our team was able to accommodate your request to transfer rooms smoothly. It's always our goal to ensure your comfort and satisfaction. We appreciate your feedback and look forward to your next visit, hoping to continue providing great experiences.

6/10 - Ok

Melba

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Monica at the front desk was AWESOME
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 12 de abr. de 2024
Hi Melba! Thank you for taking the time to share your experience with us. It's fantastic to hear that Monica made such a positive impact during your stay! We're proud to have her on our team and will certainly pass along your kind words to her. We appreciate your three-star rating and would love to hear more about how we might improve our services to enhance your next visit. We look forward to welcoming you back and aiming for that five-star experience!

2/10 - Terrível

Michael

Pontos negativos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 12 de abr. de 2024
Hi Michael! We're truly sorry to see that your experience with us was not satisfactory, as reflected in your 1 out of 5 rating. We apologize for any shortcomings in the service you received and are eager to understand the specific areas where we failed to meet your expectations. Your feedback is crucial for us to improve and provide all our guests with an exceptional experience. Please contact us directly with any further comments or details about what went wrong during your stay. We are committed to rectifying these issues and hope you will give us another chance to prove our commitment to your comfort and satisfaction.

10/10 - Excelente

Meg

Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Meg,We are delighted to hear that you had an exceptional stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back soon.

10/10 - Excelente

Claude

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Claude,We're glad to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly.

10/10 - Excelente

Donna, Chelmsford

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The workers were really nice and helpful
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Specialist em 4 de abr. de 2024
Hi Donna,We're delighted to hear that you found our staff to be friendly and accommodating during your stay at our hotel. Providing exceptional service is our top priority, and we're thrilled that our team's efforts left a positive impression on you. We'll be sure to pass along your kind words to our staff as recognition of their hard work and dedication to ensuring our guests have a memorable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.

8/10 - Boa

Egor

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Specialist em 4 de abr. de 2024
Hi Egor,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 - Excelente

Steven

Pontos positivos: Comodidades
Only place to sit in the room was a computer chair or the bed. Other than that it was clean nice staff and adequate
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 2 de abr. de 2024
Hello Steven, We appreciate your feedback on our clean room, nice staff, and overall stay. Should you have any future preferences regarding room amenities, please feel free to reach out to our team directly. Your comfort is important to us, and we look forward to welcoming you back for another satisfactory stay.

2/10 - Terrível

Christian

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Tres sale je ne prendrais jamais une douche dans cette chambre. A éviter
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 2 de abr. de 2024
Hello Christian, Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Votre avis est important pour nous, nous vous encourageons à contacter notre direction pour toute préoccupation future.

10/10 - Excelente

Jing

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Specialist em 4 de abr. de 2024
Hi Jing,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - Excelente

Lisa

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Since I only needed a room for one night, I was pleased the stay was inexpensive , the room was clean and the staff were friendly. Plus there were numerous dining locations close by the motel.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 2 de abr. de 2024
Hello Lisa,We are delighted to hear that you enjoyed the cleanliness of your room, the affordability of your stay, and the friendliness of our staff. It's great that our convenient location near various dining options added to your experience. Your positive feedback is appreciated and we hope to welcome you back in the future.

10/10 - Excelente

andre, saint eustache

Viagem a dois
Pontos positivos: Comodidades
Good price
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 2 de abr. de 2024
Hello andre,We are pleased to hear that you found our pricing to be satisfactory during your stay. Our goal is to provide value for our guests, and we appreciate your feedback. If you have any other comments or suggestions, feel free to reach out to us.

8/10 - Boa

pascal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Correct pour le prix
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 29 de mar. de 2024
Hi Pascal! Thank you for your feedback. We're glad to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we're committed to providing a comfortable and affordable stay for all our guests. If there are any areas where you believe we can improve to enhance your experience and earn that extra star next time, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon.

4/10 - Insatisfatória

Karla

Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 16 de abr. de 2024
Hi Karla! We are genuinely concerned to receive a rating of 2 out of 5 and sincerely apologize for any shortcomings in our service or facilities. Each guest’s experience is important to us, and clearly, we have missed the mark. We would appreciate it if you could share specific aspects of your stay that were unsatisfactory. This information is critical for us to ensure that such issues are addressed effectively. We hope you will consider giving us another opportunity to provide you with the quality stay you deserve.

6/10 - Ok

Vishal

Viagem com família e crianças pequenas
Pontos negativos: Condições e instalações da propriedade
It wasn’t a great experience. No soap is bathroom. 2 towels among 4 people. Multiple Bulbs missing. Nothing that can’t be dealt with but overall not great recommendation.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 27 de mar. de 2024
Hi Vishal! Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement. Rest assured, we will address the issues you mentioned regarding the lack of soap, insufficient towels, and missing light bulbs to ensure a more comfortable experience for our future guests. We appreciate your honest review and hope to have the opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 - Insatisfatória

Amy

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Curtains either had blood or pasta sauce on them. The bath tub had hair clogging the drain. Literally didnt take a shower because of how gross it was.Pool was disgusting. people begging for money or cigarettes.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Amy,We appreciate your feedback and regret to hear about your experience. Your concerns have been noted for our team to address appropriately. We strive to maintain high cleanliness standards in all areas of the hotel and will take steps to ensure improvements are made. Thank you for bringing this to our attention.

10/10 - Excelente

Lisette

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Lisette,We are stoked to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon for another fantastic stay!

4/10 - Insatisfatória

donna

Viagem a dois, Viagem com animais de estimação
Pontos negativos: Limpeza
Burn holes on blanket. Chair was dirty. Carpet was dirty. We have a small dog she did pee underneath the sink and was only 2 inches round and so we lost our $100.00 Deposit
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello donna, We appreciate your feedback and apologize for any inconvenience during your stay. Our housekeeping team works diligently to maintain cleanliness, and we will address your concerns with them. For any billing inquiries, please reach out to our management team directly.

8/10 - Boa

Celine

Viagem com a família
Free breakfast but just cereal and coffee Anc yogourt The clerck was sleeping to open door we have ring
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Celine,We appreciate your feedback on the breakfast offerings and service encountered during your stay. We'll share your comments with our team for improvement. Please feel free to reach out to our management for any further concerns regarding your experience.

2/10 - Terrível

Todd

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Very dirty in room. Room smelt of smoke. People outside on 2nd floor balcony smoking dope. Come and go traffic all night. Tub faucet dripped all night. Toilet handle broke off. Carpeting disgusting. Would have left if not for late night arrival. Breakfast non existent. Hate to sound negative but this place was not up to Super 8/Wyndham standards
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Todd, We appreciate you sharing your experience with us. We encourage guests to reach out to management during their stay to address any concerns, allowing us the opportunity to make it right. Your feedback is valuable as we continuously work to enhance our guests' experiences.

10/10 - Excelente

KIMS

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 20 de mar. de 2024
Hello KIMS,We are delighted to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service to all our guests and we look forward to welcoming you back soon.

8/10 - Boa

Daniel

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
the only thing that comes to mind is the toilet was loose , overall for the price it was a good value for a single night use , the staff i interacted with was awesome ..
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 19 de mar. de 2024
Hello Daniel,We appreciate your feedback on your recent stay. We are glad to hear you found our staff awesome and the value good for your single night. We have noted your comment about the toilet and assure you we will address it accordingly.

8/10 - Boa

Travis

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 19 de mar. de 2024
Hello Travis,We are pleased to hear that you had a good stay with us. It is always our aim to provide a positive experience for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

4/10 - Insatisfatória

Nahomy

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Tv remote doesnt work light switch doesnt work bathroom was clearly not cleaned out toilet wasnt flushed shower was dirty
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 13 de mar. de 2024
Hi Nahomy! We're truly sorry to hear about the issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience and disappointment caused by the TV remote not working, the malfunctioning light switch, and the cleanliness issues in your room. Providing a comfortable and clean environment for our guests is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations in this regard. Rest assured, we take your feedback seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly and do not recur in the future. We understand that this experience may have tarnished your impression of our hotel, but we hope you will consider giving us another chance to exceed your expectations on a future visit. If there's anything we can do to make amends or assist you further, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust.

6/10 - Ok

Jinney

Viagem de negócios
Pontos negativos: Comodidades e condições e instalações da propriedade
room was in disrepair, telephone didn't work dead insects in bath tub
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 12 de mar. de 2024
Hi Jinney! Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. It's concerning to hear about the condition of your room, including the disrepair and the presence of dead insects in the bathtub. Providing clean and well-maintained accommodations is a top priority for us, and we apologize for falling short in this regard. Your comments have been shared with our housekeeping and maintenance teams to address the issues promptly and ensure that similar incidents do not occur in the future. We value your feedback as it helps us identify areas for improvement, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 - Excelente

Lisette

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Tres belle chambre renover grande pratique jaime bien cette place La proprietaire super gentille et accomodante Tres appreciee Je recommande !!! Qualite prix top !!!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Lisette,We are pleased to hear that you enjoyed our renovated rooms and found our owner to be accommodating. Thank you for recommending us! Your positive feedback is highly appreciated.

8/10 - Boa

Alain

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
correct
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 8 de mar. de 2024
Hi Alain! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

8/10 - Boa

gordon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
one light bulb burned out in lamp; one light bulb missing from lamp; maintenance got me 2 light bulbs. breakfast very simple: package oatmeal, yougart, coffee, OJ, apple juice, 2 cereals,2 coffees, tea, milk. Good, but not really too fancy.Clean dineing area. clean room.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 7 de mar. de 2024
Hi Gordon! Thank you for your feedback. We're glad to hear that you found our hotel to be clean and that our maintenance team was able to promptly assist with replacing the light bulbs. We appreciate your comments regarding our breakfast offerings. While we strive to provide a satisfying breakfast experience for our guests, we understand that our selection may not meet everyone's preferences. Your feedback is valuable to us, and we'll take it into consideration as we review and make improvements to our breakfast options. It's great to hear that you found our dining area and room to be clean. Providing a comfortable and clean environment for our guests is important to us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 - Boa

ARLENE

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Conveniently located and inexpensive for a night along our travel route
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 7 de mar. de 2024
Hi Arlene! Thank you for your feedback. We're pleased to hear that you found our hotel conveniently located and reasonably priced for a stop along your travel route. Providing convenience and value for our guests is important to us, and we're glad that we met your expectations in this regard. If there are any areas where you feel we could further enhance your experience during future stays, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us.

4/10 - Insatisfatória

Howard, Ventnor

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The check in desk was an outside window. It was clear the property depends on local weekly or monthly guest. Cash deposits were demanded for local people.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 7 de mar. de 2024
Hi Howard! We're sorry to hear about your experience during your recent stay. We apologize for any inconvenience or discomfort caused by the check-in process and the policy regarding cash deposits for local guests. Our goal is to provide a welcoming and convenient experience for all our guests, regardless of their length of stay or method of payment. We regret if we failed to meet your expectations in this regard. Your feedback is valuable to us, and we will review our policies and procedures to ensure that they align with our commitment to providing a positive guest experience for everyone. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or address your concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.

10/10 - Excelente

Lisette

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice hotel Good price I like it Le personnel super !!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 5 de mar. de 2024
Hi Lisette! We're delighted that you enjoyed your stay with us! We work hard to provide a pleasant experience for all our guests and provide a value for your money. Your kind words about our staff encourage us immensely. We hope to see you again soon for another excellent experience. Thank you so much for taking the time to leave a review!

8/10 - Boa

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was clean and the bed was comfortable. Missing in the room was a clock.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 5 de mar. de 2024
Hi Robert! Thank you for sharing your feedback with us, and for choosing to stay with us. We're glad to hear that you found our rooms clean and our beds comfortable during your recent stay. Maintaining a high standard of cleanliness and comfort is one of our top priorities, so it's always rewarding to receive positive feedback in these areas. We apologize for any inconvenience caused by the absence of a clock in your room. Your feedback is important to us, and we'll certainly take it into consideration as we continue to improve and enhance the amenities we offer to our guests. We appreciate you bringing this to our attention, as it helps us to identify areas where we can make positive changes to enhance the overall guest experience. Thank you once again for your feedback, and for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 - Terrível

Jordan

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 5 de mar. de 2024
Hi Jordan! We're truly sorry to hear about your disappointing experience during your recent stay, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you experienced. Your feedback is invaluable to us, and we take it seriously in our efforts to improve. We will address the issues you've raised to prevent similar occurrences in the future. We understand if you're hesitant, but we hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

4/10 - Insatisfatória

dianne

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
Price was good but disappointed it condition of the property compared to another hotel we use when traveling to and from FL that’s priced the same, in same location but it was sold out. I was willing to try super 8 since it was also linked to Wyndham and are usually ok. The room just did not feel clean maybe just due to needing updates. The room fragrance was entirely too strong causing a headache and burning eyes soon after checking in and seemed to be masking a bad odor (urine?). I did not feel comfortable not wearing shoes on the carpeting. My first impressions of property exterior & grounds that it needs cleaned up and fresh paint and the window to check in at felt shady and unsafe.
Resposta de Manager em 3 de mar. de 2024
Hello dianne,We appreciate your feedback and apologize for falling short of your expectations. We will share your comments with our team for further review and improvement opportunities. Our guests' comfort and safety are paramount, and we will address the concerns you've raised accordingly. We hope you consider staying with us again in the future for a more positive experience.

10/10 - Excelente

joe

Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 2 de mar. de 2024
Hi Joe! Thank you for your positive feedback! We're pleased to hear that you had a good experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your rating and hope to have the opportunity to welcome you back in the future!

8/10 - Boa

Carlos

Viagem a dois
Pontos positivos: Serviço e funcionários
Clean room
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 29 de fev. de 2024
Hello Carlos,We're glad to hear you found your room clean! Our housekeeping team works diligently to ensure a comfortable stay for all our guests. Your feedback is appreciated and we hope to welcome you back again soon. Thank you for sharing your experience with us.

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Acceptable with this price! Good services!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 19 de fev. de 2024
Hi Hien! Thank you for your feedback! We're glad to hear that you found our hotel to be acceptable given the price and that you appreciated the good services provided during your stay. Your satisfaction is important to us, and we're grateful for your support. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 - Terrível

Barbara

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It wasn’t as clean as it should have been, toilet was missing a flange bolt so it rocked & was loud each time you sat on. It, shower was was only warm, bed was old, very soft & worn. I booked a room with 2 queen beds and was placed in a room with 2 standard/double beds instead of queens. The door didn’t close tight, moved back & forth, didn’t feel safe and let a lot of light into the room. The mini frig was old and very loud all night. I would not recommend the hotel.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 19 de fev. de 2024
Hi Barbara! We're truly sorry to hear about the disappointing experience you had during your recent stay with us. Your feedback is incredibly concerning, and we apologize for the multiple issues you encountered. We apologize for the cleanliness issues you experienced, as well as the maintenance issues with the toilet, shower, and beds. Providing a clean and comfortable environment for our guests is a top priority for us, and we regret that we fell short in this instance. We will address these issues promptly with our housekeeping and maintenance teams to ensure that they are resolved. Additionally, we apologize for the room assignment error and for any inconvenience it caused. We understand the importance of providing the room type that guests expect and apologize for the oversight. Your safety and comfort are important to us, and we regret that you did not feel safe or comfortable during your stay. We will investigate the issues with the door and take steps to ensure that all rooms are secure and provide adequate privacy. We apologize for the inconvenience caused by the noise from the mini-fridge and regret that it affected your sleep quality. We will inspect and replace any faulty appliances to prevent similar issues in the future. We truly appreciate your feedback as it helps us to continually improve our services. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience. If you do decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure your next stay is significantly better. Once again, we apologize for the inconveniences you experienced, and we thank you for bringing these issues to our attention.

8/10 - Boa

Carlos

Viagem a dois
Pontos positivos: Limpeza
Clean
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 14 de fev. de 2024
Hi Carlos! Thank you for taking the time to share your feedback with us! We're glad to hear that you found our hotel to be clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're pleased that we met your expectations in this regard. If there are any other aspects of your stay that you particularly enjoyed or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay!

8/10 - Boa

Devin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 6 de fev. de 2024
Hi Devin! Thank you for choosing Super 8 by Wyndham Florence for your recent stay, and for providing us with a rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your feedback is important to us as we continually strive to improve our services and exceed the expectations of our guests. If there are any areas where you believe we can enhance your experience in the future, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to Super 8 by Wyndham Florence for another enjoyable stay. If there's anything we can do to make your next visit even better, please feel free to reach out to us.

8/10 - Boa

Lyle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good value, clean room, except carpets, not a nice area.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 3 de fev. de 2024
Hello Lyle,Thank you for choosing to stay with us and for your feedback regarding the value and cleanliness of your room. We appreciate your comments and regret any dissatisfaction caused by the carpets. Our team works diligently to ensure a pleasant experience for all guests. We strive to improve and provide the best possible service.

6/10 - Ok

Parent

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Déjeuner avec peu de choix
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 3 de fev. de 2024
Hi Parent! Thank you for your feedback. We apologize if the lunch options did not meet your expectations during your stay. Providing a variety of dining options is important to us, and we regret if we fell short in this regard. We will review our lunch offerings to ensure that there are more choices available for our guests in the future. If there's anything else we can do to improve your experience or if you have any suggestions for us, please feel free to let us know. We're here to ensure that all our guests have a pleasant and satisfying stay. Thank you for choosing to stay with us, and we appreciate your feedback. We hope to have the opportunity to welcome you back for a much-improved experience in the future.