Dear Pamela, We appreciate you leaving your generous rating regarding your recent visit to Extended Stay America. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Sincerely,Hotel Management

Dear Christie, We sincerely apologize for the frustration you experienced upon arrival. Our policies are intended to ensure a comfortable stay for all guests. Please accept our sincere apologies for any inconvenience caused. Your feedback is valuable, and we'll review our procedures to prevent similar issues in the future. Should you reconsider, we'd appreciate the opportunity to provide you with a more positive experience. Thank you for bringing this to our attentionSincerely,Hotel Management

Dear Sang Rae, Thank you for your review of our hotel. Our goal is to provide a well-maintained environment, and we regret if your experience fell short of expectations. We take such input seriously and are committed to addressing any concerns internally. Your satisfaction is important, and we hope to have the opportunity to provide an improved experience on your next visit.Sincerely,Hotel Management

Dear 3 Brothers, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Kendell, We are happy you chose Extended Stay America for your recent visit to Fayetteville. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear John, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Management

Dear Ralston, Thank you for being our guest and sharing your observations regarding the need to update and renovate. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon! Sincerely,Hotel Management

Dear Andrea, Thank you for sharing your feedback. We aim to provide a seamless experience for every guest. Therefore, we apologize for failing to meet your expectations. What you encountered is not typical or representative of our service standards. We will investigate this issue to see what went wrong and ensure such problems are not repeated. If you made your reservation through a third-party booking site, we suggest you contact them directly. However, feel free to reach out to us if we can assist you in any way. We hope you consider this an isolated incident and revisit us so we can deliver the flawless stay you should have received.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing your experience at Extended Stay America. Although you were satisfied overall during your stay, we apologize for not meeting your expectations regarding the limit of towels. We offer towels and linen as a complimentary and can exchange service at the front desk. In response to your feedback, we will ensure our front desk staff communicates during arrival and provides an adequate supply of amenities to each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area.Sincerely,Hotel Management

Dear Jacquesa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Ashleigh, We are sorry for your disappointment with the issues you encountered with your room's cleanliness and the frustration of denying a refund. It is very unusual as our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. Please allow us to evaluate the issue concerning a refund. We will also share your feedback with our housekeeping and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return and stay with us again soon for the visit you deserve.Sincerely,Hotel Management

Dear John, Thank you for your feedback and for being our guest. We apologize for your disappointment with the cleanliness of your room and the bed. We take pride in delivering impeccable service and providing accommodations to their comfort. We regret that this was not your experience; Your comments will be shared so we can use them to enhance our guest's experience in the future. We welcome another opportunity to show you the hospitality you should have received on this occasion, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Stacy, Thanks for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Fayetteville. Sincerely,Hotel Management

Dear William, Thank you for staying with us. We are glad that you liked our service. We were disappointed to read that our accommodations did not provide the value you were hoping for. As with most areas, certain times of the year are busier and command higher rates; however, we make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management

Dear Dana, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management