Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 305 de 605 avaliações" "
10 - Excelente
305
Nota 8 - Boa. 205 de 605 avaliações" "
8 - Boa
205
Nota 6 - Ok. 63 de 605 avaliações" "
6 - Ok
63
Nota 4 - Insatisfatória. 15 de 605 avaliações" "
4 - Insatisfatória
15
Nota 2 - Terrível. 17 de 605 avaliações" "
2 - Terrível
17
9,0/10
Limpeza
8,8/10
Serviço e funcionários
8,2/10
Comodidades
8,2/10
Condições e instalações da propriedade
7,8/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
FERNANDA
5 de jun. de 2023
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
hotel muito bom sem dependências para deficientes
Tudo muito bom, exceto não terem me dado quarto com box no chuveiro para deficientes físicos. Escorreguei no banheiro e por 10 dias da minha viagem sofri muito com um trauma no ombro, tive até que ir para hospital em Londres
FERNANDA
Hospedou-se por 1 diária em mai. de 2023
Resposta de Loubna Boubrik Room Division Manager em 9 de jun. de 2023
Dear Fernanda,Thank you for sharing your feedback about your stay.We apologize for any inconvenience and inconvenience you experienced due to the lack of an accessible shower in your room.We take the accessibility and safety of our guests very seriously, we would like to be informed during your stay in order to offer you an executive suite which has a bathroom with separate shower and bath.We deeply regret that we did not know your wish and provide you with an upgrade to a suite that meets your specific needs.We sincerely apologize for the distress and pain you have endured as a result of the incident.We appreciate your bringing this matter to our attention, and we will take your comments into consideration to ensure that such incidents do not reoccur in the future. Your comments help us to improve our services and facilities, and we deeply regret any inconvenience caused to you.Again, we apologize for not meeting your accessibility requirements and hope your shoulder injury has since healed.We hope to have the opportunity of welcoming you back in the future, We look forward to the chance to welcome you back in the future.Sincerely
10/10 - Excelente
FERNANDA
Viagem em grupo
9 de mai. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Essaouira is a wonderfull city, an the hotel is excellent!
FERNANDA
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Loubna Boubrik Room Division Manager em 11 de mai. de 2023
Dear Fernanda,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at our hotel and that you found Essaouira to be a wonderful city. We hope to welcome you back in the future for another enjoyable stay.Best regards
8/10 - Boa
Viajante verificado
20 de dez. de 2013
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Viajante verificado
10/10 - Excelente
gael
Viagem a dois
20 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A great hotel allowing to enjoy swimming pool sheltered from the wind, private beach club and small spa, all within 5 min of the Medina !
Room was large with a nice balcony.
Breakfast had good option range and was ok but not great. The facilities would benefit from more maintenance but overall package was still worth the price.
gael
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Loubna Boubrik Room Division Manager em 21 de abr. de 2024
Dear Mr GAEL,Thank you for your opinion. We are delighted to hear that you enjoyed our hotel amenities, including the swimming pool, private beach club. We are glad that you enjoyed your room. Your comments regarding breakfast and the maintenance of the facilities are taken into account and we will strive to improve in these areas. We are delighted that you found the whole package worth the price and we hope to welcome you again soon.Sincerely
8/10 - Boa
catherine
Viagem a dois
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The hotel is nice and well located right across the beach which is nice. The staff was very helpful and sweet. The bathroom has seen better days for sure. But overall we were happy.
catherine
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Loubna Boubrik Room Division Manager em 27 de mar. de 2024
Dear Catherine,Thank you very much for your positive review of our hotel. We are delighted that you enjoyed our location, helpful staff, and the proximity to the beach. Your feedback regarding the bathroom will be taken into consideration to improve our service. We hope to have the pleasure of welcoming you back on your next visit.Best regards,
10/10 - Excelente
Viajante verificado
31 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location to beach and medina
Excellent hotel. Great location, clean, modern with good lighting in the room and bathroom. Our ocean view with small balcony was very nice. Walking distance to restaurants, attractions and the wide boardwalk and beach. Highly recommend. Note: the website pictures do not do this hotel justice! Pleasant surprise!
Viajante verificado
Hospedou-se por 1 diária em jan. de 2024
Resposta de Loubna Boubrik Room Division Manager em 2 de fev. de 2024
Dear guest,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our hotel exceeded your expectations.We appreciate your recommendation and look forward to welcoming you back in the future.Best regards,
10/10 - Excelente
Thierry
24 de dez. de 2023
Thierry
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Loubna Boubrik Room Division Manager em 26 de dez. de 2023
Cher Thierry,Nous vous remercions pout votre note très positive à la suite de votre séjour parmi nous.Votre satisfaction est notre priorité.Au plaisir de vous accueillir à nouveau dans votre demeure Souirie. Cordialement
8/10 - Boa
Viajante verificado
12 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Overpriced spa
The spa is overpriced for the quality of the service. Everything else is okay.
Viajante verificado
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Loubna Boubrik Room Division Manager em 14 de dez. de 2023
Dear Guest,Thank you for your feedback. We appreciate your input and are glad to hear that overall your experience was satisfactory. We take your comments about the spa pricing into consideration and will strive to enhance our services. We hope to have the opportunity to welcome you back and provide an improved experience.Best regards,
10/10 - Excelente
Guy
19 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Guy
Resposta de Loubna Boubrik Room Division Manager em 23 de nov. de 2023
Cheer Guy,Merci pour votre note très positive. Nous sommes heureux de voir que votre séjour vous ait apporté pleine satisfaction.Au plaisir de vous accueillir à nouveau dans notre demeure Souirie.Cordialement
10/10 - Excelente
Toine
8 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful spa hotel af seaside, good private beach. Helpful staff and perfect distance from medina
Toine
Hospedou-se por 3 diárias em out. de 2023
Resposta de Loubna Boubrik Room Division Manager em 9 de out. de 2023
Dear Toine,We would like to express our gratitude for selecting our hotel for your visit to Essaouira. We are thrilled to learn that you enjoyed your experience with us. We look forward to the opportunity to welcome you back for another stay in the near future.Sincerely,
8/10 - Boa
Peter
Viagem a dois
5 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely beach hotel. Convenient to local attractions and transportation. Friendly staff. Would return
Peter
Hospedou-se por 2 diárias em out. de 2023
Resposta de Loubna Boubrik Room Division Manager em 7 de out. de 2023
Dear Peter,Thank you for your kind words. We are delighted to hear that you enjoyed your stay at our hotel and found it convenient for local attractions and transportation. Our friendly staff is always here to assist you.We look forward to welcoming you back in the future.Best regards,
8/10 - Boa
Jacques
7 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Well located
Great value
Jacques
Hospedou-se por 1 diária em set. de 2023
Resposta de Loubna Boubrik Room Division Manager em 11 de set. de 2023
Dear Jacques,Thank you for your comment. We're delighted you found good value with us.We hope to welcome you again for a new experience.Sincerely
10/10 - Excelente
Jonny
Viagem com a família
29 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Incredible Hotel
This was probably the best hotel experience of our lives as a family. Incredible hotel, great design, amazing (and large) pool (open round the clock), the best possible location in Essaouira, a short walk into the heart of the old town, and on the beach. But the best thing of all - is the staff - going out their way to personalise your experience and excel in customer service. Very very good. Great holiday.
Jonny
Hospedou-se por 6 diárias em ago. de 2023
Resposta de Loubna Boubrik Room Division Manager em 30 de ago. de 2023
Dear Jonny,Thank you very much for your kind words! We are delighted to learn that you had an exceptional experience during your stay with us. It is wonderful to know that you appreciated the design of our hotel, our swimming pool and our privileged location in Essaouira, close to the old town and the beach. We are especially grateful for your appreciation of our staff's dedication to providing personalized experiences and excellent customer service.We look forward to welcoming you again in the future!Sincerely
10/10 - Excelente
Hicham
Viagem com a família
27 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel with amazing staff (everyone is friendly and willing to help). The 5 min walk to the old town makes it a great location for quick dive into the world of tasty Moroccan food. The provocateur beach front and the pool provide plenty of opportunities to swim and chill.
Hicham
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Loubna Boubrik Room Division Manager em 30 de ago. de 2023
Dear Hicham,Thank you for your kind words! We're glad you enjoyed your stay and the amenities. Looking forward to welcoming you back soon!Best regards
10/10 - Excelente
francois
Viagem a dois
20 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Seule la Clim était défaillante mais nous n’en avions pas besoin
Magnifique hôtel « rétro » ce qui fait son charme
francois
Hospedou-se por 6 diárias em ago. de 2023
Resposta de Loubna Boubrik Room Division Manager em 23 de ago. de 2023
Cher François,Nous vous remercions pour vos aimables paroles concernant notre hôtel. Nous sommes ravis que vous ayez apprécié son charme. Veuillez nous excuser pour le problème de climatisation. Nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur.Cordialement
10/10 - Excelente
Samir
14 de ago. de 2023
Samir
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Loubna Boubrik Room Division Manager em 18 de ago. de 2023
Cher Samir,Nous tenons à vous remercier pour votre note d'appréciation suite à votre séjour à notre hôtel. Votre satisfaction nous motive à continuer à offrir des expériences mémorables à nos clients.Au plaisir de vous accueillir à nouveau dans un proche avenir.Cordialement
10/10 - Excelente
suraiya
Viagem com a família
12 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
suraiya
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Loubna Boubrik Room Division Manager em 18 de ago. de 2023
Chère Suraiya,Nous vous remercions pour votre note suite à votre séjour dans notre hôtel. Votre appréciation bienveillante sera transmise à toutes nos équipes. Votre satisfaction demeure au cœur de nos préoccupations.Cordialement
8/10 - Boa
José
22 de jul. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel. Algunos fallos de mantenimiento.
Excelente hotel con un staff muy amable y competente y una situación óptima.
Algunos fallos importantes de mantenimiento: Imposible regular la temperatura de la ducha e insuficiente número de sombrillas en piscina y playa.
José
Hospedou-se por 7 diárias em jul. de 2023
Resposta de Loubna Boubrik Room Division Manager em 23 de jul. de 2023
Dear José,Thank you for your feedback! We appreciate your kind words about our excellent hotel staff and prime location. We apologize for the maintenance issues you experienced, particularly the difficulty with regulating the shower temperature and the insufficient number of umbrellas at the pool and beach. Your comments will be taken into consideration to improve our services.Sincerely
8/10 - Boa
kristin
Viagem a dois
17 de jun. de 2023
Pontos positivos: Serviço e funcionários
The location is wonderful- a few minutes walk to the port and Medina. They have their own private section of the beach, with table and beverage service. Could be slow at times but the food was good. The rooms are large but a bit dated. We had ants and gnats in the room. Would also have appreciated larger bottles of the complimentary water in the room. Pool area is really nice. They also have a fitness center. Staff were pleasant. I few tweaks to the overall property upkeep would take this to the next level.
kristin
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Loubna Boubrik Room Division Manager em 20 de jun. de 2023
Dear Kristin,Thank you for your valuable feedback! We're glad to hear that you enjoyed our convenient location near the port and Medina, as well as our private beach area with table and beverage service. We appreciate your comments regarding the food and will take note of the occasional slowness. We apologize for any inconvenience caused by ants and gnats in your room; we will address this issue promptly. Your suggestion for larger bottles of complimentary water in the room is duly noted. We're pleased that you liked our pool area and fitness center, and we appreciate your kind words about our staff. We will definitely consider your suggestions for improving the overall property upkeep to enhance our guests' experience. Thank you for choosing our hotel, and we hope to welcome you back in the future.Sincerely
8/10 - Boa
Alain
16 de mai. de 2023
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Alain
Hospedou-se por 7 diárias em mai. de 2023
Resposta de Loubna Boubrik Room Division Manager em 21 de mai. de 2023
Cher Mr Alain,Merci d'avoir noté votre séjour au sein de l'hôtel MGallery Le Médina Essaouira.Nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience unique et mémorable.Cordialement
2/10 - Terrível
Viajante verificado
Viagem com a família
24 de abr. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
They are NOT accommodating! Not friendly!
Viajante verificado
Hospedou-se por 1 diária em abr. de 2023
Resposta de Loubna Boubrik Room Division Manager em 25 de abr. de 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the MGallery Le Medina Essaouira.We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.We hope that you will give us the opportunity to better serve you in the near future.Sincerely,
8/10 - Boa
Sylvie
Viagem a dois
12 de abr. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Très bien placé à 2 pas de la Médina. Je trouve très fastidieux de devoir remplir 1 fiche de renseignements de 2 kilomètres à l’arrivée.
Sylvie
Hospedou-se por 1 diária em abr. de 2023
Resposta de Loubna BOUBRIK em 15 de abr. de 2023
Chère Sylvie,Merci beaucoup pour le partage de votre avis sur le site Expedia.Nous sommes ravis de voir que vous ayez apprécié notre emplacement. Cependant nous sommes navrés de ne pas être à la hauteur de vos attentes lors de votre arrivée.Afin d'éviter les formalités d'enregistrement sur place,et que ce genre de désagrément ne se reproduira pas, nous vous recommandons de faire votre check in en ligne au moment de votre réservation.Au plaisir de vous revoir à nouveau pour une meilleure et mémorable expérience.Sincèrement
10/10 - Excelente
Oksana, Meadville
Viagem com a família
31 de mar. de 2023
Pontos positivos: Limpeza e serviço e funcionários
We visited Casablanca, Marrakech and Essaouira. I wish we had more time. I think this property was the best: big pool, big bright rooms, ocean across the road, cheap taxi, relaxing atmosphere...Very lovely.
Oksana
Hospedou-se por 1 diária em mar. de 2023
Resposta de Guest experience em 3 de abr. de 2023
Dear Oksana, Thank you very much for sharing your appreciation, we are so glad you enjoy your time with us, We are looking forward to welcoming you
8/10 - Boa
Anthony
12 de mar. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Anthony
Hospedou-se por 7 diárias em mar. de 2023
Resposta de Guest experience em 3 de abr. de 2023
Thank you for rating us, We hope you will come back to visit us,
10/10 - Excelente
Blaise
7 de mar. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Blaise
Hospedou-se por 1 diária em mar. de 2023
Resposta de Loubna BOUBRIK em 9 de mar. de 2023
Cher client,Merci de nous avoir fait confiance pour votre séjour à Essaouira.Nous sommes ravis que vous ayez apprécié votre expérience.Au plaisir de vous revoir très prochainement.Bien cordialement
2/10 - Terrível
Peter
Viagem a dois
26 de fev. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A down at heel hotel in need of considerable refurbishment which is certainly not 5 star standard.
On arrival at 3.30 pm we were told our room wasn't ready; when challenged we were told we could go to our room but it was not ready. There were housekeeping staff in there who left when we arrived. In their haste to leave there were no handtowels, the sink waste didnt work and there was an empty bottle and used towel from previous guests. The fruit and pastries were on chippped plates.
Terrible service at breakfast, no information, we were not offered drinks, the food was limited and often plates needed replenishing. We found out be accident that omelettes, eggs etc were being cooked to order outside.
Peter
Hospedou-se por 2 diárias em fev. de 2023
Resposta de Anabelle VIGNON em 28 de fev. de 2023
Dear Mr Peter, First of all, please accept my sincerest apologies for the experience you faced.This is not how we are used to welcome our guests and please trust me this is an epiphenomenon.I am sorry you did not enjoy your stay as most of our guests and be assured we take well note of your remarks to avoid this situation in the future. I hope you will give us another opportunity to receive you and offer a memorable moment.Sincerely yours,
8/10 - Boa
Danièle
9 de fev. de 2023
Danièle
Hospedou-se por 1 diária em fev. de 2023
Resposta de Loubna BOUBRIK em 7 de mar. de 2023
Chère Danièle,Merci d'avoir noté votre séjour à l'hôtel MGallery Le Médina Essaouira.Ce fut un plaisir de vous avoir accueilli.Au plaisir de vous recevoir à nouveau.
10/10 - Excelente
fredrick
1 de fev. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
fredrick
Hospedou-se por 3 diárias em jan. de 2023
Resposta de Loubna BOUBRIK em 7 de mar. de 2023
Cher Frederick,Merci d'avoir choisi notre hôtel pour votre séjour à Essaouira.Nous sommes très heureux de voir que votre expérience vous ait apportée pleine satisfaction.A bientôt pour une prochaine visite.
4/10 - Insatisfatória
nissim
7 de jan. de 2023
Pontos negativos: Limpeza e condições e instalações da propriedade
Not 5 star hotel !!!
for sure not a 5 star hotel 3 at the most.
Our room was had a bad smell
And needed renovation. the closet was old and with wetness .
Breakfast was ok for 3 star hotel not more than that
nissim
Hospedou-se por 1 diária em jan. de 2023
Resposta de Loubna BOUBRIK em 24 de jan. de 2023
Dear Nissim,Thank you for choosing our hotel on Expedia.We understand that you had a bad experience in our hotel during your stay,we pride ourselves on our customer service and our ability to deliver a premium customer experience. We are sincerely sorry to hear that this negative experience has disrupted your stay, and we would like you to give us the opportunity to welcome you back for a better experience.
8/10 - Boa
Julien
23 de dez. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Très belle vue sur la mer depuis la terrasse privé de l hôtel. Magnifique coucher de soleil. Très bon restaurant, plat frais et goûteux.L'eau de la mer et de la piscine extérieur très froide donc pas de baignade pour nous.
Accueil de Hasna à la reception très bien douceur et gentillesse.
Merci à Khalil au restaurant de la terrasse trop gentil et prend le temp d'échanger à les clients.
Julien
Resposta de Loubna BOUBRIK em 26 de dez. de 2022
Cher Julien,Merci beaucoup pour ce merveilleux commentaire.Nous sommes très touchés par votre retour!L'ensemble de l'équipe est fière d'avoir contribuer à la réussite de votre séjour et espérant avoir l'opportunité de vous faire vivre une expérience mémorable à nouveau.A bientôt
4/10 - Insatisfatória
Jennifer
Viagem a dois
11 de dez. de 2022
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Very blah hotel that is tired and run down. Good
Location across from the beach. That’s pretty much the only thing it had going for it in my opinion. We ordered a sandwich for
Lunch and watched the waitress walk across the street and get the sandwiches from the beach cafe nearby. We were ignored at breakfast. Room felt like something from an old casino with bad tile
Floors . Would not recommend it.
Jennifer
Resposta de Loubna BOUBRIK em 13 de dez. de 2022
Dear Jennifer,Thank you for taking the time to tell us about your experience at the Hôtel Le Médina Essaouira Thalassa sea & spa - MGallery. We are sorry that your stay did not meet your expectations; please allow us to express our sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely
2/10 - Terrível
sophie
26 de nov. de 2022
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay away
Extremely dated. Filthy. Falling apart. Had none of the amenities it advertised.
sophie
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Loubna BOUBRIK em 28 de nov. de 2022
Dear Sophie,Thank you for choosing to stay with us at MGallery Le Medina Essaouira.Our guests' comfort and satisfaction are one of our topmost priorities.. We are sorry that your saty didn't meet your expectation.It was a pleasure having you as our guest, and we hope to welcome you back in the futur.Sincerely
10/10 - Excelente
silvana
18 de nov. de 2022
silvana
Hospedou-se por 1 diária em nov. de 2022
Resposta de Loubna BOUBRIK em 25 de nov. de 2022
Chère Silvana,Merci beaucoup pour votre retour positif à la site de votre séjour parmi nous.Nous sommes heureux de voir que votre séjour vous ait apporté pleine satisfaction.Dans l'attente de vous accueillir à prochainement pour une nouvelle expérience, nous restons à votre entière disposition pour toutes demandes particulières.Bien à vous
10/10 - Excelente
Alexandra
Viagem em grupo
23 de out. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our stay. Very nice and clean rooms. Really friendly Hotel staff.
Alexandra
Hospedou-se por 4 diárias em out. de 2022
Resposta de Loubna BOUBRIK em 24 de out. de 2022
Dear Alexandra,Thank you so much for your great comment regarding your recent stay at MGallery Le Medina Essaouira.We are happy to read that you appreciat your experience with us.We hope to see you in the near futur.Warms regards
10/10 - Excelente
zahira
20 de ago. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Super séjour !
Séjour incroyable, personnel super accueillant, rien a dire vraiment un hôtel sublime !
zahira
Hospedou-se por 4 diárias em ago. de 2022
Resposta de Loubna BOUBRIK em 26 de ago. de 2022
Chère Zahira,Merci beaucoup pour votre avis si positif suite à votre récent séjour à l'Hôtel MGallery Le Medina Essaouira.Nous sommes heureux de lire que votre séjour vous ait apporté pleine satisfaction.Nous espérons sincèrement avoir l’opportunité de vous accueillir à nouveau !Encore merci de la part de toute l’équipe !Bien cordialement,
8/10 - Boa
Therese
Viagem com a família
9 de ago. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ok but nothing more
This is hotel delivers what’s expected and nothing more. The junior suite we had was very nice and spacious with a large walk in closet. The breakfast was very good.
Expect children in and around the pool (a bit noisy) and you have to make sure to get a lounge chair early or you’ll e left without.
It’s usually the small things that bother you and for me it was the double espresso I ordered. First I had to wait 30 min for it (!) and then pay for 2 coffees as the waiter thought a ‘double’ is 2.
60 MAD (€6) for a coffee…
Therese
Hospedou-se por 1 diária em jul. de 2022
Resposta de Loubna BOUBRIK em 11 de ago. de 2022
Thank you for sharing your sentiment regarding your stay,
We are sorry we did not were at your expectations and being able to provide you a more pleasant moment.
We work on improvements, and hopefully you will come back to visit us for another experience.
Sincerely yours,
2/10 - Terrível
KIEON
Viagem a dois
31 de jul. de 2022
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I was think its sofitel but it wasn't and tv was broken and many parts was not work even doesn't have parking area in hotel i will not recommend
KIEON
Hospedou-se por 1 diária em jul. de 2022
Resposta de Loubna BOUBRIK em 3 de ago. de 2022
Dear Kieon,
Please accept my sincerest apologies for your stay,
We may have some techical issues however we will always react as fast as we can to find a solution.
I am sorry if we did not success to meet your expectations.
I hope you will give us another chance to welcome you and show you our sense of hospitality
Sincerely yours,
Anabelle VIGNON
General manager
8/10 - Boa
Mariam
Viagem a dois
26 de jul. de 2022
Pontos positivos: Limpeza, serviço e funcionários e comodidades
pleasant
Mariam
Hospedou-se por 3 diárias em jul. de 2022
Resposta de Loubna BOUBRIK em 11 de ago. de 2022
Thank you for your appreciation, we hope you will come back to visit us,
10/10 - Excelente
Georg
22 de jul. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Georg
Hospedou-se por 7 diárias em jul. de 2022
Resposta de Loubna BOUBRIK em 25 de jul. de 2022
Cher George,
Merci pour votre note d'appréciation!
Nous sommes extrêmement ravis que votre expérience parmi nous vous ait été une réussite .
Nous vous attendons avec impatience votre retour!
A bientôt.
10/10 - Excelente
Regis
Viagem com a família
20 de jul. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Très bon hôtel. Literie excellente.
Manque un peu de modernisme et certains équipements sont un peu anciens (centre de thalasso en particulier) Piscine extérieure exposée au vent donc un peu fraîche.
Petit déjeuner très bien
Regis
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Loubna BOUBRIK em 23 de jul. de 2022
Cher Regis,
Merci infiniment pour ce merveilleux retour d'expérience à la suite de votre séjour parmi nous !
Nous avons bien pris note de vos remarques et soyez assurée que nous travaillons quotidiennement aux améliorations nécessaires.
Merci également de nous faire part de vos impressions positives concernant la literie et le petit déjeuner.
Nous sommes impatients de vous accueillir prochainement pour un séjour mémorable.
Cordialement
10/10 - Excelente
Christopher
Viagem a dois
19 de jul. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely location, friendly and helpful staff.
Christopher
Hospedou-se por 7 diárias em jul. de 2022
Resposta de Loubna BOUBRIK em 19 de jul. de 2022
Dear Christopher ,
Thank you so much for your great comment regarding your stay at MGallery Essaouira.
We are glad to read your positive feedback on your good experience.
We really hope to welcome you again among us.
Kind regards,
4/10 - Insatisfatória
Mohamed
17 de jul. de 2022
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mohamed
Hospedou-se por 1 diária em jul. de 2022
Resposta de Loubna BOUBRIK em 19 de jul. de 2022
Cher Mohamed,
Merci pour votre retour!
Nous sommes navrés de voir que votre séjour ne vous ait pas apporté pleine satisfaction.
Nous espérons avoir l'opportunité de vous accueillir à nouveau parmi nous afin de vous délivrer une expérience meilleure.
Cordialement.
10/10 - Excelente
Bruce
11 de jul. de 2022
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bruce
Hospedou-se por 1 diária em jul. de 2022
2/10 - Terrível
LUIS ARTURO
5 de jul. de 2022
LUIS ARTURO
Hospedou-se por 1 diária em jul. de 2022
8/10 - Boa
Amélie
30 de jun. de 2022
Amélie
Hospedou-se por 2 diárias em jun. de 2022
8/10 - Boa
Josee
Viagem em grupo
23 de jun. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel’s location is amazing: couple minutes walk to the medina and across from the beautiful beach. If you get an ocean front room, you can go to bed listening to the waves. Couple of caveats: the a/c was not working good and ‘heated pool’ was too cold.
Josee
Hospedou-se por 3 diárias em jun. de 2022
Resposta de Loubna BOUBRIK em 23 de jun. de 2022
Dear Josee,
Thank you for taking the time to post such a kind rate following your recent experience at MGallery Le Medina Essaouira.
We are delighted to know that you appreciated your time among us.
However,we take note of your constructive comment!
We truly hope to have the pleasure of welcoming you back very soon.
Warm Regards,
10/10 - Excelente
Amal
Viagem a dois
22 de jun. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was exceptional. The staff were professional and helpful. The pool area and spa were sublime and hotel was location was really convenient to both the beach and the medina.
Amal
Hospedou-se por 3 diárias em jun. de 2022
Resposta de Loubna BOUBRIK em 22 de jun. de 2022
Dear Amal,
Thank you very much for sharing your five stars review on Expedia web regarding your recent stay at the MGallery Essaouira.
We are delighted to read that you enjoyed your experience with us.
We all hope to have the pleasure to welcome you back for another memorable moment.
Best regards
10/10 - Excelente
ejaz
20 de jun. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ejaz
Hospedou-se por 1 diária em jun. de 2022
8/10 - Boa
Moulay Abdellah
17 de jun. de 2022
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Moulay Abdellah
Hospedou-se por 2 diárias em jun. de 2022
8/10 - Boa
Ali
3 de jun. de 2022
Ali
Hospedou-se por 1 diária em jun. de 2022
Resposta de Loubna BOUBRIK em 11 de jun. de 2022
Cher Ali,
Merci pour votre appréciation et votre retour.
Au plaisir de vous accueillir à nouveau dans votre demeure Souirie.
Cordialement