Thank you for the kind words, it was lovely having you visit. Next birthday we will give the sunrise on top of the mountain another go!

Thank you for the lovely review! It is always a pleasure sharing our slice of heaven with wonderful guests. Hope to welcome you back to Saragossa some day.

Dear Martin, we are very sorry that we could not satisfy you and fullfill all your expactations. We always try our best to cater for all our guests needs. After you have booked a double room for 2 guests only we put a lot of effort in to make your stay possible and also to accomodate your two additional children you have arrived with on 24.12.2017 (although your kids were ages under our children policy). Further we tried to cater for another five people of your family arriving unexpected on Christmas day and we set up a private lunch for all of you at the Villa We are in a remote area and did our absolute best with limited resources to as festive for you and your family of nine in total. Our Game Reserve has a size of 2000 ha and we cannot guarantee the game to be seen all the time. You have been on one game drive only and the wild animals move around freely on the entire reserve. Often our giraffes do come to the lodge directly to drink out of the dams as it happens on Christmas afternoon and all other guests enjoyd it a lot. I spent a lot of time over the Christmas days myself with all the guests at the lodge and recognize you and your family enjoying the rpivate pool at the villa and the biog main pool at the lodge. If you would have mentioned any complains about the pool condition, we could have follwoed up immediately. I did not recognize any poor conditions and we do check water quality and cleaning conditions of the pools daily. I take any critic of our guest very seriously and appreciate your feedback. Wishing you and your family a delightful New Year. Jens Demmler CEO and director