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Avaliações de American Inn and Suites Dundee

2 out of 5
American Inn and Suites Dundee
130 Outer Dr., US 23 and M-50, Dundee, MI

Avaliações

7,0

Boa

Nota 10 - Excelente. 154 de 670 avaliações" "
Nota 8 - Boa. 212 de 670 avaliações" "
Nota 6 - Ok. 141 de 670 avaliações" "
Nota 4 - Insatisfatória. 96 de 670 avaliações" "
Nota 2 - Terrível. 67 de 670 avaliações" "

7,0/10

Limpeza

8,0/10

Serviço e funcionários

6,2/10

Comodidades

6,4/10

Condições e instalações da propriedade

6,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Christine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful staff and facility
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Mark

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
At check in, the desk agent said “hopefully you can get the tv to work, I tried and couldn’t get it to work for the last guest” we did figure it out, but the floor was dirty, the toilet wouldn’t flush, and the electrical outlets sparked when we plugged in our charger. After a 1/2 hr of waiting, we got into a nearby room with a working toilet. The tv didn’t work and we had to mess with the cables in the back. The room spelled like a mix of marijuana and cat pee. We had to open the windows to get relief. It was dingy and musty and very dated. So sad! We couldn’t wait to get out of there- we just felt gross!
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Sarah

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Condições e instalações da propriedade
We had a Family suite so it was very spacious, but the room looked a Little worn down. Carpet needed to be cleaned, chairs in the room were stained, and the toilet had a hard time flushing
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Amy

Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Marlene

Viagem com a família
Everyone is very nice and clean place.. I'm happy!
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Jeff

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel provides good value for the price. Older hotel but clean and reasonable.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 19 de mar. de 2024
Thank you for your feedback, we are an older hotel but have our incredible staff to thank for our overall cleanliness and friendliness. We look forward to welcoming you again!

10/10 - Excelente

Kala

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Its was great
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 8 de mar. de 2024
Thank you for your feedback, we are happy to hear you enjoyed your stay and look forward to welcoming you back in the future.

10/10 - Excelente

Debbie

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pat was super helpful so was the young guy who checked us in
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 5 de mar. de 2024
Thank you for your feedback, and as always, we look forward to welcoming you again!

10/10 - Excelente

Derek

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de American Inn & Suites Dundee em 23 de fev. de 2024
Thank you for your feedback and for sharing your experience. We really appreciate your business!

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations em 12 de fev. de 2024
Thank you Daniel, for the awesome rating and recommendation. We hope to welcome you back in the near future.

6/10 - Ok

summer

Viagem com a família
Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations em 7 de fev. de 2024
Thank you for your rating and business, we appreciate both!

10/10 - Excelente

Jim

Pontos positivos: Comodidades
everyone was super nice
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Relations em 7 de fev. de 2024
Thanks Jim!! We greatly appreciate your recommendation and compliments regarding our staff, we will pass it along. We hope to see you again sometime!

8/10 - Boa

Jennifer

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Would stay again. Just slept there. First night was a bit loud with closing room doors but second night was quiet
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations em 7 de fev. de 2024
Thank you for the feedback, we do apprecaite it. We do have a 24 hour front desk and we are always happy to help and in addition, we are sure you already met Hannah, but she is our manager and always happy to help ensure that you have a restful stay. We hope to see you again and wish you safe travels.

10/10 - Excelente

Kerry

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The place was a great value and the staff was very nice.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relations em 5 de fev. de 2024
Thank you, we value and cherish our guests opinions and we greatly apprecaite you sharing your experience and giving us your recoemmendation. We hope you visit us again in your travels.

10/10 - Excelente

Charles

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very Nice Independent Hotel
FIRST TIME VISIT - The front desk staff is super friendly - This is not a 5 star high end property - but they treat you like family - Beds are super comfy - Wi-Fi is excellent - Tv has lots of good channels - A few good restaurants a 1/2 mile away - I'll stay there every time I'm in the area !!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations em 2 de fev. de 2024
Thank you for the wonderful compliments regarding our staff, location and eateries! We take great steps to ensure that you are comfortable and able to rest. We absolutely would love the loyalty and look forward to your return! Safe travels.

8/10 - Boa

Shawn

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a good experience
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 2 de fev. de 2024
Thank you! We appreciate the recommendation and hope to welcome you back again!

8/10 - Boa

Kevin

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 29 de jan. de 2024
Thank you for your rating and especially your patronage, we grealy appreciate it. We wish you safe travels.

10/10 - Excelente

Steven

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good value
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 23 de jan. de 2024
Thank you! We are so happy that you enjoyed our price point and your stay. We hope to welcome you back again soon!

8/10 - Boa

BRIAN

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 23 de jan. de 2024
Thank you for your patronage and recommendation, we appreciate both!

8/10 - Boa

Jim

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Relations em 7 de fev. de 2024
Thank you for the rating, we appreciate you taking the time to let us know how we are doing. We wish you safe travels and hope to see you again sometime!

10/10 - Excelente

Connor

Pontos positivos: Limpeza e serviço e funcionários
Very friendly staff, pat most so!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 16 de jan. de 2024
Thank you! We are happy to hear that you enjoyed your stay and we will pass along the compliments to our staff. We wish you safe travels and hope to welcome you back again.

6/10 - Ok

Elaine

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Older could use updating, breakfast was disappointing, cold cereal and prepackaged donuts
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 18 de jan. de 2024
Thank you for your feedback, we appreciate it, we really do not advertise or offer breakast, we have a few courtesy snacks. Thank you.

8/10 - Boa

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The free breakfast was very poor. Nothing hot, no cream for coffee, minimal packaged pastries, no forks nor knives (would have liked to cut my apple). Price was very good though.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 10 de jan. de 2024
Thank you, yes we not not advertise breakfast, but yet still offer a courtesy, continental, which is coffee and pastry. We do not offer a hot breakfast. Thank you for your feedback and especially your business, we greatly appreciate it!

10/10 - Excelente

jesus

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 10 de jan. de 2024
Thank you Jesus for the wonderful rating, we greatly appreciate your business and for taking the time to share your experieince with us! We hope to welcome you back again.

10/10 - Excelente

Terry

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pat was great for check in and very Polite helpful
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 8 de jan. de 2024
Thank you! We greatly appreciate the compliments! Yes Pat is back and we could not be more happy, we love her! We are happy to hear you enjoyed your stay and we look froward to your return!!

4/10 - Insatisfatória

tajure

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Very bad coffee, it tests something else not coffee
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 8 de jan. de 2024
Thank you for your feedback, we appreciate it and your business.

8/10 - Boa

Kim

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice motel, comfortable beds, clean, friendly staff. Good valuefor the money. Definite do over.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 2 de jan. de 2024
Thank you! We are happy to hear that you had a good stay and we look forward to your return! Happy New Year!

10/10 - Excelente

Terry

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 26 de dez. de 2023
Thank you for the awesome review, we greatly appreciate your patronage and for the recommendation. We wish you safe travels.

10/10 - Excelente

Kimberly

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 22 de dez. de 2023
Thank you for the awesome, perfect rating, we are so happy that you had a great stay with us and we appreciate the recommendation! We hfope to see you again sometime!

10/10 - Excelente

Baker

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super cute check in staff, easy access, SUPER QUIET!! Could not be a better value.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 20 de dez. de 2023
Thank you! We are delighted to hear that the check in process was easy and simple! We appreciate the shout out! We wish you safe travels and hope to welcome you back again, if you are in the area!

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza
Budget hotel
Our room was barely adequate. We are not people who require anything fancy. However, there were no kleenex in the holder where they should have been, and we were provided with two half rolls of toilet paper. There was only one coffee cup provided in our room. The hair dryer did not work. Obvious shortcuts were taken and it caused me to wonder if the room was actually cleaned. We never saw a housekeeper to ask for the supplies we needed. The one plus was that the hotel was quiet. We won’t stay at this hotel again. We will spend the extra $ to have a clean room with the necessary supplies that one expects in any hotel.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Relations em 18 de dez. de 2023
Thank you so much for your review, we greatly appreciate it, although we are an affordable budget hotel, we do keep our rooms clean, we do not do turn down service everyday. If you do have a request, we have a 24 hour front desk, our houskeepers are instructed to speak with the managers regarding everything. We are happy to send them to your room to replace any towels and toilet paper. We ask that when you check in and get to your room if there should be anything that needs assistance or that you might not like, please let us know as we have many rooms and can move you to a more suitable room, or bring you what you need. We again are a budget hotel and we do not offer Kleenex, and have not for years and years. We cannot afford to replace them when people take them home, it doesn't seem like it, but it ends up being thousands of dollars, you are correct no kleenex howver Toilet paper and towels and coffee cups should all be available to you and we apologize that they were not. We thank you for your business and we wish you the best in finding a room more suitable to your needs.

6/10 - Ok

Ed

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 11 de dez. de 2023
Thank you for taking the time to rate us, we greatly appreciate it! We wish you the best in your future travels.

8/10 - Boa

Marcos

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A bit dated but serves the purpose.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relations em 30 de nov. de 2023
Thank you for your feedback, we greatly appreciate it and your business.

10/10 - Excelente

Katherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a little quaint hotel. It was safe, quite, clean, comfortable beds, great working heat and the shower was nice. The best thing was NO bed bugs! Only cold foods, fruits, hot coffee and grab and goes for breakfast, but it was fine. Very nice staff! They didn't have the military discount when you reserved your room on-line but when we went to check in, the gentleman upgraded our room to a suite at no charge! The only negative was they could maybe use brand new mattresses soon because they had a lot of stains on them under the sheets. Other than that we would definitely stay their again on our next trip to the Michigan football game!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relations em 29 de nov. de 2023
Thank you for the kind and fair words, we greatly appreciate it and we are happy to hear that you had a good stay and we hope to see you on the next go around for the game!

6/10 - Ok

Chad

Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relations em 16 de dez. de 2023
Thank you for your review and patronage, we appreciate both and wish you the best in your future travels.

4/10 - Insatisfatória

Sally

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Evelyn em 20 de nov. de 2023
Thank you for your feedback. We apologize that you did not have a better stay, and we are working on creating a clean and comfortable hotel.

8/10 - Boa

Naomi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean, friendly and convenient
Check-in was fast and easy. The guy at the desk is very courteous. I read reviews before I came so I was aware there was no ice at the hotel as well as there’s no elevator so I came prepared. Reading the reviews also gave me a heads up that there were cosmetic issues but the room was clean and the bed was comfortable. I would not hesitate to book a room again
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relations em 9 de nov. de 2023
Thank you for the kind and fair words, we do our best to keep a comfy and clean hotel and we are happy to hear that you had a good stay, we absolutely would love to welcome you back again soon!

10/10 - Excelente

Brian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Evelyn em 31 de out. de 2023
Thank you for your feedback and for sharing your experience. We really appreciate your business!

4/10 - Insatisfatória

Ric

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Multiple items in the room needed updating or repaired. Cold breakfast selections only and what was there, was so picked over…NO REAL SELECTION. The ONLY highlight was the pleasantness of the staff…you could tell they were at least trying on their part!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Evelyn em 16 de out. de 2023
Thank you for your feedback, we are very sorry that this was your experience, we will do our best to check the mentioned issues and take care of those. We wish you the best in your future travels, finding a hotel more suitable to your needs.

8/10 - Boa

robert

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Relations em 16 de out. de 2023
Thank you for the great rating! We are so pleased to hear that you enjoyed your stay! We wish you safe travels and hope to welccome you back again if you are in our area!

10/10 - Excelente

Tim

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Evelyn em 16 de out. de 2023
Thank you for your business and feedback, as we appreciate both! Best of luck in your future travels.

4/10 - Insatisfatória

Nancy

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room smelled like cigarettes and bathroom full of nats
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relations em 10 de out. de 2023
Thank you for letting us know, we have never had nats, we apologize for any inconvenience, but if the prior guests had fruit in the room it is possible, we can clean the room but still have nats. I will make sure that I let the manager know, so we can alert housekeeping and also check for cigarette smell as well, as this is a no smoking hotel. Again we appreciate you letting us know and we hope that you will come back and give us another chance when you are in town.

10/10 - Excelente

Chuck

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Would stay again
Decent Hotel. Well kept and staff at front desk are friendly.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relations em 10 de out. de 2023
Wonderful! We are happy to hear that you enjoyed your stay and we hope to welcome you back again when you are in our area!

8/10 - Boa

Krystal

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The employees are super nice and the price was decent. The beds were very comfortable. Our tub took a whole day to drain and it is a little loud. Someone near us had a dog that wouldnt stop barking at night and all morning but whatever we had no issues really and we didnt spend alot to stay here so my expectations were low. Overall a good experience.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Relations em 10 de out. de 2023
Thank you, we received your review on the other platform and we have let the manager know of your concerns! Thank you for the feedback and also your business, we appreciate it!

6/10 - Ok

Dennis

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
Towel rack falling off wall. Funky smell. Comfortable bed. Convenient to local attractions.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations em 4 de out. de 2023
Thank you for your feedback, we answered the other review and we have let the manager know to check the rack and take care of it. Thank you!

8/10 - Boa

Karen

Viagem de negócios, Viagem a dois, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários e comodidades
I thought honestly everything was great. But I traveled with a dog. The garbage cans were packed to the top and the grass was 5 inches long. I think the back door area was for smokers, both kinds, which is fine, just keep it clean.. Just trying to be perfect and clean up after my dog so we get to come back! The rooms were super, the bed comfortable and the bathroom well stocked and the service was super, had clean towels each day. The staff was friendly, accommodating and I would definitely stay there again!!!
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations em 2 de out. de 2023
Thank you for the wonderful feedback, we absolutely would love to welcome you back, yes we do have a smoking section and if you are not a smoker, well we understand. We apolgoize about the lawn clippings, this is not the normal but when they cut the grass we ask for an extra trash pick up and sometimes it doesn't happen until the next day. We thank you for sharing your experience and we hope to see you again soemtime!

6/10 - Ok

Michael

Viagem em grupo
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 3 diárias em set. de 2023
Resposta de Guest Relations em 27 de set. de 2023
Thank you for your rating and especially for your business, we are sorry that you did not have a better stay and we invite you to speak with our manager to resolve any issues. We iwsh you the best in your future travels.

10/10 - Excelente

William

Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations em 16 de out. de 2023
Our Staff thanks you for the perfect rating! It is so great to hear that you had a great stay. We look forward to seeing you again when you are in our area.

10/10 - Excelente

Connie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All around good stay.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Relations em 22 de set. de 2023
Thank you for the wonderful rating and especially your patronage! We thank you for sharing and hope to welcome you back again when you are in the area!

10/10 - Excelente

Christina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Girl at the front desk let us check in early, even though our room wasn’t ready! We super appreciated it since we wouldn’t be back until about 11:30 that night! We had our keys when we got back and just went straight to our room! Great customer service! Clean rooms and bathroom! Thanks for a great stay!
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations em 18 de set. de 2023
Thank you! We are so happy that you had a good stay and we are happy to welcome you in before the check in, as long as the room is cleaned, it is our pleasure! We wish you safe travels and hope to see you again in your future travels.