Been staying at this hotel for several years now. Sad to say that it has dropped down in quality so much that I actually left the hotel during the middle of my stay and moved to a hotel next door.
I have stayed there many times, always in the largest room type they have (1-bedroom apartment), they still don't respect the room preference no matter how long you book ahead. The front desk staff fail to recognize me as a repeat customer.
It is important to mention that the front desk staff, including their manager(s) lack the pleasant customer service quality, unlike any other hotel in Dubai, they don't smile, they gang up against the client to prove that they are correct, and they never provide solutions for any problems, they just stare at you with a straight face and wait for you to leave.
I booked a non-smoking 1-bedroom like i always did, 1 week ahead of my arrival, they failed to find me one. So i ended up in a smoking room that smelled like dumpster.
Add that lately, the carpets in all the room i have stayed in since the end of covid are stained and dirty.
They have professional working girls staying in the hotel in certain rooms, and are roaming the lobby at different times during the day. They even have professional girls working in their spa, so don't ever think of it a proper spa.
The staff are a gang of losers, and obviously this is the only hotel that will ever hire them.
I have moved next door to TRYP by Wyndham with zero regrets and so should you!