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Avaliações de Fairmont The Palm

5 out of 5
Fairmont The Palm
Palm Jumeirah, Dubai

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 668 de 1000 avaliações" "
Nota 8 - Boa. 207 de 1000 avaliações" "
Nota 6 - Ok. 63 de 1000 avaliações" "
Nota 4 - Insatisfatória. 31 de 1000 avaliações" "
Nota 2 - Terrível. 31 de 1000 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

9,2/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Sergio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelent Hotel in Dubai
The hotel is amazing, not too big to be so crowded, the room with beach side view if fantastic. Very good Palm Jumerah hotel opcional in Dubai.
Hospedou-se por 8 diárias em jan. de 2024
Resposta de Fairmont The Palm em 22 de jan. de 2024
Dear Sergio,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

8/10 - Boa

Eliane

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
Nao gostei da limpeza do quarto!
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Fairmont The Palm em 20 de jun. de 2023
Thank you for your feedback. We are pleased to know that your stay is as per your expectation. Looking forward to host you once again. Best Regards,Fairmont The Palm

8/10 - Boa

Guilherme

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótima
Hotel bem limpo, confortável e familiar
Hospedou-se por 4 diárias em dez. de 2021
Resposta de The Fairmont The Palm Team em 20 de jan. de 2022
Thank you for your feedback. We are glad that we gave you enough reasons to come back. We are hoping to see you soon once again. Best Regards, Fairmont the Palm Team

2/10 - Terrível

luiz

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
quarto muito velho
Tive uma pessima experiencia no hotel fairmont the palm. E um hotel que necessita de reformas urgentes nos seus quartos. Estao em um pessimo estado de conservacao e cheirando a mofo. Nao recomenfo ficar nesse hotel, existem outros muito melhores pelo mesmo preco.
Hospedou-se por 5 diárias em out. de 2021
Resposta de The Fairmont The Palm Team em 7 de dez. de 2021
Thank you for sharing your review of your recent stay. Please accept our sincere apologies for the disappointing stay that you had and I can only try and reassure you that all comments you have kindly taken the time to share with us are taken on-board and were addressed to the respective departments. These are of great importance to us and allow us to monitor and improve our service continually.

10/10 - Excelente

Eder

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótima estadia!
Hotel impecável e com ÓTIMO atendimento. Todos muito atenciosos! Algo simples e que faz muita diferença! Super recomendado! Maravilhoso custo benefício!
Hospedou-se por 1 diária em set. de 2021

8/10 - Boa

Susete S

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel perfeito , limpo , novo . Funcionária agradáveis
Hospedou-se por 4 diárias em ago. de 2021

10/10 - Excelente

Ana Paula

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Maravilhoso em todos os detalhes!
Hospedou-se por 2 diárias em mai. de 2021
Resposta de Fairmont The Palm Hotel em 2 de jun. de 2021
Dear Ana, Thank you so much for taking the time to share this wonderful review about your recent experience at Fairmont The Palm! We are glad to learn that you had an enjoyable experience and that Ambassadors were keen to make sure you are leaving the property with only good impressions about our dedication to the guest Experience. As you have noticed and witnessed, the comfort and safety of our guests is of paramount importance, we as a hotel are strictly adhering to the official guidelines from the Dubai Health Authorities. Moreover, we have implemented vigorous hygiene procedures throughout all areas of the Resort with accordance to the latest safety and hygiene directives. Sincerely, Klaus Assmann General Manager Fairmont The Palm

8/10 - Boa

Ludis

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Boa qualidade
Estadia de qualidade, o hotel tem uma estrutura muito boa e um serviço prestável e de grande qualidade.
Hospedou-se por 3 diárias em abr. de 2021
Resposta de Fairmont The Palm Hotel em 22 de abr. de 2021
Dear Ludis, Thank you very much for your review and for recommending us to other travelers. It is great to hear that you enjoyed your stay and that you had the opportunity to experience great hospitality that our team is so proud to provide. I will ensure your comments are shared with the entire Fairmont The Palm Team. We look forward for your return visit very soon. Sincerely, Klaus Assmann General Manager Fairmont The Palm

10/10 - Excelente

Alexandre

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Voltaria!
Muito boa minha estadia.
Hospedou-se por 9 diárias em dez. de 2020
Resposta de Fairmont The Palm em 27 de dez. de 2020
Dear Alexandre, Thank you very much for choosing Fairmont The Palm and taking the time to share your kind feedback. I am really glad that you appreciated our service, facilities and amenities. We are truly honored to be a part of your memorable experience. Fairmont The Palm team already looks forward to your return visit! Sincerely, Klaus Assmann General Manager Fairmont The Palm

10/10 - Excelente

sergio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em jan. de 2020
Resposta de Hotel Management em 16 de fev. de 2020
Dear Sergio, thank you for your rating. Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Café espetacular ,amamos tudo ,localização e funcionários super prestativos
Hospedou-se por 9 diárias em dez. de 2019
Resposta de Hotel Management em 22 de dez. de 2019
Dear Valued Guest, Thank you very much for your feedback. We are delighted to know you enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantástico hotel , localização e atendimento
Nossa estadia em Dubai foi incrível e nos sentimos em casa no hotel. Além de muita simpatia dos funcionários, prestativos e atenciosos. Nos sentimos em casa é muito acarinhados ! Fantástico
Hospedou-se por 11 diárias em dez. de 2019
Resposta de Hotel Management em 22 de dez. de 2019
Dear Valued Guest, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Sincerely, Kai Winkler General Manager Fairmont The Palm

8/10 - Boa

Pedro

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Good hotel to be after all construction around
A nice Hotel but a lot of construction all around! No sea view from restaurants and swimming pool... a wooden fence around Too ugly!! The air conditioning not so good as in other hotels. Lack of character and charm Expecting more Good breakfast
Hospedou-se por 2 diárias em out. de 2019
Resposta de Hotel Management em 3 de nov. de 2019
Dear Pedro, It was a great pleasure to have you staying with us and we would like to thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We are glad to know that you enjoyed your overall experience, especially our breakfast, however we would like to apologize that we could not meet your expectations with regards to the fullest and appreciate that you shared your feedback with us, as it offers valuable insights for improvement. Once again, thank you for your feedback and we are looking forward to welcoming again in the future. Sincerely, Kai Winkler General Manager Fairmont The Palm

10/10 - Excelente

Maria Claudia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful!!!!!!
Hospedou-se por 5 diárias em jul. de 2019
Resposta de Hotel Management em 17 de jul. de 2019
Dear Maria Claudia, Thank you very much for your review. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Warm regards, Mark Sawkins General Manager Fairmont The Palm

10/10 - Excelente

Sadah

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing hotel, Amazing staff. Highly recommend will definitely go back
Hospedou-se por 10 diárias em abr. de 2024

10/10 - Excelente

FELICIA

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Fairmont The Palm em 29 de abr. de 2024
Dear Felicia, Thank you for your kind words. We are delighted to hear that you had a very nice experience with us. Looking forward to welcoming you back soon. Warm regards, Fairmont The Palm.

10/10 - Excelente

Abdullah Ben

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great Service
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Fairmont The Palm em 26 de abr. de 2024
Dear Abdullah Ben, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm

4/10 - Insatisfatória

Sophie

Viagem a dois
Pontos positivos: Limpeza
Does not live up to 5 star standard, been to this hotel multiple times and the same outdoor area seems to be under construction. They checked us in late, no compensation offered.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Fairmont The Palm em 25 de abr. de 2024
Dear Sophie, we sincerely apologize for the inconvenience you faced during your recent stay. We are committed to ensuring our outdoor areas meet the highest standards. Rest assured, we will address the check-in issue internally. Thank you for your feedback. Best regards, Fairmont The Palm.

10/10 - Excelente

Frank

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
…
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Fairmont The Palm em 22 de abr. de 2024
Dear Frank , Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,Dominic ArelGeneral Manager

10/10 - Excelente

Kemal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Fairmont The Palm em 22 de abr. de 2024
Dear Kemal , Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,Dominic ArelGeneral Manager

6/10 - Ok

Graeme

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Unfortunately, the hotel does not provide any drinks whatsover [not even tap water] at lunch or dinner, despite being on a half-board basis. You are also forbidden from bringing your own drink to lunch or dinner, even water from your room, which is supplied by the hotel. This is clearly to extort more money from guests and was quite bizzare and unwelcome to not even be allowed tap water. The large carpet/mat under the beds in the room was stained, and caused my wife's allergies to flare. There were a few stains on other room furnishings, a couple of cracks in the bathroom sink, one of the bathrobes and 2 towels had frayed. There were holes in one of the pillow cases. The room and corridor smelled nice. This was supposedly an upgraded room on the 9th floor [fairmont gold]. I was not impressed. The staff were friendly and approachable. The breakfast was average, with a decent variety of food, but the same each day with very minor changes such as beef instead of chicken sausages one day vs the other, or raspberry crossaint one day and pistachio the next. There were tiny flies/gnats around the pastries, and mosquitoes in the breakfast area, as well as 4 mosquitoes in my room. I killed a cockroach which was under the table in the outdoor seating at the seagrill restaurant. The beach was disappointing. The 'sand' was actually just millions of tiny/crushed sea shells. It is impossible to make anything with a bucket and spade on the beach. The pools and kids area were nice. 6/10
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Graeme, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment regarding the beverage policy during meals. As per our hotel policy, outside food and beverages are not permitted in the dining areas. We will review the clarity of this policy to ensure a better understanding for our guests. Regarding the cleanliness issues in your room, we are truly sorry for the oversight. Our housekeeping team will be addressing the stained carpet, furnishings, and other maintenance concerns immediately. We appreciate your kind comments about our friendly staff and the breakfast variety. We will work on enhancing the breakfast rotation to offer more diverse options. We are also addressing the pest issues you mentioned. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Warm regards, Fairmont The Palm

6/10 - Ok

Julide Catherine

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
The main issue we had was that the service was incredibly slow. The food was amazing but it took over 30 mins to receive what you ask. If you want a spoon you’d wait a very long time. The bedsheets had a really weird smell and that was nice. But otherwise the room was clean. The towel service was a nightmare. We had to wait hours almost every day to get a towel. There’s not enough seats for the pool or beach and even though you’re not allowed to pre book the seats. People lay their towels and book to save seats. It was poorly managed. Overall the stay was great but service quality was not what it was supposed to be. We didn’t receive the service you pay for when staying at the Fairmont. Check-in was incredibly slow. Almost an hour until we were able to talk to someone and the room was not ready even through we arrived just a little after 3pm which was when the room was supposed to be ready.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Julide Catherine, Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced in service, especially during check-in and with the towel service. Ensuring prompt and efficient service is a top priority, and we regret if we fell short during your stay. Please be assured that your comments will be shared with the relevant teams for further improvement. Regarding the issue with the bedsheets, we appreciate your feedback and will look into this matter promptly. At Fairmont The Palm, we strive to provide a seamless experience, and your comments will help us enhance our services. We hope to have the opportunity to welcome you back for a more positive experience. Warm regards, Fairmont The Palm

6/10 - Ok

Grant

Viagem com a família
Property was noisy and could do with a main bar/entertainment
Hospedou-se por 9 diárias em abr. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Grant, We apologize for the noise experienced during your stay. We appreciate your feedback regarding the need for a main bar/entertainment. Your comments will be shared with the relevant team. Thank you for bringing this to our attention. Best regards, Fairmont The Palm

10/10 - Excelente

Hasney

Viagem a dois
Pontos positivos: Comodidades
Friendly, high level and perfect location
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Hasney, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

10/10 - Excelente

Adam-Bilal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Adam-Bilal, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

6/10 - Ok

Fadi

Pontos positivos: Condições e instalações da propriedade
Location
Hospedou-se por 1 diária em abr. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Fadi, thank you for your positive review! We are delighted to hear that you found our staff friendly and enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

8/10 - Boa

Yaakov

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was nice and relaxing
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Yaakov, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

10/10 - Excelente

Michelle clare

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great holiday in ideal location
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Micxhelle Clare, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

8/10 - Boa

Robert John

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location as it was easy to travel to amenities like the Miracle Garden and Burj Kalifa. Rooms are a bit dated. Half-board options were limited but still tasted good. Charged for the same ‘free’ water in restaurants which I think is a bit of a liberty. Overall a decent but pricey hotel.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Robert John, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our excellent location for easy access to attractions like the Miracle Garden and Burj Khalifa. We have duly noted your comments about the rooms and the limitations with our half-board options. Regarding the 'free' water in restaurants, we follow our policy of charging for certain amenities. We appreciate your valuable input and hope to welcome you back for an improved experience. Best regards, Fairmont The Palm

10/10 - Excelente

Mitesh

Pontos positivos: Comodidades
Amazing place. Great location
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Mitesh, thank you for your positive review! We are delighted to hear that you found our staff friendly and enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

8/10 - Boa

Feroz

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location and room. Poolside bed policy, service and cleanliness only let down.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Feroz, Thank you for your feedback. We are delighted you enjoyed our location and rooms. We apologize for any inconvenience caused by the poolside bed policy and assure you we will address the issues. We strive to provide exceptional service and cleanliness. We hope to welcome you back soon. Best regards, Fairmont The Palm

10/10 - Excelente

Nupur

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing and well located property. The breakfast buffet choices were among some of the best i have seen. Quiet and the pool and private beach were well kept
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Nupur, thank you for your kind words. We are delighted to hear that you enjoyed our well-located property and the amazing breakfast buffet choices. We take pride in maintaining the quiet ambiance, pool, and private beach. Looking forward to welcoming you back soon. Warm regards, Fairmont The Palm.

10/10 - Excelente

Ashley Anthony, London

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spent 7 nights at the Fairmont. It was a lovely stay. The pools were great and we always got a space to lay down.. the beach was equally as nice and easy to access. Breakfast was nice.. we did half board.. mostly used it for lunch as we spent most days by the pool.. food at the sea grill was nice for lunch. We only had dinner twice which was at the buffet.. it wasn’t bad but wasn’t incredible.. they did have more food options you could reserve for but we didn’t get around to it and on the other nights we ate at either the local mall Nakheel or one of the other malls. About Nakheel mall it’s pretty easy to get to from the hotel.. it has a must see view of the palm at the top 52 floors up. And loads of food options, shopping and things for the kids to do like an arcade so the location was great. Staff were extremely nice throughout. Would highly recommend it to families looking for a place to stay.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Ashley Anthony, Thank you for choosing to stay at Fairmont The Palm and for taking the time to share your feedback. We are delighted to hear that you enjoyed our pools, beach access, and the service provided by our staff. Your kind words about the breakfast and lunch options are greatly appreciated. We have taken note of your comments regarding the dinner buffet and the additional food options available for reservation. We are also pleased to know that you found the location convenient for exploring Nakheel mall and its attractions. Your recommendation for families is truly valued. We look forward to welcoming you back for another memorable stay. Warm regards, Fairmont The Palm

6/10 - Ok

Mostafa

Hospedou-se por 6 diárias em mar. de 2024
Resposta de Fairmont The Palm em 24 de abr. de 2024
Dear Mostafa,Thank you very much for your review. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Best Regards,Dominic ArelGeneral Manager

6/10 - Ok

Frank

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Property is aging, maintenance is miserable, standards are degrading, internal Q&A processes are failing, senior management completely useless. Junior staff is helpful and friendly, food options are good. Probably never come back , to many better options in Dubai.
Hospedou-se por 13 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Frank, we apologize for any inconvenience caused by the aging property and maintenance issues. We appreciate your kind words about our junior staff and food options. We value your feedback and will address the areas of improvement. We hope to have the opportunity to welcome you back in the future. Thank you. Best regards, Fairmont The Palm.

10/10 - Excelente

Claudia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr schöne Lage am Strand und tolle Restaurants. Auch die Zimmer sind angenehm groß. Die Halbpension ist auf alle Fälle zu empfehlen, da man sich entscheiden kann, ob man mittags oder abends essen möchte.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Claudia, thank you for your positive review! We are delighted to hear that you enjoyed our beautiful beachfront location, great restaurants, and spacious rooms. We agree that our half-board option, allowing flexibility for lunch or dinner, is a wonderful choice. We look forward to welcoming you back soon. Best regards, Fairmont The Palm

6/10 - Ok

Morten, Horsens

Rooms are worn out, door to bathroom could not be closed. Remote for air conditioning he out of wall. At the same time, we had a room on the 5th floor right next to the park. Where eating and music were held every day until around 02:00. This was never pointed out. We stood several times by the pool and had to wait for towels, as they had run out due to many guests.
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Morten, we sincerely apologize for the inconvenience you experienced during your stay with us. We are committed to ensuring our rooms are well-maintained, and we will address the issues you have highlighted promptly. Your feedback regarding the noise levels and towel availability is duly noted for improvement. We appreciate your valuable comments and will take necessary steps to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, Fairmont The Palm

2/10 - Terrível

Burim

Hotel sehr schlecht ist nicht zu empfehlen
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Burim, We are sorry to hear about your experience. Your feedback is valuable to us. At Fairmont The Palm, we aim to provide exceptional service. We would like to learn more about your stay. Please contact us directly. Thank you. Farewell, Fairmont The Palm.

8/10 - Boa

ANDREW

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Andrew, thank you for your positive review! We are delighted to hear that you found our staff friendly and enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

10/10 - Excelente

Sanjay

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was fantastic
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Fairmont The Palm em 18 de abr. de 2024
Dear Sanjay, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

6/10 - Ok

Sarah Maria

Hospedou-se por 9 diárias em mar. de 2024
Resposta de Fairmont The Palm em 1 de abr. de 2024
Dear Sarah,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

10/10 - Excelente

Daniel

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was fantastic and whilst travelling with a 13 week old baby, everything was perfect. Really enjoyed walking around and exploring the local area. Staff were very friendly and helpful with a special mention for the team on the doors that welcomed you exceptionally. Would definitely stay at the Fairmont again as a week just wasn’t enough.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Fairmont The Palm em 25 de mar. de 2024
Dear Daniel,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

10/10 - Excelente

Neshaul, Dundee

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Fairmont The Palm em 19 de mar. de 2024
Dear Neshaul,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

10/10 - Excelente

Felicia, Devine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location to walk to the mall, beach and restaurants. The staff was professional and very kind. Many dining options at the resort.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Fairmont The Palm em 19 de mar. de 2024
Dear Felicia,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

10/10 - Excelente

Marcel, Gatineau

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Piscine très bien plage Beach club bruyant
Hospedou-se por 1 diária em mar. de 2024
Resposta de Fairmont The Palm em 19 de mar. de 2024
Dear Marcel,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

6/10 - Ok

Arshad Ahmed, London

For the price very dated there is a charge on all the restaurants apart from dining inside the hotel drinks are ridiculous price and very slow service when you ask them to bring you milk for bay I waited 40 minutes one day
Hospedou-se por 9 diárias em mar. de 2024
Resposta de Fairmont The Palm em 19 de mar. de 2024
Please accept our sincere apologies for the disappointing stay that you had and I can only try and reassure you that all comments you have kindly taken the time to share with us are taken on-board and were addressed to the respective departments. These are of great importance to us and allow us to monitor and improve our service continually.Best Regards,Fairmont The Palm

10/10 - Excelente

Pascale

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Top top top :)
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Fairmont The Palm em 19 de mar. de 2024
Dear Pascale,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

10/10 - Excelente

KHALLED

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hôtel magnifique Nous reviendrons
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Fairmont The Palm em 19 de mar. de 2024
Dear khalled,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

10/10 - Excelente

Omid

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Fairmont is one of the older hotels on the Palm but it has kept up with the newer properties by constantly freshening up the interior and exterior of the building and adding various new Restaurants. The kids and adult pools and both a very good size and quite a distance from each other so you can enjoy a peaceful time by the pool if you are not travelling with children. The service is great. The staff are polite and friendly. Our sea view room was spacious with a fabulous balcony. Great beach which has been extended into the sea since the last time I stayed here to make way for various new beach clubs and restaurants which are all very lively and upscale. Great buffet breakfast with lots of choice as well as the dinner buffet. 6 more restaurants to choose from as well as a very impressive cigar room. I can’t really fault anything with the Fairmont the Palm as we had a really wonderful stay
Hospedou-se por 9 diárias em fev. de 2024
Resposta de Fairmont The Palm em 19 de mar. de 2024
Dear Omid,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager

8/10 - Boa

Umaima

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Fairmont The Palm em 1 de abr. de 2024
Dear Umaima,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Adie GallardoGuest Experience and Quality Manager