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Avaliações de Extended Stay America Suites Destin US 98 Emerald Coast Pkwy

2.5 out of 5
Extended Stay America Suites Destin US 98 Emerald Coast Pkwy
4615 Opa Locka Lane Okaloosa, Destin, FL

Avaliações

6,0
Nota 10 - Excelente. 198 de 1003 avaliações" "
Nota 8 - Boa. 193 de 1003 avaliações" "
Nota 6 - Ok. 213 de 1003 avaliações" "
Nota 4 - Insatisfatória. 173 de 1003 avaliações" "
Nota 2 - Terrível. 226 de 1003 avaliações" "

6,0/10

Limpeza

7,2/10

Serviço e funcionários

5,6/10

Comodidades

5,8/10

Condições e instalações da propriedade

6,2/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Edeltraud

Viagem a dois
Ok
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Management em 12 de mai. de 2024
Dear Edeltraud, Thank you for being our guest. Our prime motive is to provide a pleasant and comfortable hotel experience to all the guests who enter our door, and we are happy you had one. Please stay with us another time for an enjoyable experience.Sincerely,Hotel Management

2/10 - Terrível

Gregory

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
We made a reservation for a 1 night stay and when we arrived on a Saturday afternoon we were informed we were on the 3rd floor and the elevator was out of commission, I inquired about a first floor room and there were none so yes I guess we had the option to go somewhere else but on a Saturday afternoon in Destin Florida rooms are not available and the staff knew the elevator was out when I booked the room 2 days prior since it was a scheduled repair. My wife and I are both 65 years of age, I have a back problem and she has a heart condition, no assistance was offered
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 8 de mai. de 2024
Dear Gregory, Thank you for being our guest during your visit to our city. Our prime motto is to provide a comfortable and wonderful hotel experience. However, we are sorry for the discomfort caused by the sudden breakdown of the elevator during your visit to our hotel. Our technical team is working on it and will fix the issues as soon as possible. Apart from this, we hope you and your wife had a satisfactory time here. Thank you for choosing us, and we look forward to your next stay. Sincerely,Hotel Management

10/10 - Excelente

Antonio

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
En general todo muy bien
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Management em 7 de mai. de 2024
Dear Antonio, It was a pleasure hosting your visit. We appreciate you mentioning our service and that you enjoyed your time here. Thank you for your valuable feedback, and we hope to serve you again the next time you are in the area.Sincerely,Hotel Management

2/10 - Terrível

Alfreda

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
When arriving there, the elevator was not working. My room was dirty. Floor had urine stains in the restaurant. The pool wasn't working ice machine wasn't working. There were no kitchen utensils in our room and the manager did not accommodate any. Theme for our loss on my baby's birthday vacation.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Management em 30 de abr. de 2024
Dear Alfreda, Thank you for taking the time to review our hotel. We deeply regret the challenges you encountered during your stay, including the issues with the elevator and cleanliness. Please accept our sincerest apologies for any inconvenience caused. Rest assured, we will address these concerns to ensure a more seamless experience for our guests in the future. We value your patronage and hope you will give us another chance to welcome you back in the near future.Sincerely,Hotel Management

10/10 - Excelente

Wendy

Viagem em grupo, Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Peaceful
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 27 de abr. de 2024
Dear Wendy, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management

10/10 - Excelente

Wendy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
When will I get my security deposit back from the hotel
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Wendy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Wendy

Pontos positivos: Limpeza, serviço e funcionários e comodidades
The staff was my favorite with delania and Lisa and the housekeepers,and don't let me forget the grounds jeeper
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Casey

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em mar. de 2024

6/10 - Ok

Sara

Ok
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 24 de abr. de 2024
Dear Sara, Thank you for your review. It is pleasant to know that you had a satisfactory time and were pleased with your stay. Please revisit us and enjoy your next trip.Sincerely,Hotel Management

4/10 - Insatisfatória

chastity

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Wendy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

2/10 - Terrível

Jessica

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This place is old and dirty. First they put us in a room they knew the lock was falling off and they ac did not work. The lady at the front desk told us they knew the lock was broken because she had a work order in for it. They gave us keys to 3 rooms on the 3rd floor to look at all nasty and hot. She gave us 3 keys to look at rooms on the 2nd floor and only 1 key worked. She was going to reload the keys and told her I wasn’t going back to the 2nd floor what did she have on the first floor. She then gave us a key for a room on the bottom floor and we told her we would take it. At this point we had been trying to find a clean and cool room for a hour. I wouldn’t even let my dog stay there much less stay here again. If I could have found another place to stay I would have.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Management em 15 de abr. de 2024
Dear Jessica, Thank you for selecting us. The front desk team's behavior in handling your request was unacceptable, and we apologize for that. We will discuss this with our staff to find out what went wrong and to handle this situation better. We make every effort to provide service above and beyond your expectations. Regrettably, the room's condition, which disappointed you, will be discussed for improvement. Our housekeeping team is already checking the room. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management

2/10 - Terrível

Rachell

Pontos negativos: Limpeza e condições e instalações da propriedade
The room we was given was not cleaned at all. A cpuple left rigjt when we arrived cause the 3rd floor smelled like weed. That should have been a red flag right there. They assigned us another room and the key didnt work, so we had to go back to the front desk and get them to reissued us a key card. I'll never go back again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 7 de abr. de 2024
Dear Rachell, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

4/10 - Insatisfatória

Ivor

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The room was not clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 30 de mar. de 2024
Dear Ivor, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We take our commitment to cleaning rooms very seriously and will review your feedback. We hope this incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

2/10 - Terrível

Dana

Pontos negativos: Limpeza e condições e instalações da propriedade
This place was a pig sty. I cannot believe it is a functioning hotel. Let me start with the dirtiness in hallways, the staircase, the elevator, the room, all of it was filthy. There was garbage everywhere. The walls were gross. Dirty, nasty handprints in hallways and elevators along with unknown splashes of mystery liquids. Like a horror film, really. Our room was like it had never been cleaned. We wore shoes the whole time. We ended up buying cleaning products and doing a deep clean ourselves. The grime and the stuff we swept up was insane. The fridge was nasty. The counters were greasy and gross. The bathroom was horrible. The carpets were scary. THANKFULLY THERE WERE NO BEDBUGS OR ROACHES!!! Also need to say that not one person came to the room to clean or replace towels or toilet paper in the 2 weeks we were there. We had to ask and a lot of time there was no one at the front desk or they would say they could only spare one. We had 5 people in there including kids. The kids were terrified to step out of the room. There was a night when police showed up because someone had a gun. It was so bad that I thought we were being filmed for some new show like Punked. Some of the people that were staying there were sketchy and there were drug addicts hanging around out front on occasion. The noise at night was ridiculous. People running down the halls. Domestic fights and people banging up against our door one night. Outside people were fighting and yelling. No vacancy elsewhereBTW
Hospedou-se por 11 diárias em mar. de 2024
Resposta de Hotel Management em 22 de mar. de 2024
Dear Dana, We deeply regret the experience you had during your recent stay. Maintaining cleanliness and ensuring the safety and comfort of our guests are our utmost priorities. We're sincerely sorry for any inconvenience caused by the cleanliness issues you encountered. Your feedback will be addressed with our team to prevent such occurrences in the future. Please accept our apologies, and we appreciate your understanding. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

4/10 - Insatisfatória

Dina

Pontos negativos: Limpeza e condições e instalações da propriedade
Smells.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Management em 13 de mar. de 2024
Dear Dina, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

2/10 - Terrível

Samantha

This was a terrible experience, it felt and was so dirty, toilet was dirty, napkins shoved in between the door to keep it closed maybe. All the floors were sticky, online said hot breakfast. It was served at 630 I went down at 650 and all that was there was oatmeal packets I asked the employee and he stated well there was muffins and stuff but it’s gone. So they don’t restock, I asked him about it being a hot breakfast he said absolutely not. I coluldnt sleep because of all the noise and people going in and out. It was the WORST experience I’ve encountered this far.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 10 de mar. de 2024
Dear Samantha, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

6/10 - Ok

Brian

Viagem a dois
Pontos positivos: Serviço e funcionários
Easy reservations and lovely clerk. The sofa cushions were dirty and arms needed to be dusted and there was crumbs and sand in the piping of the cushions. I put towels in the back of the sofa and in the cushions as I didn’t want to sit in them. And, didn’t want to walk barefoot in the carpet.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 6 de mar. de 2024
Dear Brian, Thank you for your positive feedback. We are glad your reservation experience was smooth. However, we apologize for the cleanliness issues, which compromised your pleasant stay. Your comments are essential, and we will address these concerns with our housekeeping teams to ensure a more pleasant experience for our guests. We appreciate your understanding and hope you give us another opportunity to provide a thoroughly enjoyable stay in the future.Sincerely,Hotel Management

2/10 - Terrível

Edgar

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I didn't stay, no one was in the lobby.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 26 de fev. de 2024
Dear Edgar, Thank you for sharing your comments. We are disappointed to learn about the challenges you experienced during check-in. This is not typical of our service, and we will take steps to improve our overall guest experience. We look forward to welcoming you again so we can provide the flawless stay you deserve. Sincerely,Hotel Management

10/10 - Excelente

Neil H.

Viagem a dois
Ice machine was broken and they are not fixing it any time soon, per the front desk.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Management em 26 de fev. de 2024
Dear Neil H, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the ice machine not working and for any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely,Hotel Management

10/10 - Excelente

Ann, Chesterfield

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good value for price and convenient to shopping and eating.
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

sirvaun

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

Dima

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
the hotel reeks of smoke and drugs, we were given a room in which you could suffocate from the smoke, but we went to the staff (we met a very nice woman) and they changed our room, but it is still very dirty and not pleasant to be here
Resposta de Hotel Management em 8 de fev. de 2024
Dear Dima, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

2/10 - Terrível

Ron

Viagem a dois
Pontos positivos: Comodidades
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I was rushed out my room because I didn’t have my room booked in time and it was going on 11 o’clock. I was forced to pack up or go across the street.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 29 de jan. de 2024
Dear Ron, We appreciate you staying with us and writing a review. We are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Also, we understand your disappointment and frustration. Your remarks are shared with the concerned person for further action. Once again, we are sorry for letting you down. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management

10/10 - Excelente

Matthew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Affordable and comfortable lodging
Friendly folk, comfortable and affordable lodging for those longer getaways. Quite environment.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 13 de jan. de 2024
Dear Matthew, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear that our friendly staff, comfortable accommodations, and affordable rates contributed to a pleasant stay for your longer getaways. We appreciate your kind words and hope to welcome you back soon for another relaxing visit.Sincerely,Hotel Management

10/10 - Excelente

Matthew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quite and comfortable lodging.
Friendly folk, comfortable and affordable lodging for those longer getaways. Quite environment.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 14 de jan. de 2024
Dear Matthew, We're thrilled to hear about your positive experience at Extended Stay America! Our team strives to provide a friendly and comfortable environment for our guests. It's wonderful to know that you found our lodging accommodating and affordable for your longer stay. Thank you for choosing Destin US 98 Emerald Coast Pkwyy, and we look forward to welcoming you back for future getaways!Sincerely,Hotel Management

10/10 - Excelente

Matthew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quite, comfortable and surprisingly affordable.
Friendly folk, comfortable and affordable lodging for those longer getaways. Quite environment.
Hospedou-se por 1 diária em dez.. de 2023

4/10 - Insatisfatória

Dave

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
It was doable but had my wife been there by herself she wouldnt have felt safe. The first room they put us in the light bulbs were out in all the light fixtures except 1. Then when we were moved to a new room which was a struggle the elevator was broken. All of our stuff I had to carry down the stairs and there were people smoking and drinking in the stairway. I notified the staff and was told we will see what they could do about it but it would be the folowing day. In the end they did nothing. There was a landscaping company that rented alot of the rooms for its employees and they all would get loud and drink all night.... had i know about all of this before hand I would've chosen somplace else.
Hospedou-se por 10 diárias em out. de 2023
Resposta de Hotel Management em 10 de jan. de 2024
Dear Dave, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

10/10 - Excelente

Timothy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Kenneth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em dez. de 2023

8/10 - Boa

Vijayanand

Viagem com família e crianças pequenas
Hospedou-se por 3 diárias em dez. de 2023

2/10 - Terrível

Yolanda

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not safe
I think he was homeless. Walked around the vehicles for a long time. Peed outside right in front of us and wanted me to let him in. I didn’t, but I didn’t feel safe anymore.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Hotel Management em 28 de dez. de 2023
Dear Yolanda, We are truly sorry to read about your unsettling experience. Your safety and well-being are our top priorities, and we apologize for any discomfort caused by this incident. We are committed to providing a secure and comfortable environment for our guests, and your feedback will assist us in making the necessary improvements. We hope you reconsider staying with us in the future, allowing us to provide you with a much-improved experience. Sincerely,Hotel Management

2/10 - Terrível

Bruce

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would never stay there again the property was extremely filthy and they cater to large groups of illegals
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Hotel Management em 16 de dez. de 2023
Dear Bruce, Thank you for the review. We're sorry to hear about your disappointment and any concerns you had during your stay. Our goal is to provide a welcoming environment for all guests. We appreciate your feedback and will share it with our team to improve our services. If you decide to give us another chance, we'll strive to ensure a more positive experience.Sincerely,Hotel Management

4/10 - Insatisfatória

Joe

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023

6/10 - Ok

John

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Needs cleaning and improvements addressed
The ice machine was broken and was told it’s too expensive to repair, the floors were dirty, the breakfast is basically some old granola bars and muffins on a shelf with coffee, tea or hot chocolate. Which I didn’t expect much so no big deal. The luggage cart had one broken wheel and the biggest issue I had was that I am terrible allergic to pets and there were so much dog hair floating around the floor it triggered my asthma. Looking under the beds there was so much dirt debris in dog hair it looks like it hadn’t been cleaned in months. The place overall is not bad for the price but it just lacks some much needed attention to cleaning and basic maintenance
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Hotel Management em 15 de nov. de 2023
Dear John, We appreciate your feedback regarding your recent stay. We regret any inconvenience you experienced and appreciate your understanding. Your comments about the ice machine, cleanliness, and breakfast will be shared with our team for improvement. We strive to provide a comfortable stay and will use your insights to enhance our services. If your future travels bring you back to the area, we hope to have the opportunity to provide a more positive experience. Thank you for choosing us.Sincerely,Hotel Management

2/10 - Terrível

Zachary

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Definitely was not good , roaches all in the room, dirty sheets with hair in them, towels had black spots , ac stopped working in the middle of the night, mold in the ac , I do have pictures and will be contacting corporate and better business bureau also pics were not of the hotel rooms got there and it was false advertisement
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Hotel Management em 14 de nov. de 2023
Dear Zachary, We're sorry to hear about your experience, and we appreciate your concerns. We take this feedback seriously and understand the importance of addressing such issues promptly. Your satisfaction is our priority, and we'll work diligently to investigate and address the matters raised. Thank you for bringing this to our attention, and we hope to have the opportunity to host you again in the future.Sincerely,Hotel Management

10/10 - Excelente

Larry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

jamie

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Cheap for the area but avoid
I stayed here on my first and last days of my trip. Same trash and sticky floors in the common areas. Stayed 5 days apart. Smells like smoke and weed. Never anyone at the front desk. Always have to call for someone to come from the back. Common areas and hallways are extremely dirty. Room setup with tv and couch in both my room were bad. Couldn't watch tv without sitting at a 90deg angle towards the tv. By far one of the worst hotels ive been too in 20 years
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 31 de out. de 2023
Dear jamie, We deeply regret to hear about your disappointing experience during your stays. We sincerely apologize for the cleanliness issues and the inconveniences you faced with the common areas and room setup. Your feedback is invaluable, and we'll address these concerns internally to ensure a more pleasant environment for our guests. We apologize for not meeting your expectations and assure you that this doesn't reflect our standards. We're committed to improvements and hope to have the opportunity to offer you a more satisfying experience if you consider staying with us again. Thank you for sharing your concerns.Sincerely,Hotel Management

10/10 - Excelente

Karen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Thanks for a great stay.
Amazing price point for a clean comfortable nonsmoking hotel room with kitchenette very close to the beach. They did NOT charge an upfront damage deposit! Everything worked well except I could not get closed captions on the tv; otherwise, good cable and Wi-Fi.
Hospedou-se por 1 diária em out. de 2023

2/10 - Terrível

Fred

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room are filthy and dirty
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 29 de out. de 2023
Dear Fred, We're genuinely sorry to learn about the unsatisfactory condition of your room during your stay. Your feedback about the cleanliness concerns is deeply concerning and not reflective of the standards we aim to maintain. We take this feedback seriously and assure you that we'll investigate and address this issue promptly. Your comfort and satisfaction are paramount, and we're committed to ensuring a clean and welcoming environment for our guests. We apologize for any inconvenience caused and appreciate your feedback, which aids us in our commitment to delivering improved services.Sincerely,Hotel Management

6/10 - Ok

Elizabeth

Viagem com a família
Pontos positivos: Serviço e funcionários
Our room was clean no complaints. Staff were very nice. Everything is close by.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 29 de out. de 2023
Dear Elizabeth, We're glad to hear that you had a positive experience during your stay. Your feedback about the cleanliness, helpful staff, and convenient location is appreciated. We strive to ensure a pleasant stay for our guests, and we're pleased that you found everything to your satisfaction. We hope to welcome you back for another enjoyable visit.Sincerely,Hotel Management

10/10 - Excelente

Tim

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Good hotel for the price
Staff was great, check in was easy. Room was ok, but front door made noise while opening and closing. Floors cound have been swepped and mopped better.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 24 de out. de 2023
Dear Tim, We're pleased to hear that you found our staff helpful and the check-in process easy at Extended Stay America. Your feedback on the room's condition is valuable, and we'll ensure improvements are made for a more comfortable stay. We appreciate your input and look forward to hosting you again in the future.Sincerely,Hotel Management

8/10 - Boa

keith

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023

6/10 - Ok

Diana

Viagem em grupo
Pontos negativos: Limpeza
Vacation
Amazing!!!
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 12 de out. de 2023
Dear Diana, Thank you for the beautiful review. We are thrilled we met your expectations for a fantastic stay with us. We hope to have the pleasure of doing so again on your next visit to the city. Safe travels!Sincerely,Hotel Management

10/10 - Excelente

Nathan

Hospedou-se por 1 diária em out. de 2023

6/10 - Ok

Viajante verificado

Pontos positivos: Conforto do quarto
Pontos negativos: Condições e instalações da propriedade
good for 1 night
They gave away my reserved room upon arrival and gave me non-king size bed room. Light switch didn't work for lights in the room. Ice machine didn't work. Breakfast was a joke. Mini packaged muffins and coffee. Bed was comfortable yet lean. Overall, for a 1 night stay, its okay. Any longer, hell nah.
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 3 de out. de 2023
Dear Guest, Thank you for staying with us and sharing your feedback. We sincerely apologize for any inconvenience that may have been caused due to the unavailability of the room you initially requested. Also, we understand your frustration and disappointment regarding the various issues you have mentioned. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

10/10 - Excelente

Nathan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to great beaches.
Hospedou-se por 7 diárias em set. de 2023

2/10 - Terrível

Shaughnessy

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disgusting
Pile of Hair in bed, toothpaste and hair in sink ,door would not latch floor was covered in dirt ,third time there and the last
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 18 de set. de 2023
Dear Shaughnessy, Thank you for being our guest. We are sorry for the condition of the room not meeting your expectations. Our housekeeping team works hard to keep the areas clean, fresh, and up-to-date, and we regret they overlooked some areas in your room preparation which does not meet our standards. We are committed to making sure this does not happen again. Sorry for letting you down. Thank you once more, and we hope to see you again to regain your lost trust.Sincerely,Hotel Management

8/10 - Boa

Karie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was useful for a 2 night stay. Could’ve been cleaner. Hair in the bathroom was the main thing, although I didn’t let them know or complain.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Hotel Management em 28 de set. de 2023
Dear Karie, Thank you for choosing to stay with us and for taking the time to leave your rating at Extended Stay America. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management