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Avaliações de Casa Cartagena Boutique Hotel & Spa

4.5 out of 5
Casa Cartagena Boutique Hotel & Spa
Pumacurco 166 - Centro Histórico, Cusco, Cusco

Avaliações

9,8

Extraordinária

Nota 10 - Excelente. 56 de 63 avaliações" "
Nota 8 - Boa. 5 de 63 avaliações" "
Nota 6 - Ok. 1 de 63 avaliações" "
Nota 4 - Insatisfatória. 0 de 63 avaliações" "
Nota 2 - Terrível. 1 de 63 avaliações" "

9,8/10

Limpeza

9,8/10

Serviço e funcionários

10/10

Comodidades

9,8/10

Condições e instalações da propriedade

10/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

bruno fialho carneiro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Espetacular!!
Hotel luxuoso, bem localizado e com ótimos quartos... atendimento totalmente diferenciado e com certeza eu recomendo este hotel em Cusco
Hospedou-se por 1 diária em mai. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 1 de jun. de 2019
Dear Guest : Thank you very much for share you comments with Trip Advisor community. We are really glad to know that you spend a wonderful time in Casa Cartagena , Its great to know that you definetely enjoyed our outstanding & helpful service ,great food at restaurant regarding the comment about the furniture we try to improve that item On behalf to all Casa Cartagena`s staff thank you very much , we hope to have your visit again in the future . Kind Regards

10/10 - Excelente

Ana Claudia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
um sonho de semana
Hospedou-se por 2 diárias em set. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 24 de set. de 2018
dear guest many thanks for take a time on your day and leave us this great punctuation Hope to see you again in the future

10/10 - Excelente

Correia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Óptimo hotel para desfrutar Cusco
Hotel muito bem localizado e com óptimo serviço. A única coisa que é desconfortável, especialmente quando chove, é ter de atravessar o pátio para acesso ao restaurante e Zona da SPA.
Hospedou-se por 3 diárias em jul. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 24 de jul. de 2018
Dear Guest : It's gratifying to know that you loved our impeccable colonial suites and noticed our professionalism and friendliness ,all Casa Cartagena members are taking care of your requirements, also It's marvelous to know that you loved the ourSpa. On behalf to all Casa Cartagena`s staff and my self ,We hope to see you one more time the future.

10/10 - Excelente

HELOISA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Com certeza, recomendo!
Foi uma ótima experiência, a equipe é muito solícita e agradável, os quartos são espaçosos, o café da manhã é delicioso. Quartos e banheiros super limpos. Com certeza, recomendo!
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 15 de mai. de 2018
Dear Guest : Thank you so much for share your comments , all Casa Cartagena Team is constantly working to give you the best. Thank you once again for your appreciation about our Fantastic service and wonderful staff ,its great to know that you loved our luxury and well located Colonial building . We would like to see you one more time in the future.

10/10 - Excelente

Meg, Curitiba/PR

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel em Cusco
Hotel muito bem localizado, café da manhã impecável, quarto muito aconchegante e staff extremamente atencioso. Vale muito a pena!
Hospedou-se por 2 diárias em abr. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 20 de abr. de 2018
Dear Guest : Thank you very much for share you comments with Expedia community , We felt really glad to know that you spend a wonderful time in Casa Cartagena , Its great to know that you definetely enjoyed our outstanding & helpful service ,great food at restaurant ,lovely beautiful suites in our colonial building. Kind Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lindo hotel. As acomodações do quarto ótimas e a equipe de atendimento muito atenciosa. Se o preço cabe no seu bolso, é o hotel para se hospedar.
Resposta de Juan Carlos Burneo Salas em 15 de mar. de 2016
Dear guest: Thanks for taking this time to share this great review. We really feel so proud to fulfill your needs with our service, it is very important for us to make you feel confortable and you get the best experience. We are glad you enjoyed our Casa Cartagena and of course, we will continuing giving you the best service and the best of us. It would be a pleasure for us to have your visit again. Best Regards Juan Carlos Burneo Salas Hotel Manager

10/10 - Excelente

jarrett, Gulf Breeze

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolutely Wonderful! Staff is excellent, and they go the extra mile to make you feel welcomed and assist in any way they can. We stayed 4 nights (Sept 2022) in the Master Suite and found the facility to be exceptional and yet not crowded. The breakfast buffet, and restaurant are well above your normal continental breakfast, they will cook you and omelet/poach eggs for you but the other food may tempt you enough that you won’t need anything cooked to order. The spa is perfect, and they will bring you a complimentary mint tea to the spa for your refreshment! Happy hour is complimentary as well and the staff will assist in making travel arrangements and be happy to do it! Grounds are pristine and the staff on Mani, Fernando, Juan, Claudia, and others are first rate! Within a 5 min stroll of the Plaza de Armas, and just a few more minutes to the San Pedro market. We absolutely enjoyed our stay! To the owner of this property, your staff is excellent! J & K Lewis
Hospedou-se por 3 diárias em set. de 2022
Resposta de Sandro Salas Reservation Manager em 28 de set. de 2022
Dear Guest : Thank you very much for share you comments with this community. We feel really glad to know that you loved the time in Casa Cartagena , Its great to know that you noticed the helpful staff, On behalf to all Casa Cartagenas staff thank you very much . we hope to have your visit again in the future . Kind Regards Julio Cesar Izquierdo Astete Hotel Manager

10/10 - Excelente

Riza

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2022

10/10 - Excelente

Riza

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Casa Cartagena provided an amazing experience. The room was beautiful and the staff were so kind and attentive. Definitely recommend!
Hospedou-se por 1 diária em jul. de 2022
Resposta de Sandro Salas Reservation Manager em 21 de jul. de 2022
Dear Guest: Thanks for your preference, we really aprecciated your comments about your recent stay in our Colonial Building . It's gratifying to know that you liked our delicious meals/fresh juices and loved the Qoya Spa . On behalf to all Casa Cartagena`s staff and my self , We hope to see you one again inthe future. Warm Regards. Julio Cesar Izquierdo Astete Resident Manager

10/10 - Excelente

Douglas

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Extraordinary service. Happy to serve breakfast in my room daily, welcome appetizers daily with bar drink, attentive to necessary outside contacts… Had stayed at the nice Marriott earlier, this was vastly superior.
Hospedou-se por 4 diárias em jan. de 2022
Resposta de Sandro Salas Reservation Manager em 13 de jan. de 2022
Dear Guest: Thanks for your preference, we really aprecciated your comments about your stay in our place . It's gratifying to know that you loved our service during your long stay. It's marvelous to know that you remember all of our kindness . On behalf to all Casa Cartagena`s staff and my self ,We hope to see you one more time the future. Warm Regards.

10/10 - Excelente

Oscar, Washington DC

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wow! This hotel is amazing, has a small amount of rooms so has a very private feel but it's still close to all the major sites and shopping. All is easily within walking distance. Breakfast is incredible, definitely take advantage of that. The people/service were also great - top-notch hotel, would highly recommend.
Hospedou-se por 4 diárias em nov.. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 22 de nov. de 2019
Dear Guest : Many thanks for share you comments booking community. Its great to know that you loved our amazing hotel and helpfull service. We hope to see you again in the future and past more time with us. Kind regards

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Liked the colonial feel of the hotel. Great service and convenient location.
Hospedou-se por 2 diárias em set. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 7 de out. de 2019
Dear Guest : Thank you very much for share you comments with Trip Advisor community. We are really glad to come to know that you spend a wonderful time in our Restaued Colonial Casa Cartagena.

10/10 - Excelente

Dominik

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wunderbarer Aufenthalt
Unser bestes Hotelerlebnis der gesamten Perureise. Schönes, geräumiges Zimmer mit guter Matratze, sehr schöner Innenhof, tägliche Gratisdrinks und Häppchen aufs Zimmer serviert und super Frühstück. Das Essen im Restaurant war auch gut. Einzig die Preise für die Kleiderwäsche fanden wir zu hoch, weshalb wir darauf verzichteten.
Hospedou-se por 3 diárias em set. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 26 de set. de 2019
Dear Guest : We are really glad to come to know that you spend a wonderful time in Casa Cartagena , Its great to know that you definetely enjoyed our lovely suites and Aperitifs . On behalf to all Casa Cartagena`s staff thank you very much , we hope to have your visit again in the future

10/10 - Excelente

Idahoparis, Paris

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Une magnifique résidence avec une chambre immense, literie parfaite, salle de bain magnifique, patio bien aménagé et breakfast varié.
Hospedou-se por 1 diária em set. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 13 de set. de 2019
Dear Guest : Thank you very much for share you comments with us. We hope to have your visit again in the future Warm Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 13 de set. de 2019
Dear Guest : Thank you very much for share such a great punctuation with us. We hope to have your visit again in the future Warm Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 11 de set. de 2019
Dear Guest : Many hanks for share this great punctuation . we hope to have your visit again in the future. Warm Regards

10/10 - Excelente

yossi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 4 de set. de 2019
Dear Guest : Thanks for your preference, we really aprecciated your great punctuation. On behalf to all Casa Cartagena`s staff and my self ,We hope to see you one more time the future.

10/10 - Excelente

yossi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing hotel with exceptional service
...Nothing to tell ... go and have fun
Hospedou-se por 3 diárias em ago. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 9 de set. de 2019
Dear Guest: Thank you very much for share you comments with Espedia community. We are really glad to know that you spend a wonderful time in Casa Cartagena, Its great to know that you definetely enjoyed Property. We hope to have your visit again in the future . Warm Regards

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful hotel in a great location.
Great location, beautiful hotel. Room was spacious and comfortably slept our family of 2 adults and 2 children.
Hospedou-se por 2 diárias em jul. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 27 de jul. de 2019
Dear guest : many thanks for writing us and gave us this great punctuation Warm Regards

10/10 - Excelente

Viajante verificado

Hospedou-se por 4 diárias em jul. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 24 de jul. de 2019
Dear guest: manyt thanks for the great punctuation we hope you enjoy all the facilities warm regards

10/10 - Excelente

Sockertoppen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Cusco leaves you breathless
This hidden gem should be experienced! I recommend this hotel as one of the nicest I have visited during 15 years of business travel. Select it for the attention to detail and for the atmosphere!
Hospedou-se por 1 diária em jul. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 18 de jul. de 2019
We are really glad to come to know that you spend a wonderful time in Casa Cartagena , Its great to know that you definetely enjoyed your visit with your family. Also its great to know that you noticed our incredible attention for all of our guest warm regards

10/10 - Excelente

Viajante verificado

Hospedou-se por 2 diárias em mai. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 14 de jun. de 2019
Dear Guest : Thank you very much for share you comments with Expedia community,We are really glad to know that you spend a wonderful time in Casa Cartagena giving us this great punctuation On behalf to all Casa Cartagena`s staff thank you very much , we hope to have your visit again in the future .

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a fantastic gem of a hotel!! After hiking the IncaTrail we spoiled ourselves with few days of R&R at Casa Cartgena. I wish we had booked longer!! A couple blocks from the craziness of Plaza De Armas - our room was a relaxing retreat. The in-house massages were amazing - followed by a relaxing dip in the Jacuzzi! Finally, the breakfast was mind blowing - to be enjoyed inside or outside in the courtyard!! The breakfast assortment of eggs, pancakes, breads, fruits, cheeses, meats, deserts was a culinary dream. Would highly recommend!!
Hospedou-se por 2 diárias em abr. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 11 de jun. de 2019
Dear Guest : Thanks for your preference, we really aprecciated your comments about your stay in our place ,It's great that you loved the location, view and restaurant . Its great to know that you definetely enjoyed the Suites and location ,All the staff and my self , hope to see you one more time the future. Warm Regards.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 4 de mai. de 2019
Dear Guest: Many thanks for the punctuation on goal is give the best for our visitors

10/10 - Excelente

Cecile

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Espectacular
Casa Cartagena es 100% recomendable, es muy bonito, cómodo, tranquilo, la comida riquísima, bien ubicado y la atención personalizada te hace sentir en casa. Todo de primera !
Hospedou-se por 4 diárias em mar. de 2019
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 25 de mar. de 2019
Thanks for your preference, we really aprecciated your comments about your stay in our place . It's gratifying to know that you loved our excellent and friendly service, It's marvelous to know that you our great Facilities. On behalf to all Casa Cartagena`s staff and my self ,We hope to see you one more time the future. Warm Regards.

10/10 - Excelente

Lawence

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 4 de out. de 2018
Dear Guest: many thanks for leave us, this great punctuation we hope to have your visit in the future Warm regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 3 de set. de 2018
Dear Guest : Thanks for your preference, we really aprecciated your great punctuation about our colonial building All the staff and my self , hope to see you one more time the future.

8/10 - Boa

Sarah

Great place to stay in Cusco
Very nice hotel and room, warm welcome, great breakfast. Unfortunately due to our schedule we were unable to have dinner or use the spa. Great location in the central area of Cusco. When we arrived it was very late, upon entering our room we did find some ants, but even at the late hour this was dealt with swiftly.
Hospedou-se por 2 diárias em ago. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 28 de ago. de 2018
Dear Guest : Thanks for your preference, we really aprecciated your comments about your stay in our place,It's great that you loved our colonial suites and noticed our professionalism and friendliness taking care of your requirements, Looking at the inconvenience of ants is unusual to find them in the rooms however comments help us improve All the staff and my self , hope to see you one more time the future. Warm Regards.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay at the Casa
Very nice hotel with attentive staff. Rooms very large and comfortable.
Hospedou-se por 1 diária em ago. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 28 de ago. de 2018
Dear Guest : Thanks for your preference, we really aprecciated your comments about your stay in our place,It's great that you loved our colonial suites and noticed our professionalism and friendliness taking care of your requirements, All the staff and my self , hope to see you one more time the future. Warm Regards.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 17 de jul. de 2018
Dear Guest : Thanks for your preference, we really aprecciated your great punctuation about your stay in our place. All the staff and my self , hope to see you one more time the future. Warm Regards.

10/10 - Excelente

lisa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful stay at this beautiful old luxurious hotel
Hospedou-se por 1 diária em jun. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 14 de jun. de 2018
Dear Guest : It's gratifying to know that you loved our impeccable colonial suites and noticed our professionalism and friendliness ,It's marvelous to know that you enjoyed our hotel also remenber our masive suites giving you an unforgettable experience. On behalf to all Casa Cartagena`s staff and my self ,We hope to see you one more time the future.

10/10 - Excelente

ALEX, SANTA MARTA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Súper recomendado
Excelente todo
Hospedou-se por 1 diária em jun. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 13 de jun. de 2018
Dear Guest: It is very encouraging your comment, we really feel very happy that we have covered your expectation Let us know if you need something else, Expecting for you to be back soon

10/10 - Excelente

Ross & Melissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent hotel, very close to the center of town but somehow, whisper quite. Staff were very friendly and helpful and the room was wonderful and spacious. Would definitely stay here again...
Hospedou-se por 2 diárias em mai. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 12 de mai. de 2018
Dear Guest: Thank you so much for the excellent comment, and actually our goal is to make you feel very speciall while you are staying with us. Once again, thank you for make us part of you experience. We hope to see you soon.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
a gem in a great location
we stayed at this hotel very recently and it was a pleasant surprise. It was an old mansion that was converted into a boutique hotel in a courtyard setting with approx. 15 rooms. It also has a spa and small pool. Very nice, great location,clean, great food,and attentive staff!
Hospedou-se por 1 diária em mai. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 9 de mai. de 2018
Dear Guest : Thank you very much for share you comments with us, We are feel really glad to know that you spend a wonderful time in Casa Cartagena , Its great to know that you definetely enjoyed our outstanding & helpful service, we hope to have your visit again in the future . Kind Regards

8/10 - Boa

Kar Ming

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
money-valued stay
great location and service
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 17 de abr. de 2018
Dear Guest : Thank you very much for share you comments with Expedia community , We felt really glad to know that you spend a wonderful time in Casa Cartagena and definetely enjoyed the location and service Kind Regards

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muy lindo el hotel . Habitaciones amplias y el personales súper atento . Tiene muy buena ubicación el hotel . Nos encanto .
Hospedou-se por 1 diária em mar. de 2018
Resposta de Julio Cesar Izquierdo Astete Hotel Manager em 5 de abr. de 2018
Dear Guest : Thank you very much for share you comments with Expedia community, We are really glad to know that you spend a wonderful time in Casa Cartagena we hope to have your visit again in the future . Kind Regards

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Beautiful hotel - but finer details not there yet
Lovely hotel of 15 well kept, very large and modern rooms. We were a bit disappointed as although we booked some spa services days in advance - a much needed massage after the Inca trail - the therapist was not there when we arrived. The steam room had to be turned on and within the 20 mins I waited still hadn’t warmed up. The little heated pool was lovely. The treatment was cancelled in the end. English of the staff wasn’t what was expected at that standard of hotel. Smaller details such as preparing a vege breakfast to go was also lost in translation. This could be a one off as the reviews were exceptional before booking.
Hospedou-se por 1 diária em dez.. de 2017
Resposta de Juan Carlos Burneo Salas em 3 de jan. de 2018
Dear Dany L : Thank you very much for share you comments with Trip Advisor community. We fell really glad to know that you spend a wonderful time in Casa Cartagena , On behalf to all Casa Cartagena`s staff thank you very much also is great to see that you cannot say enough good things about our place , we hope to have your visit again in the future . Kind Regards Julio Cesar Izquierdo Astete Hotel Manager

10/10 - Excelente

Victoria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
MUST STAY HERE
Overall: I would highly recommend staying at Casa de Cartagena. The service was excellent, the accommodations were wonderful and the food was excellent. We also loved the spa and the accompanying spa services. Food: Generous breakfast. We slept in the first day and the hotel staff reminded us breakfast was included and said they would even bring it to us. After tasting breakfast the next day we understood why - it was phenomenal! Room: Room was large and bed was comfortable. Fresh and modern decor and lots of space. The balcony was lovely.
Hospedou-se por 3 diárias em out. de 2017
Resposta de Juan Carlos Burneo Salas em 14 de nov. de 2017
Dear Derek S : Thank you so much for share your comments , all Casa Cartagena Team is constantly working to give you the best. Thank you once again for your appreciation about our Fantastic service and wonderful staff ,its great to know that you loved our luxury and well located Colonial building . We would like to see you one more time in the future. All Best Julio Cesar Izquierdo Astete Hotel Manager

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
WORST MANAGEMENT EVER - HORRIBLE SERVICE - AVOID !
After having traveled widely around the world, we encountered the very WORST treatment we have ever experienced at this shockingly overpriced hotel. A totally unacceptable experience. ABOMINABLE attitude. Nonexistent service. Terribly disappointing and uncomfortable small dark room with cheap substandard 'decor' and facilities, no comfort whatsoever, clear signs of overuse, non-functioning equipment, etc. Just awful. To be avoided at all costs! Do not be fooled by these crooks. You have been warned.
Hospedou-se por 1 diária em mai. de 2017

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very amazing hotel in the centre of cusco
I and my girlfriend spend three days in this hotel.....very nice and in good position....the breakfast is very rich and the spa is very nice....i recommend casa cartagena!
Hospedou-se por 3 diárias em ago. de 2017

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lujo en Cusco a muy buen precio
Un oasis de tranquilidad a un paso de todas las atracciones de Cusco. Habitaciones amplias y cómodas. Desayuno incluído muy variado y bien presentado. Servicio muy atento.
Hospedou-se por 2 diárias em jul. de 2017
Resposta de Juan Carlos Burneo Salas em 19 de ago. de 2017
Dear Guest : Thank you so much for share your comments with us , also thanks for your honest appreciation about staff's excellent service and your great mention about our Suites, Restaurant and location . We would like to have your visit once again in the future. Sincerely Juan Carlos Burneo Salas Hotel Manager

10/10 - Excelente

Nick, London

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Superb Hotel with Amazing Staff centrally located
Amazing experience for such boutique hotel of only 16 suite rooms. Stayed here 3 nights at the end of our trip to Galapagos and Machu Picchu. Hotel excellently located minutes from all major sights. Rooms excellent with huge bathroom areas. All the staff are friendly and accommodating and cannot do enough for the guests - all with a huge smile. The spa area is small but good and well run when consider the size of the hotel. Would have no hesitation in booking to return should we holiday in Cusco again.
Room
View from our balcony

10/10 - Excelente

CHIARA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Il meglio a Cusco
Hotel Strepitoso, Bellissimo sotto ogni aspetto: Camera, Pulizia, Design, Personale, SPA e Ristorante. Lo staff disponibilissimo per tutto.

10/10 - Excelente

Victoria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful stay in Cuzco
Beautiful small hotel in a very convenient location. Staff was incredibly helpful and helped us arrange a number of outings and taxis. The property is lovely and the rooms are very comfortable. The onsite restaurant is also very good and the morning breakfast buffet included with the room was superb; home made pastries and yogurt as well as made to order eggs and a variety of other goodies. Would definitely return.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dear Guest : Thank you very much for share you puntuation ,Also its great to know that you noticed our incredible attention for all of our guest On behalf to all Casa Cartagena`s staff thank you very much. Kind Regards Juan Carlos Burneo Salas Hotel Manager

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Good stay
Pros: - good location - nice property, although our room (5) was a bit of a dark hole - comfortable, well furnished rooms Cons: - ok value for money, but not wow - service was a little disappointing - not warm, but pretty robotic
Resposta de Juan Carlos Burneo Salas em 9 de jun. de 2016
Dear Guest: Thank you very much for you comment. We are really glad to come to know that you spend a wonderful time in our hotel.thank you for mention about our Suite which is one of our attracticion and definetely you enjoyed. On behalf to all Casa Cartagena`s staff thank you very much. Kind Regards Juan Carlos Burneo Salas Hotel Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Juan Carlos Burneo Salas em 9 de jun. de 2016
Dear Guest: Thank you very much for you comment. We are really glad to come to know that you spend a wonderful time in our hotel.and gave us the 5 stars punctuation On behalf to all Casa Cartagena`s staff thank you very much. Kind Regards Juan Carlos Burneo Salas Hotel Manager

10/10 - Excelente

Claudie, Scottsdale, AZ

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful hotel. Great location..
The staff went out of their way to acccomdate us. We had a late afternoon flight and they re-arranged some of their reservations so we could stay in the room until later in the day.
Resposta de Juan Carlos Burneo Salas em 15 de mar. de 2016
Dear guest Thanks so much for your comments, the most important thing for us it is to please all your needs, just remember we are for anything you need at anytime, what a pleasure to read that you were confortable. We hope to have you again. Best Regards Juan Carlos Burneo Salas Hotel Manager

10/10 - Excelente

Joseph, Los Angeles

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The Best of Peru!
This place is the ultimate in relaxation and luxury! The staff was incredible and the complimentary breakfast spread was delicious! We stayed in two other hotels in Cusco and 5 hotels in Peru and this was by far the best!
Resposta de Juan Carlos Burneo Salas em 15 de mar. de 2016
Dear guest: We are very thankful with you for sharing your comments with us, your feedback it is so important, we are so glad to know that we exceed your expectations, every day we work hard to bring you the best service. It is heartwarming to know that we are doing a great job and our guest feel this, thank you so much for the recognition, all our team is so happy for this. Looking forward to have you soon again Warm Regards Juan Carlos Burneo Salas Hotel Manager

10/10 - Excelente

DAYEONG, Santiago, Chile

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
SUPERB!!!!
It was marvelous. To be honest I wanted to stay JW Marriot cos people said it's the best in Cusco. But It was fully booked so we had to book this one. But It was a great choice in the end. It's so antique inside and people really welcomed us. The hotel itself was like 'Paradore' in Spain. Spa there was amazing so that we were enjoying there so much while we're staying. Breakfast was fantastic as well. It seemed like everything was 'home-made'. The location was great as well. Less than 5 minutes on foot to Plaza de Armas but during the night it's really quite. Highly recommended! We'll stay there again for sure if we go back!
Resposta de Juan Carlos Burneo Salas em 15 de mar. de 2016
Dear guest Thank you for sharing your feedback with expedia community We are so satisfied that you enjoyed your stay with us. It is gratifying to know that you had a good stay with us and a great experience. One of the key components of our service culture is to provide our guest with the finest personal service. For sure we would like to welcoming you again. Warm Regards Juan Carlos Burneo Salas Hotel Manager