The checking process was clearly communicated; however the apartment was not ready at the time we were told to arrive. We were allowed to leave our bags and come back in a few hours.
The host was very responsive to our questions and concerns once we checked in which we appreciated, but unfortunately there were many concerns we spent a lot of time during our holiday communicating with them about including: an awful smell apparently related to a problem in the bathroom that had been unattended to because the apartment hadn’t had guests for sometime recently; an electricity problem that impacted several light sockets, all of the heaters (while turned on during our trip none of them outputted any heat), and the dryer had no power despite it being plugged in. The washer worked for two loads then stopped working, which was frustrating as we had booked this apartment for six nights and only one towel was provided per person, and we weren’t able to do laundry as we had planned, given we chose an apartment with a washing machine.
The hosts did refund one night but we feel we spent too much time away from our holiday addressing things that shouldn’t have been concerns.
The highlight of this apartment is the location. Very close to the bus and only a few minutes to the metro. Taking public transit was very easy.
