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Avaliações de Hawthorn Suites by Wyndham Columbus West

3 out of 5
Hawthorn Suites by Wyndham Columbus West
5505 Keim Circle, Columbus, OH

Avaliações

7,4

Boa

Nota 10 - Excelente. 294 de 1002 avaliações" "
Nota 8 - Boa. 315 de 1002 avaliações" "
Nota 6 - Ok. 187 de 1002 avaliações" "
Nota 4 - Insatisfatória. 117 de 1002 avaliações" "
Nota 2 - Terrível. 89 de 1002 avaliações" "

7,4/10

Limpeza

7,6/10

Serviço e funcionários

7,2/10

Comodidades

7,0/10

Condições e instalações da propriedade

6,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Barry, Bradenton

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property and room very clean and comfortable. Staff was friendly and helpful. Two minor plumbing issues in the bathroom, staff has happy to hear about the issues so they can be resolved. I would be happy to stay here again.
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Marie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was spacious (we had a suite) and had kitchen facilities. The room was clean, but lacked some minor maintenance (bathroom lights not fully working, missing a toilet seat bolt--which my husband got a bolt from the front desk and repaired, and the kitchen was lacking in utensils for both cooking and eating). We were conveniently close to the freeway (though we didn't hear freeway noise), and close to shopping. We were just a short distance from downtown and the airport. Overall, it was a good stay and I would definitely see us staying here or at another Hawthorn again.
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Genesis

Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Ashlee

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Elevator didn’t work and the breakfast was terrible also
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jan Blain - Operations Manager em 26 de mar. de 2024
Thank you for taking the time in leaving us a review and feedback on our property. We are sorry for the elevator going down. It was such an inconvenience for everyone. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time

6/10 - Ok

Phillip

Viagem a dois, Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Liked the space with the rooms but it did not look like the pictures and was dirty in a lot of places especially the couch. Very stained. Wipe everything even head boards those were dirty too.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jan Blain - Operations Manager em 19 de mar. de 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 - Excelente

Tammy

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jan Blain - Operations Manager em 26 de mar. de 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area soon, don’t hesitate to call us.

2/10 - Terrível

Julie

Viagem em grupo
Pontos negativos: Limpeza e condições e instalações da propriedade
The property was very rundown and in need of a remodel. There was a hole in the door of our bathroom that had been patched poorly, the room was dirty, with stains on the sheets, marks all over the walls, hair in the shower and stains on the chair and the couch. Very disappointing.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jan Blain - Operations Manager em 19 de mar. de 2024
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

4/10 - Insatisfatória

Robert

Viagem a dois
Pontos positivos: Comodidades
Pontos negativos: Limpeza e serviço e funcionários
Bigger lady at the desk is very rude and snippy, there’s a $300 deposit fee they don’t tell you about and I brought my girlfriend here for Valentine’s Day and we saw a roach in our room
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Jan Blain - Operations Manager em 20 de fev. de 2024
I am really sorry that you weren't satisfied with our service. It's really unusual to receive complaint from our customers with all the care and attention that we give to each and every one. I'm really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations. Also an investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.

10/10 - Excelente

Sarah

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, quiet. Love it! Our room had a whole kitchen in it. Stovetop even!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jan Blain - Operations Manager em 4 de fev. de 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 - Excelente

Crystal

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was great except the bed was to hard for me.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Jan Blain - Operations Manager em 12 de jan. de 2024
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. Hawthorn Suites by Wyndham Columbus-West is looking forward to your next stay.

6/10 - Ok

Elizabeth

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Uncomfortable Bed
The staff was excellent. The bed was very uncomfortable, and there was a cockroach in the kitchen.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jan Blain - Operations Manager em 26 de dez. de 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

4/10 - Insatisfatória

Tanaya

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jan Blain - Operations Manager em 13 de dez. de 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jan Blain - Operations Manager em 13 de nov. de 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Thank you for staying at the Hawthorn Suites Columbus West and we hope that you will consider us for your next trip!

10/10 - Excelente

Melanie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Jan Blain - Operations Manager em 4 de nov. de 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 - Boa

Greg

Hospedou-se por 1 diária em out. de 2023
Resposta de Jan Blain - Operations Manager em 13 de nov. de 2023
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. Hawthorn Suites by Wyndham Columbus-West is looking forward to your next stay.

4/10 - Insatisfatória

Angela Sue

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza e comodidades
The elevator was broken when we got there and we were first assigned a room in the second floor when we asked for handicap accessible. They did move us to the first floor after getting into the room and it was missing a coffee maker. The cleaning people kept stealing our bar of soap and replacing it with a new one. We started putting it away so they wouldn't keep wasting them. They didn't vacuum until the fourth day of our stay. There were always ants in the counter with the coffee even after the breakfast was put away. The breakfast was disappointing because they did not offer eggs, bacon, sausage, or other proteins. They had hard boiled eggs that were kept cold and they were gross tasting. They didn't restock after big groups went through so we never saw the complete selection.
Hospedou-se por 5 diárias em out. de 2023
Resposta de Jan Blain - Operations Manager em 26 de out. de 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

8/10 - Boa

Paola

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Jan Blain - Operations Manager em 19 de out. de 2023
Thank you for giving us a good rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 - Ok

Alan, East Liverpool

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em set. de 2023
Resposta de Jan Blain - Operations Manager em 28 de set. de 2023
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Our guest is priority and seeing that their needs are met is what we take pride in. I thank you for taking time to bring this to my attention. It’s important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to serve you in the near future.

2/10 - Terrível

Angeline

Viagem de negócios, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Please do not stay in this property. We had to switch rooms because the first room had mold covering the ac unit. The mildew smell was terrible. The second room wasn’t cleaned properly, there was crumbs on the living room floor and the cabinets were visibly soiled. We still found mold in the bathroom so we checked out after one terrible night.
Resposta de Jan Blain - Operations Manager em 22 de set. de 2023
I am really sorry that you weren't satisfied with our service. It's really unusual to receive complaint from our customers with all the care and attention that we give to each and every one. I'm really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations. Also an investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.

2/10 - Terrível

chasity s

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Found roaches in our room, when I told the front desk clerk all she said was sorry we are trying to fix that issue.
Hospedou-se por 1 diária em set. de 2023
Resposta de Jan Blain - Operations Manager em 20 de set. de 2023
I am really sorry that you weren't satisfied with our service. It's really unusual to receive complaint from our customers with all the care and attention that we give to each and every one. I'm really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations. Also an investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.

10/10 - Excelente

Jeffrey

Viagem a dois
Pontos positivos: Comodidades
Everything was great! Clean rooms, excellent customer service, and a nice breakfast. I will be back!
Hospedou-se por 1 diária em set. de 2023
Resposta de Jan Blain - Operations Manager em 20 de set. de 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

2/10 - Terrível

John

Hospedou-se por 1 diária em set. de 2023
Resposta de Jan Blain - Operations Manager em 15 de out. de 2023
We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. It is not our intention to do this and it brings to our management attention seriously as we did some actions to the concerned staff and also taken steps to avoid such issues in future.

10/10 - Excelente

Greg

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms are very nice.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Jan Blain - Operations Manager em 2 de set. de 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for choosing Hawthorn Suites by Wyndham Columbus-West. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 - Insatisfatória

Emilie

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Not a good service
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Jan Blain - Operations Manager em 2 de set. de 2023
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Our guest is priority and seeing that their needs are met is what we take pride in. I thank you for taking time to bring this to my attention. It’s important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to serve

4/10 - Insatisfatória

Gavin

Hospedou-se por 1 diária em ago. de 2023
Resposta de Jan Blain - Operations Manager em 20 de set. de 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

6/10 - Ok

Myleen

Hospedou-se por 1 diária em ago. de 2023
Resposta de Jan Blain - Operations Manager em 12 de set. de 2023
We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. It is not our intention to do this and it brings to our management attention seriously as we did some actions to the concerned staff and also taken steps to avoid such issues in future.

10/10 - Excelente

Markiesa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Jan Blain - Operations Manager em 8 de ago. de 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 - Terrível

Hama

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It used to be a clean beautiful hotel but now the management is letting this place dirty, my room carpet wasn't vacuum, crumbs all over the place
Hospedou-se por 1 diária em ago. de 2023
Resposta de Jan Blain - Operations Manager em 8 de ago. de 2023
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to our hotel in the future.

10/10 - Excelente

Spencer

Hospedou-se por 4 diárias em jul. de 2023
Resposta de Shaina S. em 23 de ago. de 2023
Thank you so much for your 5-star review! We will share this with the Hawthorn Suites by Wyndham Columbus-West team to let them know to keep up the amazing work. We really appreciate you being our valued customer and sharing your rating with us and the community. We’re here for you anytime.

8/10 - Boa

Dayle

Hospedou-se por 1 diária em jul. de 2023
Resposta de Jan Blain - Operations Manager em 21 de ago. de 2023
I appreciate your positive feedback about our hotel. Thank you for choosing Hawthorn Suites by Wyndham Columbus – West. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area soon, don’t hesitate to call us.

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay
Have family nearby, stayed 2 nights. Great service, clean! We were traveling with our dog, and had a great experience!!
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Jan Blain - Operations Manager em 11 de jul. de 2023
I appreciate your positive feedback about our hotel. Thank you for choosing Hawthorn Suites by Wyndham Columbus – West. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area soon, don’t hesitate to call us.

10/10 - Excelente

Jerry, Roaming Shores

Hospedou-se por 1 diária em jun. de 2023
Resposta de Jan Blain - Operations Manager em 11 de jul. de 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 - Excelente

Heather

Hospedou-se por 1 diária em mai. de 2023
Resposta de Jan Blain - Operations Manager em 3 de jul. de 2023
Thank you for giving us a perfect rating and for choosing Hawthorn Suites by Wyndham Columbus-West. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 - Terrível

Jennifer

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
HORRIBLE DIRTY
The room according to the front desk was cleaned before we checked in. When We checked in it was not clean. Dishes were dirty, food on the wall and stuff spilled on the carpet. When house keeping came in all they did was take EVERY single towel in my room even the folded/clean ones and NOT replace it with new towels. They also took the trash bags OUT of the trash can and didn't replace the bag. They did not wipe anything down nor did they make the bed. This was done 2 out of the 3 times housekeeping was in my room. The door latch that you switch over the inside to stop the door from opening was broken and locked me out of the room 2 times with NO one inside. I had a bottle of about $180 worth of prescription pills that disappeared while I was staying there. I had another week booked at this hotel and I cancelled it and went to a different hotel in the area because of the above. Think twice before going here!!
Hospedou-se por 5 diárias em mai. de 2023
Resposta de Jan Blain Operations Manager em 23 de mai. de 2023
I am really sorry that you weren't satisfied with our service. It's really unusual to receive complaint from our customers with all the care and attention that we give to each and every one. I'm really disturbed and totally understand your frustration. I want you to rest assured that we will handle your case in a strict manner and provide and satisfactory solution that will exceed your expectations. Also an investigation will be carried out to determine the root cause of the problem and implement the necessary safeguards to prevent it from happening again. We have a reputation of keeping our customers happy and we want to make sure it is kept upheld. Please accept my sincere apologies.

4/10 - Insatisfatória

Jean

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023
Resposta de Jan Blain Operations Manager em 23 de mai. de 2023
Dear Valued Guest, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.We would love to make things right if you give us another chance.

2/10 - Terrível

Troy

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I really liked leaving the property. This is an apartment complex for chain smokers not a hotel.
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Jan Blain Operations Manager em 9 de mai. de 2023
Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short on experiences. I also wanted to thank you for giving us a chance to make things right. We're using your feed back to some important changes. Hope to see you soon.

8/10 - Boa

Harry

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2023
Resposta de Jan Blain - Operations Manager em 1 de mai. de 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area soon, don’t hesitate to call us.

4/10 - Insatisfatória

Donita

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disappointing Stay
When checking in late the first night the gentleman at the desk was very rude and hateful. He commented that my credit card was invalid when after taking to the CC company my card was never ran or processed. The room was dirty, the shower had water stains and cracks in the ceiling, someone above us was so loud it was impossible to sleep for two days. I ran into the gentleman that was at the desk again and told him he never ran my card. He said he didn't care and if I didn't like it to take a card from the counter and complain! This was actually the third and last time we will stay at this location.
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Jan Blain Operations Manager em 5 de abr. de 2023
We want to sincerely apologize for your negative experience that you had to experience. We pride ourselves in maintaining the highest quality standards for our customers and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and If you give us the chance, we will definitely win you back.

4/10 - Insatisfatória

Michael

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
The whole place was very dirty
Hospedou-se por 1 diária em mar. de 2023
Resposta de Jan Blain - Operations Manager em 7 de mar. de 2023
I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us so that we can make you feel better regarding you stay with us.

10/10 - Excelente

Krista

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient near the highway, and the heated pool was great for a trip in December!
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Shaina S. em 7 de dez. de 2022
Thank you so much for your 5-star review! We will share this with the Hawthorn Suites by Wyndham Columbus-West team to let them know to keep up the amazing work. We really appreciate you being our valued customer and sharing your rating with us and the community. We’re here for you anytime.

8/10 - Boa

Hiroaki

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice and friendly staff. Spacious room. Clean room Two machines (our of three) were broken. Breakfast did not have much variety.
Hospedou-se por 1 diária em out. de 2022
Resposta de Jan Blain - Operations Manager em 20 de out. de 2022
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 - Excelente

Sarah

Hospedou-se por 1 diária em set. de 2022

6/10 - Ok

Teresa

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Very dusty
Room and bathroom were very dusty. Looked lije it was not dusted for a few weeks.
Hospedou-se por 1 diária em set. de 2022
Resposta de Jan Blain - Operations Manager em 29 de set. de 2022
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 - Excelente

Angela Wright

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
When we walked in the lady was super friendly but warned us the elevator was out of order. Offered us a refund if needed. I told her that i really like the hotel and have stayed there before and will again. So we climbed to the 3rd floor. It was just an overnight so it was ok, but im having knee surgery next month so it was not convenient.
Hospedou-se por 1 diária em set. de 2022
Resposta de Jan Blain - Operations Manager em 29 de set. de 2022
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Our guest is priority and seeing that their needs are met is what we take pride in. I thank you for taking time to bring this to my attention. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed

10/10 - Excelente

Matthew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2022
Resposta de Jan Blain - Operations Manager em 17 de set. de 2022
Thank you for giving us a perfect rating and for choosing Hawthorn Suites by Wyndham Columbus-West. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 - Ok

Viajante verificado

Pontos positivos: Conforto do quarto
So-so quality.
Good beds, but toilet would not flush properly. Quality of carpet and furnishings was definitely in need of updating or repair.
Hospedou-se por 1 diária em set. de 2022
Resposta de Jan Blain - Operations Manager em 17 de set. de 2022
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the size of the room but were sorry to hear there were some issues with room. Please rest assured we have addressed this with the team to ensure we improve on this.

10/10 - Excelente

Aaron

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfort at its best
Very comfortable
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Jan Blain Operations Manager em 19 de ago. de 2022
Thank you so much for your 5-star review! We will share this with the Hawthorn Suites by Wyndham Columbus-West team to let them know to keep up the amazing work. We really appreciate you being our valued customer and sharing your rating with us and the community. We’re here for you anytime.

4/10 - Insatisfatória

Nicole

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Dissatisfied with my stay
Room was very large and spacious has a kitchen and set up like a studio apartment. Smelled of horrible smoke , which I smelled all night. Shower ceiling had mold , Floors were dirty. Room felt like it wasn’t really cleaned before it was sold to me . Would never stay again
Hospedou-se por 1 diária em ago. de 2022
Resposta de Jan Blain - Operations Manager em 14 de ago. de 2022
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the size of the room but were sorry to hear there were some issues with room. Please rest assured we have addressed this with the team to ensure we improve on this.

10/10 - Excelente

Leslie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Satisfied
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Jan Blain Operations Manager em 9 de ago. de 2022
Thank you for giving us a perfect rating and for choosing Hawthorn Suites by Wyndham Columbus-West. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 - Insatisfatória

Angela

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wouldnt recommend
I wouldnt recommended anyone staying here.. super dirty.. smoke smell forsure.. toilet and head board dirty. Floors nasty, breakfast was nothing to ride home about. The only good part of the whole stay was the pool.. and the nice lady at the front. Def find another place to stay if your in the area.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Jan Blain Operations Manager em 7 de ago. de 2022
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Our guest is priority and seeing that their needs are met is what we take pride in. I thank you for taking time to bring this to my attention. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed