Camas com colchões pillow-top, cofres nos quartos, cortinas blackout
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Avaliações de Sonesta ES Suites Cleveland Westlake

3 out of 5
Sonesta ES Suites Cleveland Westlake
30100 Clemens Rd, Westlake, OH

Avaliações

7,8

Boa

Nota 10 - Excelente. 416 de 1001 avaliações" "
Nota 8 - Boa. 263 de 1001 avaliações" "
Nota 6 - Ok. 145 de 1001 avaliações" "
Nota 4 - Insatisfatória. 74 de 1001 avaliações" "
Nota 2 - Terrível. 103 de 1001 avaliações" "

7,8/10

Limpeza

8,2/10

Serviço e funcionários

7,6/10

Comodidades

7,6/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Marcia

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Não condiz
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 28 de set. de 2023
Marcia,Thanks for your response. I see you gave us a 6 out of 10. I would like to get a 10 out of 10. Feel free to call the hotel and speak to myself or my Assistant Manager so we can ensure you’re taken care of if you come back to stay!Thank youIsaac & Lisa

6/10 - Ok

Robyn

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Lenel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were friendly! Rooms are nice.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Management em 29 de abr. de 2024
Thanks for your kind review!I have shared this with my teamKind Regards,

6/10 - Ok

Jean

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Management em 23 de abr. de 2024
Hello Jean,Thank you for taking the time to review. What can we do better to make this a 5/5? Warm regards,

10/10 - Excelente

Megan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Management em 19 de abr. de 2024
Thank you for your positive feedback, Megan!We appreciate the 5/5.Warm Regards,

4/10 - Insatisfatória

rachael

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The area and the size of the rooms were great, the room however seemed it hadn’t been dusted in years. The vents(bathroom) were so thick with dust and the lathe walls were gross- hair,dust and boogers. The carpet is stained everywhere and the place smelled like pee. The price def reflects the condition of this property.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Management em 15 de abr. de 2024
We strive to make every guest feel welcome and safe. It appears this did not reflect in your experience and for that we are very sorry. I will review this further because your feedback is concerning enough to warrant follow up. Thank you so much for this review. We can’t improve if we don’t know! Thank you

10/10 - Excelente

Jennifer

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing price for the property!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Management em 15 de abr. de 2024
Thanks for the great review!!! Please come back anytime.

10/10 - Excelente

Jaime Minter, hendersonville

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay! Clean and quiet room. Just what we needed.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Management em 10 de abr. de 2024
Thank you for your kind review! I will share this with our team!I hope you have a great Spring! Come back and see us soon.

4/10 - Insatisfatória

Shawn

They cancelled my stay 2 weeks before the eclipse citing a fire and unit loss.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Management em 9 de abr. de 2024
Hello Shawn,I greatly apologize for this inconvenience. Our hotel did experience a fire and we were unable to safely return these rooms to our inventory which misplaced some guests. Thank you

10/10 - Excelente

Annette

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice place especially if you have family staff, very professional, and nice attended to all our needs Answered all of our questions would definitely visit this place again
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Management em 8 de abr. de 2024
Thank you for your kind review!

8/10 - Boa

Peter

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Management em 8 de abr. de 2024
Thank you for your kind review! How can we get a 5/5 from you next time?

10/10 - Excelente

Keasia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management em 27 de mar. de 2024
Thank you for your kind review! I appreciate your business

2/10 - Terrível

Pablo

Hospedou-se por 1 diária em fev. de 2024
Resposta de Management em 27 de mar. de 2024
I apologize for your poor experience. I hope we can make your visit a 5/5 next time. Thank you for your feedback!

10/10 - Excelente

matthew

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management em 8 de abr. de 2024
I appreciate your review! Thank you very much!

10/10 - Excelente

Sherese

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The representative was very nice
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management em 27 de mar. de 2024
Thank you so much for your kind review!I will share this with our front desk agent. Thank you

8/10 - Boa

LaGitt

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I had a good stay
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 19 de fev. de 2024
Thank you for your kind review!

8/10 - Boa

rebecca

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spacious rooms and quiet
Resposta de General Manager em 19 de fev. de 2024
Thank you for your kind review!

8/10 - Boa

Deonte

Hospedou-se por 1 diária em fev. de 2024
Resposta de Management em 27 de mar. de 2024
Thank you for your kind review! What could we do better to make this a 5/5? Thanks

4/10 - Insatisfatória

Kristy

Pontos negativos: Serviço e funcionários
First time had a room with no heat had to get space heaters Second time I couldn't check in until 7 pm smh
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 13 de fev. de 2024
Hello Kristy,I apologize that you’ve had these experiences. We do strive to perfect our stays. I will look into this matter further and share this review with my team to better prepare ourselves next time. Thank you for your feedback

6/10 - Ok

Elisabeth

Viagem a dois
Pontos negativos: Comodidades
The property was pretty well maintained. The bed was comfortable and we had plenty of space. Parking was convenient and not an extra charge. I was underwhelmed by the kitchenette in our suite - they're supposed to be usable, but I booked a stay for two people and found only one of each; a glass, a coffee cup, a bowl, and a plate. There were cooking utensils, but no pots or pans.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Management em 6 de fev. de 2024
Thank you for your kind review. I apologize for the inconvenience you encountered with your kitchenette. We will look into our inventory and discuss solutions. Your feedback is very valuable and we hope you come back and see us again. Thank you!

10/10 - Excelente

Amanda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Management em 8 de fev. de 2024
Thanks for staying with us and taking the time to submit the review. We hope to see you again in the near future! Safe travels!

2/10 - Terrível

Jessica

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Don’t bother.
Worst hotel experience ever. There was a decent sized gap under the door so the room was freezing, a towel barely helped. Then the people above us made so much noise that we had to call the desk just after midnight to complain.They said they would talk to them and would call the cops if it continued. It didn’t even seem like they actually spoke to them since it continued for over 2 more hours. I just wanted to sleep. Waiting for the cops just delays that. I finally was able to try and sleep just before 3 am…UNTIL THE FIRE ALARM WENT OFF. No one was in the office to find out what was happening. No fire. No fire service showed up. Someone from the hotel just went into some service shed and turned it off but didn’t say a word to anyone while we sat in our cars waiting. Needless to say I personally didn’t get to sleep until after 4:30 am and had to be awake early enough to get ready (and be out by checkout) for a memorial that I came to town for all the way from Canada. My husband attempted to shower and there was zero hot water coming from the shower. We tried to let it run for a bit thinking maybe it was just because it was cold. Nope. Meanwhile the tub just filled with water instead of draining. Then at 10:30 we get a knock on the door from the gas company for whatever reason and since we weren’t out they said they would come back. The guy at the desk was friendly but had no power to refund us and noted that we signed a no refund policy but could try to contact management.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Management em 23 de jan. de 2024
Thank you for your review,I’m sorry about your experience! We will look into this matter. Information is key in improvement so thank you for taking time to give us this valuable feedback.

10/10 - Excelente

Mirayka

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Isaac em 22 de jan. de 2024
Thank you for your kind review!

10/10 - Excelente

Ryan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Isaac em 22 de jan. de 2024
Thank you for your kind review! I will share this with the staff.

6/10 - Ok

Tyler

Viagem com a família
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Isaac em 22 de jan. de 2024
Hello!Thank you for submitting a review! Let us know how we can get a 10/10 next time!Thanks

4/10 - Insatisfatória

Sergio

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Disappointed
Very dated. Multiple rooms where fireplaces didn’t work. Toilet leaking. I used to like coming here. My wife and I would always stay here the weekend after Xmas to wind down. It’s time to choose a new place.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Relations em 9 de jan. de 2024
We are honored that you have chosen to stay with us multiple times during the holidays in the past. However, it is upsetting that we were unable to meet all of your expectations this time around. Your feedback is valuable to us, and we will be sure to share it with our team for improvement. Please consider booking another stay with us so we can show you the high-quality experience that you've come to expect.

8/10 - Boa

Jill

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent get away spot
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Isaac em 22 de jan. de 2024
Thank you for your kind review!

6/10 - Ok

Viajante verificado

Viagem com a família
Our stay was alright, but our door bolt didn’t work, our pull out bed didn’t have sheets, and we awoke to a fire alarm in the morning because one of the units across the street actually had smoke coming from it so people had to be evacuated and there were police and fire trucks there. The person at the front desk was very courteous and the room was clean, but overall, the experience could have been better.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Management em 8 de fev. de 2024
Thank you for the review and for staying with us here at the Sonesta Westlake. We apologize for the issues you encountered with the room and will note this for future guests. The safety and security of the guest is top priority so we apologize for emergency personnel being present. We apologize and hope to see you again in the future and safe travels.

6/10 - Ok

Mohamed, Riverdale

Viagem com a família
Not very clean and missing blankets and pillows and not enough chairs
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Management em 8 de fev. de 2024
Thanks for taking the time to submit the review and staying with us. We apologize for the inconvenience and noted the room issue you encountered. We take this feedback to make sure things like this do not happen in the future. We apologize and hope to see you again in the near future. Safe travels!

10/10 - Excelente

TRACI

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Management em 8 de fev. de 2024
Thanks for taking the time and submitting the review. We appreciate the feedback and look forward to seeing you again in the near future!

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 15 de dez. de 2023
Thank you for your kind review!

8/10 - Boa

Zayvion

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everyone was nice & it was very convenient to crocker park shopping center.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 15 de dez. de 2023
I will share this with the team! Thanks

8/10 - Boa

Nefertiti

Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 15 de dez. de 2023
Thank you for your kind review!

8/10 - Boa

Thomas

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de General Manager em 15 de dez. de 2023
Thank you for your kind review!

10/10 - Excelente

Hatari

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, friendly staff and very comfortable
Resposta de General Manager em 8 de dez. de 2023
Thank you for kind review! I will share this with the team. Hope to see you again in the future! Thank you

6/10 - Ok

John

Viagem com a família, Viagem com animais de estimação
Pontos negativos: Limpeza
We reserved a Fireplace Room, did not get this when we checked in. The carpet in our room was dirty.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de General Manager em 8 de dez. de 2023
I apologize for your experience. We strive to make each guest feel welcome and safe to enjoy a wonderful stay. It appears we have failed you on this occasion. I will investigate what occurred with your reservation and use it as a training opportunity for my staff. Thank you for your feedback

10/10 - Excelente

tim

Hospedou-se por 1 diária em nov. de 2023
Resposta de General manager em 8 de dez. de 2023
Thank you for kind review! I will share this with the team. Hope to see you again in the future! Thank you

2/10 - Terrível

Sache

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de GM em 30 de out. de 2023
I apologize for your poor experience. We strive for perfection and it appears we failed you. Have a great week!

4/10 - Insatisfatória

Serita

Viagem com a família
Pontos negativos: Comodidades
The door bracket was missing and window broken on hotel room. No shower curtain
Hospedou-se por 2 diárias em out. de 2023
Resposta de Laura em 2 de nov. de 2023
We are sorry to hear that you had problems during your stay. With the help of your feedback we can make our hotel better. We hope that you will try our hotel again and that we can make it right.

8/10 - Boa

Carrie

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Good for families, a little run down
Great set up for families, especially if you have older kids with you. Great to have thr 2 bedrooms and 2 bathrooms and separate living space. Only complaint was that it was a little run down...it had been cleaned, but needed to be updated and deep cleaned.
Hospedou-se por 1 diária em out. de 2023
Resposta de GM em 30 de out. de 2023
Thank you for your comment!I do enjoy the space options available at the property. We are actually working on a fresh remodel so we are hoping the next time you check us out we are fresh! Thank you againIsaac

6/10 - Ok

Viajante verificado

Viagem de negócios
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura em 2 de nov. de 2023
We are sorry that you were not 100% satisfied with your stay. We strive to make everyone's stay enjoyable and we failed at doing that and we apologize. I hope that you will try us again in the future.

2/10 - Terrível

William

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Nightmare check in
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura em 2 de nov. de 2023
I apologize that you had issues with out staff and check in. We failed to make your stay enjoyable. With your feedback we will work on training with our staff to avoid situations like this in the future.

6/10 - Ok

Susan

Viagem em grupo
Pontos negativos: Serviço e funcionários
Did not realize this was an extended staff facility. Fireplace did not work. Shower containers for shampoo, body wash empty . Wastebasket was overflowing with garbage. when I discussed with staff in am was told the fireplaces were shut down by fire department and the shower cannisters were no longer used. I said the cannisters should be removed and the motel description should not list fireplaces. Was told nothing could be done about online description.
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura em 2 de nov. de 2023
I am very sorry for the misinformation that you received about the hotel and the cleanliness of the room. We strive to make your stay enjoyable and we did not meet our goals. I hope that you will give us another chance in the future to make it right.

4/10 - Insatisfatória

Brittany

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e comodidades
Average hotel. The pull out sofa be was filthy. When opened dirt, hair, used toothpicks were all over tha mattress and then dirties the floor. The lock fell of the door. The lobby closes at 10:00pm so you can't ask for anything if you need. The room sleeps siz but only 2 towels were provided. I will never stay there again.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Guest Relations em 23 de out. de 2023
Dear Brittany,Your concerns have been heard, and our team will work together to address your concerns accordingly. Please know that we work hard to ensure our rooms are cleaned and prepared for our guests. We will review what may have occurred with your room and ensure this is not a shared experience for future guests. Thank you for reaching out, and we hope to have the pleasure of hosting you in the future.

10/10 - Excelente

Danielle

Hospedou-se por 1 diária em out. de 2023
Resposta de Laura em 2 de nov. de 2023
Thank you for the review! We are glad that you enjoyed your stay.

10/10 - Excelente

Steven E

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
its a nice efficiency... lots of space.
Resposta de GM em 18 de out. de 2023
Thank you for your response!We hope to see you again!ThanksIsaac

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Eh.
We stayed 2 nights and it was just ok. The dishwasher was full of the previous guests dishes. Washed, but not clean. The door to the room was very difficult to open. The "fireplace" was just a light. Overall the room is in dire need of a remodel. We will not stay again.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Laura em 2 de nov. de 2023
I am very sorry that your stay was not enjoyable. I thank you for your feedback and hope that you will give us a chance to make it right the next time you are in town

4/10 - Insatisfatória

RAEKESHA, WILLIAMSTOWN

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Resposta de Laura em 2 de nov. de 2023
I am sorry that you di not have an enjoyable stay. Hopefully you can give us another try to make it right the next time you are in town

8/10 - Boa

Courtney

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura em 2 de nov. de 2023
We are glad that you enjoyed your stay. Thank you for your feedback

10/10 - Excelente

Andrew

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura em 2 de nov. de 2023
Thank you for the good review. We are glad that you enjoyed your stay.