Host did not state when check-in procedure info would be available, and how check-in would happen. Host did not respond to questions until 1st day of stay. Calls, online chats to VRBO were useless, it was only an answering service that did not help or assist with my questions. Hairs and dirt found in one bedsheet, long black hair found in other room's bedsheet. It was not stated in description that one bedroom was separate from house in the room over the garage, accessible only via a stairwell. back deck not cleaned of leaves and gas grill on its side. one bedroom was missing the inside door handle. Description stated the house accomodates 16 ppl, but at checkout i was charged $90 for an additional guest over 12 ppl. And when i notified Host prior to checkin that our guest count changed to 12, he did not refund the $90. Otherwise, house was lovely, nice kitchen, nice family room with big couch to accomodate guests, lovely part of town, plenty of parking in the driveway, quiet neighbors. Host was kind once I got him on the phone. He has not responded to refund request, although. This was a reservation made days prior to the stay, as it was for family out of town to come and attend a funeral. I'll be taking my business elsewhere beyond VRBO. I found this too frustrating to happen again.