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Avaliações de Quality Inn & Suites Cincinnati Downtown

2.5 out of 5
Quality Inn & Suites Cincinnati Downtown
800 W 8th St, Cincinnati, OH

Avaliações

6,6
Nota 10 - Excelente. 228 de 1013 avaliações" "
Nota 8 - Boa. 258 de 1013 avaliações" "
Nota 6 - Ok. 250 de 1013 avaliações" "
Nota 4 - Insatisfatória. 127 de 1013 avaliações" "
Nota 2 - Terrível. 150 de 1013 avaliações" "

6,8/10

Limpeza

7,8/10

Serviço e funcionários

6,0/10

Comodidades

6,2/10

Condições e instalações da propriedade

6,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

ROGERIO

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
😊 excelente
Excelente custo benefício, bem localizado, café da manhã muito bom
Hospedou-se por 2 diárias em out. de 2023
Resposta de surjit em 14 de dez. de 2023
Dear ROGERIO , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel WITH excellent customer service and good score 8/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

Gahad, Dearborn

Pontos negativos: Comodidades e condições e instalações da propriedade
A lot of homeless people there. The pool is closed
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 30 de abr. de 2024
Dear Gahad, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as homeless and closed pool .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

John

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Deadbolt was missing on door when I arrived, hairdryer did not work and caught fire. Very scary parking garage with no gate, feels dated and unsafe
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 29 de abr. de 2024
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as deadbolt missing on door, hairdryer did not work, felt unsafe in parking .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Lee

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The convenience to downtown , and the hywy. A little noisy because of the hyw.
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 29 de abr. de 2024
Dear Lee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel convenient to downtown and highway besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - Ok

June

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 28 de abr. de 2024
Dear June, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Kim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was clean and served the purpose, it was close to my grandchild. Graduation
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 27 de abr. de 2024
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at our CLEAN hotel which served complete purpose besides perfect score 5/5. Hopefully you had good interaction with grandchild. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

James, Toronto

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 27 de abr. de 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and high score 4/5 We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - Ok

Kristen

Viagem em grupo
Pontos negativos: Comodidades
I only stayed here for one night and that was enough. The location was not in a good part of town and there were no places to eat nearby. The location was right off the thruway so it did get a bit noisy at night. The free breakfast wasn’t good but I guess you can’t expect much when it’s free.
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 24 de abr. de 2024
Dear Kristen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as issue with location, bit noisy, and breakfast not ok .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - Insatisfatória

Tracy

Pontos negativos: Condições e instalações da propriedade
The property is run down. The only working ice machine was on the fifth floor. We were with a group and planning to meet in the evenings at the bar. The bar is closed. The neighborhood did not feel safe. The positives : the room was clean and breakfast was good.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 23 de abr. de 2024
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with clean room and good breakfast. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as ice machine did not work, closed bar, unsafe neighbourhood .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship ManagerPl note - hotel is under renovation and we have adequate security to take care of guests

6/10 - Ok

Mary Ann

Pontos negativos: Limpeza e condições e instalações da propriedade
Check in people nice but would never return to that property
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 22 de abr. de 2024
Dear Mary Ann, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice check in people. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

Matt

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The pictures made the facility look medium upscale, but the hotel itself was dirty. The sheets were stained, the walls were stained. The couch had rips in it, it was frankly disgusting.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 21 de abr. de 2024
Dear Matt, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as stained sheets and walls, souch with rips.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

TERRY

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything acceptable
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 20 de abr. de 2024
Dear TERRY , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with highly acceptable experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Joojong

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de surjit em 19 de abr. de 2024
Dear Joojong, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Arnold

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was great!!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de surjit em 17 de abr. de 2024
Dear Arnold, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

Melissa

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I was terrified to see people carrying guns that were obviously very high. Someone tried to break into our room!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de surjit em 18 de abr. de 2024
Dear Melissa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe while people carried guns. May we humbly submit that we have adequate security to provide safety to our guests..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

Kyrianna

Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Had problems with the keys and there was even some point where we discovered that our door wasn’t locking even though we thought it was. I was charged an extra $150 for using my father’s card to pay for my room. I don’t plan on booking with Quality Inn and Suites anymore.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de surjit em 17 de abr. de 2024
Dear Keryianna , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as problematic door key+ extra150 charged. we shall enquire and revert back with action..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Ashlee

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We've stayed at this property twice now, and both times were a great experience. The parking is an attached parking garage, the staff is pleasant, check-in and check out are super quick and easy, and the rooms are very clean and smell fresh. We definitely plan to make this our go-to stay whenever we're in town.
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 16 de abr. de 2024
Dear Ashlee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience, pleasant staff, prompt check in, clean and fresh smelling rooms besides perfect score 5/5.. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - Ok

James

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 16 de abr. de 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - Insatisfatória

Kaoru

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
日本人にとっては匂いがきつすぎる。 朝食がやや粗末 アメニティが充実していない。 トイレの水が流れにくかった。
Hospedou-se por 3 diárias em abr. de 2024
Resposta de surjit em 13 de abr. de 2024
Dear Kaoru, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell, issue with breakfast and toilet flushing hard.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - Insatisfatória

Jeanne

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 13 de abr. de 2024
Dear Jeanne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Andravius

Pontos positivos: Limpeza e serviço e funcionários
It’s definitely A get what you pay for type of place but overall not bad at all
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 16 de abr. de 2024
Dear Andravius, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience- value for money besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

Mark

Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 30 de abr. de 2024
Dear Mark , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

Sarah

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This place is super gross dirty rundown and sketchy don’t stay here
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 9 de abr. de 2024
Dear Sarah , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like cleanliness and felt sketchy area .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Janet

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
The property is in a transit area. It doesn’t look safe but we had no issues.
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 9 de abr. de 2024
Dear Janet, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. While we are in transit area, yet walkable to downtown. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Claudia

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There are bus stops right next to the hotel that take you downtown for $2 a trip that were very convenient and easy to use.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 8 de abr. de 2024
Dear Claudia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel- with convenient trip to downtown in bus besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Tsubasa

Pontos positivos: Limpeza, serviço e funcionários e comodidades
値段も安く、部屋もそこそこ広かった。
Hospedou-se por 3 diárias em mar. de 2024
Resposta de surjit em 3 de abr. de 2024
Dear Tubasa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with spacious room and great price besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Joseph

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The actual hotel and staff were great, the surrounding area not so much. Cincinnati felt the the Philadelphia of Ohio.
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 2 de abr. de 2024
Dear Joseph, Thank you for taking the time to complete our online survey regarding your recent stay at our GREAT hotel and staff besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

Lori

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
The hotel is in a terrible part of Cincinnati. The room looked clean however when I woke up in morning I have several bug bits.
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 2 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like location+ had bug bites . May I humbly submit that we have proper treatment against insects and pests. Still we shall enquire into your complaint with immediate action. We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Sergio

Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 20 de abr. de 2024
Dear Sergio, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Samuel

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cozy place
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 29 de mar. de 2024
Dear Samuel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with cozy place besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Lacey

Pontos positivos: Limpeza
Nice room, and decent breakfast, but horrible spot with the stuff across the street. Very loud.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de surjit em 26 de mar. de 2024
Dear Lacey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice room, decent breakfast besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided ,for street noise,to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

William, Wichita

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place to rest, decent room, and convenient. Staff was personable!
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 29 de mar. de 2024
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with decent room, convenient location and professional staff besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

Raquel

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
DO NOT STAY HERE. Photos don't match AT ALL. Bed bugs. All the workers are on substances and do them right in front of you. The male coworkers will hit on you. The area is not safe at all. Nothing is within walking distance. No gym, no pool, bar is closed, elevators broken, "breakfast" isn't even real food.
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 21 de mar. de 2024
Dear Raquel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe, bed bugs and broken elevators.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - Insatisfatória

Rachel

Pontos negativos: Limpeza e condições e instalações da propriedade
Vibes were bad…Smelled like cigarettes. Weird lighting. Not very clean. Fan broken. Weird old woman at check in. Paint coming off walls. Terrifying parking garage. Overall bad experience….
Resposta de surjit em 20 de mar. de 2024
Dear Rachel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell and maintenance issues.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Vickie, Ballard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great price, room, and breakfast.
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 16 de mar. de 2024
Dear Vickie , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with Great price, room, and breakfast besides perfect score 5/5 . We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - Ok

Sarah

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 15 de mar. de 2024
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - Ok

Zontaesha

Pontos negativos: Condições e instalações da propriedade
Room we booked smelled like pee the second was better but less space
Hospedou-se por 2 diárias em jan. de 2024
Resposta de surjit em 15 de mar. de 2024
Dear Zontaesha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smelly room and did not like size of room.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Jonathan, New Lexington

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place is great! Couple blocks from downtown and cheap! Free parking! Room was clean and water was hot. I may never stay anywhere else in Cincinnati again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 12 de mar. de 2024
Dear Jonathan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel near to downtown, free parking, clean room and hot water while you will stay again. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - Ok

Courtney E.

Hotel is very old and outdated. My room smelled and the “free WiFi” was non-existent! Not worth the money.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de surjit em 12 de mar. de 2024
Dear Courtney E, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as room smelled, wifi not existent and outdated.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 - Insatisfatória

Michael

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Just go somewhere else.
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 5 de mar. de 2024
Dear Michael , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score and recommendation to go somewhere else.. Kindly give details so that we can take care of all issues asap.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Laura

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great location! Minutes away from OTR restaurants and fun. The property has some homeless and "working gals" hanging out. We didn't mind because the room rate was so low! Clean, big room with a nice refrigerator and microwave. VERY nice people who work there. Felt very welcomed.
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 4 de mar. de 2024
Dear Laura, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great location, grear price, clean and big room with all amenities besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Shaniah

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de surjit em 2 de mar. de 2024
Dear Shaniah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Kendra

Pontos positivos: Serviço e funcionários
The staff was so nice and accommodating but unfortunately the area is a little rough and the hotel itself is too.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de surjit em 28 de fev. de 2024
Dear Kendra , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice and accommodating staff. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback "for area"you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 - Terrível

Kiowa Q

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property was nothing like it thought it would be. It was dirty and it had unsafe conditions such as bugs on linen of the bed
Hospedou-se por 1 diária em fev. de 2024
Resposta de surjit em 26 de fev. de 2024
Dear Kiowa Q , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty, unsafe and bugs on bed.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Bridget

Pontos positivos: Limpeza e serviço e funcionários
VERY clean. Great for what we needed which was just a quick place to sleep while passing through Cincinnati.
Hospedou-se por 1 diária em fev. de 2024
Resposta de surjit em 23 de fev. de 2024
Dear Bridget , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with clean location and met all the needs besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 - Excelente

Jon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I would stay there again
Hospedou-se por 1 diária em fev. de 2024
Resposta de surjit em 21 de fev. de 2024
Dear Jon,Wow! you had a wonderful stay and would return back again. We thank you for finding time to send response with perfect score 5/5. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking. . Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager, Quality Inn and Suites, Downtown

2/10 - Terrível

Md Faridul

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de surjit em 20 de fev. de 2024
Dear Faridul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score 1/5 .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Beverly

Pontos positivos: Serviço e funcionários
Like old building.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de surjit em 15 de fev. de 2024
Dear Beverly, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel wth nice building and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 - Boa

Donald

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
One bed was wobbly and tipped if you sat on the corner, but it was clean and staff was nice.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de surjit em 10 de fev. de 2024
Dear Donald, Thank you for taking the time to complete our online survey regarding your recent stay at our clean hotel and nice staff besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 - Ok

Alton

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de surjit em 10 de fev. de 2024
Dear Alton, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager