Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 228 de 1013 avaliações" "
10 - Excelente
228
Nota 8 - Boa. 258 de 1013 avaliações" "
8 - Boa
258
Nota 6 - Ok. 250 de 1013 avaliações" "
6 - Ok
250
Nota 4 - Insatisfatória. 127 de 1013 avaliações" "
4 - Insatisfatória
127
Nota 2 - Terrível. 150 de 1013 avaliações" "
2 - Terrível
150
6,8/10
Limpeza
7,8/10
Serviço e funcionários
6,0/10
Comodidades
6,2/10
Condições e instalações da propriedade
6,6/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
ROGERIO
13 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
😊 excelente
Excelente custo benefício, bem localizado, café da manhã muito bom
ROGERIO
Hospedou-se por 2 diárias em out. de 2023
Resposta de surjit em 14 de dez. de 2023
Dear ROGERIO , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel WITH excellent customer service and good score 8/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
Gahad, Dearborn
29 de abr. de 2024
Pontos negativos: Comodidades e condições e instalações da propriedade
A lot of homeless people there. The pool is closed
Gahad
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 30 de abr. de 2024
Dear Gahad, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as homeless and closed pool .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
John
Viagem de negócios
28 de abr. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Deadbolt was missing on door when I arrived, hairdryer did not work and caught fire. Very scary parking garage with no gate, feels dated and unsafe
John
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 29 de abr. de 2024
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as deadbolt missing on door, hairdryer did not work, felt unsafe in parking .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Lee
Viagem a dois
28 de abr. de 2024
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The convenience to downtown , and the hywy. A little noisy because of the hyw.
Lee
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 29 de abr. de 2024
Dear Lee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel convenient to downtown and highway besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 - Ok
June
27 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
June
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 28 de abr. de 2024
Dear June, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Kim
Viagem com a família
26 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was clean and served the purpose, it was close to my grandchild. Graduation
Kim
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 27 de abr. de 2024
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at our CLEAN hotel which served complete purpose besides perfect score 5/5. Hopefully you had good interaction with grandchild. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
James, Toronto
25 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
James
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 27 de abr. de 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and high score 4/5 We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 - Ok
Kristen
Viagem em grupo
23 de abr. de 2024
Pontos negativos: Comodidades
I only stayed here for one night and that was enough. The location was not in a good part of town and there were no places to eat nearby. The location was right off the thruway so it did get a bit noisy at night. The free breakfast wasn’t good but I guess you can’t expect much when it’s free.
Kristen
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 24 de abr. de 2024
Dear Kristen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as issue with location, bit noisy, and breakfast not ok .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 - Insatisfatória
Tracy
21 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
The property is run down. The only working ice machine was on the fifth floor. We were with a group and planning to meet in the evenings at the bar. The bar is closed. The neighborhood did not feel safe.
The positives : the room was clean and breakfast was good.
Tracy
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 23 de abr. de 2024
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with clean room and good breakfast. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as ice machine did not work, closed bar, unsafe neighbourhood .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship ManagerPl note - hotel is under renovation and we have adequate security to take care of guests
6/10 - Ok
Mary Ann
21 de abr. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
Check in people nice but would never return to that property
Mary Ann
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 22 de abr. de 2024
Dear Mary Ann, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice check in people. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
Matt
Viagem a dois
20 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The pictures made the facility look medium upscale, but the hotel itself was dirty. The sheets were stained, the walls were stained. The couch had rips in it, it was frankly disgusting.
Matt
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 21 de abr. de 2024
Dear Matt, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as stained sheets and walls, souch with rips.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
TERRY
20 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything acceptable
TERRY
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 20 de abr. de 2024
Dear TERRY , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with highly acceptable experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Joojong
18 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Joojong
Hospedou-se por 3 diárias em abr. de 2024
Resposta de surjit em 19 de abr. de 2024
Dear Joojong, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Arnold
Viagem com a família
17 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was great!!
Arnold
Hospedou-se por 2 diárias em mar. de 2024
Resposta de surjit em 17 de abr. de 2024
Dear Arnold, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
Melissa
Viagem em grupo
16 de abr. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I was terrified to see people carrying guns
that were obviously very high. Someone tried to break into our room!
Melissa
Hospedou-se por 3 diárias em abr. de 2024
Resposta de surjit em 18 de abr. de 2024
Dear Melissa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe while people carried guns. May we humbly submit that we have adequate security to provide safety to our guests..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
Kyrianna
Viagem com família e crianças pequenas
15 de abr. de 2024
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Had problems with the keys and there was even some point where we discovered that our door wasn’t locking even though we thought it was. I was charged an extra $150 for using my father’s card to pay for my room. I don’t plan on booking with Quality Inn and Suites anymore.
Kyrianna
Hospedou-se por 3 diárias em abr. de 2024
Resposta de surjit em 17 de abr. de 2024
Dear Keryianna , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as problematic door key+ extra150 charged. we shall enquire and revert back with action..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Ashlee
Viagem a dois
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We've stayed at this property twice now, and both times were a great experience. The parking is an attached parking garage, the staff is pleasant, check-in and check out are super quick and easy, and the rooms are very clean and smell fresh. We definitely plan to make this our go-to stay whenever we're in town.
Ashlee
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 16 de abr. de 2024
Dear Ashlee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience, pleasant staff, prompt check in, clean and fresh smelling rooms besides perfect score 5/5.. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 - Ok
James
14 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
James
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 16 de abr. de 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 - Insatisfatória
Kaoru
Viagem de negócios
11 de abr. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Dear Kaoru, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell, issue with breakfast and toilet flushing hard.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 - Insatisfatória
Jeanne
11 de abr. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
Jeanne
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 13 de abr. de 2024
Dear Jeanne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Andravius
10 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
It’s definitely A get what you pay for type of place but overall not bad at all
Andravius
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 16 de abr. de 2024
Dear Andravius, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience- value for money besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
Mark
9 de abr. de 2024
Mark
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 30 de abr. de 2024
Dear Mark , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
Sarah
8 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This place is super gross dirty rundown and sketchy don’t stay here
Sarah
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 9 de abr. de 2024
Dear Sarah , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like cleanliness and felt sketchy area .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Janet
Viagem com a família
8 de abr. de 2024
Pontos positivos: Serviço e funcionários e comodidades
The property is in a transit area. It doesn’t look safe but we had no issues.
Janet
Hospedou-se por 1 diária em abr. de 2024
Resposta de surjit em 9 de abr. de 2024
Dear Janet, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. While we are in transit area, yet walkable to downtown. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Claudia
Viagem de negócios
6 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There are bus stops right next to the hotel that take you downtown for $2 a trip that were very convenient and easy to use.
Claudia
Hospedou-se por 2 diárias em abr. de 2024
Resposta de surjit em 8 de abr. de 2024
Dear Claudia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel- with convenient trip to downtown in bus besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Tsubasa
2 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
値段も安く、部屋もそこそこ広かった。
Tsubasa
Hospedou-se por 3 diárias em mar. de 2024
Resposta de surjit em 3 de abr. de 2024
Dear Tubasa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with spacious room and great price besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Joseph
Viagem a dois
1 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The actual hotel and staff were great, the surrounding area not so much. Cincinnati felt the the Philadelphia of Ohio.
Joseph
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 2 de abr. de 2024
Dear Joseph, Thank you for taking the time to complete our online survey regarding your recent stay at our GREAT hotel and staff besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
Lori
Viagem com a família
30 de mar. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
The hotel is in a terrible part of Cincinnati. The room looked clean however when I woke up in morning I have several bug bits.
Lori
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 2 de abr. de 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like location+ had bug bites . May I humbly submit that we have proper treatment against insects and pests. Still we shall enquire into your complaint with immediate action. We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Sergio
30 de mar. de 2024
Sergio
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 20 de abr. de 2024
Dear Sergio, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Samuel
27 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cozy place
Samuel
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 29 de mar. de 2024
Dear Samuel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with cozy place besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Lacey
25 de mar. de 2024
Pontos positivos: Limpeza
Nice room, and decent breakfast, but horrible spot with the stuff across the street. Very loud.
Lacey
Hospedou-se por 2 diárias em mar. de 2024
Resposta de surjit em 26 de mar. de 2024
Dear Lacey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice room, decent breakfast besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided ,for street noise,to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
William, Wichita
23 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place to rest, decent room, and convenient. Staff was personable!
William
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 29 de mar. de 2024
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with decent room, convenient location and professional staff besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
Raquel
Viagem a dois
20 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
DO NOT STAY HERE. Photos don't match AT ALL. Bed bugs. All the workers are on substances and do them right in front of you. The male coworkers will hit on you. The area is not safe at all. Nothing is within walking distance. No gym, no pool, bar is closed, elevators broken, "breakfast" isn't even real food.
Raquel
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 21 de mar. de 2024
Dear Raquel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe, bed bugs and broken elevators.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 - Insatisfatória
Rachel
19 de mar. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
Vibes were bad…Smelled like cigarettes. Weird lighting. Not very clean. Fan broken. Weird old woman at check in. Paint coming off walls. Terrifying parking garage.
Overall bad experience….
Rachel
Resposta de surjit em 20 de mar. de 2024
Dear Rachel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell and maintenance issues.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Vickie, Ballard
Viagem com a família
15 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great price, room, and breakfast.
Vickie
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 16 de mar. de 2024
Dear Vickie , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with Great price, room, and breakfast besides perfect score 5/5 . We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 - Ok
Sarah
13 de mar. de 2024
Pontos negativos: Condições e instalações da propriedade
Sarah
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 15 de mar. de 2024
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 - Ok
Zontaesha
13 de mar. de 2024
Pontos negativos: Condições e instalações da propriedade
Room we booked smelled like pee the second was better but less space
Zontaesha
Hospedou-se por 2 diárias em jan. de 2024
Resposta de surjit em 15 de mar. de 2024
Dear Zontaesha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smelly room and did not like size of room.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Jonathan, New Lexington
Viagem com a família
11 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place is great! Couple blocks from downtown and cheap! Free parking! Room was clean and water was hot. I may never stay anywhere else in Cincinnati again.
Jonathan
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 12 de mar. de 2024
Dear Jonathan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel near to downtown, free parking, clean room and hot water while you will stay again. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 - Ok
Courtney E.
10 de mar. de 2024
Hotel is very old and outdated. My room smelled and the “free WiFi” was non-existent! Not worth the money.
Courtney E.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de surjit em 12 de mar. de 2024
Dear Courtney E, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as room smelled, wifi not existent and outdated.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
4/10 - Insatisfatória
Michael
4 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Just go somewhere else.
Michael
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 5 de mar. de 2024
Dear Michael , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score and recommendation to go somewhere else.. Kindly give details so that we can take care of all issues asap.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Laura
Viagem com a família
3 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great location! Minutes away from OTR restaurants and fun. The property has some homeless and "working gals" hanging out. We didn't mind because the room rate was so low! Clean, big room with a nice refrigerator and microwave. VERY nice people who work there. Felt very welcomed.
Laura
Hospedou-se por 1 diária em mar. de 2024
Resposta de surjit em 4 de mar. de 2024
Dear Laura, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great location, grear price, clean and big room with all amenities besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Shaniah
29 de fev. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Shaniah
Hospedou-se por 2 diárias em fev. de 2024
Resposta de surjit em 2 de mar. de 2024
Dear Shaniah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Kendra
27 de fev. de 2024
Pontos positivos: Serviço e funcionários
The staff was so nice and accommodating but unfortunately the area is a little rough and the hotel itself is too.
Kendra
Hospedou-se por 2 diárias em fev. de 2024
Resposta de surjit em 28 de fev. de 2024
Dear Kendra , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice and accommodating staff. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback "for area"you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
2/10 - Terrível
Kiowa Q
25 de fev. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property was nothing like it thought it would be. It was dirty and it had unsafe conditions such as bugs on linen of the bed
Kiowa Q
Hospedou-se por 1 diária em fev. de 2024
Resposta de surjit em 26 de fev. de 2024
Dear Kiowa Q , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty, unsafe and bugs on bed.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Bridget
21 de fev. de 2024
Pontos positivos: Limpeza e serviço e funcionários
VERY clean. Great for what we needed which was just a quick place to sleep while passing through Cincinnati.
Bridget
Hospedou-se por 1 diária em fev. de 2024
Resposta de surjit em 23 de fev. de 2024
Dear Bridget , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with clean location and met all the needs besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
10/10 - Excelente
Jon
20 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I would stay there again
Jon
Hospedou-se por 1 diária em fev. de 2024
Resposta de surjit em 21 de fev. de 2024
Dear Jon,Wow! you had a wonderful stay and would return back again. We thank you for finding time to send response with perfect score 5/5. We have specially trained front desk, housekeeping, breakfast and service staff to take care of all the needs of the customers and ensuring delight of the guest. We treat and consider all guests as our family members. We offer complimentary hot breakfast (except COVID19 period), you would also relish free high speed internet access and free parking. . Should happen soon. Dear , We love to see you soon while recommend our hotel to all your near and dear ones. Sincerely, Customer Relationship Manager, Quality Inn and Suites, Downtown
2/10 - Terrível
Md Faridul
18 de fev. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Md Faridul
Hospedou-se por 2 diárias em fev. de 2024
Resposta de surjit em 20 de fev. de 2024
Dear Faridul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as low score 1/5 .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Beverly
14 de fev. de 2024
Pontos positivos: Serviço e funcionários
Like old building.
Beverly
Hospedou-se por 2 diárias em fev. de 2024
Resposta de surjit em 15 de fev. de 2024
Dear Beverly, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel wth nice building and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
8/10 - Boa
Donald
Viagem em grupo
9 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
One bed was wobbly and tipped if you sat on the corner, but it was clean and staff was nice.
Donald
Hospedou-se por 1 diária em dez.. de 2023
Resposta de surjit em 10 de fev. de 2024
Dear Donald, Thank you for taking the time to complete our online survey regarding your recent stay at our clean hotel and nice staff besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager
6/10 - Ok
Alton
8 de fev. de 2024
Pontos positivos: Serviço e funcionários
Alton
Hospedou-se por 1 diária em fev. de 2024
Resposta de surjit em 10 de fev. de 2024
Dear Alton, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager