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Avaliações de Best Western Plus Chelmsford Inn

2.5 out of 5
Best Western Plus Chelmsford Inn
187 Chelmsford Street, Chelmsford, MA

Avaliações

7,6

Boa

Nota 10 - Excelente. 192 de 592 avaliações" "
Nota 8 - Boa. 208 de 592 avaliações" "
Nota 6 - Ok. 100 de 592 avaliações" "
Nota 4 - Insatisfatória. 45 de 592 avaliações" "
Nota 2 - Terrível. 47 de 592 avaliações" "

8,2/10

Limpeza

8,4/10

Serviço e funcionários

7,0/10

Comodidades

7,4/10

Condições e instalações da propriedade

6,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

roberto

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Marge em 4 de out. de 2014
Thank you for staying at the BEST WESTERN PLUS Chelmsford Inn. We strive to ensure every guest has a pleasant stay with us. I hope you had time to enjoy our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages. We look forward to seeing you again soon.

10/10 - Excelente

Erin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super friendly, hospitable and extremely comfortable bed!
Hospedou-se por 1 diária em nov. de 2022
Resposta de Navi Bajwa AGM em 21 de nov. de 2022
Dear Erin,Thank you for choosing the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see yo again when you are in the local area.

6/10 - Ok

christopher

Hospedou-se por 1 diária em nov. de 2022

6/10 - Ok

Tricia

Viagem com a família
Pontos negativos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em nov. de 2022
Resposta de Navi Bajwa AGM em 14 de nov. de 2022
Dear Tricia,Thank you for staying at the Best western Plus Chelmsford. We are saddened to know that your experience at our property was not amazing. We do hope that you give us another opportunity to make it up to you when you are in the local area.

10/10 - Excelente

Melissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My room was nice very clean. Love the balcony, beautiful view really.everyone was helpful and caring.would stay again for sure
Hospedou-se por 1 diária em nov. de 2022
Resposta de Navi Bajwa AGM em 7 de nov. de 2022
Dear Melissa,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you stay at our property was amazing. We hope to see you again when you are in the local area.

2/10 - Terrível

Kathy

Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2022

8/10 - Boa

constance

Pontos positivos: Serviço e funcionários
Walls are very thin
Hospedou-se por 1 diária em out. de 2022
Resposta de AGM em 1 de nov. de 2022
Dear Constance,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the local area.

6/10 - Ok

Maryann

Viagem a dois
Not as clean as I would like. Had the amenities they published. Wish I knew that they house a significant of homeless. Not a problem as such but to enter the building you have to go through the group of smokers. Since I don't smoke it does smell.
Hospedou-se por 7 diárias em out. de 2022
Resposta de AGM em 1 de nov. de 2022
Dear Maryann,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.

6/10 - Ok

Richard

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Convenient, but outdated hotel, housing homeless residents who are getting high on pot in public area around the parking. We felt unsafe.
Hospedou-se por 2 diárias em out. de 2022
Resposta de AGM em 1 de nov. de 2022
Dear Richard,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.

6/10 - Ok

Janibel

Viagem com a família
Pontos positivos: Serviço e funcionários
I the staff was great and very helpful. The only problem I had was in my first night we found 2 roaches in the bathroom before bed. There was a sticky substance on the carpet by the bathroom and the beds were hard. The sofa bed was partly damaged so was not every comfortable to sleep on.
Hospedou-se por 2 diárias em out. de 2022
Resposta de AGM em 1 de nov. de 2022
Dear Janibel,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos positivos: Serviço e funcionários
Fair stay
Homeless people allowed to stay, we were not aware of this.
Hospedou-se por 1 diária em out. de 2022
Resposta de Navi Bajwa AGM em 15 de out. de 2022
Dear Guest,We are sorry to hear that your experiance at our property was not amazing. We are always striving to give the most amazing experiance that we can. We hope that you do come back to our property to give us another chance when you are in the local area to make it right.

10/10 - Excelente

Noureen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Safety, security, great staff!
Hospedou-se por 3 diárias em out. de 2022
Resposta de Navi Bajwa AGM em 13 de out. de 2022
Dear Noureen,Thank you for choosing the Best Western Plus Chelmsford.We were happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the local area.

4/10 - Insatisfatória

Michelle

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
easy for me to get to my destination. A lot of people smoking out side , the smell of Pot our room , and elevator.
Hospedou-se por 2 diárias em set. de 2022
Resposta de Navi Bajwa em 10 de out. de 2022
Dear Michelle,Thank you for staying at Best Western Chelmsfod Plus. We are sorry that you did not enjoy your stay at our property. We will chaning alotof things comming up next year and we will also go through a full renovation. We hope to see you again when you are in the local area.

6/10 - Ok

Ronald

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Seemed to have one area of hotel for longer term rentals for social assistance. Noise from other rooms was quite loud
Hospedou-se por 1 diária em out. de 2022
Resposta de Navi Bajwa AGM em 6 de out. de 2022
Dear Ronald,Thank you for staying at our property.We were saddened to know that your stay at our property was not amazing. We do hope that you will stay with us again when you are in the area.

8/10 - Boa

Nathan, Norwalk

Hospedou-se por 1 diária em set. de 2022

10/10 - Excelente

Pete

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2022

2/10 - Terrível

Bregt

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Fan in bathroom made way too much noise like a truck engine. not all lights worked
Hospedou-se por 2 diárias em set. de 2022
Resposta de Evan - FOM em 28 de set. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you had an issue with the bathroom fan being too loud and issues with the lighting fixture. I am taking this information and discussing it with my maintenance staff to see how we can fix these issues and prevent them from happening again in the future. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more superior experience.

10/10 - Excelente

Cheri

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2022
Resposta de Navi Bajwa AGM em 25 de set. de 2022
Dear Cheri,Thank you for choosing the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the area.

10/10 - Excelente

Thomas v

Hospedou-se por 1 diária em set. de 2022
Resposta de Navi Bajwa em 26 de set. de 2022
Dear Thomas,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you really enjoyed your stay at our property. We hope to see you again when you are in the local area.

6/10 - Ok

Suresh

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Overall experience - Average I had booked a king, but was provided a room with 2 queen beds. Friendly and helpful staff. It is an older building. Too frequent housekeeping visit. Whixh is goodbut i had to put-up do not disturb tag to get some privacy.
Hospedou-se por 2 diárias em set. de 2022
Resposta de AGM em 24 de set. de 2022
Dear Sursh,Thank you for staying at the Bestwestern Plus Chelmsford. Please accept my deepest apologies for not giving you the room type that you had requested. Unfraternally sometime we have to put rooms out of order for maintenance. We hope that you can look over that issue and will stay with us again when you are in the local area.Thanks,Navi Bajwa

10/10 - Excelente

JEFF, BETHEL

Hospedou-se por 1 diária em set. de 2022

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel
Hospedou-se por 1 diária em set. de 2022
Resposta de Evan em 21 de set. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

8/10 - Boa

Casey

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The room was very nice and clean. Breakfast was very creative and pretty good. Staff was great. I have to say the environment was strange. They are running a re-homing step up situation for many people which I applaud but made for an uninviting atmoshere. There is a security guard outside at night with many people hanging around the parking lot and the grounds. I didn't feel as comfortable as I would have liked coming in after dark. I feel like this is something that should be mentioned from the start.
Hospedou-se por 5 diárias em set. de 2022
Resposta de Navi Bajwa AGM em 20 de set. de 2022
Dear Casey,Thank you for staying at the BestWestern Plus Chelmsford. We are happy that you enjoyed your stay at our property. Hope to see you again when you are in the local area.

2/10 - Terrível

Sokmakara

Pontos negativos: Comodidades e condições e instalações da propriedade
Terrible, there is barely any water pressure with the sink and shower
Hospedou-se por 1 diária em set. de 2022
Resposta de Navi Bajwa AGM em 19 de set. de 2022
Dear Sokmakara,We are sorry to hear that you did not enjoy your stay at our property. We will be renovating our property very soon and hope that you will give us another opportunity to make it up to you.

6/10 - Ok

Vit

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Old, dark. Cheap bar soap and shampoo. Microwave on desk takes half desk space. TV on tall dresser makes it hard to watch.
Hospedou-se por 4 diárias em set. de 2022
Resposta de Evan em 17 de set. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. Your feedback will help us in determining how we can improve and make each stay as best as possible for each guest. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more superior experience.

4/10 - Insatisfatória

Kristen

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dark, elevators were super slow or completely inundated with cleaners, had to wait 20 minutes for an employee just to check in, dirty, won't stay again.
Hospedou-se por 1 diária em set. de 2022
Resposta de AGM em 15 de set. de 2022
Dear Kristen,Thank you for staying at the Best Western Plus Chelmsford. We were unhappy to know that you did not enjoy your stay at our property. We will be going through renovation soon and hope that you do come visit again when you are in the local area.

2/10 - Terrível

Jose

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em set. de 2022

10/10 - Excelente

Kim sung

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em set. de 2022
Resposta de Navi Bajwa em 8 de set. de 2022
Dear Kim sung,Thank you for staying the Best western plus in Chelmsford. We hope to see you again when you are in the local area.

2/10 - Terrível

Suellen

Hospedou-se por 1 diária em set. de 2022
Resposta de Navi Bajwa em 8 de set. de 2022
Dear Suellen,Thank you for staying at the Best Western Plus Chelmsford. We are saddened to know that you did not enjoy your stay at our property. We hope that you will give us an opportunity to make it right to you when you are in the local area again.

10/10 - Excelente

Eva

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2022
Resposta de Navi Bajwa em 8 de set. de 2022
Dear Eva,Thank you for staying the Best Western Plus Chelmsford.We are happy to know that enjoyed your stay at our property. We hope to see you again when you are in the local area.

4/10 - Insatisfatória

Michael

Viagem de negócios
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The staff steals while you are away. First night I put food in the fridge went to work came back my food was gone and my drink was half drank and put back in the fridge. Second night put only drinks I the fudge and a KitKat and it happened again. Obviously I’m glad I didn’t leave anything valuable in the room. Worker at desk said he would ask the cleaners, what is that going to accomplish. Would never recommend this hotel.
Hospedou-se por 3 diárias em ago. de 2022
Resposta de Bianca em 8 de set. de 2022
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

2/10 - Terrível

Jenell

Pontos positivos: Comodidades
Pontos negativos: Limpeza e serviço e funcionários
My check in process was terrible. The staff was giving me a hard time about changing my stay dates and didn't want to do her job. The same even I went back and spoke to another staff memeber and she changed my reservations with no problem.
Hospedou-se por 3 diárias em ago. de 2022

10/10 - Excelente

Dennis, Lawrence

Pontos positivos: Limpeza e serviço e funcionários
Excellent for an overnight stay with convenient location. The facility was clean but dated. Needs updating
Hospedou-se por 1 diária em ago. de 2022
Resposta de Evan em 1 de set. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

10/10 - Excelente

Gary L

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and comfortable
Hospedou-se por 1 diária em ago. de 2022
Resposta de Evan em 1 de set. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

10/10 - Excelente

Gary L

Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

Donna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I've stayed here many times. Convenient to interstate. Room is very nice and clean. Comfortable bed and good amenities. Staff is friendly and helpful. Breakfast is great.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Evan em 1 de set. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

2/10 - Terrível

Tola

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Dirty. Internet in our room was super slow. Back door to balcony was not secure. We were on the first floor. Shower head has slow running water.
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Evan em 23 de ago. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you experienced all of these issues during your time with us. I am going to review this information with my housekeeping & maintenance staff so we can look to address these issues. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

8/10 - Boa

Jesu

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the room is spacious
Hospedou-se por 4 diárias em ago. de 2022
Resposta de Evan em 21 de ago. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm glad to see that you enjoyed your time with us and found everything with the room size to be up to your standards. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

10/10 - Excelente

Stéphane

Hospedou-se por 1 diária em ago. de 2022

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em ago. de 2022
Resposta de Evan em 16 de ago. de 2022
Thank you for taking the time to leave a rating based off of your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another pleasant experience.

2/10 - Terrível

Michelle, Cornwall

Hospedou-se por 1 diária em jul. de 2022

2/10 - Terrível

Michelle, Cornwall

Hospedou-se por 1 diária em jul. de 2022

10/10 - Excelente

Humberto

Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

Jodi

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was clean and close to the highway. Breakfast being included was great!
Hospedou-se por 1 diária em ago. de 2022
Resposta de Evan em 11 de ago. de 2022
WOW! A perfect score! Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm ecstatic to hear that you enjoyed your time with us and found everything to be up to your standards including cleanliness, comfort and quality of breakfast. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

8/10 - Boa

susan

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em ago. de 2022

2/10 - Terrível

Christpher

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Unsavory people hanging about hotel - weird and scary
Hospedou-se por 3 diárias em ago. de 2022
Resposta de Evan em 5 de ago. de 2022
Hello, thank you for taking the time to leave some feedback regarding your recent visit to our property. I am sorry to hear that you had a bad experience regarding other guests staying at the hotel. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

2/10 - Terrível

Patty

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Overall the decor needs to be updated. And the fire alarm went off in the middle of the night. The hallways were full of smoke. Everyone was fine and it didn’t take very long. I am guessing it was an electrical fire or something like that. The staff didn’t even mention it when I checked out the next day. Definitely the worst place I stayed in.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Evan em 5 de ago. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you had a bad experience with us especially with the fire alarm incident that occurred. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

8/10 - Boa

sheri

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great rates
Hospedou-se por 1 diária em jul. de 2022

6/10 - Ok

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Place was a little run down, pool was "being refurbished" and breakfast was really terrible. However it was clean, comfortable and staff were really lovely.
Hospedou-se por 1 diária em jul. de 2022
Resposta de Evan em 4 de ago. de 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you found some of the furnishings to be "outdated" and you did not enjoy the quality of the breakfast cafe. We will take these comments and review them during our next managers meeting to see how we may improve upon these issues. I am glad to see that you found the hotel to be clean and up to your standards regarding comfort and staff friendliness. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more fully pleasurable experience

4/10 - Insatisfatória

David

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
It seemed that the property was being to house homeless.
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Evan em 30 de jul. de 2022
Thank you for this information regarding your recent visit to our property. I am sorry to see that your stay was not up to your standards. We would love another chance to see you again the next time you're in the Chelmsford /Lowell area again so we may have another opportunity to provide you with a more pleasant experience.