Terraço/pátio

Avaliações de Sonesta Charlotte Executive Park

3.5 out of 5
Sonesta Charlotte Executive Park
5700 Westpark Drive, Charlotte, NC

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 506 de 1015 avaliações" "
Nota 8 - Boa. 213 de 1015 avaliações" "
Nota 6 - Ok. 117 de 1015 avaliações" "
Nota 4 - Insatisfatória. 89 de 1015 avaliações" "
Nota 2 - Terrível. 90 de 1015 avaliações" "

8,4/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Madeline

Viagem a dois
Pontos positivos: Serviço e funcionários
The room was too small and not worth the money we paid. There was no microwave. The hallways were hot and muggy.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Alex

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a very nice and convenient place to stay. Tons of amenities and great parking.
Hospedou-se por 2 diárias em mai. de 2024

2/10 - Terrível

Lancia

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms were over price and too small
Hospedou-se por 2 diárias em mar. de 2024

4/10 - Insatisfatória

Doina

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Old hotel, smelly room, noisy.
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Carlisa

Pontos positivos: Limpeza
The highway is located adjacent to the hotel and it was really noisy. During my stay I heard what appeared to be gunshots. It was so loud that the dog in the room beside me started barking. Very alarming.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 18 de mai. de 2024
Carlisa, thank you for sharing your experience. We understand how important a peaceful environment is for our guests, and we're sorry the external noise impacted your stay. Your safety and comfort are our top priorities, and we will take your feedback seriously to explore potential improvements.

10/10 - Excelente

Nallely

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Food was really good
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 18 de mai. de 2024
Nallely, thank you for your kind words! The team at Sonesta Charlotte Executive Park is delighted to hear you enjoyed the food. We look forward to welcoming you back soon!

2/10 - Terrível

Trevor, Radnor

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I had a horrible experience when staying at Sonesta Charlotte Executive Park last night (check-in: Wednesday, May 15, 2024; check-out: Thursday, May 16, 2024). The room had a strong musty smell – to the point that the rug was damp. It was disgusting. I’m sure it was not safe to breath the air in the room, but I checked in late and there were no other available rooms. The room was 519. I cannot image why the room was so damp – and why the staff thought it was a good idea to be used. I’m incredibly disappointed – and will not stay at a Sonesta in the future. There are just too many options available.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 18 de mai. de 2024
Trevor, it is concerning that the room's condition did not meet your expectations. The experience you described is far from the standard our team aims to provide. Your feedback will be reviewed to ensure improvements are made. We hope you consider giving us another opportunity in the future.

10/10 - Excelente

Kevin, CHARLOTTE

Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 19 de mai. de 2024
Thank you for the great rating, Kevin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Charlotte Executive Park! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 - Ok

Mikaela

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 17 de mai. de 2024
Mikaela,Thank you for your feedback. We appreciate your stay and hope to have the opportunity to provide a more memorable experience in the future.

8/10 - Boa

Diane

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean rooms- missing shampoo in the shower but otherwise- great! Beds and pillows were super comfortable!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 16 de mai. de 2024
Diane, thank you for your feedback. Sonesta Charlotte Executive Park is pleased to hear you found the rooms clean and comfortable. We appreciate your note about the shower amenities and will ensure it is reviewed. We're delighted you enjoyed your stay and hope to welcome you back soon!

4/10 - Insatisfatória

Khanh

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 16 de mai. de 2024
Khanh, thank you for your recent stay. We're sorry that your experience did not meet expectations. Your feedback is essential, and we would appreciate any details you can share to help us improve in the future.

10/10 - Excelente

Janaya

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
AmaZing
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 13 de mai. de 2024
Janaya, it's wonderful to hear that your stay at Sonesta Charlotte Executive Park was nothing short of amazing! We strive to impress our guests and we're pleased to have exceeded your expectations. Thank you for sharing your great experience, and we hope to host you again in the future.

10/10 - Excelente

Luis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 12 de mai. de 2024
Luis, we're glad to hear that your experience at Sonesta Charlotte Executive Park was satisfactory. We value your feedback and look forward to welcoming you back on your next visit. Thank you for your rating.

6/10 - Ok

Celeeda, philadelphia

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Property beautiful but they don’t clean the room properly or daily!
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 11 de mai. de 2024
Celeeda, thank you for your feedback. We're glad to hear you appreciated the beauty of our surroundings. However, it's concerning to know that you found our cleanliness standards not met during your stay. We put great emphasis on maintaining a clean and comfortable environment for our guests, so your observations will be taken into consideration. We appreciate your patience and hope to welcome you back to Sonesta Charlotte Executive Park for a much-improved experience in the future.

6/10 - Ok

jeremie

Pontos positivos: Comodidades e condições e instalações da propriedade
Na
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 10 de mai. de 2024
Jeremie, it seems like you had a neutral experience at the property. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

10/10 - Excelente

Addison

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
good
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Addison, your brief yet appreciative feedback about your stay at Sonesta Charlotte Executive Park brightens our day. We thank you for your comment and look forward to making your next visit just as satisfying as this one.

8/10 - Boa

Sheila

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Didn’t like that you had to pay to park and for breakfast. Everything else was great.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Sheila, we're delighted that you found many aspects of your stay at Sonesta Charlotte Executive Park to be enjoyable. You've noted a concern regarding the added costs for parking and breakfast; we aim to be transparent about all fees for our services, so we regret if this took away from your otherwise positive experience. Looking forward to an opportunity to serve you better in the future.

4/10 - Insatisfatória

Kierra

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Pool out of service and that is not mentioned here nor the website. I would have NEVER booked had I known that. Not enough towels in the room. Like someone forgot to come back and replace them or just didn’t care. The towels that were in the room were rough mat towels for the floor not the fluffy body towels. The room was never at a comfortable temperature despite using the remote designed for it. Also booked a balcony room which was HORRIBLE! you cant sit on the balcony and enjoy the view because of this big concrete wall. You have to stand to even look over the wall. Defeats the purpose of a balcony if u cant sit out and enjoy the view.. so glad I listened to my instincts and booked 1 of 3 nights just to test it out.. so not worth it.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Kierra, it's regrettable to read that your stay didn't meet your expectations. We're sorry for any confusion regarding the pool's availability, and certainly appreciate your feedback about the towels and room temperature. We do take guests' comfort and satisfaction seriously. Concerning the balcony design, we will certainly take note of your insight. We constantly aim for improvement and your comments help shape our efforts. It's our hope that you'd consider us for a future stay so that we can provide the quality of experience you deserve.

8/10 - Boa

Wendy, Broad Brook

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Thank you for sharing your thoughts with us, Wendy!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Charlotte Executive Park. Thank you and have a lovely day!

6/10 - Ok

Samika, Baker

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked the property however I don’t like the hotel industry in North Carolina. Paid parking, $12 for a hotel guest and breakfast for $20, and a $50 hold on your credit card for each night you’re staying. No way…that’s ridiculous
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Samika, it seems you had concerns with certain aspects of your stay such as the parking, breakfast pricing, and credit card hold. These policies are pretty standard in the industry and are intended to ensure the best possible service for guests. However, your feedback is valuable, and we always appreciate open dialogue to understand how we can improve. We hope to have another opportunity to serve you better in the future.

6/10 - Ok

Tanya

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
STAFF WAS VERY FRIENDLY. PROPERTY WAS NICE CLEAN. I LOVE HOW IF YOU DIDNT HAVE A KEYCARD THE ELEVATOR WANT LET YOU GO UP TO ANY FLOOR. DOWN FALL IS OUR BATHROOM SINK WAS CLOG AND MY DADDY SAW A MICE RUN ACROSS HIS FEET.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Tanya, it's heartening to know that you appreciated the cleanliness of the property and the security measures. We apologize for the inconvenience with the bathroom sink. Rest assured, we promptly address such concerns. In terms of the undesirable encounter, we maintain a high standard of sanitation and will firm up efforts to ensure such visuals are not repeated. Thank you for your candid review, it helps us improve further.

10/10 - Excelente

maxine

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I really appreciated my stay there!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 6 de mai. de 2024
Maxine, it's delightful to hear you thoroughly enjoyed your stay at the Sonesta Charlotte Executive Park. We value your appreciation greatly. Looking forward to welcoming you back soon!

10/10 - Excelente

Kaleb

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 4 de mai. de 2024
Kaleb, it's wonderful to read that your stay at Sonesta Charlotte Executive Park was an excellent one! We appreciate your feedback using Expedia and look forward to welcoming you back in future.

2/10 - Terrível

Mayra

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
When I booked it said they offered shuttle and they don’t
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 2 de mai. de 2024
Mayra, the team is concerned to hear about the confusion related to the shuttle service. Please be assured that accurate amenity descriptions are crucial for us. We appreciate your feedback and invite you to reach out to us directly should you like to discuss your experience further.

4/10 - Insatisfatória

Sophie

Viagem com família e crianças pequenas
Pontos negativos: Comodidades
Didn’t know dog friendly meant dogs barking from 5-7am and getting ignored from the front desk
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Sophie, we value your insights. It's disheartening to hear about your experience with undue noise in the early morning. We assure you that our hotel tends to provide a serene ambiance and we consistently strive on delivering top class customer service. Your feedback will enhance the way we address such situations in the future. We invite you to reconsider us for a more tranquil and attentive experience.

6/10 - Ok

Jeffrey

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Thank you for taking the time to submit this feedback, Jeffrey.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 - Excelente

Cheryl

Viagem em grupo
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
This place is really nice, but they did not give us enough wash clothes. And for the price , should have gotten queen size beds. Was close to the stadium which was a plus!! Thank you!!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Cheryl, thank you for taking the time to share your thoughts on Sonesta Charlotte Executive Park. It's delightful to hear that you found our location convenient for your sporting event visit. In terms of bedding and amenities, we always strive to meet our guest's needs, and we appreciate your observations for future improvements. We're looking forward to welcoming you back soon.

4/10 - Insatisfatória

Dustin

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
Check in was awkward and they seemed very unsure of what to do and then if I had paid or not. Called me as I walked into the room again concerned about my card then said nevermind I think we have it. Tried to go to the bar no menu and after 10 minutes of sitting and not being greeted I left. Online when you book it says breakfast complimentary but oh they charged you 20 bucks for eggs and bacon. Overall we won't use this company again we were not impressed. Also several areas had no functioning AC so hallways were blistering hot for some reason.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 28 de abr. de 2024
Dustin, we're truly saddened to hear that your stay wasn't as smooth as we'd hoped. We're sorry you found the check-in process uncertain and the experience at the bar below expectations. Please know we value your feedback on the breakfast clarification and will take your notes about the room temperature in certain areas into consideration. It's disappointing to hear that you've decided not to stay with us again but we hope you'll reconsider so we can show you the top-notch service we strive towards.

10/10 - Excelente

Sebastiano

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service and staff!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 28 de abr. de 2024
Sebastiano, it's delightful to learn about your positive experience at Sonesta Charlotte Executive Park. We're glad you appreciated our dedicated team members and the exceptional services. Your recognition inspires us to continue striving for excellence. Please visit us again soon.

10/10 - Excelente

Levinia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Levinia, it's fantastic to know that you had a positive stay at Sonesta Charlotte Executive Park. We appreciate your wonderful rating on Expedia, and we hope to welcome you back soon for an equally enjoyable experience.

10/10 - Excelente

Susan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Thank you for this excellent rating, Susan!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Charlotte Executive Park! We'd love to host you again someday for yet another unforgettable visit.

10/10 - Excelente

Brayan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good place
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Brayan, thank you for your kind words regarding Sonesta Charlotte Executive Park. We're delighted to know you found our property to be an excellent choice. We're looking forward to welcoming you back in the future.

2/10 - Terrível

Kelsey

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 4 de mai. de 2024
We appreciate you taking the time to share your feedback, Kelsey.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 - Ok

Jorge

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários
Toilet kept clogging, house keepers delay with request for toiletries and towels. Kitchen staff refused to give take out box for breakfast we were forced to cover our plates with the glass dinnerware plates
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Jorge, we appreciate your feedback. Our aim is to provide seamless service, so it's regrettable to hear about the issues with plumbing and delays in service requests from the housekeeping team. Regarding the restaurant incident, we aim to promote a comfortable dining atmosphere, and it seems there was a misunderstanding during breakfast. Your comments will help us improve. Thank you.

10/10 - Excelente

Tom, Sierra Madre

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was spacious and comfortable. Convenient location.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Tom, we're thrilled to hear you found your room at Sonesta Charlotte Executive Park accommodating and our location suitable for your needs. We aim to offer convenience alongside comfort, and we're glad this was your experience. Looking forward to welcoming you back on your next stay with us.

8/10 - Boa

Debra

Viagem a dois
Pontos positivos: Serviço e funcionários
Overall stay was alright. The front desk staff were nice and helpful. The bed was clean and comfortable, The extra couch had some stains and the toilet took forever to flush. We stayed for two nights and I expected to have our room cleaned with new towels but that didn't happen. The parking fee was a surprise to us since you had to self park.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Debra, thank you for sharing your experience at Sonesta Charlotte Executive Park. We're delighted to read your feedback about our helpful team members at the front desk and the comfortable bed provided. We regret to hear about the inconsistencies in room servicing and the surprise regarding parking fees. Your comments have been noted for further improvement. We hope to have another opportunity to better serve you in the future.

2/10 - Terrível

Delvin

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Outdated. Smells. Indoors pool water temperature was freezing cold. Rooms too small
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Delvin, we're disheartened to hear about your recent stay. Your feedback regarding the room size and general datedness indicates areas we could focus on. It's regrettable that the pool temperature didn't match your preference. We'll take your remarks into account as we continuously strive to improve our guest experience.

10/10 - Excelente

Daisy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay the staff with pleasant. The rooms are clean we went down to the pool. It was nice and clean workout areas nice. The area around the hotel is walkable and nice, overall, great experience.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 4 de abr. de 2024
Daisy, your kind words about the Sonesta Charlotte Executive Park have truly made our day. It's particularly satisfying to hear that you found our rooms spotless, enjoyed our fitness facilities as well as the captivating outdoor pool, and appreciated the convenience of our location. Our team members aim to provide a top-notch experience for all our guests and will be glad to know that they succeeded in making your stay pleasant. We dearly hope to welcome you back for another wonderful experience very soon!

8/10 - Boa

Mandy

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Nice hotel. A few areas could be cleaned better. No vending machines on each floor. Poolside rooms would be nice during the summer, but we stayed off season.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Mandy, we appreciate your feedback regarding your recent stay at Sonesta Charlotte Executive Park. We're glad you've enjoyed our hotel and are taking note of your suggestions about cleanliness and the availability of vending machines. We can't wait to welcome you back, perhaps during the summer season when you could take full advantage of our poolside rooms!

8/10 - Boa

Vanaillan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Vanaillan, we appreciate your time in rating our hotel. It's heartening to know that your experience with us met your expectations. We hope to welcome you back to Sonesta Charlotte Executive Park again soon.

8/10 - Boa

Mykel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 3 de abr. de 2024
Mykel, it's great to hear that you had a good stay at Sonesta Charlotte Executive Park. We hope to see you again in the future and strive to make your next stay even better. Safe travels until then!

10/10 - Excelente

rafael

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pet friendly patio area right off of the rooms on the 1st floor.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 1 de abr. de 2024
Rafael, it's fantastic to hear that you found the outdoor space at Sonesta Charlotte Executive Park suitable for your pet friend. We're glad our unique layout added to the convenience of your stay. Thanks for choosing us and we hope to see you again soon.

6/10 - Ok

Brittany

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Thank you for the feedback, Brittany.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - Excelente

Mya

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
great environment!!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 1 de abr. de 2024
Mya, it's wonderful to read about your experience at Sonesta Charlotte Executive Park. We're thrilled you savored the ambiance. We greatly appreciate your feedback and look forward to welcoming you back in the future.

8/10 - Boa

Iralee, Totowa

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very easy to get to the highways dining. The staff was very pleasant Mrs Marcella always very pleasant and very helpful.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 29 de mar. de 2024
Iralee, thank you for sharing your experience at Sonesta Charlotte Executive Park. It's delightful to hear that you found our location convenient. We're particularly glad to learn of your positive interactions with Mrs. Marcella, who is indeed dedicated and always happy to assist our guests. Your feedback encourages our team members to continue delivering superb service. We hope to see you again soon.

8/10 - Boa

Lauren

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 29 de mar. de 2024
Lauren, it's great to hear that you had a positive experience at Sonesta Charlotte Executive Park. We appreciate your score and hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing us for your stay.

10/10 - Excelente

Kevin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 24 de mar. de 2024
Kevin, thank you for your generous words about Sonesta Charlotte Executive Park. We're delighted to hear you appreciated the beauty of our establishment and hope to welcome you back in the near future.

10/10 - Excelente

Eddy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel, excellent gym and pool.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 17 de mar. de 2024
Eddy, it's fantastic to hear that you had such a great experience at Sonesta Charlotte Executive Park. Your mention of our top-notch gym and pool facilities is greatly appreciated. Here's hoping to welcome you back on your next visit.

8/10 - Boa

Nicholas

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Indoor pool was cold
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 10 de mar. de 2024
Nicholas, thank you for choosing to stay at Sonesta Charlotte Executive Park and sharing your experiences with us. We're sorry to hear that the temperature of the indoor pool was not quite to your liking. We strive to maintain a comfortable temperature and will certainly use your feedback as we aim to provide the best possible guest experience. We look forward to the opportunity to welcome you back for an enhanced experience on your future visits.

8/10 - Boa

Johnetta

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I'm very particular when staying at a hotel and this hotel was everything. The entire hotel was clean and for safety no one without a key is able to go upstairs because you need a key to use the elevator so i love that. I didn't give 5 stars because I feel the breakfast is over priced. Its buffet style very little selections and is $20. This will definitely be my hotel of choice whenever I visit again
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 5 de mar. de 2024
Johnetta, thank you for choosing the Sonesta Charlotte Executive Park as your preferred stay during your visits. We're delighted our safety measures and cleanliness matched your expectations. Regarding your comment about the breakfast, we appreciate your feedback and are committed to offering fair value. We're glad to hear that we'll be seeing you again on your future travels.