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Avaliações de First Group Riviera Suites

4 out of 5
First Group Riviera Suites
273 Beach Road Seapoint, Cape Town, Western Cape

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 27 de 62 avaliações" "
Nota 8 - Boa. 18 de 62 avaliações" "
Nota 6 - Ok. 10 de 62 avaliações" "
Nota 4 - Insatisfatória. 2 de 62 avaliações" "
Nota 2 - Terrível. 5 de 62 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

9,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Daniella

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent hotel at the best location, right in front of sea point. The hop on hop off bus stops in front of the hotel on the other side of the road. I went on holidays with my mother and we loved the stay plus the staff is very friendly.
Hospedou-se por 3 diárias em nov.. de 2019
Resposta de ct em 23 de dez. de 2019
Dear Valued Guest Thank you for your positive feedback. Our location is definitely one of the things we are proud of our Resort. We look forward to welcome you back soon!

6/10 - Ok

Britt

Viagem com a família
There was no generator which was not advertised on the website so we were without electricity for several hours during loadshedding. The room was lovely and spacious but there was no lift an it was on the first floor which made it difficult for my elderly father to access the room and he actually fell down the stairs as they are quite steep
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Sonja em 26 de fev. de 2024
Dear Britt,Thank you for the review, we do appreciate the feedback. We do understand the frustration regarding the lift and the load shedding. We will be installing inverters in July this year to assist with the impact of load shedding.We do look forward to seeing you soon again.RegardsTeam Riviera

10/10 - Excelente

Robert

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Riviera em 9 de jan. de 2024
Hi RobertThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites

10/10 - Excelente

Ashlen

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Great place however no parking was available which is a huge bummer
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Riviera em 9 de jan. de 2024
Hi AshlenThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites

8/10 - Boa

Herve

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Riviera em 9 de jan. de 2024
Hi Herve,Thank you for your review, we appreciate the feedback.Kind Regards,Team Riviera Suites

6/10 - Ok

Janice

Viagem de negócios
The booking was done and approval sent, but when I arrived at the hotel, they were fully booked and didn’t have space for. They helped and made an arrangement of a client who left without checking out. They then called me the next day to tell me to move again without any communication about this prior and then once again made arrangements, I wasn’t informed breakfast was included so didn’t go as I thought it was a self catering unit. The staff are very friendly that work night shift but are very understaffed. One person needs to do it all. They managed to accommodate me and I’m grateful for that, they need to fix their internal system so things run smoothly.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sonja em 17 de out. de 2023
Dear JaniceThank you for the feedback regarding your recent stay at Riviera Suites. Thank you for bringing the concern regarding the miscommunication with your booking and breakfast. This will be addressed with the relevant Team members to ensure that this does not occur again. Please accept my apology for the inconvenience. We look forward to seeing you again.

10/10 - Excelente

Dorothy

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I love my view and the atmosphere. The only problem is the parking otherwise I will be back next year
Hospedou-se por 1 diária em ago. de 2023
Resposta de First Family em 18 de ago. de 2023
Hey DorothyWe are excited to know that you had an amazing stay. We cannot wait to welcome you back soon :)

8/10 - Boa

Stephanie

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Good stay!
The unit was good, but there were issues with the master bathroom (when showering water spewed into entire bathroom). In addition, the elevator was not working when we were there - walk up to fifth floor every time!
Hospedou-se por 3 diárias em jul. de 2023
Resposta de First Family em 31 de jul. de 2023
Hi there StephanieWe are sorry to see that you had challenges during your stay. Hoping that the next visit will be nothing but a perfect 10 out of 10

10/10 - Excelente

ABDULLAH

Hospedou-se por 1 diária em jun. de 2023
Resposta de Riviera em 21 de jun. de 2023
Thank you Abdullah for choosing Riviera Suites as your holiday accommodation.We hope to have you back with us soon.Kind Regards,Team Riviera Suites

10/10 - Excelente

Zarrin

Pontos positivos: Limpeza e conforto do quarto
The staff were most helpful. We did not like the idea of the bathroom being open to the bedroom. I feel so strongly about it as to say that whoever has designed has no sense of shame or privacy. Othen than this, our stay was excellent. We hope to return to it.
Hospedou-se por 7 diárias em jun. de 2023
Resposta de Shan em 19 de jun. de 2023
Good day,Thank you for your feedback.We are so glad to hear that you had an enjoyable stay and that you will return again considering the bathroom setup.Thank you.

8/10 - Boa

Lydia

Hospedou-se por 8 diárias em mai. de 2023
Resposta de Riviera em 8 de jun. de 2023
Dear Lydia,Thank you for choosing Riviera Suites as your holiday accommodation.Kind Regards,Team Riviera Suites

8/10 - Boa

Carsten

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de Riviera em 11 de mai. de 2023
Dear Mr. CarstenThank you for choosing Riviera Suites as your holiday accommodation.Kind Regards,Team Riviera Suites

2/10 - Terrível

Merve

Hospedou-se por 1 diária em fev. de 2023

8/10 - Boa

andrew

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 4 diárias em fev. de 2023
Resposta de Ct em 16 de fev. de 2023
Thank you for your feedback.It was our pleasure to accommodate you and we look forward to welcome you back soon!Kind Regards

10/10 - Excelente

Nick

Hospedou-se por 4 diárias em jan. de 2023
Resposta de ct em 16 de fev. de 2023
Thank you for your feedback.It was our pleasure to accommodate you and we look forward to welcome you back soon!Kind Regards

2/10 - Terrível

Craig

Hospedou-se por 1 diária em jan. de 2023
Resposta de CT em 30 de jan. de 2023
Thank You for your feedback.We sincerely apologize for the inconvenience and discomfort caused to you during your stay.

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I really enjoyed the public swimming pool across the street, it was great to start the day with a refreshing salt water swim. Only downside was that the beaches further away from town were a lot nicer...
Hospedou-se por 4 diárias em out. de 2022
Resposta de Ct em 17 de out. de 2022
Thank you for your feedback. It was our pleasure to accommodate you and we look forward to welcome you back soon!

10/10 - Excelente

Beatrice, Ginsheim-Gustavsburg

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Perfekter Service,wunderschönes Hotel
Hospedou-se por 10 diárias em set. de 2022
Resposta de CT em 17 de out. de 2022
Thank you for your feedback.

8/10 - Boa

Christina

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The hotel was nice. The views were amazing. The staff was helpful. The room was clean. The only complaint is that airport pick up is not 280R as advertised but 450R and you don’t pay the hotel but the driver. Which was confusing and much more than I would have been willing to pay.
Hospedou-se por 2 diárias em jul. de 2022
Resposta de CT em 19 de jul. de 2022
Thank you for your feedback. We sincerely apologize for the miscommunication regarding the airport cost.

8/10 - Boa

Petro

Hospedou-se por 3 diárias em jun. de 2022

10/10 - Excelente

Herman, Underwood

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2022

6/10 - Ok

Viajante verificado

Viagem com a família
Location is great and the apartment is spacious with a good size kitchen. Bathroom is in desperate need of a refurb. Staff are friendly, pool and all other fitness facilities were not in use at the time of our stay.
Hospedou-se por 3 diárias em jan. de 2022
Resposta de CT em 7 de fev. de 2022
Dear Valued Guest Thank you for your feedback. It was our pleasure to accommodate you and we look forward to welcome you back soon!

2/10 - Terrível

Tamir

Pontos negativos: Limpeza
Hospedou-se por 4 diárias em nov.. de 2021
Resposta de CT em 2 de dez. de 2021
Dear Valued Guest Thank you for your feedback Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Riviera Suites is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings

8/10 - Boa

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pleasant and friendly
Hospedou-se por 1 diária em jul. de 2021
Resposta de Ct em 20 de jul. de 2021
Thank you for your positive feedback

8/10 - Boa

Viajante verificado

Hospedou-se por 2 diárias em jun. de 2021
Resposta de Ct em 20 de jul. de 2021
Thank You

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza e conforto do quarto
Definitely not a 4* :( Room was not cleaned everyday!!! Apartment was a lot smaller than pictures. I definitely won't be staying here again or reccomending it to anyone.
Hospedou-se por 4 diárias em mar. de 2021
Resposta de CT em 15 de mar. de 2021
Thank you for your feedback and comments Please accept my sincere apologies for the inconvenience and discomfort that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Riviera Suites is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.

10/10 - Excelente

Amobichukwu

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Birthday party
Was a friends party, and we had fun
Hospedou-se por 2 diárias em mar. de 2021
Resposta de CT em 13 de mar. de 2021
Dear Valued Guest Thank you for your feedback. We are happy to know that you enjoyed your stay with us. Happy Birthday to your friend from the Riviera Team

10/10 - Excelente

Viajante verificado

Pontos positivos: Conforto do quarto
Hospedou-se por 1 diária em fev. de 2021
Resposta de CT em 15 de fev. de 2021
Dear Valued Guest Thank you for your feedback. It was our pleasure to accommodate and look forward to welcome you back soon!

8/10 - Boa

Viajante verificado

Hospedou-se por 3 diárias em fev. de 2020
Resposta de CT em 12 de fev. de 2020
Thank You

10/10 - Excelente

Muhammad

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2019
Resposta de CT em 17 de dez. de 2019
Dear Mr Muhammad Thank you for your positive feedback. We look forward to welcome you back soon!

8/10 - Boa

Nick

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Poor choice of tv channels. No international news channels. No local news channels No daily coffee and bathroom supplies Insufficient parking on property
Hospedou-se por 2 diárias em nov.. de 2019
Resposta de ct em 18 de nov. de 2019
Dear Valued guest Thank you for your feedback. We sincerely apologise for the inconvenience and discomfort you experienced during your stay.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza e comodidades
Hospedou-se por 8 diárias em out. de 2019
Resposta de CT em 11 de nov. de 2019
Dear Valued Guest Thank You for your positive feedback.

8/10 - Boa

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cuarto limpio y cómodo aunque al estar en la planta baja no tenía ventanas a la calle y habia mucho ruido del lobby
Hospedou-se por 2 diárias em out. de 2019
Resposta de CT em 29 de out. de 2019
Dear Valued Guest Thank you for your positive feedback.

10/10 - Excelente

Nicole

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location and comfortable room. The only issue was, I made a booking for an excursion, this independent tour company said they left a message at the hotel but the receptionist said they didn’t get the message. Not sure whom to believe but this did cause a big inconvenience
Hospedou-se por 2 diárias em jul. de 2019
Resposta de ct em 16 de out. de 2019
Dear Valued Guest We sincerely apologise for the inconvenience that was caused regarding your excursion with the tour company. Kind Regards

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nothing, everything was perfect. ❤️😍❤️❤️❤️❤️❤️❤️❤️
Hospedou-se por 4 diárias em ago. de 2019

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2019
Resposta de GM em 23 de jul. de 2019
Dear Valued Guest Thank you for rating us 10 out of 10. We look forward to welcome you back. Kind Regards

10/10 - Excelente

Xolile Phillip

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Impressive
This was a very good stay, and I was so impressed by one of the staff she went an extra mile to make sure I get the place to stay for up to the 25th. From the 12th meaning I will stay for 13days here
Hospedou-se por 1 diária em jul. de 2019
Resposta de ct em 19 de jul. de 2019
Dear Mr Phillip Thank you for your positive feedback. I am delighted to hear that the staff went the extra mile to assist you. We look forward to welcome you back soon.

8/10 - Boa

warren

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2019
Resposta de ct em 15 de jul. de 2019
Dear Valued Guest Thank You

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent value
We booked a 1-night stay. Check-in was quick and efficient. I reserved an on-site parking bay, which is one of a limited few right in front of entrance. The room itself (on ground floor) was so much more than I expected. Bathroom facilities excellent. A small balcony/patio very nice. I would definitely recommend this hotel, and hope to be back soon again.
Hospedou-se por 1 diária em jul. de 2019
Resposta de Charlotte em 8 de jul. de 2019
Dear Valued Guest It was our pleasure to accommodate you. Thank you for choosing Riviera Suites and we look forward to welcome you back soon!

10/10 - Excelente

Peter

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location.
Very friendly helpful staff. Big room with large west facing terrace. Handy for shops. A great location for access to CapeTown ,Table Mountain and the wonderful Cape Coast
Hospedou-se por 3 diárias em mar. de 2019
Resposta de CT em 15 de mar. de 2019
Dear Valued Guest Thank You for your positive feedback. Our Location is definitely one of the things we are very proud of about our resort. We look forward to welcome you back!

10/10 - Excelente

Benjamin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Thank you for the most lovely accommodation friend
Hospedou-se por 6 diárias em fev. de 2019
Resposta de Charlotte em 7 de mar. de 2019
Dear Valued Guest It was our pleasure to accommodate you. Thank you for your positive feedback.

6/10 - Ok

Gerald

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A nice hotel, but they ruined our stay.
We reserved our accommodation for 17 days and were given a very nice apartment on the 4th floor, with bedroom, lounge, kitchen, bathroom and a small balcony, from which we could see the sea and the swimming pools. We were very happy with this and, except for the lift (elevator) breaking down a few times, we enjoyed our stay. Unfortunately, three days before we were due to depart, we were told that we had to change rooms, which meant spending a half day packing our belongings. Next morning we had to take all our luggage to a first floor apartment with a much smaller kitchen and no balcony, in which the fan in the bedroom did not work. This ruined our stay and we are not sure that we will stay at this hotel on our next trip to Cape Town, in spite of it being so convenient and having nice accommodation. I noticed that someone else had the same complaint. The staff, especially on the desk, were very helpful.
Hospedou-se por 16 diárias em jan. de 2019
Resposta de CT em 7 de mar. de 2019
Dear Valued Guest Thank you for your feedback. We sincerely apologise for the inconvenience and discomfort you experienced during your stay.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Seapoint location
Great location for promenade, restaurants and the new Mojo Market. Room was very comfy plus staff were friendly and helpful.
Hospedou-se por 2 diárias em jan. de 2019
Resposta de CT em 7 de mar. de 2019
Dear Valued Guest Thank you for your positive feedback. Our location is definitely one of the things we are proud of about our resort.

6/10 - Ok

Garry

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sea Point holiday.
Nice hotel walking distance to all Sea Point attractions and restaurants. Hotel was under construction and noisy all day. Excellent cleaning staff.
Hospedou-se por 11 diárias em nov.. de 2018

8/10 - Boa

MICHEL

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel de bord de mer
L'hotel est en réfection Beaucoup de travaux au Rez de Chaussée Restaurant et piscine fermée Pas de bruit pour autant et accueil très professionnel
Hospedou-se por 1 diária em dez.. de 2018

8/10 - Boa

Manuel Mario

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ottima posizione
Soggiornato 4 notti durante il nostro tour a Cape Town. Hotel a poca distanza dal centro e dalla T.M.direttamente sul mare. Camere grandi, pulite. Bagno ottimo. Unico neo il parcheggio che non è davanti all'ingresso ma è il parcheggio pubblico di fronte all'hotel. Consigliato!
Hospedou-se por 4 diárias em mar. de 2018
Resposta de GM em 29 de mar. de 2018
Dear Valued Guest Thank you for your positive comments Kind Regards

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2018

6/10 - Ok

Stuart

Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Disappointing Stay.
Disappointing. Room had view of corridor, was rather small and there was no comfortable seating in room. Staff were friendly and helpful. Area good.
Hospedou-se por 5 diárias em fev. de 2018
Resposta de GM em 10 de mar. de 2018
Dear Valued Guest I sincerely apologise for the inconvenience caused during your stay Kind Regards

8/10 - Boa

Shaun William

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent reception staff.
No outside space to sit.Bad wifi
Resposta de GM em 2 de mar. de 2018
Dear Guest We are delighted to receive your compliments and we will certainly congratulate the Reception staff you commended for their exemplary service. Kind Regards

10/10 - Excelente

susan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
riviera suites
great place to stay - very convenient for everything we wanted, parking was secure and good Staff all friendly and helpful
Resposta de GM em 2 de mar. de 2018
Dear Valued Guest Thank you for your positive comments. I am delighted to hear that the staff were friendly and helpful Thank you for choosing Riviera Suites Kind Regards