Individualmente mobiliados, escrivaninha, cortinas blackout
Verificar disponibilidade

Avaliações de Emerald Hotel & Suites

2.5 out of 5
Emerald Hotel & Suites
Sunridge Blvd North East, 2750, Calgary, AB

Avaliações

5,0
Nota 10 - Excelente. 21 de 163 avaliações" "
Nota 8 - Boa. 17 de 163 avaliações" "
Nota 6 - Ok. 34 de 163 avaliações" "
Nota 4 - Insatisfatória. 37 de 163 avaliações" "
Nota 2 - Terrível. 54 de 163 avaliações" "

5,2/10

Limpeza

5,8/10

Serviço e funcionários

4,6/10

Comodidades

4,4/10

Condições e instalações da propriedade

4,8/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Divyansh Kumar

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

4/10 - Insatisfatória

Jonathan

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room was dirty and stunk like cigarette smoke. I checked in at 5 and there were people (staff) in my room, with the door and windows opened. I had an event to get to and did not have time to switch rooms or I would have. Breakfast was not good. An apple, donut, old toast, and a juice box that was pre wrapped and I picked it up at the front desk. I would not stay here again, lots of better options I the same price range or cheaper.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Michelle

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were given a room that is really dirty, the bed is wiggling, no floor mat, no hand towels and staff that is not very accommodating and doesn’t answer calls. I hope Expedia does not include this hotel in their list of partners. Super disappointed
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

ardalan

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We did not feel safe and there was a horrible smell in the hallways and it was dirty as well around the property but not much dirt inside of the room. I don't recommend it.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Jessica

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I checked in and immediately left after seeing the room. On the way to the room the elevator sounded like it was going to break down. There was a wet mop on the carpet. The hotel had a weird smell to it, moldy and musty. We asked for a refund due to the condition and was denied. We booked into another hotel in the parking lot leaving
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 - Ok

Pankaj

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Overall avg experience but need to focus on cleanliness
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping staff. Thank you for letting me know. Again I am sorry.

4/10 - Insatisfatória

Jessica

Viagem de negócios, Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
It feels like they’re running a homeless camp or halfway house out of this place. I never felt safe in the elevator or at night. People noisy in the halls at all hours of the night. I had to clean the furniture and doors because they were so disgusting. The bed was so uncomfortable and the pillows were folded in half to seem bigger. The space was good with a decent layout but it’s a shame the rest was so hard to get over. I will not be going back and I don’t recommend it for anyone with a family.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 - Ok

Jason, Edmonton

Viagem em grupo
Pontos positivos: Limpeza
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 - Ok

Karim

Viagem com a família
Property was alright but good for the price. Breakfast was takeaway in a package with Juice, bread and jam also a muffin or donut (not bad) and apple). I would stay again for the price.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.I apologize for breakfast. We are working on improvements. Again I apologize.We look forward to welcoming you back soon.

10/10 - Excelente

Gurpreet

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 - Ok

Marites

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 - Boa

Leslie, Edmonton

Pontos positivos: Limpeza e serviço e funcionários
For price it is ok , but was noisy and allot of people just hanging around the outside
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello Guest name ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.

10/10 - Excelente

Bethel

Viagem a dois
Pontos positivos: Limpeza
It’s good for the price
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.

2/10 - Terrível

Paul

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Need clean hallways they Stinks, only have 1 big Towel for be use 2 people 2 small hand Towels & 1 face cloth. Bed qas broken, Blankets on the bed didn't even fit.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

4/10 - Insatisfatória

Carl Ericson, Banff

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
The property was quite convenient as it was close to the airport but I think that’s it. We’re grateful for the upgrade but the room didn’t seem fully ready, no cutleries or anything despite having a kitchenette; limited pillows for a king bed, and just the overall property not being utilized to it’s best potential. There was also a random stranger seemingly “homeless”, that kept knocking on the door and that didn’t make us feel safe even after reporting it to the front desk many a times, we even saw him outside just walking about and returning again the day after; they just didn’t seem to prioritize safety that way.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 - Ok

Li

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 - Insatisfatória

Khaleel

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 - Terrível

Mahyar

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
smell smoke in all hallways, the bed moves during the night and not convenient, electricity outlet in the washroom and behind TV didn't work.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

6/10 - Ok

Gaurang

Pontos negativos: Comodidades
Not proper service
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 - Excelente

Danika

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms are nice but as someone staying alone, it can be nerve wracking and loud
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 - Terrível

Mir

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 - Boa

harry

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
cheap prices. still no ice machines
Hospedou-se por 6 diárias em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 - Excelente

EliasOmer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very good
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 - Boa

Roderick van

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The staff was very friendly, the room was big and clean. It was a bit noisy, but i don't know if that was the hotel of the neighbours. A nice airport hotel.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 - Excelente

Bhupinder

Viagem de negócios
Pontos positivos: Comodidades
good
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 - Terrível

Nancy, Sherwood Park

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Too many homeless around the hotel & front entrance. Facility is limited to certain ethnicity even the lobby music at loud volume is set at Indian songs which other nationalities wouldnt understand or appreciate. Carpet too dirty & elevator as well. Breakfast was so disappointing. Was given only in a prepack that we couldnt even eat as there was no orher option. Toast was even stale. Worse experience ever
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 - Terrível

Alexis

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Very strong smell of ammonia in hallway and room, it gave me a headache. The latch on my door was broken and I got stuck in my room for an hour. There was a lot of homeless people. There was no actual free breakfast, they gave us stale cold toast and a donut and it was really bad I just threw it out. Mattress horribly uncomfortable. The room looked really dirty. The bar downstairs was blasting loud music at 11 pm and I asked the front desk to get them to turn it down and they said there wasn’t anything they could do. Walls are also paper thin.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 - Ok

CAROL

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Garbage cracked sidewalks easily could trip and fall expecialy seniors
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 - Terrível

simranjit

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dirty, stinky
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 - Ok

Misty

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
There was a lot of garbage in the hallway, one of the beds in my room had dirty sheets. There were stains on the curtains. I was on the 3rd floor and I could hear the music and party from the restaurant on the main floor. The walls were thin as I could hear the neighbors very clearly.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 - Ok

Tiffany

Pontos negativos: Condições e instalações da propriedade
There were cops when i pulled up to the property. The building smelled, and the hallway smelled like animals and smoke. The pillows were very small
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 - Terrível

Danika, calgary

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The worst possible vibe - pettiness, discrimination, employee loudly trying to make you embarrassed, and racism "smoking white trash" when I don't even smoke, and "too white to be xyz's relative so she's lying" etc etc. Regardless, they charged me an entire night - but had me checkout and return the keys. Their clearly stated policy would've been max $35 that should've been waived. But they argue it's whole night - loudly- and that they can't go against policy. So illiterate, dumb or thieves - not people anyone wants to deal with. I arranged refund via expedia and needed to go in person to insert debit card. First time they had me return as manager not on shift. second time, turns out they fired the manager who authorized the refund for overcharge... Cause not only did they have me pay for a nigg then return the keys,,,, turns out the keys were taken and given to an ?employee or friend of. Who stayed in lieu of me.... And they yell at you that it's their policy when you mention it..... That took 5.5 hours of my ttime Nd still no refund.... Except a pArtial $25 that they gave to someone else and tell at you about their policy when mentioned. Now room was good and all BUT - after checkin when supposed to be cleaned, there was a spilled opened sha.poo in shower, and LOADS of EXTREMELY LONG BODY/PUBIC hair on one of the towel that was damp.....slight yucky sweaty scent in bed sheets along with the gas/liquid fumes used as per anasthesia. Room phone not working. Tv either
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

4/10 - Insatisfatória

Gerard

Viagem a dois
Never felt comfortable! Pets and lot of undesirable folks. One elevator and smelt. Breakfast was apple and toast on a plate. No coffee
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 - Terrível

Casey, Carstairs

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hallways smelled like urine, bad internet, tvs didnt work, no toilet paper and waited 2 hours for toilet paper then checked out
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 - Ok

Barry

Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 - Insatisfatória

Farhad

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Would like to get my $100 deposit back.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
It should be back in 2-5 business days

6/10 - Ok

Taylor

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hotel was fine. Our room did smell very strongly of cigarettes, cat litter, and an orange fragrance to mask it. The room itself was clean otherwise and the property seemed okay, but the smell in the room which was smoke free made it difficult to enjoy our stay. There is also no amenities on property.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 - Boa

Ryan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Our room was absolutely amazing. Newly renovated and very clean. However the property around the hotel was very dirty, lots of garbage and sketchy people around. My wife did not feel safe. I would stay again
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 - Boa

Theodoric

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The exterior of this hotel isn't the prettiest but the rooms are newly renovated, clean and comfortable. I often stay here and the staff are courteous, too. At this room price it excels expectations.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 - Insatisfatória

Minh

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
You definitely get what you paid for with this property. Lots of crack heads in the front entrance. Theres a huge hole in the roof beside the elevator with wires and cables dangleing from it. Only one elevator works so youre waiting for 5 mins sometimes. Room had a smell of smoke, very dim and dusty feeling. Bed is uncomfortable and pillows are half the size of regular pillow size. I took 2 nights here but after staying the first night, we left and couldnt bring ourselves to stay the second night. I dont recommend this place.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 - Boa

Amitoj

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 - Ok

Chi Ho

Hospedou-se por 5 diárias em mar. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 - Excelente

Qingyang

.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 - Terrível

Dale

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Under construction and lots of sketchy people around.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 - Terrível

Gursimran, Delta

Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 - Boa

Qingyang

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good and cheap
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 - Terrível

Melody

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fixtures are old and starting to rust. Bed is squeaking. Area was unsafe, there were drug dealers peddling with the homeless.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 - Ok

Jose

Viagem de negócios, Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Good
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 16 de abr. de 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 - Insatisfatória

Adrian

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Robin em 30 de mar. de 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 - Ok

Shalom

Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 29 de abr. de 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.