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Avaliações de Crowne Plaza Brussels Airport, an IHG Hotel

4 out of 5
Crowne Plaza Brussels Airport, an IHG Hotel
Da Vincilaan 4, Machelen

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 396 de 698 avaliações" "
Nota 8 - Boa. 228 de 698 avaliações" "
Nota 6 - Ok. 53 de 698 avaliações" "
Nota 4 - Insatisfatória. 11 de 698 avaliações" "
Nota 2 - Terrível. 10 de 698 avaliações" "

9,4/10

Limpeza

8,8/10

Serviço e funcionários

9,0/10

Comodidades

9,2/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Near the airport
We stayed one night because the proximity to the airport. Nice hotel in a quiet location. Overall it was a good family room with 2 beds for 4 people. Parking and breakfast quite expensive.
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Alban em 31 de dez. de 2021
Dear, Thank you very much for your feed back. We are sorry to hear that the Breakfast didn t meet your expectations. If you have any comment to help up improving our Breakfast we would be glad to hear from it and implement them . Thank you for your choice in Crowne Plaza and we hope to see you soon here in Bruxelles . We wish you all the best for 2022 . Warm regards

10/10 - Excelente

Filipe

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
All good
All was as expected.
Hospedou-se por 1 diária em ago. de 2019

10/10 - Excelente

Jose Maria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2017
Dear Jose Maria, Thank you so much for your stay and a great score. We hope to welcome you back soon. Best wishes, Karolina Grazulyte Guest Relations Mangager

8/10 - Boa

Franklin, Dunkeld

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very convenient from Brussels National Airport and I often stay here en route with Brussels Airlines to Africa. Easy to get a free airport transfer. Good breakfast and restaurant. My only complaint last visit was that the early morning wake up call didn't happen. They seemed to have a problem with the automated service, so set you own alarm as well if you can
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Aravind

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Its a beautiful clean property and conveniently located just a few mins from the airport. Staff is nice. The bed was very comfortable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Gregory Bouts em 29 de abr. de 2024
Dear AravindThank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to our team, and we're delighted to know that you found our services and amenities to your satisfaction. We look forward to welcoming you back soon for another great experience!Best regards,Gregory Bouts

10/10 - Excelente

Lois, Greenbrae

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Better would have been a room not next to the elevator.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Jose Maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
N/A
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

David

Pontos positivos: Limpeza e serviço e funcionários
Good stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Satish em 6 de abr. de 2024
Dear Mr. DavidThank you for sharing your experience with us! We're delighted to hear that you enjoyed our hotel to be great. Providing good service is our priority, and we're thrilled that you were satisfied with your stay. We hope to have the pleasure of welcoming you back again soon for another memorable visit.

10/10 - Excelente

Juan, Montevideo

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel con buen precio cerca del aeropuerto
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Yitong, Brooklyn

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was nice hotel and very comfortable. Good food and nice cocktails.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Gregory Bouts em 26 de mar. de 2024
Dear YitongThank you for taking the time for reviewing our hotel! We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future!Kind regardsGregory BoutsFront Office Manager

8/10 - Boa

Jesper

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Worth using close to the airport
Nice hotel nice room
Hospedou-se por 1 diária em jan. de 2024
Resposta de Gregory Bouts em 16 de jan. de 2024
Dear Jesper,We would like to express our sincere gratitude for your positive review of Crowne Plaza Brussels Airport. Your kind words about your experience mean a lot to us, and we are thrilled to hear that you had a positive stay with us.We are delighted that you appreciated our service, facilities, and the overall atmosphere at our hotel. It is our goal to provide a welcoming and comfortable environment for our guests, and we are pleased to know that we could make your visit enjoyable.Thank you for taking the time to share your feedback. We truly value your patronage and hope to have the pleasure of welcoming you back to Crowne Plaza Brussels Airport in the future.Warm regards,Gregory Bouts

10/10 - Excelente

ornella

Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Jinghua

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Faisal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Abnise

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great customer services
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Robert

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

T. Ian, Stratford

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Nicolas

Hospedou-se por 1 diária em nov. de 2023
Resposta de Gregory Bouts em 20 de nov. de 2023
Dear NicolasI wanted to express our sincere gratitude for taking the time to share your positive experience at Crowne Plaza Brussels Airport. Your glowing review about your recent stay truly made our day!We are delighted to hear that you had a fabulous time and that the room had everything you needed for a comfortable stay. Providing a welcoming and enjoyable environment for our guests is our top priority, and it's incredibly rewarding to know that we met your expectations.Your feedback is invaluable to us, and it motivates our team to continue delivering exceptional service. If there are any specific highlights of your stay that you'd like to share or if there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.We look forward to the opportunity to welcome you back to Crowne Plaza Brussels Airport in the future. Until then, safe travels, and thank you once again for choosing to stay with us.Warm regards,Gregory BoutsFront Office Manager

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
All very nice.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Gregory Bouts em 16 de nov. de 2023
Dear Robert,Thank you sincerely for taking the time to share your positive review. We're thrilled to hear that your experience at our hotel was enjoyable. Your feedback is invaluable, and we appreciate your kind words. It was a pleasure hosting you, and we look forward to welcoming you back for another delightful stay in the future.Safe travels, and thank you for choosing our hotel!Warm regards,Gregory BoutsFront Office Manager

8/10 - Boa

Ann

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very friendly staff!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Gregory Bouts em 13 de nov. de 2023
Dear AnnThank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you back in the future. Kind regards, Gregory BoutsFront Office Manager

10/10 - Excelente

Kevin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was very nice.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Gregory Bouts em 13 de nov. de 2023
Dear KevinThank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you back in the future. Kind regards, Gregory BoutsFront Office Manager

10/10 - Excelente

Edward

Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Tenneh

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em out. de 2023
Resposta de Gregory Bouts em 1 de nov. de 2023
Dear TennehThank you for taking the time to review our hotel! We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regardsGregory BoutsFront Office Manager

10/10 - Excelente

Sharon Mae

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
With a free shuttle from the Brussels Airport 3 times per hour from about 4am-11pm this is a very convenient place for travelers. The hotel is very clean, quiet, and comfortable. The dining room (open until 10 pm) and adjacent bar (open later) were both lovely places to relax after a busy travel day. I would recommend staying here if visiting and needing an airport-area hotel.
Hospedou-se por 1 diária em out. de 2023
Resposta de Gregory Bouts em 1 de nov. de 2023
Dear Sharon MaeThank you for taking the time to review our hotel! We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regardsGregory BoutsFront Office Manager

10/10 - Excelente

Wendy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect stay for our last night in Europe. Professional, clean and courteous staff.
Hospedou-se por 1 diária em out. de 2023
Resposta de Gregory Bouts em 24 de out. de 2023
Dear WendyWe would like to express our sincere gratitude for sharing your positive experience regarding your stay at Crowne Plaza Brussels Airport. Your feedback motivates us to maintain our high standards of customer service and hospitality.We are delighted to hear that you had a pleasant stay with us. Guest satisfaction is our top priority, and we're thrilled to see that our hotel met your expectations.We hope to have the pleasure of welcoming you back on your next visit to Brussels. Your loyalty is greatly appreciated, and we will strive to make each stay as memorable as possible.Once again, thank you for choosing Crowne Plaza Brussels Airport, and we look forward to seeing you again soon.Sincerely,Gregory BoutsFront Office Manager

10/10 - Excelente

Muriel

Hospedou-se por 1 diária em out. de 2023
Resposta de Gregory Bouts em 24 de out. de 2023
Dear MurielWe would like to express our sincere gratitude for sharing your positive experience regarding your stay at Crowne Plaza Brussels Airport. Your feedback motivates us to maintain our high standards of customer service and hospitality.We are delighted to hear that you had a pleasant stay with us. Guest satisfaction is our top priority, and we're thrilled to see that our hotel met your expectations.We hope to have the pleasure of welcoming you back on your next visit to Brussels. Your loyalty is greatly appreciated, and we will strive to make each stay as memorable as possible.Once again, thank you for choosing Crowne Plaza Brussels Airport, and we look forward to seeing you again soon.Sincerely,Gregory BoutsFront Office Manager

10/10 - Excelente

Shelly

Hospedou-se por 1 diária em set. de 2023
Resposta de Gregory Bouts em 1 de out. de 2023
Dear shellyWe would like to thank you for your stay and for taking the time to tell us your experience at Crowne Plaza Brussels Airport. We are please you enjoyed your stay with and and we are looking forward welcoming you again in the future! Kind regards, Gregory BoutsFront Office Manager

10/10 - Excelente

Ralph

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Gregory Bouts em 26 de set. de 2023
Dear RalphI would like to thank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regards, Gregory Bouts

8/10 - Boa

Izumi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very close to the airport. Shuttle bus leaves from the bus terminal every 25 minutes. Great garden view. Restaurant on the basement, Craft, is highly recommended.
Hospedou-se por 1 diária em set. de 2023
Resposta de Gregory Bouts em 19 de set. de 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 - Excelente

Harrison, Spencer

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very basic rooms most suitable for business. Housekeeping would never leave the correct towels which became a running joke. Breakfast was very good with a nice selection on their buffet. Other restaurants and shopping very close by. A train station is across the street making it easier to start your day trip journey.
Hospedou-se por 1 diária em set. de 2023
Resposta de Gregory Bouts em 19 de set. de 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Gregory Bouts em 26 de set. de 2023
dearI would like to thank you for taking the time to review your stay at Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future! Kind regards, Gregory Bouts

2/10 - Terrível

Michelle

I did not go .I asked just to change the date a couple of days because my brother in law died and I needed to support my family and change my plans .they refused even if they had availability .it is unacceptable.I will never go to their hotel ever again
Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Mikael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bra service
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Gregory Bouts em 29 de ago. de 2023
Dear MikaelFist of all, thank you for choosing Crowne Plaza Brussels Airport for your stay. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again. Kind regards,

8/10 - Boa

W.

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Vlak bij het vliegveld en genoeg mogelijkheden voor betaald en gratis parkeren.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Gregory Bouts em 15 de ago. de 2023
Hartelijk dank voor uw beoordeling van ons hotel. Ik ben zeer blij te vernemen dat u genoten heeft van uw verblijf bij ons. Ons team waardeert dit enorm en zijn trots op deze feedback. Wij hopen u in de toekomst terug bij ons te verwelkomen. Vriendelijke groeten,

10/10 - Excelente

tim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the server in the restaurant was fantastic. tall thin fellow -- just a delight -- very short name
Hospedou-se por 1 diária em ago. de 2023
Resposta de Gregory Bouts em 15 de ago. de 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 - Excelente

Darren

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location being so near to the airport. Room excellent and spacious. Impeccably clean and comfortable. Will stay again when I need to catch early flight at Brussels National airport.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Gregory Bouts em 14 de ago. de 2023
Dear DarrenFirst of all, we would like to thank you for choosing Crowne Plaza Brussels Airport for your stay. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again! Kind regards

8/10 - Boa

Robyn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Gregory Bouts em 14 de ago. de 2023
Dear RobynFirst of all, we would like to thank you for choosing Crowne Plaza Brussels Airport for your stay. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again! Kind regards

10/10 - Excelente

Patricia

Hospedou-se por 1 diária em ago. de 2023
Resposta de Gregory Bouts em 14 de ago. de 2023
Dear PatriciaFirst of all, we would like to thank you for choosing Crowne Plaza Brussels Airport for your stay. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again! Kind regards

10/10 - Excelente

Kees

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Gastvrij en zeer aardige receptioniste...
Hospedou-se por 1 diária em ago. de 2023
Resposta de Gregory Bouts em 7 de ago. de 2023
Beste KeesEerst en vooral hartelijk dank voor uw verblijf te Crowne Plaza Brussels Airport. Ik ben verheugd te vernemen dat alles naar wens was en we kijken er alvast naar uit van u opnieuw te verwelkomen in de toekomst. Met gastvrije groeten,

10/10 - Excelente

Chana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very good airport hotel. Good restaurant. Friendly staff. Free shuttle to airport. Beautiful room and surrounding area.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Gregory Bouts em 24 de jul. de 2023
Dear ChanaFirst of all, I would like to thank you for choosing Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future!

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Gregory Bouts em 17 de jul. de 2023
DearFirst of all, we would like to thank you for choosing Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again! Kind regards

10/10 - Excelente

Omar

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Super comodo, excelente atencion, los cuartos amplios, camas muy comodas,
Hospedou-se por 1 diária em jul. de 2023
Resposta de Greg em 11 de jul. de 2023
Dear GuestThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager

10/10 - Excelente

Diana

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Friendly professional staff, allowed a slightly early check in. Super easy access to the airport. Grand lobby with nice restaurant/bar. Great guest rooms large with comfortable beds and a generous bathroom with separate tub.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Greg em 11 de jul. de 2023
Dear DianaThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager

10/10 - Excelente

Guus

Hospedou-se por 1 diária em jul. de 2023
Resposta de Greg em 11 de jul. de 2023
Dear GuestThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gregory BoutsFront Office Manager

10/10 - Excelente

Eduardo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everythink ok
Hospedou-se por 1 diária em jul. de 2023
Resposta de Gregory Bouts em 4 de jul. de 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 - Excelente

Bikramjit

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Gregory Bouts em 4 de jul. de 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 - Boa

Anthony

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Shuttle service Great room Bar service slow
Hospedou-se por 1 diária em jun. de 2023
Resposta de Gregory Bouts em 4 de jul. de 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 - Boa

Masayuki

Pontos positivos: Limpeza e condições e instalações da propriedade
it was comfortablle and cleen.Our roon was large enouph to four including two children. The locathion of the bus stop at the Burussels airport was far and it was not easy to find out.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Gregory Bouts em 2 de jul. de 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 - Excelente

Benoît

Hospedou-se por 1 diária em jun. de 2023
Resposta de Gregory Bouts em 24 de jul. de 2023
Dear BenoitFirst of all, I would like to thank you for choosing Crowne Plaza Brussels Airport. We are pleased you enjoyed your stay with us and we are looking forward welcoming you again in the future!

10/10 - Excelente

Karla

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Spacious, comfortable rooms. Unexpectedly lovely garden setting near the airport.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Gregory Bouts em 2 de jul. de 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,