Classificações com base em 312 avaliações verificadas
4,5 Limpeza do quarto
4,6 Serviço e equipe
4,5 Conforto do quarto
4,4 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado - Bundaberg south
Publicado em 28 de fev de 2024
Stayed during hospital treatment so having a apartment was better than just a single room
Comentário de Administração do hotel
29 de fev de 2024 por Marchelino,Administração do hotel
Dear Sandra,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,MarchelinoOaks Brisbane Woolloongabba Suites
por um viajante verificado
Publicado em 18 de jan de 2024 na Hotels
Amazing. Super clean l, friendly staff. The pool was beautiful
Comentário de Administração do hotel
1 de fev de 2024 por Marchelino,Administração do hotel
Dear Carly,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,MarchelinoOaks Brisbane Woolloongabba Suites
por um viajante verificado
Publicado em 17 de jan de 2024
Comentário de Administração do hotel
1 de fev de 2024 por Marchelino,Administração do hotel
Dear Nikila,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,MarchelinoOaks Brisbane Woolloongabba Suites
por um viajante verificado
Publicado em 31 de dez de 2023 na Hotels
Comentário de Administração do hotel
1 de fev de 2024 por Marchelino,Administração do hotel
Dear Shui,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,MarchelinoOaks Brisbane Woolloongabba Suites
por um viajante verificado
Publicado em 28 de dez de 2023
Comentário de Administração do hotel
28 de dez de 2023 por Jay,Administração do hotel
Dear Tia,Our record is showing that you were blacklisted at all Oaks Properties. Hence, your reservation was rejected at Oaks Brisbane Woolloongabba Suites. As discussed with you at the desk, full refund for this booking has been logged with Expedia.Kind Regards,Jay NguyenHotel ManagerOaks Brisbane Woolloongabba Suites
por um viajante verificado
Publicado em 27 de dez de 2023 na Wotif
We were disappointed with the apartment and cost. It was very basic.
Comentário de Administração do hotel
1 de fev de 2024 por Marchelino,Administração do hotel
Dear Jillian,We are sorry to hear that you left our hotel feeling disappointed. For your future reference, please do not hesitate to contact our friendly front desk team if you have any concern or inquiries. We will try our best to rectify the issue or provide you with another solution to ensure your stay is comfortable.Kind Regards,MarchelinoOaks Brisbane Woolloongabba Suites
por um viajante verificado
Publicado em 5 de dez de 2023 na Wotif
Sterile. No utensils plates nor pots for cooking. No washing up detergent etc. missing battery in remote.
Comentário de Administração do hotel
7 de dez de 2023 por Marchelino,Administração do hotel
Dear Patricia,Thank you for giving us feedback. We appreciate your feedback and taking it seriously to improve our services better. I have escalated your comments on the kitchen utensils, washing detergent, remote battery and cooking equipment to the housekeeping team to ensure this will not happen again in the future. For your future reference, please do not hesitate to contact the front desk team if you have any concern regarding the room. So, we can try to rectify the issue or provide another solution to make your stay more comfortable.Thank you once again for your time. We look forward to an opportunity to welcome you back in the near future.Kind Regards,MarchelinoOaks Brisbane Woolloongabba Suites
por um viajante verificado
Publicado em 5 de dez de 2023
Comentário de Administração do hotel
28 de dez de 2023 por Jay,Administração do hotel
Dear Candace,Thank you for taking the time to complete the survey via Expedia.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.If your time permits, I would be grateful for an opportunity to speak with you directly regarding your experience so as to ensure we take corrective action and restore your confidence in our hotel. Please let me know the best way to reach you should you be available to discuss your stay with me.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Jay NguyenHotel ManagerOaks Brisbane Woolloongabba Suites
por um viajante verificado
Great hotel with outstanding service
Publicado em 27 de nov de 2023 na HotelsWonderful reception and customer service, great location near many restaurants. Room is very spicy and very clean, will stay here again.
Comentário de Administração do hotel
5 de dez de 2023 por Marchelino,Administração do hotel
Dear Joanna,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Marchelino Oaks Brisbane Woolloongabba Suites
por um viajante verificado
Publicado em 25 de nov de 2023 na Lastminute
Lovely staff very helpful. Good location but very noisy.
Comentário de Administração do hotel
5 de dez de 2023 por Marchelino,Administração do hotel
Dear Sian,Thank you for taking the time to share your recent experience stayed with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Marchelino Oaks Brisbane Woolloongabba Suites
