Classificações com base em 961 avaliações verificadas
4,4 Limpeza do quarto
4,3 Serviço e equipe
4,4 Conforto do quarto
4,2 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Publicado em 28 de abr de 2024
We had a wonderful stay! Very clean rooms and friendly desk staff!
por um viajante verificado
Publicado em 26 de abr de 2024
Very little not to like for the price.
Comentário de Administração do hotel
26 de abr de 2024 por Sophia CSR,Administração do hotel
Hi Craig,We appreciate the review of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
por um viajante verificado - Brady
Publicado em 22 de abr de 2024
Here are the complaints 1. Shower had mold around the bottom of the shower and some on the wall. 2. Out side the shower was dirty with dirt. 3. Bathroom floors needed a deep clean along with the shower . 4. The shower door wouldn’t close well so you got water all over the floor 5. Towels were very thin and wouldn’t absorb very well. 6. Had to ask for coffee and cups. Had the coffee maker but no cups or coffee 7 had to ask every day to get clean towels. 8. Hotel phone wouldn’t work, if was broken. Looks like someone threw it against the floor. 8 top bed covered was stained and disgusting 9. Hall way carpet right out of the elevated was dirty and ripped. I wouldn’t recommend this hotel at all. The only positive was the staff , even though they couldn’t speak good English.
Comentário de Administração do hotel
22 de abr de 2024 por Sophia CSR,Administração do hotel
Hi Cheryl,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
por um viajante verificado
Publicado em 15 de abr de 2024
Tvs didnt work. Staff would not get the room next to us quite. The people were fighting and screaming and banging stuff around
Comentário de Administração do hotel
15 de abr de 2024 por Sophia CSR,Administração do hotel
Hi Kaci,I am so sorry to hear that your recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
por um viajante verificado
Publicado em 14 de abr de 2024
Did not have extra blankets. Did not clear room after night one. When asked for clean towels for our 2nd night. They had none nor any wash cloths. Staff was not helpful.
Comentário de Administração do hotel
15 de abr de 2024 por Sophia CSR,Administração do hotel
Hi William,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
por um viajante verificado
Publicado em 14 de abr de 2024
The floors were awful-dirty and torn up. Our bathroom floor was dirty with hair and trash. We had no towels or washcloths and when I called down for some they made us come down to the desk for them. I’ve never stayed in a hotel this expensive and not had towels in my room or a dirty room. They told another guest they were out of towels.
Comentário de Administração do hotel
15 de abr de 2024 por Sophia CSR,Administração do hotel
Hi Cassie,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
por um viajante verificado
Publicado em 6 de abr de 2024
The bed was comfortable, but the sheets were stained and the room was still dirty there were even q-tips on the bathroom floor. The lamp was damaged the computer desk was damaged the room was very dusty. The lobby was clean and the breakfast was good. But everywhere it was messy and dusty. Won’t go back to this hotel.
Comentário de Administração do hotel
8 de abr de 2024 por Sophia CSR,Administração do hotel
Hi Michael,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
por um viajante verificado
Publicado em 5 de abr de 2024
Front desk staff not welcoming or helpful.
TV/directTV did not work. No shampoo/conditioner in room and room had bad odor
Comentário de Administração do hotel
8 de abr de 2024 por Sophia CSR,Administração do hotel
Hi Scott,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
por um viajante verificado
Publicado em 3 de abr de 2024
It was nice!
Comentário de Administração do hotel
4 de abr de 2024 por Sophia CSR,Administração do hotel
Hi Blanca,I wanted to say thanks for your recent stay here at our hotel! We continuously strive to exceed your expectations and look forward to you in the future.
por um viajante verificado
Publicado em 25 de mar de 2024
Comentário de Administração do hotel
27 de mar de 2024 por Sophia CSR,Administração do hotel
Hi Aidan,This one-star rating saddens us. Such an incident is something we never want our guests to go through. Please share any of your concerns with us so that we can better serve you, and please give us another chance.
