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Avaliações de Bournemouth Carlton Hotel, BW Signature Collection

3 out of 5
Bournemouth Carlton Hotel, BW Signature Collection
East Overcliff, Dorset, Bournemouth, England

Avaliações

7,6

Boa

Nota 10 - Excelente. 231 de 884 avaliações" "
Nota 8 - Boa. 351 de 884 avaliações" "
Nota 6 - Ok. 185 de 884 avaliações" "
Nota 4 - Insatisfatória. 75 de 884 avaliações" "
Nota 2 - Terrível. 42 de 884 avaliações" "

7,8/10

Limpeza

7,8/10

Serviço e funcionários

7,0/10

Comodidades

7,0/10

Condições e instalações da propriedade

7,0/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Suzany Ariel

Hospedou-se por 1 diária em jul. de 2022
Resposta de Sue em 26 de jul. de 2022
Good afternoon, we are sorry to see that you have given a low rating and that if you would like to contact the hotel direct we would like the opportunity to discuss with you kind regards Sue reception team

6/10 - Ok

Flavio A F

Viagem com a família
Pontos positivos: Serviço e funcionários
very old hotel and not worth the cost/benefit. it was not cleaned properly because under the bed there were items left over from the previous guest. breakfast a little weak. terrible pool time, because you have to check out at 11 am but the pool opens at 10 am and to enter the check in is at 4 pm and the pool closes at 6 pm, for just one night, as I stayed, I couldn't even use it, being that one of the criteria of my choice was the swimming pool. The location is very good.
Hospedou-se por 1 diária em ago. de 2021

6/10 - Ok

SUKHDEEP

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The room was in need of repair and major updating, the sink and toilet were stained, power points were behind bulky furniture so hard to use, wallpaper and carpet were stained, I am surprised that I was put in there and made to pay full price for it!
Hospedou-se por 3 diárias em abr. de 2024

6/10 - Ok

Annabelle

Hospedou-se por 1 diária em fev. de 2024

8/10 - Boa

Kenneth

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Relations em 31 de jan. de 2024
Dear KennethThank you for for your feedback regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.Yours sincerely,

8/10 - Boa

Jacqueline

Viagem com a família
The staff were all delightful and made us feel very welcome.. Excellent location, overlooking the sea. The building is being refurbished in easy stages..
Hospedou-se por 3 diárias em jan. de 2024
Resposta de sue em 21 de fev. de 2024
Good afternoon,thank you for leaving a review. We are pleased to hear that you enjoyed your stay here at the Bournemouth Carlton Hotel.

10/10 - Excelente

Jason

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Carlton hotel.
The staff were very helpful when dealing with a minor issue with our room.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Joey em 29 de fev. de 2024
Dear Jason,Thank you for for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand. Yours sincerely,The Bournemouth Carlton Hotel

8/10 - Boa

Geoff

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Family time in b’mouth
The hotel is very comfortable, albeit a little tired. The rooms were fine, very large.. not many facilities in the room but ample..the hotel was very hot inside which was a bit uncomfortable.. staff very friendly but they did make a few mistakes on billing etc, however these were quickly rectified. Gym facilities were nice as were the pools.. food served was of good quality but obviously hotel prices. I’d certainly use this hotel again.. good tea making stuff in the room, but I’d have liked a small fridge.. shower facilities were good although in my room it was a bit difficult to turn the shower full off..
Hospedou-se por 2 diárias em dez. de 2023

6/10 - Ok

Katrina

Viagem com a família
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Pleasant enough stay
The suite we had was huge, so no complaints regarding space. It did, however, have a moth problem! We wondered why a mini fridge had been put on the carpet, next to the door, as it was out of place. Well my daughter went to put some drinks in it & came back screaming about flying bugs. I went to see & found lots of baby moths moving around. I moved the fridge & it had been covering a large moth eaten patch of carpet! I managed to 'get rid' of all the moths! When I discussed it with the lady on reception she seemed oblivious to the situation. Considering the size of the damaged piece of carpet, the issue had been there for a long time! Aside from that, the whole room could benefit from being redecorated & the mattresses were rock hard, but the bathroom was lovely & we had a wonderful seaview. Breakfast was ok, but I'm glad it was included in the price as it wasn't worth what was charged. One very good point though was about the lack of noise! There were 2 Christmas parties being held on both nights of our stay & we didn't hear a peep from any of them! We were on the 3rd floor, right by the lift, but still we didn't hear any music or anyone staggering to bed, which makes me think they purposely put us away from any party goers that may have been staying in the hotel! The hotel pool, albeit small, was lovely & warm & my daughter thoroughly enjoyed the time we spent in it! Overall I would stay here again, just not in that suite & I wouldn't bother with breakfast!
Hospedou-se por 2 diárias em dez. de 2023

8/10 - Boa

k

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely stay
Had a great time at this lovely hotel. Ok maybe needs a little update but the place is charming. The staff are so friendly and welcoming and work hard to make your stay a great experience. The breakfast was great and such a variety. Will definitely be staying again. Thanks so much.
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Derwent

Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Ann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023

8/10 - Boa

Stephane

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Merveilleuse situation, avec jolies vues de chaque pièce de la grande suite Seul bémol: le ménage n'est pas fait pdt notre séjour et il ne faut pas regarder sous le canapé !
Hospedou-se por 3 diárias em out. de 2023

10/10 - Excelente

Stéphane

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023

8/10 - Boa

Billy

Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

Susan

Pontos positivos: Serviço e funcionários e conforto do quarto
Bedroom
Bedroom lovely size and comfortable- probably not spotless but bed was crisp and clean.
Hospedou-se por 3 diárias em out. de 2023

10/10 - Excelente

JULIE

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect in every way. Staff, room, service, facilities, all perfect.
Hospedou-se por 4 diárias em out. de 2023

10/10 - Excelente

Martin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Katrina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Really lovely hotel, perfect stay!
The hotel was lovely. We had a nice big room, with a beautiful seaview. The bed was very comfortable & we had breakfast brought to the room, which was a lovely start to our day. We used the swimming pool, which was warm. The swimming pool area was very run down, lots of chipped paint, but the area was useable. Really lovely stay, will be staying again later in the year.
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

jill

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Lauren

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful room, quiet stay and friendly staff
Hospedou-se por 1 diária em set. de 2023
Resposta de sue em 25 de set. de 2023
Good afternoon,thank you for leaving a review, we are happy to hear that you enjoyed your stay, and look forward to seeing you again soon

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Outdoor pool and closeness to city centre a big plus..always like the rooms, and the breakfast
Hospedou-se por 3 diárias em set. de 2023
Resposta de sue em 25 de set. de 2023
Good afternoon,thank you for your kind review, we look forward to welcoming you again soon .

8/10 - Boa

Kate

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Very nice but a bit scruffy in the bedrooms
Bedroom was beautiful because of the view of the sea, the balconey, the size of the rooms, they were huge because we were in a suite and even the bathroom was huge. For the price I was suprised how scruffy the carpets, paintwork soap dispensers were and the inside pool and jacuzzi were closed. Staff were really lovely both on reception and int he restaurant. Would recommend new carpets in the bedrooms and a quick paintjob on the doors to make it value for money..
Hospedou-se por 1 diária em set. de 2023
Resposta de sue em 25 de set. de 2023
Good afternoon,thank you for leaving your review .I have passed your comments onto our general manager and the team

10/10 - Excelente

Leigh

Hospedou-se por 1 diária em set. de 2023
Resposta de sue em 26 de set. de 2023
Good afternoon,thank you for your review, glad to hear that you enjoyed your stay. We hope to welcome you back soon here at the Bournemouth Carlton Hotel

2/10 - Terrível

Robert

Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

Craig

Viagem com a família
Pontos negativos: Serviço e funcionários
Ok, but need work in the hotel
Weather and location were great, our booking wasnt in their computer records, so the romm wasnt ready until late. Very long queue at reception and seemed under staffed. The place needs a lot of TLC. The breakfast was good.
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Madeleine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Lovely views
Lovely hotel but a little run down with torn wall paper etc. Love the view and the service. Too bad the pools were out of function since that was one of the reasons we booked.
Hospedou-se por 2 diárias em ago. de 2023

4/10 - Insatisfatória

Anthony

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The hotel is tired and in need of renovation. Old tired hotel room furniture, carpets, walls and ceilings cracked. £20 a night to park. Not a great stay.
Hospedou-se por 3 diárias em ago. de 2023

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Disappointing. Main pool closed .
The outdoor pool was closed for our entire stay - which was extremely disappointing as this was the main reason for choosing this hotel. Indoor pool was only open for half our stay as well.
Hospedou-se por 4 diárias em ago. de 2023

8/10 - Boa

Christelle

Hospedou-se por 2 diárias em jul. de 2023

4/10 - Insatisfatória

Sonjeet

Pontos negativos: Condições e instalações da propriedade
The hotel is big and spacious but it is a bit old hotel Breakfast was ok but it is very close to pier and close to local shops and food restaurants
Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
We were very dissapointed with this hotel .curtains were threadbare .furniture was old and shabby.carpets a little dirty .common areas filthy unkept .staircases were so dusty and dirty .bathroom very dated and patched up.shabby gym .outdoor pool was out of action the whole stay and the jaccusi wasnt working sunday .all a little sad as we chose the carlton for the swimming facilities.
Hospedou-se por 3 diárias em ago. de 2023

8/10 - Boa

Daniel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Steve

Viagem a dois
Pontos positivos: Comodidades
Parking was easy, with enough parking spaces, £10 a day was more than expected. reception was informative and pleasant. Having a lift in the hotel made it easy to get to our room with luggage. We were very happy with our room which was the superior room with sea view overlooking the outdoor pool. Breakfast was tasty with a relaxing atmosphere, and staff happy to help with any inquiries. Clean and tidy all around building. A nice all around experience.
Hospedou-se por 3 diárias em ago. de 2023

2/10 - Terrível

Michael

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
terrible hotel. won’t be going back
Hospedou-se por 3 diárias em ago. de 2023

6/10 - Ok

Mirella

Viagem com a família
It was an okay stay. The rooms a bit outdated. The swimming pool a little dirty. We stayed in a family room and there wasn’t any lift going there so had to use the stairs with buggy, bags, kids. Was not convenient.
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Laura

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is amazing, the breakfast is Varied and very tasty. The rooms are comfortable, the staff are very helpful and the facilities are excellent
Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Lesley

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 4 diárias em jul. de 2023

10/10 - Excelente

Cherish

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is top-notch.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de sue em 3 de ago. de 2023
good afternoon,thank you for your review. we look forward to welcoming you again soon here at the Bournemouth Carlton Hotel

8/10 - Boa

Maria

Very friendly staff food was very good good location swimming pool lovely and warm
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Ellie em 29 de jul. de 2023
Thank you for your review and score. We hope to see you again!

10/10 - Excelente

k

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de sue em 17 de jul. de 2023
Good afternoon,thank you for your score, we hope to see you again soon at the Bournemouth Carlton Hotel

4/10 - Insatisfatória

Anthony

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Shower!! Main shower from wall to have warm water after two minutes it would stop! Unable to use!!! Hand shower unable to keep at a constant temperature cold or scolding. Unable to Shower !! Not happy.
Hospedou-se por 1 diária em jul. de 2023
Resposta de sue em 17 de jul. de 2023
Good afternoon,We are sorry that you incurred these problems , and have notified the relevant department.kind regards,reception team

8/10 - Boa

Robert

Pontos positivos: Serviço e funcionários e conforto do quarto
Restaurant excellent food and service. Check in before 4pm impossible. Bathroom nice but shower head blocked, about 4minute jets - CLEAN! Decalsify. Black mould in bath sealant. A spray of bleach daily and it will be gone. Other than that a very pleasant stay.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de sue em 17 de jul. de 2023
Good afternoon,I have passed your comments onto the relevant departments, apologies for your inconvenience,kind regardsreception team

6/10 - Ok

Trevor

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Honest Opinion
Staff were helpful, but hotel is starting to looks its age. Rooms basic but clean, furniture and bathroom looking very tired and could do with a refurb/upgrade.
Hospedou-se por 1 diária em jun. de 2023
Resposta de sue em 17 de jul. de 2023
Good afternoon,thank you for your review.We do appreciate your feedback and we are looking into this at present,kind regards

8/10 - Boa

Anna

Pontos positivos: Limpeza e serviço e funcionários
Rooms sre but tired and need some tlc, but overall pleasant stay. Only downsize - price of parking, which is very high and not free for guest.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Guest Relations em 17 de jul. de 2023
Dear Anna,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback and will work hard to improve in the areas identified. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

6/10 - Ok

Louisa

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Guest Relations em 17 de jul. de 2023
Dear,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

6/10 - Ok

ABBAS

Hospedou-se por 2 diárias em jun. de 2023
Resposta de reception em 6 de jul. de 2023
thank you for taking the time to respond to our survey much appreciated it. Looking forward to seeing you all again

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Dog friendly stay
Hotel rooms need updating for the price we paid. Low water pressure on the shower, broken bathroom tiles, air con wasn't very cool. The sauna was out of order. The staff are a credit to the hotel. They were lovely and accommodating to our dog. Would stay again.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de reception em 6 de jul. de 2023
Thank you for taking the time to respond to the survey, much appreciated. I must say I'm incredibly proud of all our staff, I'm glad they are polite and friendly towards all our guests especially our furry ones. Looking forward to seeing you all again in the near future.

6/10 - Ok

Kuldeep singh

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2023
Resposta de Guest Relations em 17 de jul. de 2023
Dear Kuldeep,Thank you for your review concerning your recent stay with us.I am very pleased to hear that you enjoyed your stay with us and will pass your feedback on to our team. We value your feedback. We therefore hope that on future visits to the area we may have the opportunity of welcoming you back and providing you with a more comfortable experience.Yours Sincerely,

8/10 - Boa

Gerald

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff very polite and helpful
Hospedou-se por 2 diárias em jun. de 2023
Resposta de reception em 6 de jul. de 2023
many thanks for the response to the survey. I'm glad our staff are polite and helpful. Looking forward to seeing you again soon.